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Cooperative Strategy

Visit Cooperative Strategy for the industry’s best practices for working with boards and volunteers, regulators, and CUSOs live. Plus, find advice for strategic planning, how to increase member value, and more.

By E.C. Harrison | June 17, 2019

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By Marc Rapport | June 17, 2019

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By Erik Payne | June 11, 2019

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

 

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By Rebecca Wessler | June 10, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | June 10, 2019

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Marc Rapport | June 10, 2019

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Aman Johal | June 10, 2019

Despite institution consolidation industry wide, credit union growth continues to trend positive as cooperatives serve more members than ever before.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Sam Taft | May 20, 2019

Today’s smart credit union leaders are leveraging data to benchmark and track goals, identify opportunities, and uncover weaknesses.

By Chris Howard | May 14, 2019

Real strategy sets the credit union’s course for a decade or more and helps decision-makers determine where to invest and how to grow. It deserves undivided attention.

By Rebecca Wessler | May 13, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | May 13, 2019

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Sharon Simpson | May 13, 2019

Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.

By Rebecca Wessler | May 1, 2019

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Rebecca Wessler | April 29, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | April 22, 2019

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By E.C. Harrison | April 22, 2019

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By Marc Rapport | April 22, 2019

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By Erik Payne | April 18, 2019

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.

By Rebecca Wessler | April 15, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 15, 2019

Nebraska’s 60 credit unions turned out a year of positive performance among all major metrics.

By Marc Rapport | April 12, 2019

Pennsylvania credit unions exceeded the national average in loan growth while keeping delinquencies below average.

By Marc Rapport | April 11, 2019

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By Jay Johnson | April 8, 2019

For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.

By Marc Rapport | April 8, 2019

Callahan data shows uptick in all major metrics for Ohio’s 264 member-owned financial cooperatives.

By Marc Rapport | April 8, 2019

Callahan data shows record loan originations as well as an uptick in ROA in Arkansas, Oklahoma, and Texas.

By Erik Payne | April 1, 2019

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Erik Payne | April 1, 2019

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Rebecca Wessler | April 1, 2019

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | March 25, 2019

How three very different credit unions are collaborating with their communities for better business development.

By Rebecca Wessler | March 25, 2019

Four can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | March 18, 2019

Five can't-miss points this week on CreditUnions.com.

By Marc Rapport | March 18, 2019

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Maya Neuman | March 18, 2019

Total assets at credit unions reached a record high of $1.5 trillion at year-end despite a drop in the number of institutions.

By Marc Rapport | March 15, 2019

Credit unions called to expand the work of financial inclusion to a widening sea of faces.

By Marc Rapport | March 11, 2019

The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By Marc Rapport | March 10, 2019

CUNA CEO tells Small Credit Union Roundtable attendees to not sell themselves short, and that credit unions need to focus on the real competition, not each other.

By Chip Filson | March 7, 2019

The regulator blames the victim while selling out credit union members when they need their credit unions most.

By Sharon Simpson | March 4, 2019

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Erik Payne | March 4, 2019

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Rebecca Wessler | March 4, 2019

Five can't-miss data points this week on CreditUnions.com.

By Maya Neuman | March 1, 2019

Credit unions increased member value through lending, savings, community support, and more.

By Rebecca Wessler | March 1, 2019

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | Feb. 28, 2019

From vegan-friendly to Instagram-worthy, CreditUnions.com has all the places attendees of the 2019 GAC will want to go.

By Sharon Simpson | Feb. 25, 2019

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Callahan & Associates, Inc. | Feb. 25, 2019

As Maine’s people and traditions are changing, Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Katy Slater | Feb. 25, 2019

Doing the right thing is a business model that combines profit, passion, and the pursuit of happiness.

By Rebecca Wessler | Feb. 25, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | Feb. 21, 2019

Learn more about the key steps any organization can take to identify where it is now, build an action plan, and maintain its True North.

By Alix Patterson | Feb. 19, 2019

Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.

By Rebecca Wessler | Feb. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Feb. 11, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 11, 2019

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Erik Payne | Feb. 6, 2019

One study shows opportunity for credit union service in the year ahead.

By Chip Filson | Feb. 5, 2019

Salad and scotch isn’t the real issue at the regulator. The real issue is how it liquidated taxi medallion lenders and borrowers to top up its own budget with TCCUSF recoveries.

By Rebecca Wessler | Feb. 4, 2019

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Jan. 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Chip Filson | Jan. 25, 2019

The regulator’s war on concentration risk belies the reality that all credit unions have niches and concentrations, and it's an excuse not to creatively seek workouts in the cooperative spirit.

By Rebecca Wessler | Jan. 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By E.C. Harrison | Jan. 22, 2019

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By Sharon Simpson | Jan. 21, 2019

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Marc Rapport | Jan. 15, 2019

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Rebecca Wessler | Jan. 14, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Erik Payne | Jan. 8, 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne | Jan. 7, 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Rebecca Wessler | Jan. 7, 2019

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne | Jan. 1, 2019

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Jay Johnson | Jan. 1, 2019

Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.

By Erik Payne | Dec. 31, 2018

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Rebecca Wessler | Dec. 31, 2018

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By | Dec. 17, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | Dec. 17, 2018

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Dec. 17, 2018

In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.

By Paul Woodruf | Dec. 17, 2018

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Jon Jeffreys | Dec. 11, 2018

Callahan's Managing Partner Jon Jeffreys discusses the new ownership model and how it benefits both employees and the credit union industry.

By Sharon Simpson | Dec. 10, 2018

USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.

By Marc Rapport | Dec. 10, 2018

Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.

By Maya Neuman | Dec. 3, 2018

How to find the best vendor to fit your credit union’s needs.

By Rebecca Wessler | Dec. 3, 2018

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 3, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 3, 2018

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Marc Rapport | Dec. 3, 2018

A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.

By Rebecca Wessler | Nov. 26, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Nov. 26, 2018

The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.

By Marc Rapport | Nov. 26, 2018

For the credit union movement — and its history of community volunteerism and charitable give back — any day can be Giving Tuesday.

By Rebecca Wessler | Nov. 19, 2018

Six can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Nov. 19, 2018

Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.

By Samantha Cristobal | Nov. 19, 2018

Low-income credit unions from 42 states and the District of Columbia received grants from the NCUA this year. Where did the money go?

By PSCU | Nov. 12, 2018

Internal diversity resource groups help build an engaged, committed workplace.

By Rebecca Wessler | Nov. 12, 2018

Five can't-miss data points this week on CreditUnions.com.

By Jon Jeffreys | Nov. 12, 2018

A Mr. Rogers commencement speech shows how business theories can inspire the human dimension of credit union service.

By Rebecca Wessler | Nov. 8, 2018

Based on October traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By | Nov. 7, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Mike Zaleski | Nov. 7, 2018

This Veterans Day, financial cooperatives can make life a little easier for our nation’s former servicemen and women.

By Erik Payne | Oct. 29, 2018

How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.

By Marc Rapport | Oct. 29, 2018

The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.

By Marc Rapport | Oct. 29, 2018

Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.

By Erik Payne | Oct. 25, 2018

Three takeaways from the third day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 23, 2018

Three takeaways from the second day of the 2018 Money 20/20 conference.

By Sharon Simpson | Oct. 22, 2018

The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.

By Erik Payne | Oct. 22, 2018

Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.

By Rebecca Wessler | Oct. 22, 2018

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Oct. 15, 2018

Five can't-miss data points this week on CreditUnions.com.

By | Oct. 15, 2018

Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Jay Johnson | Oct. 15, 2018

Taking time throughout the year to discuss the credit union’s strategic direction will help leaders address changes to the landscape as they occur.

By Rebecca Wessler | Oct. 8, 2018

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Oct. 8, 2018

Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | Oct. 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Katy Slater | Sept. 24, 2018

Challenging the reticent and pushing for actionable insight from naysayers can enliven a stagnant feedback loop and push company culture forward.

By Rebecca Wessler | Sept. 24, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Sept. 17, 2018

Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Sharon Simpson | Sept. 3, 2018

The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.

By Chris Howard | Sept. 3, 2018

The weeklong desert festival offers deep insights on sustaining a cooperative movement.

By Liz Furman | Sept. 3, 2018

Better understand how to serve different generations with this guide from Callahan & Associates.

By Rebecca Wessler | Sept. 3, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Sept. 3, 2018

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By | Aug. 31, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Aug. 30, 2018

Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.

By Marc Rapport | Aug. 27, 2018

Credit unions across the country are boosting their minimum wage.

By Brianne Aiken | Aug. 27, 2018

Plus, four reasons other millennials have trouble doing the same.

By Liz Furman | Aug. 27, 2018

Different generations require different conversations. This interactive series shows how credit unions can serve all ages.

By Jay Johnson | Aug. 27, 2018

Credit unions can’t predict the future, but they can prepare for it by thinking about how to respond to change.

By Katy Slater | Aug. 21, 2018

A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.

By Callahan & Associates | Aug. 14, 2018

Jon Jeffreys, managing partner of Callahan & Associates explores the tough questions credit unions are beginning to ask themselves and what steps you can take to ensure relevancy.

By Maya Neuman | Aug. 13, 2018

As calls for gender parity grow louder, the credit union industry has already made large strides.

By Sharon Simpson | Aug. 13, 2018

The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.

By Alexandra Gekas | Aug. 13, 2018

Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.

By Erik Payne | Aug. 7, 2018

Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.

By Rebecca Wessler | Aug. 1, 2018

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | July 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | July 30, 2018

Financial services move fast. These credit unions have discovered ways to move faster.

By Chris Howard | July 30, 2018

Credit unions are different, and better. Consumers are catching on, but market share indicates untapped opportunity awaits.

By Rebecca Wessler | July 23, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Katy Slater | July 23, 2018

Growing a productive company culture requires different care for “annuals” and “perennials.”

By Chip Filson | July 19, 2018

Shiny coin of $736 million does little to disguise the regulator’s $21.7 billion error at the cost to America’s credit unions.

By Marc Rapport | July 18, 2018

Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.

By Alix Patterson | July 16, 2018

Three behavioral economics concepts can boost savings during a liquidity crunch.

By Jon Jeffreys | July 9, 2018

The industry is safe, but it’s not sound. Today’s political climate is right for the regulator to take on a new role as the movement’s champion.

By Chip Filson | July 3, 2018

Profits aren’t un-American, but empowering economic freedom is the difference-maker in the credit union brand of patriotism.

By Rebecca Wessler | July 2, 2018

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jay Johnson | July 2, 2018

To meet consumer expectations in the digital space, credit unions must think differently about their entire operation, not just technology platforms.

By Rebecca Wessler | July 2, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | July 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | July 1, 2018

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

By Erik Payne | July 1, 2018

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.

By Rebecca Wessler | June 25, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Katy Slater | June 25, 2018

Defining what makes the credit union different can be the key to ensuring employees articulate that difference in word and deed.

By | June 25, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Chris Howard | June 19, 2018

Two conferences this spring bring to light five ideas that credit unions can use.

By Rebecca Wessler | June 18, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Rebecca Wessler | June 11, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Sharon Simpson | June 11, 2018

As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.

By E.C. Harrison | June 11, 2018

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

By Alix Patterson | June 11, 2018

The smart use of data analytics can turn a credit union’s communications strategy from potentially creepy into authentically clever.

By Callahan & Associates | June 8, 2018

Jay Johnson, partner at Callahan & Associates and sought-after industry strategist, explores how credit unions can leverage positive momentum and ask tough questions as they go into planning season this fall.

By Rebecca Wessler | June 4, 2018

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Chris Howard | May 29, 2018

Credit unions narrowly escaped taxation in the Hawkeye State, but other battles are underway, and the war is far from won.

By Katy Slater | May 21, 2018

In episode No. 939, Callahan's SVP Katy Slater discusses how credit unions can benefit by standing up for financial access and equality.

By Marc Rapport | May 21, 2018

Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.

By Samantha Cristobal | May 21, 2018

Secondary capital supports lending and financial services as well as buffers against the impact of potential losses. But how much do credit unions use it?

By Alix Patterson | May 21, 2018

Credit union title changes demonstrate the movement's stance on member service.

By Chip Filson | May 16, 2018

The regulator kept the corporate crisis bailout money for itself, further undermining the pillars of the cooperative system. Does anybody care?

By Rebecca Wessler | May 14, 2018

Five can’t-miss data points this week on CreditUnions.com.

Options exist for many credit unions to hold public funds that boost liquidity while serving the community.

By Maya Neuman | May 14, 2018

The credit union industry is full of acronyms. Use this guide to learn the lingo.

By Jay Johnson | May 14, 2018

Organizations that are willing to think ahead — and put time and money toward creating new solutions to old challenges — are often those that outperform their peers.

By Sam Taft | May 14, 2018

Numbers show that credit unions engaged with multi-owned CUSOs outperform those who aren’t.

By Erik Payne | May 8, 2018

After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.

By Katy Slater | May 7, 2018

A book about culture prompts deeper thinking about the importance of multiple teams in support of the movement.

By Liz Furman | May 7, 2018

Credit unions headquartered in the Central Region reported more loan accounts per members than those headquartered in other states. In what other areas did these cooperatives excel?

By Callahan & Associates, Inc. | May 2, 2018

The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.

By Rebecca Wessler | April 30, 2018

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | April 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Chris Howard | April 30, 2018

The process of strategy requires year-long attention.

By Erik Payne | April 23, 2018

To go along with a name change, this Illinois credit union shifted its overall culture.

By Marc Rapport | April 16, 2018

San Mateo Credit Union’s strategic plan is a primer for how to set goals and stay the course.

By Jon Jeffreys | April 16, 2018

Re-usable booster rockets deliver a powerful lesson about sustainability and strategic thought in the credit union space.

By Rick Leander | April 11, 2018

Every detail in the member experience sends a message about how they should act. Thoughtful tweaks on the credit union’s part can lead to smarter choices from members.

By Chris Howard | April 11, 2018

Banks are peddling a false narrative about credit unions based on real facts. To counter this, focus on a public narrative about mission.

By Erik Payne | April 10, 2018

Three takeaways from the first day of the 2018 LendIt Fintech conference.

By Rebecca Wessler | April 9, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Maya Neuman | April 9, 2018

Total assets at credit unions reached a record high of $1.4 trillion at year-end despite a drop in the number of institutions.

By Sharon Simpson | April 9, 2018

A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.

By Callahan & Associates | April 6, 2018

Chris Howard, senior vice president of Callahan & Associates, discusses why spending time today thinking about strategy makes for a more productive planning season in the fall.

By Alexandra Gekas | April 4, 2018

A day-long meeting at Visa headquarters provides insight into technology challenges.

By Erik Payne | April 4, 2018

Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.

By Rebecca Wessler | April 3, 2018

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Alix Patterson | April 2, 2018

It’s time to ask questions and think strategically about how to help this fast-growing segment of the American workforce.

By Chris Howard | April 2, 2018

A common bond across space and time is still a bond. Credit unions must make the case for millennials and beyond.

By Liz Furman | April 1, 2018

At year-end 2016, see which credit unions lead the way in six key cooperative metrics.

By Sharon Simpson | March 30, 2018

In episode No. 921, Callahan consultant Sharon Simpson sits down with Mike Lawson to talk money management for teens.

By Sharon Simpson | March 28, 2018

How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.

By Rebecca Wessler | March 26, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Jay Johnson | March 26, 2018

The movement’s future requires daily attention to sharing its present impact.

By Katy Slater | March 19, 2018

Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.

By Chris Howard | March 12, 2018

The credit union movement needs to tell its small stories, the ones that bankers can't tell.

By Marc Rapport | March 12, 2018

LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.

By Jon Jeffreys | March 6, 2018

A half-century after he helped save public broadcasting, what can the TV icon, and my family friend, teach the credit union movement in its own moment of crisis?

By Rebecca Wessler | March 6, 2018

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Jay Johnson | March 5, 2018

Financial institutions are in the numbers business, but credit unions must also look beyond metrics like growth, share, and loss.

By Jay Johnson | March 1, 2018

How credit unions define their mission, and the actions they take to deliver on it, creates member value as well as a distinct competitive advantage for the movement.

By Chip Filson | Feb. 27, 2018

Huge new reserves for the NCUSIF appear as if from nowhere while credit unions get peanuts from the corporate credit union bailout.

By Marc Rapport | Feb. 26, 2018

Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.

By Rebecca Wessler | Feb. 26, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 26, 2018

Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.

By Chris Howard | Feb. 26, 2018

Credit unions need to redefine the debate to clarify the difference between for-profit banks and member-owned financial cooperatives.

By Chris Howard | Feb. 26, 2018

If members don’t think their credit union is relevant, sooner or later, it won’t be.

By Marc Rapport | Feb. 25, 2018

New solutions to old problems highlight the small credit union roundtable as CUNA’s big annual conference gets underway.

By Katy Slater | Feb. 20, 2018

Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture.

By Chip Filson | Feb. 19, 2018

The NCUA board touts its payback to credit unions, but soaring reserves hide a different story.

By Erik Payne | Feb. 12, 2018

Market conditions in Montana left a small community on the verge of being bankless. That’s when Vocal Credit Union spoke up.

By Chris Howard | Feb. 12, 2018

Credit unions don't want to lose their tax exemption, but does the movement take the time to explain member-ownership? And why it matters?

By Chip Filson | Jan. 31, 2018

Hike the Hill, demand change, join together to encourage state and federal lawmakers to step in and save the system from the regulators.

By | Jan. 29, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Jan. 29, 2018

In search of a new strategy to raise deposits, Credit Human partners with University FCU in a one-of-a-kind member-sharing arrangement.

By Chip Filson | Jan. 26, 2018

The regulator listens to no one but itself — keeping more and spending more while the FDIC shrinks. Now, the fund owners have the means to model the fund’s performance.

By Jon Jeffreys | Jan. 23, 2018

The CEO of the world’s largest investment house says businesses must prove they’ve got more in mind than short-term plays.

By Erik Payne | Jan. 22, 2018

BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.

By Chip Filson | Jan. 19, 2018

How will independent experts view the NCUA’s merger of the corporate credit union bailout leftovers into the share fund?

By Chip Filson | Jan. 19, 2018

Creating future accounting fictions is at the core of the regulator’s rationale for paying itself more and returning less to credit unions.

By Jon Jeffreys | Jan. 19, 2018

Callahan's managing partner Jon Jeffreys discusses the need for credit unions to ask tough questions.

By Jay Johnson | Jan. 18, 2018

Visits with management teams at six credit unions uncovered different riffs on the same theme: Now’s the time and we’re the people.

By Marc Rapport | Jan. 18, 2018

ADA website demand letters and lawsuits leave the movement seeking regulatory relief through more regulation.

By Randy Karnes | Jan. 17, 2018

Refocus and avoid the trap of price creep.

By Alexandra Gekas | Jan. 15, 2018

Callahan spotlights credit unions of all sizes that return the most value to members.

By Erik Payne | Jan. 15, 2018

How a small San Diego credit union uncovered a novel way to catch the attention of non-members.

By Rebecca Wessler | Jan. 15, 2018

Four can’t-miss data points this week on CreditUnions.com.

By Jon Jeffreys | Jan. 9, 2018

How can credit unions push the movement forward? By tackling tough questions and discovering the right, not easy, answers.

By Rebecca Wessler | Dec. 25, 2017

CreditUnions.com puts a wrap on 2017 with a look back at some of the most popular strategies, insights, and stories generously shared by credit unions.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Marc Rapport | Dec. 20, 2017

It may or may not be a bubble, but consumer debt might roil the waters for credit unions and their members. Can machines learn to help with that?

By Sharon Simpson | Dec. 18, 2017

The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.

By Jon Jeffreys | Dec. 18, 2017

Callahan's Managing Partner Jon Jeffreys shares why credit unions need to collaborate to compete in today's disruptive marketplace.

By Marc Rapport | Dec. 18, 2017

Credit unions offer holiday-based financial tips that focus on year-round financial wellness.

By Sam Taft | Dec. 7, 2017

In episode No. 859, Mike Lawson brings on Callahan's Sam Taft to talk credit union financial performance in the third quarter.

By SWBC | Dec. 4, 2017

Put into action what you already know about your members, and do it in ways that build value one small step at a time.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Erik Payne | Dec. 1, 2017

When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.

By Jay Johnson | Dec. 1, 2017

What solutions could the future hold if the movement's institutions leveraged their community connections to further the well-being of all involved?

By Jon Jeffreys | Dec. 1, 2017

Perception is a powerful reality in a world of commoditized financial service offerings.

By CU Student Choice | Nov. 13, 2017

What are the key factors that credit unions must consider when implementing a private student lending program or managing an existing one?

Learn more about two channels of non-member deposits.

By Liz Furman | Nov. 13, 2017

Secondary market sales of burgeoning credit union mortgage share remains dominant, but credit unions are selling more loans to each other, too.

By Chip Filson | Oct. 26, 2017

Are you willing to get involved in saving the NCUA from itself and the credit union movement for future generations?

By Chip Filson | Oct. 26, 2017

Keeping credit unions’ money for itself in the corporate bailout fund merger is the last straw — NCUA’s self-interest trumped its cooperative responsibility.

By Rebecca Wessler | Oct. 16, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Kaufman & Canoles | Oct. 16, 2017

The concept is simple, but here are some items a credit union should check when presented with a power of attorney.

By Marc Rapport | Oct. 16, 2017

The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.

By Sharon Simpson | Oct. 16, 2017

Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.

By Marc Rapport | Oct. 16, 2017

The government relations and engagement chief at Visions FCU shares how the New York-Pennsylvania-New Jersey credit union makes lobbying a team effort.

By Jon Jeffreys | Oct. 6, 2017

Reflections on what credit unions can do to build community and commitment — and re-create themselves along the way.

By Erik Payne | Sept. 28, 2017

Politics, advocacy, and impact rule the day at the Opportunity Finance Network’s 2017 conference.

By Chip Filson | Sept. 22, 2017

The NCUA does not need to keep credit union corporate bailout money, if the past is still prologue.

By Liz Furman | Sept. 22, 2017

The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage only 18.5% of the industry’s assets.

By Chip Filson | Sept. 19, 2017

Free from congressional oversight, how will the still-independent NCUA answer calls for its own financial answerability?

By Rebecca Wessler | Sept. 18, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Leo P. Vaulin | Sept. 11, 2017

A CEO explains why his CUSO postponed its annual conference — aiding in hurricane recovery efforts and living cooperative ideals is just the beginning.

Five ways to join in with the advances industry and government stakeholders are putting in place.

By Chris Howard | Sept. 5, 2017

Each credit union needs to develop its own best practices for board governance, but there are some critical common themes.

By Chris Howard | Sept. 5, 2017

Each credit union needs to develop its own best practices for board governance, but there are some critical common themes.

By Rebecca Wessler | Sept. 5, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Jon Jeffreys | Sept. 4, 2017

Small can be mighty when it comes to stealing market share and serving it better than the banks.

By Sharon Simpson | Sept. 1, 2017

The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.

By Jay Johnson | Sept. 1, 2017

Eliminating barriers and connecting with members distinguishes credit unions from other financial institutions and makes the movement stronger than it’s ever been.

By Alix Patterson | Sept. 1, 2017

It's no longer IF, but WHEN. Autonomous cars are coming. Are credit unions ready to respond?

By Jay Johnson | Aug. 31, 2017

In episode No. 799, Mike Lawson brings on Callahan partner Jay Johnson to talk credit union financial performance in the second quarter.

By Callahan & Associates | Aug. 30, 2017

The case for merging the TCCUSF & NCUSIF and how credit unions can comment on the proposal.

By Chip Filson | Aug. 30, 2017

The regulator is offering a rare opportunity for input on how it handles billions in credit unions’ money, but the movement better move fast.

By Callahan & Associates | Aug. 28, 2017

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Chip Filson | Aug. 25, 2017

Merging the TCCUSF and NCUSIF is a good idea. But don’t let NCUA fool you into keeping $1 billion of your members’ money.

By Rebecca Wessler | Aug. 25, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Chip Filson | Aug. 24, 2017

Here’s how and why to learn more and then speak out about the NCUA’s proposed merger of the corporate credit union and share insurance funds. Plus, attend our webinar.

By CU Student Choice | Aug. 21, 2017

In 2008, credit unions began dipping their toes into what many considered to be the treacherous waters of private student lending. More than nine years later, credit unions are charting a positive course.

By Jon Jeffreys | Aug. 9, 2017

An analysis of home values by ZIP code could topple the assumption that owning a home remains the best of investments.

By Marc Rapport | Aug. 7, 2017

Pen Air’s marketing dashboard serves as a communication tool for upper management and offers speaking points on reasons to join the credit union.

By Sharon Simpson | Aug. 7, 2017

A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.

By Chip Filson | Aug. 2, 2017

Payouts to senior managers after the PenFed takeover of Belvoir FCU also show need for transparency.

By Sam Taft | July 31, 2017

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Rebecca Wessler | July 31, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | July 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Liz Furman | July 24, 2017

Deciding whether, and with whom, to merge can be tricky. Use this list to spark conversations that will lead to a deeper understanding of the benefits, drawbacks, and other implications.

By Marc Rapport | July 17, 2017

The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.

By Erik Payne | July 17, 2017

Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.

By Jim Blaine | July 11, 2017

Jim Blaine remembers the man who made a major mark in his St. Louis community and well beyond.

By | July 11, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Jon Jeffreys | July 3, 2017

While the NCUA and the industry examines the merger process, maybe it’s time to consider providing a way for credit unions considering going away to save their value and re-deploy it for the common good.

By Chip Filson | July 3, 2017

A Keystone State credit union vanishes to merger but not without a fight.

By Sharon Simpson | July 3, 2017

Jeanne D'Arc Credit Union regularly hits pause on the daily grind to talk big-picture strategy. Learn how those efforts are paying off.

By Jay Johnson | July 3, 2017

The success of both the credit union and the member should increase as their relationship deepens over time.

By Greg Gonsalves | July 1, 2017

CUSOs help credit unions provide key services to members.

By Chris Howard | July 1, 2017

Ongoing planning beats static plans every time. Now’s the time to learn the practice of real strategic thinking.

By Chip Filson | June 30, 2017

A look at one recent merger shows how information shared and withheld can influence the outcome: the disappearance of yet another credit union with a proud, long history.

By Jamie Maurer | June 29, 2017

Answering that question and focusing on jobs to be done can create a more fruitful credit union-member relationship.

By Marc Rapport | June 27, 2017

On display at ACUC: Resilience in the credit union movement, among members, and at the institutions themselves.

By Marc Rapport | June 26, 2017

CUNA's CEO issues a call for relevance while marketing guru Guy Kawasaki extols the “Art of Enchantment.”

By Chip Filson | June 26, 2017

The proposed NCUA rule would require payoffs to take place in the open, exposing merger deals to transparency before members give away millions in equity and member value.

By Marc Rapport | June 25, 2017

Financial cooperatives share diverse ways to work together as CUNA’s annual summer conference begins with the Small Credit Union Roundtable.

By Jon Jeffreys | June 21, 2017

Innovating to provide specific answers to questions like, “How have your members’ lives changed for the better since they signed up with you?”

By Marc Rapport | June 19, 2017

Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.

By Jon Jeffreys | June 15, 2017

Professional sports team offer insight into how to support this critical element of success.

By Rebecca Wessler | June 12, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Meghan Sink | June 8, 2017

An NCUA webinar series relays tools and tips from which all credit unions can benefit.

By Erik Payne | May 31, 2017

One report believes automated cars will be road ready by 2021. From then, the world will change fast.

By Erik Payne | May 29, 2017

Dupaco Community’s new branch concept combines interactive tellers, meaningful conversation, and fluid design to boost member satisfaction.

By Callahan & Associates | May 25, 2017

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Marc Rapport | May 24, 2017

This look at the daily financial lives of everyday Americans could spark strategic thinking for credit unions serving the growing gig economy.

By Alix Patterson | May 22, 2017

Summer is the perfect time to think strategically about how the credit union will tackle strategic planning in the fall.

By Randy Karnes | May 17, 2017

Winning and collaborating are not mutually exclusive.

By Callahan & Associates | May 15, 2017

How Abbey Credit Union wowed a fellow local financial cooperative with forward-looking performance analysis.

By Erik Payne | May 15, 2017

The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.

By Sharon Simpson | May 8, 2017

The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.

By Jon Jeffreys | May 8, 2017

Callahan managing partner Jon Jeffreys talks with CUbroadcast's Mike Lawson about member service, disruption, and team-based learning.

By Marc Rapport | May 2, 2017

The international threat intelligence sharing and analysis organization has added its first credit union-focused staffer.

By Marc Rapport | April 28, 2017

Trade lobbies and compliance consultants say it isn’t just regulations that seem frozen, and what follows the thaw?

By Chris Howard | April 25, 2017

As credit unions face new marketplace disruptions, it’s time to take a closer look at some traditional responses to these challenges.

By Rebecca Wessler | April 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | April 24, 2017

Gas & Electric Credit Union in Rock Island, IL, has set the standard for transparent transactions that ensure any movement on a merger is for the members’ sake.

By Sharon Simpson | April 24, 2017

The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.

By Rebecca Wessler | April 19, 2017

Credit Union Strategy & Performance gets a facelift for 2017 and pushes a model for sharing credit union best practices to the next level.

By Rebecca Wessler | April 17, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | April 17, 2017

Disruption avoidance, the state of mergers, and what’s on the agenda for 2017. All this and more in this year’s report.

By Sharon Simpson | April 17, 2017

Thinking of buying a bank? Check out these best practices and insights from credit unions in the know.

By Marc Rapport | April 10, 2017

How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.

By Erik Payne | April 10, 2017

How a loan consortium in La Crosse, WI, aims to rebuild downtown and keep college students in state.

By PSCU | April 3, 2017

Adopting risk strategies to the changing threats now includes facing down card reward fraud and more.

By Liz Furman | April 1, 2017

Mergers are on the rise, but smaller credit union still continue to play an important role in the industry.

By Jay Johnson | March 31, 2017

When employees prioritize what is best for the member, they demonstrate the cooperative difference.

By Sharon Simpson | March 29, 2017

When Sharonview FCU sets its annual goals, it includes a member benefit component.

By Callahan & Associates, Inc. | March 23, 2017

Callahan & Associates and Jim Minge discuss how Texas Trust determined its goals, laid out its plan, and worked its 5-year strategy.

By Jon Jeffreys | March 22, 2017

The debate over credit union mergers should be about engaging member-owners as much as throwing shade at sales jobs by self-serving insiders.

By Randy Karnes | March 22, 2017

Why the merger system is too rigged for “insider gains.”

By Rebecca Wessler | March 20, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Sharon Simpson | March 20, 2017

When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit union.

By Sharon Simpson | March 20, 2017

When it comes to providing for members, Boston Firefighters Credit Union looks beyond the traditional safety and soundness issues covered by CAMEL scores and regulator examinations.

By Marc Rapport | March 20, 2017

The California credit union offers $5,000 to $50,000 of immediate cash availability based on the depth of member engagement with their credit union.

By Marc Rapport | March 16, 2017

An Urban Institute presentation offers plenty for credit unions to move on.

By Jon Jeffreys | March 14, 2017

A focus on aspirations and results trumps obsessing about weaknesses and threats.

By Rebecca Wessler | March 13, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Ian Melhorn | March 13, 2017

Low-income credit unions from 41 states, the District of Columbia, Puerto Rico, and the Virgin Islands received grant awards last year. How much did they receive? And where did the money go?

By Erik Payne | March 11, 2017

Redefining value and the future of fintech at SXSW.

By Marc Rapport | March 9, 2017

Industry attorneys add that banker lawsuit is not a reason to avoid applying under the new NCUA rule, especially as application demand ticks up.

By Chip Filson | March 8, 2017

Some mergers now appear to be little more than bank-like takeovers, without the transparency.

By Jon Jeffreys | March 6, 2017

The NCUA board chair's GAC speech may pave the way for a once-in-a-generation opportunity for the credit union movement to leverage the loosened shackles of regulatory reform. Are we up to it?

By Elan Financial Services | March 6, 2017

While the new administration and Congress could change the CFPB, the bureau’s rules remain in effect and should be the subject of careful compliance.

By Fannie Mae | March 6, 2017

There’s help out there for ensuring QC happens among people and processes.

By Jay Johnson | March 2, 2017

Talk about action on technology, analytics, touchpoints, and the personal touch highlight the credit union industry’s largest gathering.

By Jon Jeffreys | March 2, 2017

This is not an indictment of large credit unions. Instead, I hope it’s a reminder to all of us of why we're here.

By Marc Rapport | Feb. 28, 2017

The NCUA’s board chair says his top priority in 2017 is returning to credit unions the several billion dollars they’re owed from the regulator’s bailout of corporate credit unions in the Great Recession.

By Marc Rapport | Feb. 27, 2017

CDFI Roundtable at GAC focuses on performance, grant opportunities, and meeting the credit union mission.

By Erik Payne | Feb. 27, 2017

Because the credit union story won’t tell itself.

By Marc Rapport | Feb. 27, 2017

Small Credit Union Roundtable kicks off GAC with diverse success stories, NCUA pitch for leveraging grant opportunities.

By Callahan & Associates, Inc. | Feb. 24, 2017

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Liz Furman | Feb. 23, 2017

Washington, DC, is home to more than 2,000 restaurants. Which ones are worth a visit while attending the 2017 Governmental Affairs Conference?

By Greg Gonsalves | Feb. 21, 2017

Lending, savings, community support, and more. Credit unions had a busy year.

By Marc Rapport | Feb. 21, 2017

The Juntos Avanzamos certification program assures Latinos that a credit union speaks their language.

By Chip Filson | Feb. 21, 2017

Merging the corporate credit union fund with the share insurance fund is an idea worth considering.

By Marc Rapport | Feb. 20, 2017

Joining the Juntos Avanzamos program, recruiting a bilingual market manager and electing a Latina board member are all ways to better connect with a budding potential membership.

By Erik Payne | Feb. 20, 2017

How Texas Trust’s approach to lending, technology, and convenience paved the path to asset growth.

By Chip Filson | Feb. 14, 2017

When member-owned financial cooperatives are sold in a merger that is really a fire sale, the benefit goes to the buyers, the selling board, and senior managers at the members’ expense.

By Chip Filson | Feb. 14, 2017

There is an alternative approach to self-dealing credit union mergers that corrupt the ideals of member-owned financial cooperatives.

By Erik Payne | Feb. 13, 2017

Coastal FCU cut 20 fees worth $600,000 in annual income. Here’s how the credit union will make it all back — and then some.

By Mark Manicone | Feb. 13, 2017

We aren’t known for our tight relationships with financial services providers, but credit unions can set their business apart from the competition.

By Jon Jeffreys | Feb. 13, 2017

For many, thinking about the credit union as a whole is a brand-new experience.

By Marc Rapport | Feb. 6, 2017

NCUA leader says expansion of acceptable bonds and other criteria for new membership markets is regulatory relief that doesn’t run counter to the Drumpf administration’s ban on new rules. Bankers have sued.

By Jon Jeffreys | Feb. 6, 2017

Credit unions seem to be dividing between mission-based and bank lite. What do you see?

By Randy Karnes | Feb. 3, 2017

Headlines seldom make a business plan or tell you what to do next.

By Mark Manicone | Feb. 2, 2017

The fluctuating economy has had a large effect on the millennial mindset. Here are some of the overarching problems that permeate the generation.

By Mark Manicone | Feb. 1, 2017

Credit unions can benefit greatly from knowing the perspective of the millennial generation. Here's a guided tour into their mindset.

By Chris Howard | Jan. 30, 2017

Critical steps to look at disruption through a new lens.

By Marc Rapport | Jan. 30, 2017

Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.

By Erik Payne | Jan. 23, 2017

What’s in for 2017? What will they leave behind in 2016?

By Rebecca Wessler | Jan. 23, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Alix Patterson | Jan. 23, 2017

Too many credit unions support worthwhile causes that have nothing to do with their core mission.

By Scott Patterson | Jan. 23, 2017

How automated automobiles threaten to disrupt American society and the credit union business.

By Jon Jeffreys | Jan. 23, 2017

A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.

By Chris Howard | Jan. 23, 2017

Only in a culture that celebrates process and smart risk-taking does true innovation take root.

By Jay Johnson | Jan. 23, 2017

The need for credit unions has perhaps never been greater for the average American household.

By Michelle Parker | Jan. 19, 2017

To better serve our fellow Americans, we must look closely at the “unbanking” phenomenon that is gripping our new middle class.

By Rebecca Wessler | Jan. 17, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Jan. 16, 2017

Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.

By Erik Payne | Jan. 16, 2017

All hands on deck for phone duty is just one way Educators Credit Union ensured smooth sailing during a conversion.

Partner Perspective
It's Not Just A DC Road Race

By Credit Union Miracle Day | Jan. 9, 2017

The spotlight is on credit unions from coast to coast during the Credit Union Cherry Blossom Ten Mile Run in Washington, DC.

By Erik Payne | Jan. 4, 2017

Results from a recent TimeTrade survey shed light on the member experience.

By Sharon Simpson | Jan. 2, 2017

Five lessons in setting short- and long-term goals.

By Rebecca Wessler | Jan. 2, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Alexandra Gekas | Dec. 14, 2016

Callahan spotlights credit unions of all sizes that return the most value to members.

By Jon Jeffreys | Dec. 6, 2016

This financial cooperative decided to stake its future on hiring a new leader based on mission, credit union experience or not.

By Marc Rapport | Dec. 5, 2016

Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.

By Marc Rapport | Dec. 5, 2016

A California credit union finds focusing on mission helps culture follow technology.

By Callahan & Associates | Dec. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Chip Filson | Dec. 1, 2016

More than $8 billion of credit union money is tied up in and around the regulator’s bailout of the corporates, but little else is really known.

By Marc Rapport | Dec. 1, 2016

Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.

By E.C. Harrison | Dec. 1, 2016

What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.

By Jay Johnson | Dec. 1, 2016

With a more favorable environment, credit unions are poised to make an even greater impact in the coming year.

By Callahan & Associates, Inc. | Nov. 18, 2016

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Erik Payne | Nov. 14, 2016

Freedom First’s microloan program helps low-income members build credit and a nest egg.

By Jim Blaine | Nov. 9, 2016

Something doesn't add up with the NCUA internal watchdog's report.

By Rebecca Wessler | Nov. 7, 2016

Four can't-miss data points featured this week on CreditUnions.com.

By CUSO Financial Services, L.P. | Nov. 7, 2016

New DOL Fiduciary Rule is an opportunity to assess credit unions’ long-term goals for their investment advisors.

By PSCU | Nov. 7, 2016

Credit unions can invest in the startups and serve the end users.

By Randy Karnes | Nov. 1, 2016

When the agency sets no measurable goals, it's hard for credit unions to hold it accountable.

By Chip Filson | Oct. 31, 2016

The agency’s board ducks responsibility and shrouds in secrecy what’s happening with $3 billion in recoveries from the sellers of dubious private mortgage securities.

By Erik Payne | Oct. 28, 2016

How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.

By Marc Rapport | Oct. 27, 2016

Financial tech trade show had big focus on increasing access to credit, both in rating risk and making lending fast and convenient.

By Marc Rapport | Oct. 24, 2016

The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.

By Marc Rapport | Oct. 23, 2016

CFPB Director Richard Cordray tells Money 20/20 audience about his agency’s programs to encourage product innovation, within limits.

By Callahan & Associates, Inc. | Oct. 21, 2016

Callahan & Associates and Carol Cross discuss Eastman's approach to performance management, the ins and outs of continuous performance management, and best practices to research and plan a program for any credit union.

By Liz Furman | Oct. 19, 2016

In honor of International Credit Union Day, Callahan spotlights credit unions of all sizes that return the most value to members.

By E.C. Harrison | Oct. 18, 2016

The CEO of Community Credit Union offers her view on adaptability, tough conversations, and industry needs.

Partner Perspective
The Importance Of FCRA Compliance

By Kaufman & Canoles | Oct. 17, 2016

Stiff potential penalties underline the need to maintain and adhere to up-to-date compliance programs.

By Ted Goldwyn | Oct. 17, 2016

Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.

By Liz Furman | Oct. 17, 2016

How credit unions, assets, and member relationships have evolved the past decade and a half.

By Rebecca Wessler | Oct. 17, 2016

Five can't-miss data points featured this week on CreditUnions.com.

By Callahan & Associates, Inc. | Oct. 14, 2016

Callahan & Associates and Dave Mooney, CEO of Alliant Credit Union, discuss the value of non-interest income, the top and emerging sources, and ways to boost this type of income at your credit union.

By Chris Howard | Oct. 11, 2016

Blockchain technology has the promise to introduce unprecedented control and security in the payments world, but do credit unions care, and should they?

By Chris Howard | Oct. 7, 2016

Credit unions can’t match resources with their big bank competitors, but they can still be outstanding in their field.

By Chip Filson | Sept. 29, 2016

The NCUA could accomplish so much more by being open about how it plans to manage and distribute billions of dollars from the corporate credit union collapse and bailout.

By E.C. Harrison | Sept. 26, 2016

The marketing director of Affinity Plus FCU talks about micromanaging, leadership vulnerability, and onboarding new members after the Ditch Your Bank campaign.

By Erik Payne | Sept. 26, 2016

A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.

By CU Student Choice | Sept. 26, 2016

A college loan can be, and often is, the foundation of a long-lasting relationship between a member and a credit union.