Cooperative Strategy

Culture

By Marc Rapport | Sept. 19, 2022

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

By Marc Rapport | Sept. 19, 2022

The CEO of Purdue FCU talks about courageous decisions, learning from mistakes, and laying the groundwork for more success.

By Sharon Simpson | Sept. 19, 2022

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.

 

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By Marc Rapport | Aug. 29, 2022

A new team at Directions Credit Union focuses on objectives as much as dashboards.

By E.C. Harrison | Aug. 15, 2022

An emphasis on reducing its carbon footprint is just one part of Clearwater Credit Union’s multifaceted community-impact strategy.

By Marc Rapport | Aug. 15, 2022

The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.

By Sharon Simpson | July 25, 2022

As the philanthropic organization surges past the $1 million mark, its CEO looks back on lessons learned and offers advice for those just getting started.

By Sherry Virden | July 22, 2022

Callahan’s 2021 Impact Survey shows the variety of ways credit unions are making a difference in their communities and advancing the industry’s philosophy of “people helping people.”

By E.C. Harrison | July 4, 2022

Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, keeping projects moving, and easing the transition.

By Aaron Passman | June 27, 2022

Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.

By Toby Hayes | June 27, 2022

The Illinois-based credit union retrofitted a former Sam’s Club store in order to house its growing workforce, adding with a variety of unique features intended to make going to the office feel a little less like going to work.

By Katy Slater | June 27, 2022

A mentoring experience offered one participant the chance to better understand biases, stand in another person’s shoes, and put DEI principles into action.

By Marc Rapport | May 30, 2022

Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.

By Sharon Simpson | May 16, 2022

After 18 years as CEO at the Kalamazoo, MI, cooperative, DeBoer is ready to pass the torch to a new generation of leaders.

By Rebecca Wessler | April 25, 2022

Rates alone won’t cut it. To remain relevant today, tomorrow, and for years to come, credit unions must make an impact in the lives of their members and communities. These stories featured in the past month of CreditUnions.com show how.

By E.C. Harrison | March 14, 2022

The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for the future.

By Sharon Simpson | March 14, 2022

Three executives share success stories learned from their cooperatives’ DEI journeys.

By Aaron Passman | March 8, 2022

In honor of International Women’s Day, CreditUnions.com offers insight into what makes an effective leader from women executives across the industry.

By E.C. Harrison | Feb. 28, 2022

Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?

By Marc Rapport | Feb. 28, 2022

The Minnesota cooperative leaned on insight from industry peers to create a path for building employees' skills and knowledge.

By Aaron Passman | Feb. 7, 2022

A focus on reining in costs and changing organizational culture have transformed the Ohio-based institution.

By E.C. Harrison | Jan. 12, 2022

Leaders at VSECU discuss culture, environmental impact, the growth of green lending, and cooperative finance at the Vermont cooperative.

By E.C. Harrison | Jan. 10, 2022

Energy lending, community impact programs, medical cannabis banking, and more have helped VSECU cross $1 billion in assets just in time for its 75th anniversary.

By Callahan & Associates, Inc. | Nov. 30, 2021

During this webinar, Justin Howard, CEO, Horizon FCU discussed how the credit union has achieved success in hiring through a long-term cultural shift and a focus on people as their primary goal.

By Marc Rapport | Nov. 22, 2021

Canvas Credit Union wants to be known for its people, and a different way of approaching HR is helping it achieve that goal.

By Erik Payne | Oct. 25, 2021

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By Marc Rapport | Oct. 18, 2021

Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.

By Jon Jeffreys | Oct. 5, 2021

It’s time to show consumers that credit unions across the country are steadfastly working to improve the lives of their members and communities.

By Erik Payne | Sept. 20, 2021

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.

By Marc Rapport | Aug. 30, 2021

Sara Dunlap empowers employees at Leaders Credit Union to help stakeholders meet their potential.

By Sharon Simpson | Aug. 30, 2021

Leaders from three credit unions share insights gleaned from launching and supporting employee resource groups.

By Erik Payne | Aug. 23, 2021

Two years after launching a DEI-focused internal initiative, the Washington state cooperative created a fund to donate $5 million over five years to Black-led nonprofits.

By Erik Payne | Aug. 17, 2021

The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.

By Marc Rapport | June 28, 2021

The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.

By Marc Rapport | May 31, 2021

A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.

By Erik Payne | April 27, 2021

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Marc Rapport | April 26, 2021

Greylock FCU connects with staff members to address work/life balance and member service.

By Callahan & Associates | April 19, 2021

Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.

By Maurice Smith | March 8, 2021

Success is often measured in promotions, project leadership, and recognition, but to be successful, one needs to be known.

By Chris Howard | Oct. 20, 2020

Credit unions need diverse, knowledgeable, representative boards that are able to act inclusively, collaboratively, and with strategic vision.

By Marc Rapport | Sept. 22, 2020

After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.

By Erik Payne | May 25, 2020

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.

By Erik Payne | May 11, 2020

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

By Erik Payne | April 27, 2020

Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Erik Payne | March 9, 2020

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Marc Rapport | Feb. 24, 2020

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Rebecca Wessler | Feb. 18, 2020

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Feb. 14, 2020

Simple changes make it clear this California cooperative is in the people business.

By Marc Rapport | Feb. 10, 2020

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.

By Rebecca Wessler | Feb. 4, 2020

Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Jan. 21, 2020

Five can't-miss data points this week on CreditUnions.com.

By Sharon Simpson | Jan. 20, 2020

When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Callahan & Associates | June 20, 2019

Join Callahan & Associates, Rob Miller, CEO, and Laurie Fielder, VGreen program director, at Vermont State Employees Credit Union, for an interactive discussion about how the Green Mountain State cooperative has they have become one of the greenest credit unions in the country.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Sharon Simpson | Feb. 25, 2019

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Jan. 1, 2019

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By Paul Woodruf | Dec. 17, 2018

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Katy Slater | Sept. 24, 2018

Challenging the reticent and pushing for actionable insight from naysayers can enliven a stagnant feedback loop and push company culture forward.

By Rebecca Wessler | Sept. 24, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Sept. 17, 2018

Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.

By Callahan & Associates | Aug. 30, 2018

Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.

By Katy Slater | Aug. 21, 2018

A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.

By Katy Slater | July 23, 2018

Growing a productive company culture requires different care for “annuals” and “perennials.”

By Marc Rapport | July 18, 2018

Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.

By Katy Slater | May 7, 2018

A book about culture prompts deeper thinking about the importance of multiple teams in support of the movement.

By Erik Payne | April 23, 2018

To go along with a name change, this Illinois credit union shifted its overall culture.

By Katy Slater | March 19, 2018

Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.

By Katy Slater | Feb. 20, 2018

Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture.

By Fannie Mae | March 6, 2017

There’s help out there for ensuring QC happens among people and processes.