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Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
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What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.
Five can't-miss data points this week on CreditUnions.com.
Nebraska’s 60 credit unions turned out a year of positive performance among all major metrics.
Pennsylvania credit unions exceeded the national average in loan growth while keeping delinquencies below average.
Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.
For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.
Callahan data shows uptick in all major metrics for Ohio’s 264 member-owned financial cooperatives.
Callahan data shows record loan originations as well as an uptick in ROA in Arkansas, Oklahoma, and Texas.
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
How three very different credit unions are collaborating with their communities for better business development.
Four can't-miss data points this week on CreditUnions.com.
Five can't-miss points this week on CreditUnions.com.
Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.
CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.
Total assets at credit unions reached a record high of $1.5 trillion at year-end despite a drop in the number of institutions.
Credit unions called to expand the work of financial inclusion to a widening sea of faces.
The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.
Three credit unions offer five ways to approach member experience and build successful programs.
CUNA CEO tells Small Credit Union Roundtable attendees to not sell themselves short, and that credit unions need to focus on the real competition, not each other.
The regulator blames the victim while selling out credit union members when they need their credit unions most.
Based on member feedback, BECU now incorporates financial education into its annual meeting.
Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.
Credit unions increased member value through lending, savings, community support, and more.
Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
From vegan-friendly to Instagram-worthy, CreditUnions.com has all the places attendees of the 2019 GAC will want to go.
The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
As Maine’s people and traditions are changing, Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Doing the right thing is a business model that combines profit, passion, and the pursuit of happiness.
Learn more about the key steps any organization can take to identify where it is now, build an action plan, and maintain its True North.
Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.
Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.
One study shows opportunity for credit union service in the year ahead.
Salad and scotch isn’t the real issue at the regulator. The real issue is how it liquidated taxi medallion lenders and borrowers to top up its own budget with TCCUSF recoveries.
Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
The regulator’s war on concentration risk belies the reality that all credit unions have niches and concentrations, and it's an excuse not to creatively seek workouts in the cooperative spirit.
Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.
The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
Stacy Armijo works across her enterprise and the community to amplify member service and brand awareness.
A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.
Credit unions must strike the right balance between the risks they take and the rewards they seek.
The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
Callahan's Managing Partner Jon Jeffreys discusses the new ownership model and how it benefits both employees and the credit union industry.
USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.
Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.
How to find the best vendor to fit your credit union’s needs.
Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.
A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.
The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.
For the credit union movement — and its history of community volunteerism and charitable give back — any day can be Giving Tuesday.
Six can't-miss data points this week on CreditUnions.com.
Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.
Low-income credit unions from 42 states and the District of Columbia received grants from the NCUA this year. Where did the money go?
Internal diversity resource groups help build an engaged, committed workplace.
A Mr. Rogers commencement speech shows how business theories can inspire the human dimension of credit union service.
Based on October traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
This Veterans Day, financial cooperatives can make life a little easier for our nation’s former servicemen and women.
How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.
The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.
Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.
Three takeaways from the third day of the 2018 Money 20/20 conference.
Three takeaways from the second day of the 2018 Money 20/20 conference.
The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.
Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.
Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.
On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
Taking time throughout the year to discuss the credit union’s strategic direction will help leaders address changes to the landscape as they occur.
Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Challenging the reticent and pushing for actionable insight from naysayers can enliven a stagnant feedback loop and push company culture forward.
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
The weeklong desert festival offers deep insights on sustaining a cooperative movement.
Better understand how to serve different generations with this guide from Callahan & Associates.
Five can’t-miss data points this week on CreditUnions.com.
Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.
Credit unions across the country are boosting their minimum wage.
Plus, four reasons other millennials have trouble doing the same.
Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
Credit unions can’t predict the future, but they can prepare for it by thinking about how to respond to change.
A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.
Jon Jeffreys, managing partner of Callahan & Associates explores the tough questions credit unions are beginning to ask themselves and what steps you can take to ensure relevancy.
As calls for gender parity grow louder, the credit union industry has already made large strides.
The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.
Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.
Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Financial services move fast. These credit unions have discovered ways to move faster.
Credit unions are different, and better. Consumers are catching on, but market share indicates untapped opportunity awaits.
Growing a productive company culture requires different care for “annuals” and “perennials.”
Shiny coin of $736 million does little to disguise the regulator’s $21.7 billion error at the cost to America’s credit unions.
Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.
Three behavioral economics concepts can boost savings during a liquidity crunch.
The industry is safe, but it’s not sound. Today’s political climate is right for the regulator to take on a new role as the movement’s champion.
Profits aren’t un-American, but empowering economic freedom is the difference-maker in the credit union brand of patriotism.
Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
To meet consumer expectations in the digital space, credit unions must think differently about their entire operation, not just technology platforms.
Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.
Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.
Defining what makes the credit union different can be the key to ensuring employees articulate that difference in word and deed.
Two conferences this spring bring to light five ideas that credit unions can use.
As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.
In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
The smart use of data analytics can turn a credit union’s communications strategy from potentially creepy into authentically clever.
Jay Johnson, partner at Callahan & Associates and sought-after industry strategist, explores how credit unions can leverage positive momentum and ask tough questions as they go into planning season this fall.
Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Credit unions narrowly escaped taxation in the Hawkeye State, but other battles are underway, and the war is far from won.
In episode No. 939, Callahan's SVP Katy Slater discusses how credit unions can benefit by standing up for financial access and equality.
Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.
Secondary capital supports lending and financial services as well as buffers against the impact of potential losses. But how much do credit unions use it?
Credit union title changes demonstrate the movement's stance on member service.
The regulator kept the corporate crisis bailout money for itself, further undermining the pillars of the cooperative system. Does anybody care?
Options exist for many credit unions to hold public funds that boost liquidity while serving the community.
The credit union industry is full of acronyms. Use this guide to learn the lingo.
Organizations that are willing to think ahead — and put time and money toward creating new solutions to old challenges — are often those that outperform their peers.
Numbers show that credit unions engaged with multi-owned CUSOs outperform those who aren’t.
After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.
A book about culture prompts deeper thinking about the importance of multiple teams in support of the movement.
Credit unions headquartered in the Central Region reported more loan accounts per members than those headquartered in other states. In what other areas did these cooperatives excel?
The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.
Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
The process of strategy requires year-long attention.
To go along with a name change, this Illinois credit union shifted its overall culture.
San Mateo Credit Union’s strategic plan is a primer for how to set goals and stay the course.
Re-usable booster rockets deliver a powerful lesson about sustainability and strategic thought in the credit union space.
Every detail in the member experience sends a message about how they should act. Thoughtful tweaks on the credit union’s part can lead to smarter choices from members.
Banks are peddling a false narrative about credit unions based on real facts. To counter this, focus on a public narrative about mission.
Three takeaways from the first day of the 2018 LendIt Fintech conference.
Total assets at credit unions reached a record high of $1.4 trillion at year-end despite a drop in the number of institutions.
A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.
Chris Howard, senior vice president of Callahan & Associates, discusses why spending time today thinking about strategy makes for a more productive planning season in the fall.
A day-long meeting at Visa headquarters provides insight into technology challenges.
Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.
It’s time to ask questions and think strategically about how to help this fast-growing segment of the American workforce.
A common bond across space and time is still a bond. Credit unions must make the case for millennials and beyond.
At year-end 2016, see which credit unions lead the way in six key cooperative metrics.
In episode No. 921, Callahan consultant Sharon Simpson sits down with Mike Lawson to talk money management for teens.
How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.
The movement’s future requires daily attention to sharing its present impact.
Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.
The credit union movement needs to tell its small stories, the ones that bankers can't tell.
LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.
A half-century after he helped save public broadcasting, what can the TV icon, and my family friend, teach the credit union movement in its own moment of crisis?
Financial institutions are in the numbers business, but credit unions must also look beyond metrics like growth, share, and loss.
How credit unions define their mission, and the actions they take to deliver on it, creates member value as well as a distinct competitive advantage for the movement.
Huge new reserves for the NCUSIF appear as if from nowhere while credit unions get peanuts from the corporate credit union bailout.
Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.
Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.
Credit unions need to redefine the debate to clarify the difference between for-profit banks and member-owned financial cooperatives.
If members don’t think their credit union is relevant, sooner or later, it won’t be.
New solutions to old problems highlight the small credit union roundtable as CUNA’s big annual conference gets underway.
Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture.
The NCUA board touts its payback to credit unions, but soaring reserves hide a different story.
Market conditions in Montana left a small community on the verge of being bankless. That’s when Vocal Credit Union spoke up.
Credit unions don't want to lose their tax exemption, but does the movement take the time to explain member-ownership? And why it matters?
Hike the Hill, demand change, join together to encourage state and federal lawmakers to step in and save the system from the regulators.
In search of a new strategy to raise deposits, Credit Human partners with University FCU in a one-of-a-kind member-sharing arrangement.
The regulator listens to no one but itself — keeping more and spending more while the FDIC shrinks. Now, the fund owners have the means to model the fund’s performance.
The CEO of the world’s largest investment house says businesses must prove they’ve got more in mind than short-term plays.
BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.
How will independent experts view the NCUA’s merger of the corporate credit union bailout leftovers into the share fund?
Creating future accounting fictions is at the core of the regulator’s rationale for paying itself more and returning less to credit unions.
Callahan's managing partner Jon Jeffreys discusses the need for credit unions to ask tough questions.
Visits with management teams at six credit unions uncovered different riffs on the same theme: Now’s the time and we’re the people.
ADA website demand letters and lawsuits leave the movement seeking regulatory relief through more regulation.
Refocus and avoid the trap of price creep.
Callahan spotlights credit unions of all sizes that return the most value to members.
How a small San Diego credit union uncovered a novel way to catch the attention of non-members.
Four can’t-miss data points this week on CreditUnions.com.
How can credit unions push the movement forward? By tackling tough questions and discovering the right, not easy, answers.
CreditUnions.com puts a wrap on 2017 with a look back at some of the most popular strategies, insights, and stories generously shared by credit unions.
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
It may or may not be a bubble, but consumer debt might roil the waters for credit unions and their members. Can machines learn to help with that?
The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.
Callahan's Managing Partner Jon Jeffreys shares why credit unions need to collaborate to compete in today's disruptive marketplace.
Credit unions offer holiday-based financial tips that focus on year-round financial wellness.
In episode No. 859, Mike Lawson brings on Callahan's Sam Taft to talk credit union financial performance in the third quarter.
Put into action what you already know about your members, and do it in ways that build value one small step at a time.
A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.
When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.
What solutions could the future hold if the movement's institutions leveraged their community connections to further the well-being of all involved?
Perception is a powerful reality in a world of commoditized financial service offerings.
What are the key factors that credit unions must consider when implementing a private student lending program or managing an existing one?
Learn more about two channels of non-member deposits.
Secondary market sales of burgeoning credit union mortgage share remains dominant, but credit unions are selling more loans to each other, too.
Are you willing to get involved in saving the NCUA from itself and the credit union movement for future generations?
Keeping credit unions’ money for itself in the corporate bailout fund merger is the last straw — NCUA’s self-interest trumped its cooperative responsibility.
Five can't-miss data points featured this week on CreditUnions.com.
The concept is simple, but here are some items a credit union should check when presented with a power of attorney.
The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.
Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.
The government relations and engagement chief at Visions FCU shares how the New York-Pennsylvania-New Jersey credit union makes lobbying a team effort.
Reflections on what credit unions can do to build community and commitment — and re-create themselves along the way.
Politics, advocacy, and impact rule the day at the Opportunity Finance Network’s 2017 conference.
The NCUA does not need to keep credit union corporate bailout money, if the past is still prologue.
The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage only 18.5% of the industry’s assets.
Free from congressional oversight, how will the still-independent NCUA answer calls for its own financial answerability?
A CEO explains why his CUSO postponed its annual conference — aiding in hurricane recovery efforts and living cooperative ideals is just the beginning.
Five ways to join in with the advances industry and government stakeholders are putting in place.
Each credit union needs to develop its own best practices for board governance, but there are some critical common themes.
Small can be mighty when it comes to stealing market share and serving it better than the banks.
The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.
Eliminating barriers and connecting with members distinguishes credit unions from other financial institutions and makes the movement stronger than it’s ever been.
It's no longer IF, but WHEN. Autonomous cars are coming. Are credit unions ready to respond?
In episode No. 799, Mike Lawson brings on Callahan partner Jay Johnson to talk credit union financial performance in the second quarter.
The case for merging the TCCUSF & NCUSIF and how credit unions can comment on the proposal.
The regulator is offering a rare opportunity for input on how it handles billions in credit unions’ money, but the movement better move fast.
This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
Merging the TCCUSF and NCUSIF is a good idea. But don’t let NCUA fool you into keeping $1 billion of your members’ money.
Here’s how and why to learn more and then speak out about the NCUA’s proposed merger of the corporate credit union and share insurance funds. Plus, attend our webinar.
In 2008, credit unions began dipping their toes into what many considered to be the treacherous waters of private student lending. More than nine years later, credit unions are charting a positive course.
An analysis of home values by ZIP code could topple the assumption that owning a home remains the best of investments.
Pen Air’s marketing dashboard serves as a communication tool for upper management and offers speaking points on reasons to join the credit union.
A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.
Payouts to senior managers after the PenFed takeover of Belvoir FCU also show need for transparency.
Incorporating peer analysis is an ideal way to enhance the impact of planning season.
Deciding whether, and with whom, to merge can be tricky. Use this list to spark conversations that will lead to a deeper understanding of the benefits, drawbacks, and other implications.
The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.
Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.
Jim Blaine remembers the man who made a major mark in his St. Louis community and well beyond.
While the NCUA and the industry examines the merger process, maybe it’s time to consider providing a way for credit unions considering going away to save their value and re-deploy it for the common good.
A Keystone State credit union vanishes to merger but not without a fight.
Jeanne D'Arc Credit Union regularly hits pause on the daily grind to talk big-picture strategy. Learn how those efforts are paying off.
The success of both the credit union and the member should increase as their relationship deepens over time.
CUSOs help credit unions provide key services to members.
Ongoing planning beats static plans every time. Now’s the time to learn the practice of real strategic thinking.
A look at one recent merger shows how information shared and withheld can influence the outcome: the disappearance of yet another credit union with a proud, long history.
Answering that question and focusing on jobs to be done can create a more fruitful credit union-member relationship.
On display at ACUC: Resilience in the credit union movement, among members, and at the institutions themselves.
CUNA's CEO issues a call for relevance while marketing guru Guy Kawasaki extols the “Art of Enchantment.”
The proposed NCUA rule would require payoffs to take place in the open, exposing merger deals to transparency before members give away millions in equity and member value.
Financial cooperatives share diverse ways to work together as CUNA’s annual summer conference begins with the Small Credit Union Roundtable.
Innovating to provide specific answers to questions like, “How have your members’ lives changed for the better since they signed up with you?”
Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.
Professional sports team offer insight into how to support this critical element of success.
An NCUA webinar series relays tools and tips from which all credit unions can benefit.
One report believes automated cars will be road ready by 2021. From then, the world will change fast.
Dupaco Community’s new branch concept combines interactive tellers, meaningful conversation, and fluid design to boost member satisfaction.
This look at the daily financial lives of everyday Americans could spark strategic thinking for credit unions serving the growing gig economy.
Summer is the perfect time to think strategically about how the credit union will tackle strategic planning in the fall.
Winning and collaborating are not mutually exclusive.
How Abbey Credit Union wowed a fellow local financial cooperative with forward-looking performance analysis.
The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.
The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.
Callahan managing partner Jon Jeffreys talks with CUbroadcast's Mike Lawson about member service, disruption, and team-based learning.
The international threat intelligence sharing and analysis organization has added its first credit union-focused staffer.
Trade lobbies and compliance consultants say it isn’t just regulations that seem frozen, and what follows the thaw?
As credit unions face new marketplace disruptions, it’s time to take a closer look at some traditional responses to these challenges.
Gas & Electric Credit Union in Rock Island, IL, has set the standard for transparent transactions that ensure any movement on a merger is for the members’ sake.
The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.
Credit Union Strategy & Performance gets a facelift for 2017 and pushes a model for sharing credit union best practices to the next level.
Four can't-miss data points featured this week on CreditUnions.com.
Disruption avoidance, the state of mergers, and what’s on the agenda for 2017. All this and more in this year’s report.
Thinking of buying a bank? Check out these best practices and insights from credit unions in the know.
How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.
How a loan consortium in La Crosse, WI, aims to rebuild downtown and keep college students in state.
Adopting risk strategies to the changing threats now includes facing down card reward fraud and more.
Mergers are on the rise, but smaller credit union still continue to play an important role in the industry.
When employees prioritize what is best for the member, they demonstrate the cooperative difference.
When Sharonview FCU sets its annual goals, it includes a member benefit component.
Callahan & Associates and Jim Minge discuss how Texas Trust determined its goals, laid out its plan, and worked its 5-year strategy.
The debate over credit union mergers should be about engaging member-owners as much as throwing shade at sales jobs by self-serving insiders.
Why the merger system is too rigged for “insider gains.”
When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit union.
When it comes to providing for members, Boston Firefighters Credit Union looks beyond the traditional safety and soundness issues covered by CAMEL scores and regulator examinations.
The California credit union offers $5,000 to $50,000 of immediate cash availability based on the depth of member engagement with their credit union.
An Urban Institute presentation offers plenty for credit unions to move on.
A focus on aspirations and results trumps obsessing about weaknesses and threats.
Low-income credit unions from 41 states, the District of Columbia, Puerto Rico, and the Virgin Islands received grant awards last year. How much did they receive? And where did the money go?
Redefining value and the future of fintech at SXSW.
Industry attorneys add that banker lawsuit is not a reason to avoid applying under the new NCUA rule, especially as application demand ticks up.
Some mergers now appear to be little more than bank-like takeovers, without the transparency.
The NCUA board chair's GAC speech may pave the way for a once-in-a-generation opportunity for the credit union movement to leverage the loosened shackles of regulatory reform. Are we up to it?
While the new administration and Congress could change the CFPB, the bureau’s rules remain in effect and should be the subject of careful compliance.
There’s help out there for ensuring QC happens among people and processes.
Talk about action on technology, analytics, touchpoints, and the personal touch highlight the credit union industry’s largest gathering.
This is not an indictment of large credit unions. Instead, I hope it’s a reminder to all of us of why we're here.
The NCUA’s board chair says his top priority in 2017 is returning to credit unions the several billion dollars they’re owed from the regulator’s bailout of corporate credit unions in the Great Recession.
CDFI Roundtable at GAC focuses on performance, grant opportunities, and meeting the credit union mission.
Because the credit union story won’t tell itself.
Small Credit Union Roundtable kicks off GAC with diverse success stories, NCUA pitch for leveraging grant opportunities.
Washington, DC, is home to more than 2,000 restaurants. Which ones are worth a visit while attending the 2017 Governmental Affairs Conference?
Lending, savings, community support, and more. Credit unions had a busy year.
The Juntos Avanzamos certification program assures Latinos that a credit union speaks their language.
Merging the corporate credit union fund with the share insurance fund is an idea worth considering.
Joining the Juntos Avanzamos program, recruiting a bilingual market manager and electing a Latina board member are all ways to better connect with a budding potential membership.
How Texas Trust’s approach to lending, technology, and convenience paved the path to asset growth.
When member-owned financial cooperatives are sold in a merger that is really a fire sale, the benefit goes to the buyers, the selling board, and senior managers at the members’ expense.
There is an alternative approach to self-dealing credit union mergers that corrupt the ideals of member-owned financial cooperatives.
Coastal FCU cut 20 fees worth $600,000 in annual income. Here’s how the credit union will make it all back — and then some.
We aren’t known for our tight relationships with financial services providers, but credit unions can set their business apart from the competition.
For many, thinking about the credit union as a whole is a brand-new experience.
NCUA leader says expansion of acceptable bonds and other criteria for new membership markets is regulatory relief that doesn’t run counter to the Drumpf administration’s ban on new rules. Bankers have sued.
Credit unions seem to be dividing between mission-based and bank lite. What do you see?
Headlines seldom make a business plan or tell you what to do next.
The fluctuating economy has had a large effect on the millennial mindset. Here are some of the overarching problems that permeate the generation.
Credit unions can benefit greatly from knowing the perspective of the millennial generation. Here's a guided tour into their mindset.
Critical steps to look at disruption through a new lens.
Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.
What’s in for 2017? What will they leave behind in 2016?
Too many credit unions support worthwhile causes that have nothing to do with their core mission.
How automated automobiles threaten to disrupt American society and the credit union business.
A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.
Only in a culture that celebrates process and smart risk-taking does true innovation take root.
The need for credit unions has perhaps never been greater for the average American household.
To better serve our fellow Americans, we must look closely at the “unbanking” phenomenon that is gripping our new middle class.
Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.
All hands on deck for phone duty is just one way Educators Credit Union ensured smooth sailing during a conversion.
The spotlight is on credit unions from coast to coast during the Credit Union Cherry Blossom Ten Mile Run in Washington, DC.
Results from a recent TimeTrade survey shed light on the member experience.
Five lessons in setting short- and long-term goals.
Technology providers evaluate 2016 and look ahead to the coming year.
This financial cooperative decided to stake its future on hiring a new leader based on mission, credit union experience or not.
Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.
A California credit union finds focusing on mission helps culture follow technology.
More than $8 billion of credit union money is tied up in and around the regulator’s bailout of the corporates, but little else is really known.
Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.
With a more favorable environment, credit unions are poised to make an even greater impact in the coming year.
Freedom First’s microloan program helps low-income members build credit and a nest egg.
Something doesn't add up with the NCUA internal watchdog's report.
New DOL Fiduciary Rule is an opportunity to assess credit unions’ long-term goals for their investment advisors.
Credit unions can invest in the startups and serve the end users.
When the agency sets no measurable goals, it's hard for credit unions to hold it accountable.
The agency’s board ducks responsibility and shrouds in secrecy what’s happening with $3 billion in recoveries from the sellers of dubious private mortgage securities.
How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.
Financial tech trade show had big focus on increasing access to credit, both in rating risk and making lending fast and convenient.
The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.
CFPB Director Richard Cordray tells Money 20/20 audience about his agency’s programs to encourage product innovation, within limits.
Callahan & Associates and Carol Cross discuss Eastman's approach to performance management, the ins and outs of continuous performance management, and best practices to research and plan a program for any credit union.
In honor of International Credit Union Day, Callahan spotlights credit unions of all sizes that return the most value to members.
The CEO of Community Credit Union offers her view on adaptability, tough conversations, and industry needs.
Stiff potential penalties underline the need to maintain and adhere to up-to-date compliance programs.
Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.
How credit unions, assets, and member relationships have evolved the past decade and a half.
Callahan & Associates and Dave Mooney, CEO of Alliant Credit Union, discuss the value of non-interest income, the top and emerging sources, and ways to boost this type of income at your credit union.
Blockchain technology has the promise to introduce unprecedented control and security in the payments world, but do credit unions care, and should they?
Credit unions can’t match resources with their big bank competitors, but they can still be outstanding in their field.
The NCUA could accomplish so much more by being open about how it plans to manage and distribute billions of dollars from the corporate credit union collapse and bailout.
The marketing director of Affinity Plus FCU talks about micromanaging, leadership vulnerability, and onboarding new members after the Ditch Your Bank campaign.
A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.
A college loan can be, and often is, the foundation of a long-lasting relationship between a member and a credit union.
Ardent Credit Union looks to a nearby university to offer advanced education to motivated employees.
Three ways credit union understandings and practices have changed.
Why participants of the program say Callahan's Leadership Team Development is boosting their performance and success rate.
In episode No. 635, Callahan senior industry analyst Michelle Parker shares how credit unions in Iowa, Arkansas, Ohio, and Mississippi lead the nation in mortgage lending growth.
Legal fine points for credit unions interested in creating a charitable foundation.
The California credit union gained the framework for team collaboration on innovation through the Callahan Leadership Team Development program.
The chief financial officer of First Community in Texas talks about questioning authority, the regulatory environment, and the future of credit unions.
A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.
A mobile strategy should not be based solely on the specific products offered. Instead, applications should fit into the consumer experience right now.
Five data points from this week on CreditUnions.com.
How an Iowa credit union took employee appreciation to the next level.
Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.
The latest news should be good for credit unions invested in the failed corporates, but lack of regulator clarity makes it hard to know what's really going on.
See how the credit union uses CUSOs to diversify its sources of non-interest income.
The vice president of human resources at SECU of Maryland shares insights on managing HR through organizational change, branch modernization, and shifts in brand and culture.
The New Mexico credit union puts community capital and cooperative principles to work.