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Strategy & Performance 1Q 2016

Letter From The Editor
The King Is Dead. Long Live The Queen.
There’s a lot of uncertainty in the financial markets, but in credit union land, members are learning cooperative roots run deep.

Consumer Sentiments & Employee Insights (1Q 2016)
Real comments from online review sites to inform strategies, policies, and practices.

On Leadership
Lesley Pierce On Leadership
The senior human resources manager at Credit Union 1 in Alaska shares tips to work with an office full of millennials as well as a veteran perspective on hiring and firing.
By E.C. Harrison

3 Critical Questions About The Corporate Resolution Plan
While credit unions await payback, a look at the agency’s audit numbers shows its rescue plan might have cost more than it saved.
By Chip Filson

A Move In Rates Has Hijacked My Budget. Now What?

How three possible rate paths could throw a curveball during the 2017 budgeting process.
By Dwight Johnston

Callahan News
4 Ways To Maximize Analysis
Tips to build a board report, measure goals, identify desirable new branch locations, and study a credit union’s position in the mortgage marketplace.

State In The Spotlight: Utah
Utah credit unions set new records in loan originations, members, shares, loans, and much more in the first quarter of 2016. More members than ever are choosing Utah credit unions as their financial institution of choice, which is driving up penetration metrics and average member relationships across the state.

Industry Performance

Align With Members, Not Markets
Credit unions’ overarching focus on creating and delivering value to members provides a solid foundation for steady performance while markets whipsaw in the face of uncertainties.
By Jay Johnson

Industry Performance By The Numbers
Twenty-eight graphs, charts, and maps that evaluate credit union performance in the first quarter of 2016.

The Consolidated Credit Union Financial Statement

Peer Group Comparisons
Summary Financial Profiles
Credit unions of various sizes can easily compare their business models against institutions of similar sizes using these summary income statements and balance sheets.

Peer Group Comparisons
Performance Scorecard
It’s never been easier to compare the quarterly performance of up to three credit unions using Callahan's Search & Analyze online reports. This Performance Scorecard shows stats for the average credit union in eight peer groups.

Anatomy Of A Credit Union

Anatomy Of Kane County Teachers Credit Union
New employer group strategies and a focus on financial wellness have helped KCT get back to basics and sparked a sharp recovery at the suburban Chicago credit union.
By Marc Rapport

Ideas In Action: Compliance And Enterprise Risk Management

The Many Faces Of Risk Management
There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.
By Sharon Simpson

A Year In Credit Union Regulations
Since the beginning of 2015, the NCUA placed a final ruling on 14 regulations. What are these regulations and how will they impact credit unions?
By Stephanie Clark

Cybersecurity Starts At The Top
A new study shows how little personal responsibility executives feel toward cybersecurity. Here’s why that’s wrong.
By Chris Howard

Compliance Comes To CUSOs
The growing role of credit union service organizations in providing scale and expertise has caused increased scrutiny from the industry regulator.
By Marc Rapport

Technology@CU: Startups, Incubators, And The Credit Union Industry

The Price Of Innovation In Louisiana
ANECA’s $500,000 investment in a local startup competition encourages entrepreneurialism and drives money back into the Shreveport economy.
By Erik Payne

The FinTech Revolution And Creative Collaboration
How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.
By Ted Goldwyn

How A Little Innovation Helps Coastal FCU Support Budding Businesses
A partnership with a business incubator puts the North Carolina credit union in touch with 220 companies and 900 employees.
By Erik Payne

How In-House Apps Jumpstarted A Technology Venture For Greylock FCU
Lessons from a Massachusetts credit union that started a service organization dedicated to programming, training, and application development for financial institutions.
By Susan Levi Wallach

Diversions: Best Practices From Branding Behemoths

3 Lessons To Build An Employer Brand
L’Oréal, Chick-fil-A, Wal-Mart, and McDonald’s all offer best practices to help credit unions tell their story.
By Erik Payne

The Last Word
Summer Road Trip
Take a breather from your summer reading list and try to find these entertaining credit unions.
By Leigh Anne Terry


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