Delivery Channels

Alternative Branching

By Erik Payne | May 22, 2017

Studies show open offices have lower morale and productivity as well as increased sick days. Here’s how the concept is evolving and what’s on the horizon.

By Sharon Simpson | Sept. 7, 2015

Finding the right employees to connect with members through video technology can be a challenge, but it doesn't have to be.

By Rebecca Wessler | Feb. 17, 2015

This week, CreditUnions.com shines a light on six cooperatives that have embraced the nonphysical side of banking.

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

By Marc Rapport | Feb. 16, 2015

Extending hours with fewer staff is just one of the virtues of virtual technology at Park Community Credit Union.

By Sharon Simpson | June 2, 2014

Besides having strong tech skills, video tellers must be comfortable on camera and capable of making decisions.

By Drew Grossman | May 21, 2014

Fast food restaurants are cross-selling, shortening lines, and avoiding mistakes by using ordering terminals.

By Drew Grossman | Aug. 5, 2013

A Colorado credit union gained members and loans when it first managed, and then purchased, the Boulder branch of an Indiana-based credit union.

By Aaron Pugh | Aug. 5, 2013

A Florida credit union works with other local credit unions to spin off far-flung branches gained through a merger.

By Drew Grossman | April 11, 2013

Demographics, financial services, and an eye on profitability help three credit unions determine where to open new branches.

By Catherine Siskos | Jan. 14, 2013

A new survey finds that remote banking is prompting some credit unions to rethink their business model.

By Callahan & Associates | Nov. 5, 2012

A credit union emphasizes virtual access over brick-and-mortar but sees value in strategic location placement.

By Aaron Pugh | Nov. 5, 2012

Alternative branching strategies can help carve out a foothold in the community, but embracing space is key to ongoing development.

By Callahan & Associates | Oct. 1, 2011

What credit unions can learn from the Apple retail experience.

By Aaron Pugh | Oct. 1, 2011

There's a tool for every job and a branch for every market. Alternative branching strategies yield mainstream performance … if you're willing to be creative.

By | Aug. 29, 2011

Mobile technology has proven crucial to many credit union strategies.

By Brooke C. Stoddard | April 1, 2011

A disconnect between credit union perception and credit union reality requires creative solutions.

By Aaron Pugh | March 7, 2011

Virtual channels offer convenience and sharpen the services that bring members into credit unions.

By Callahan & Associates | Jan. 1, 2011

Branch design should increase opportunities for members to interact with branch personnel.

By Aaron Pugh | Jan. 1, 2011

For mobility and maneuverability in a recovering market, in-store branches are a valuable option.

By Aaron Pugh | Jan. 1, 2011

Can utilizing retail appeal turn financial institutions into a "third place" for members?

By Rebecca Wessler | July 1, 2010

Wright-Patt Credit Union doesn't just talk about being a different kind of financial institution, it embodies that differentiation.

By Brooke C. Stoddard | July 1, 2010

Credit Union 1 is the only state-chartered credit union in Alaska. Its field of membership includes residents and workers, who the credit union serves through its 15 branches--some reachable only by airplane--located throughout the vast state.

By Brooke C. Stoddard | Oct. 1, 2009

Moving from a product-silo to a member-solution organization five years alo lowered BECU's expense ratio and prepared it for double-digit member growth even in these difficult times.

By Lydia Cole | Oct. 1, 2008

America First Federal Credit Union added six new branches in 2007 to their existing 70.

By Callahan & Associates | July 1, 2008

The livlihood of a credit union is determined by a simple formula: Attracting new members + Expanding wallet share = Sustained growth.