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Strategy & Performance 4Q 2016
Letter From The Editor A Fruitful Year For Which To Cheer Impressive financials, member service, and innovative strategies — there’s a lot to celebrate in the credit union movement.
Consumer Sentiments & Employee Insights (4Q 2016) Real comments from online review sites to inform strategies, policies, and practices.
On Leadership Joan Moran On Leadership The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances. By Sharon Simpson
Commentary The Future Of Consumer Credit Growth in consumer credit has sparked concern about credit quality. How will credit unions know when it’s really time to worry? By Dwight Johnston
State In The Spotlight: Wyoming Wyoming credit unions are all about growth. These credit unions have posted some of the strongest growth rates of any state in the nation, and it appears more and more Wyomingites are selecting credit unions to be their primary financial institutions.
Credit Unions Everywhere Live The “Members First” Motto When employees prioritize what is best for the member, they demonstrate the cooperative difference. By Jay Johnson
Industry Performance By The Numbers Twenty-eight graphs, charts, and maps that evaluate credit union performance in the fourth quarter of 2016.
The Consolidated Credit Union Financial Statement
Peer Group Comparisons Summary Financial Profiles Credit unions in different asset-based peer groups can compare their business models against institutions of similar sizes using the Balance Sheet and Summary Income Statement contained in these profiles, which display data for the average credit union in each peer group. These profiles are available anytime to Callahan subscribers via the Search & Analyze data engine at CreditUnions.com/analyze.
Peer Group Comparisons Performance Scorecard The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at CreditUnions.com/analyze to get started.
Anatomy Of Boston Firefighters Credit Union A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics. By Marc Rapport
The Rise Of The Machines How automated automobiles threaten to disrupt American society and the credit union business. By Scott Patterson
Fail, To Succeed Only in a culture that celebrates process and smart risk-taking does true innovation take root. By Chris Howard
Turn Financial Wellness Talk Into Action The need for credit unions has perhaps never been greater for the average American household. By Jay Johnson
The Secret Behind Member Behavior A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively. By Jon Jeffreys
Community Reinvestment In The New Year Too many credit unions support worthwhile causes that have nothing to do with their core mission. By Alix Patterson
Something Wicked This Way Comes Cybersecurity is a problem that defies easy definition, solution, provenance, and conclusion. By Chris Howard
How To Create A Culture Of Cybersecurity Cybersecurity is a leadership issue but requires action from the entire enterprise. By Liz Furman
Biometrics Bests Old School When It Comes To Mobile Banking Security Multi-factor authentication might one day skip the user name-password option. By Marc Rapport
What Lurks In The Dark Web? A California credit union finds focusing on mission helps culture follow technology. By Marc Rapport
What's In Store For 2017? Technology providers evaluate 2016 and look ahead to the coming year. By Marc Rapport
The Definitive In And Out List For Credit Unions What’s the next Pokémon GO? Will this finally be the year virtual reality takes over? By Erik Payne
The Last Final Word So Long, Farewell, Auf Wiedersehen, Goodnight All good things must end. That doesn't mean they'll be forgotten. Find 22 credit unions that, whether by merger, attrition, or mysterious circumstances, turned off the lights in 2016. By Leigh Anne Terry
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