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The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.
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The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.