Deposits & Payments


By Elan Financial Services | Aug. 30, 2021

Why enhancing digital capabilities, awards, and risk management are all critical to credit card program success.

By Nacha | Aug. 16, 2021

Smarter Faster Payments Remote Connect session will highlight how the dots have connected in Same Day ACH and what’s coming next.

By Elan Financial Services | May 17, 2021

Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.


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By PSCU | May 3, 2021

How — and why — to digitally keep pace with the rapidly changing needs of members.

By Alogent | April 5, 2021

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By PSCU | April 5, 2021

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By Erik Payne | April 5, 2021

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Timothy Kolk | April 5, 2021

Card managers who have proven to be the right leader for a critical product in the past almost certainly remain just as capable in the present.

By Symitar | March 8, 2021

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Symitar | Jan. 11, 2021

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Callahan & Associates | Dec. 14, 2020

Looking for new solutions? Check out these featured credit union suppliers.

By Sherpa Technologies | Nov. 16, 2020

Pay it with Payigy.

By PSCU | Oct. 5, 2020

Contactless and card-not-present payments soar as pandemic continues. Credit unions need to provide those options.

By Alacriti | Oct. 5, 2020

Alacriti builds EBPP core competency while integrating AI chatbot with Glia’s Digital Customer Service Platform

By PSCU | July 6, 2020

Here’s info credit unions can share with members to protect both from P2P scammers.

By Elan Financial Services | June 29, 2020

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By SWBC | June 1, 2020

Lower wait times and more self-service options result in higher member satisfaction.

By Callahan & Associates | May 25, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates | May 21, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

Partner Perspective
Top 5 Trends At The Terminal

By Elan Financial Services | May 18, 2020

Terminal technology extends reach of contactless payments and more innovations.

By Callahan & Associates | May 14, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Erik Payne | April 16, 2020

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By PSCU | April 6, 2020

Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.

By Elan Financial Services | April 6, 2020

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Timothy Kolk | April 6, 2020

Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.

By Michael Blackman | April 6, 2020

At year-end, balances, utilization, and credit quality tell the story of cards at cooperatives.

By Rebecca Wessler | March 2, 2020

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on

By PSCU | March 2, 2020

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By Callahan & Associates, Inc. | Feb. 18, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Elan Financial Services | Feb. 3, 2020

The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.

By Callahan & Associates | Dec. 9, 2019

Looking for new solutions? Check out these featured credit union suppliers.

By Elan Financial Services | Nov. 18, 2019

A look at whether your current credit card program is providing the digital capabilities members expect.

By Erik Payne | Sept. 11, 2019

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.

By Marc Rapport | Sept. 9, 2019

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

By Rebecca Wessler | Sept. 9, 2019

Five can't-miss data points this week on

By PSCU | Sept. 9, 2019

Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.

By PSCU | July 8, 2019

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By Fiserv | July 8, 2019

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Samantha Cristobal | April 30, 2019

Share growth continued to lag loan growth, which put further liquidity pressure on the industry.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By PSCU | April 1, 2019

One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.

By Maya Neuman | April 1, 2019

Credit unions across the country are meeting members where they want to bank, but are digital payment options really that important? The proof is in the performance.

By Rebecca Wessler | April 1, 2019

Five can't-miss data points this week on

By Erik Payne | April 1, 2019

At one California cooperative, members and payments technology are one and the same.

By Marc Rapport | April 1, 2019

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

By Marc Rapport | April 1, 2019

The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.

By Rebecca Wessler | Dec. 3, 2018

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on

By SWBC | Nov. 14, 2018

Join payment experts from SWBC and Visa for a discussion on how a comprehensive strategy for payment acceptance will impact operations, customer experience, and financial performance.

By Elan Financial Services | Nov. 5, 2018

Is your credit union ready to embrace the world of frictionless payments?

By Erik Payne | Oct. 25, 2018

Three takeaways from the third day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 23, 2018

Three takeaways from the second day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 22, 2018

The first day of Money 20/20 — the world’s largest fintech and payments event — offered much about the future of biometric authentication.

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on

By PSCU | Oct. 1, 2018

Listening, communication, and adaptability can again power success on a new payment rail.

By Rebecca Wessler | Sept. 17, 2018

Five can’t-miss data points this week on

By Erik Payne | Sept. 11, 2018

3 takeaways from the Electronic Transactions Association’s TRANSACT Tech DC/ FinTech Policy Forum.

By Rebecca Wessler | Sept. 10, 2018

Five can’t-miss data points this week on

By Marc Rapport | Sept. 10, 2018

Early adoption and member convenience drive strategy at this Spokane cooperative.

By PSCU | Sept. 10, 2018

ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.

By Erik Payne | Aug. 29, 2018

An informal office poll attempts to identify differences in attitudes on paper payments.

By PSCU | Aug. 20, 2018

Adoption trajectory means it’s time for credit unions to understand and empower the use of dual interface cards.

By Aman Johal | Aug. 13, 2018

Balances as well as delinquencies for credit union credit cards were on the rise in the first quarter of the year.

By Amir Dif | Aug. 9, 2018

Today, I bank exclusively online. But that might not be the case forever.

By Liz Furman | Aug. 7, 2018

Credit card availability and use are on the rise. So are delinquency and charge-off rates.

By Erik Payne | July 25, 2018

Major cities are rolling out contactless payment solutions for services like mass transit, and contactless cards might come next. Will it be a passing fad or a dominant payment form?

Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.

Partner Perspective
What’s In Your Mobile Wallet?

By Worldpay Inc. | July 9, 2018

Adoption of contactless payments in U.S. is a matter of when, not if, despite sluggish uptake so far.

By Rebecca Wessler | April 3, 2018

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on

By Erik Payne | April 3, 2018

Rogue Credit Union’s Ownership Account has helped members save $4.5 million in two years.

By Worldpay Inc. | April 2, 2018

Proactive steps and working with the processor can help mitigate the potential damage.

Partner Perspective
A Modern-Day Look At Payments

By PSCU | April 2, 2018

Credit unions can seize the moment by empowering instant payments in the car, at home, anywhere, anytime.

By Rebecca Wessler | April 2, 2018

Five can’t-miss data points this week on

By Deeba Izadpanah | March 14, 2018

One millennial’s quest to understand the hype behind the plastic and find the perfect fit.

By Rebecca Wessler | March 12, 2018

Five can’t-miss data points this week on

By Erik Payne | March 12, 2018

Texas Trust’s Spirit Debit Rewards program has contributed $1.5 million to local schools in seven years.

By Erik Payne | Feb. 27, 2018

Is it time for comprehensive federal data security regulations? And what might they look like?

By Erik Payne | Nov. 2, 2017

Soon, Facebook Messenger may become the hub for everything.

By Erik Payne | Oct. 25, 2017

Plus, new insights on millennials and why the checking account needs to change.

By Erik Payne | Oct. 23, 2017

AI is already affecting businesses and consumers, but what will its impacts be long-term?

By Maya Neuman | Oct. 17, 2017

This millennial wants plastic with the right mix of rewards, security, and budgeting tools.

By Erik Payne | Oct. 12, 2017

Benefits and barriers to a society built on ‘cashlessness.’

By Erik Payne | Oct. 9, 2017

Credit unions in California and Washington offer best practices for responding to breaches and reissuing cards.

By Callahan & Associates, Inc. | Sept. 18, 2017

This second session of the 2017 Credit Card Management Series helps viewers enable meaningful conversations around program management needs and priorities, and allow card managers to effectively advocate for their program's needs.

By Erik Payne | Sept. 13, 2017

Three takeaways from day three of Finovate.

By Erik Payne | Sept. 12, 2017

Three takeaways from day two of Finovate Fall 2017.

By Rebecca Wessler | Sept. 11, 2017

Five can't-miss data points featured this week on

By SWBC | Sept. 11, 2017

Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.

By Worldpay Inc. | Sept. 11, 2017

Experts with the new skill sets are the necessary partners to succeed in today’s competitive environment, delivering knowledge and service.

By Marc Rapport | Sept. 11, 2017

Credit unions can now offer speedier payments, but even those that don’t offer same-day settlements need to take note.

Five ways to join in with the advances industry and government stakeholders are putting in place.

By PSCU | Sept. 11, 2017

Still sticky after all these years, online bill pay is a workhorse for member engagement. Here are five ways to make it stickier.

By Erik Payne | Sept. 11, 2017

InFirst FCU’s rewards card takes a move from Costco’s playbook and offers a rich deal.

By Erik Payne | Sept. 11, 2017

Branch design. Added security. Multiple touch points. Financial Horizons and Lake Trust share tricks to navigate on-demand card programs.

By Liz Furman | Sept. 11, 2017

Do delinquencies and charge-offs suggest the economic recovery faces extinction?

By Meghan Sink | July 13, 2017

Millennials payment preferences, third-party payment apps, and how credit unions should capitalize off the two.

By PSCU | June 5, 2017

The ability to provide a feature-rich and frictionless experience is imperative to keeping and attracting members.

By Callahan & Associates, Inc. | April 28, 2017

This first session of the 2017 Credit Card Management Series provides information on the state of the current credit card market with a particular emphasis on issues critical to those competing with the largest issuers.

By Randy Karnes | April 11, 2017

I hate but understand the 'I wish this practice would just die' movements.

By Marc Rapport | April 5, 2017

How to inject the credit union message into a seamless payments process, and how the merchant response to the EMV liability shift might be emerging were two hot topics at CSCU’s annual conference.

By Erik Payne | March 22, 2017

What the results of a March 2017 study tell us about the four major mobile wallet players.

By Rebecca Wessler | March 20, 2017

Five can't-miss data points featured this week on

By SWBC | March 1, 2017

Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.

By Michelle Parker | Jan. 23, 2017

The latest technology trends according to TMG can help credit unions stay ahead of the pack.

By Dahna Chandler | Jan. 11, 2017

Faced with a tight budget and generous opportunity, Northern FCU looked to work smarter, not harder.

By Marc Rapport | Jan. 2, 2017

Five ways credit unions decided whether to deploy or defer new technologies.

By Rebecca Wessler | Jan. 2, 2017

Four can't-miss data points featured this week on

By Elan Financial Services | Nov. 14, 2016

A credit card relationship with members enhances the bottom line and deepens overall engagement.

By Marc Rapport | Nov. 9, 2016

Omnichannel integration is the secret sauce for lowering digital account abandonment rates.

By PSCU | Nov. 7, 2016

Credit unions can invest in the startups and serve the end users.

By Erik Payne | Nov. 1, 2016

Conversions, barriers, and a 2017 outlook.

By Chris Howard | Oct. 11, 2016

Blockchain technology has the promise to introduce unprecedented control and security in the payments world, but do credit unions care, and should they?

By Erik Payne | Sept. 14, 2016

The millennial-loved payments app turns to traditional advertising for the first time.

By Card Services for Credit Unions | Sept. 12, 2016

A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.

By Rebecca Wessler | Sept. 12, 2016

Five can't-miss data points featured this week on

By Elan Financial Services | Sept. 12, 2016

Credit unions should provide as many mobile solutions to their cardmembers as reasonably possible while watching for new innovations to emerge.

By Erik Payne | Sept. 12, 2016

Listerhill Credit Union is among the financial institutions questioning the protective benefits of EMV and asking “what’s the rush?” to shift.

By SWBC | Sept. 12, 2016

Automating processes by the batch saves time, effort, and money while increasing accuracy and reducing member visits to the branch.

By Michelle Parker | Sept. 12, 2016

In July 2016, Callahan & Associates surveyed 170 credit union executives from 40 states to gain insight into their current and emerging sources of non-interest income.

By Marc Rapport | July 11, 2016

Mobile banking adoption lag? SWBC panelists describe their yen for mobile integration combined with financial education.

By Marc Rapport | June 30, 2016

Future shock, building a credit union blockchain, and a sustainable initiative to create credit union awareness were all topics at America’s Credit Union Conference.

By Marc Rapport | June 9, 2016

PSCU reports “a couple hundred thousand dollars” in saved chargebacks already as the big card brands prepare solutions to perceptions of chip card speed trap.

By SWBC | March 7, 2016

A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.

By Marc Rapport | Jan. 7, 2016

One tech startup titan calls it quits while another touts hitting scale. Internet Archive FCU and CU Wallet see very different 2016s.

By Marc Rapport | Dec. 17, 2015

Credit unions, processors say it’s too early to agree with gloomy take on digital wallet’s performance.

By Sharon Simpson | Oct. 28, 2015

Members of this Grand Canyon State cooperative are giving new identity authentication options the thumbs-up.

By Marc Rapport | Oct. 1, 2015

Credit union card processors say conversion process is well underway, and don’t call it a deadline.

By Erik Payne | Sept. 30, 2015

Will the rise of contactless and mobile payments threaten the prevalence of cash?

By Marc Rapport | Sept. 14, 2015

The first phase of NACHA’s plan to open new daily payment windows is now a year out and approaching fast.

By Fiserv | Sept. 14, 2015

Comprehensive, dynamic practices and processes bring card holder and issuer together to combat growing fraud threat.

By Ted Goldwyn | Sept. 14, 2015

Navy Federal offers the newest solutions in mobile wallets and shares how smaller credit unions can, too.

By Marc Rapport | Sept. 14, 2015

A Virginia credit union uses card analytics and a new app to catch members’ interest.

By Alogent | Sept. 14, 2015

Providing payments transaction tools in a format millennials crave will make your credit union a top candidate for these “virtual” bankers.

By Rebecca Wessler | Sept. 14, 2015

Whether it's implementing a mobile wallet or developing a risk-based pricing strategy for a card product, credit unions must be ready to evolve to keep up in today's rapidly changing payments space.

By Marc Rapport | Aug. 27, 2015

No hoax here. The search giant and mobile mogul are set to launch their answer to Apple Pay.

By Marc Rapport | Aug. 13, 2015

Tracking firm reports a decline in consumer use while credit union processors say they’re seeing increasing adoption.

By Marc Rapport | July 13, 2015

Pre-launch marketing, follow-up surveys, and individual attention are ingredients in the not-so-secret sauce for success.

By Erik Payne | July 9, 2015

With the introduction of peer-to-peer payments, Facebook makes a plea for handling its users’ money.

By Marc Rapport | May 29, 2015

Opportunity, challenges seen in same-day settlement as Fed calls for comments on its plan to adopt new NACHA rules.

By Marc Rapport | May 21, 2015

Preparation, speculation underway as same-day settlement gets green light on nation’s largest payment rail.

By Marc Rapport | May 6, 2015

Retailer’s Apple Pay play leads to predictions of competitor’s death that some say are premature.

By Marc Rapport | April 2, 2015

Reports show feds quietly raising bar on security and noting demographic differences in mobile banking and payments.

By Suzanne McGann | March 31, 2015

As a way to get rich quick, fraudsters are using payment card skimming devices to target the financial services industry.

By Erik Payne | March 25, 2015

Innovative banking companies are turning heads. Credit unions can, too.

By Marc Rapport | March 19, 2015

No fraud, no hurry for credit unions are takeaways from the latest scuttle on the Apple Pay watch.

By Marc Rapport | March 16, 2015

A Texas credit union uses its prepaid debit card to provide lower-income members with access to affordable, multi-channel service.

By Marc Rapport | March 16, 2015

A first adopter and two other leaders explain the best ways to deploy security-laden chip cards as the liability shift nears.

Partner Perspective
What To Watch In Payments In 2015

By PSCU | Feb. 2, 2015

Retailers, interchange beneficiaries, and merchants all want to circumvent the card networks.

By SWBC | Feb. 2, 2015

Borrowers will pay fees for the ability to make a payment online or over the phone. The bottom line: convenient payment options are no longer optional.

By Rebecca Wessler | Feb. 2, 2015

This week, spotlights payments strategies designed to reward loyal and community-minded members.

By Erik Payne | Jan. 30, 2015

Four lessons from Ent and Numerica credit unions on how to run a successful member business credit card.

By Marc Rapport | Jan. 8, 2015

College football game a sign of things to come? Some vendors jump in, others stay on sidelines as bitcoin usage grows.

By Callahan & Associates | Jan. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Dec. 29, 2014

The Apple launch and — some say — subsequent holiday fizzle helps make mobile a dominating subject in payments talk this year.

By Rebecca Wessler | Dec. 29, 2014

What articles and blogs on resonated with readers this year? Check out our annual listings this week and see.

By Erik Payne | Dec. 17, 2014

Does the growth in mobile spending this holiday shopping season signal a new normal for the holiday retail experience?

By Marc Rapport | Dec. 4, 2014

Credit unions need not fear EMV "liability shift day" but it's time to start thinking about when to leave magnetic stripes behind.

By Erik Payne | Dec. 3, 2014

What can we learn about the shopping habits of millennials from the growth in popularity of digital gift cards?

By Fiserv | Dec. 1, 2014

Apple Pay’s impact on the market, what credit unions should consider when setting a mobile payments strategy, and benefits of an app-based mobile solutions with strong core systems integration.

By Callahan & Associates, Inc. | Nov. 17, 2014

Callahan's quarterly Trendwatch presentation is now available. Learn how credit unions performed in 3Q14 and find new opportunities in today's encouraging economic environment.

By Erik Payne | Nov. 14, 2014

What the current environment shows about the potential success of Apple Pay and other mobile wallet apps.

By Marc Rapport | Nov. 5, 2014

Key is using in-demand tech tools to leverage and build trusted relationships, especially with millennials.

By Marc Rapport | Nov. 4, 2014

Apple Pay has completely changed the conversation around mobile payments, and credit unions better keep an eye on … PayPal. Oh, and Android users still outnumber iPhone devotees.

By Marc Rapport | Nov. 3, 2014

Mobile banking, the regulatory burden, terror financing and even the interchange cap were fair game on opening day at Money 20/20.

By Erik Payne | Oct. 13, 2014

The annual Technology Priorities Survey from Callahan & Associates reveals how cooperatives are building better digital interactions with their membership, one click and tap at a time.

By Erik Payne | Oct. 13, 2014

How credit unions are using payments, loan applications, and location-based offers to build a big user experience in a small delivery channel.

By Chris Howard | Sept. 12, 2014

Compared to a 4-pound cell phone from the 1980s, an expensive mid-'90s flip phone would look great — until you saw the iPhone 6. With EMV, credit unions are being pressured to adopt technology that is obsolete.

By Marc Rapport | Sept. 12, 2014

Isis is now Softcard after a name change to avoid association with a now-infamous militant group. But the digital wallet's challenges don't end there.

By Drew Grossman | Sept. 10, 2014

As of the third quarter, the Starbucks payment app has nearly 12 million active monthly users.

By Erik Payne | Sept. 8, 2014

Through its partnership with the company, Wescom found a convenient way to offer members peer-to-peer payments.

By Catherine Siskos | Aug. 12, 2014

To draw inspiration for new services, processes, and products, credit unions need to look outside the financial industry.

By Catherine Siskos | Aug. 4, 2014

Payment holidays are popular for auto loans, but credit unions don’t want borrowers to get hooked on the privilege.

By Elan Financial Services | July 28, 2014

How companies such as Paypal, Amazon, Apple, and Google Wallet have disrupted the credit union mobile payments market.

By Janet Lee | May 12, 2014

Balances, market share, and transaction volume are all on the rise.

By Chris Howard | March 19, 2014

On-site coverage at BAI’s Payments Connect 2014.

By Chris Howard | March 19, 2014

On-site coverage at BAI’s Payments Connect 2014.

By Chris Howard | March 12, 2014

On-site coverage at BAI’s Payments Connect 2014.

By Drew Grossman | Feb. 27, 2014

The team descended on CUNA's GAC this week, taking notes at lectures and breakout sessions for those of you who couldn't attend. Here are a few highlights from five days in credit union wonderland.

By Darrick Weeks | Feb. 7, 2014

How Wright-Patt Credit Union reorganized in the face of a changing payments landscape.

By Timothy Kolk | Feb. 3, 2014

Luck only lasts so long. That's why every credit union needs a long-term roadmap for this crucial area of its business.

By Fiserv | Dec. 2, 2013

Job No. 1 at every credit union is providing individual and small business members with superior service and cost savings. But as membership grows, so do the challenges.

Partner Perspective
The Emergence Of The Omniconsumer

By Worldpay Inc. | Nov. 11, 2013

How mobile payments are defining a new consumer segment.

By Scott Patterson | Oct. 21, 2013

Up-and-coming products will impact the relationship between credit unions and their members.

Partner Perspective
All Channels, All the Time

By Worldpay Inc. | Aug. 12, 2013

Changing payment preferences highlight the need for an omnicommerce approach.

By Finastra | July 8, 2013

Electronic bill presentment and payment (EBPP) options bring new benefits for credit unions and help cement relationships with business members.

Partner Perspective
The Changing Debit Market

By | July 8, 2013

How post-Durbin developments are impacting credit union strategies.

Credit unions can fuel growth by leveraging these key fundamentals.

By Elan Financial Services | July 8, 2013

Best practices for balancing financial dynamics, product selection, underwriting flexibility, and the business population.

By Yun Ma | July 8, 2013

Mobile wallets are poised to take over as the dominant form of payment. Here’s what you need to know before that happens.

By Aaron Pugh | July 8, 2013

A Q&A on next-generation payments with the vice president of technology at Alliance Credit Union.

By Aaron Pugh | July 8, 2013

Credit unions are finding opportunity in an increasingly diverse area of business.

By PSCU | July 8, 2013

Why credit unions must prepare for the inevitable progression toward mobile payments.

By PSCU | July 1, 2013

Credit unions have an opportunity to plant new payment strategy seeds and watch them grow.

By Fiserv | July 1, 2013

As new payment types and providers enter the market, cards are no longer the de-facto payments method. To remain competitive, credit unions must offer a mobile payments solution.

Partner Perspective
Preparing For Mobile Evolution

By | July 1, 2013

Mobile opportunities expand geographic reach and increase the range of services offered to members.

By Nacha | June 17, 2013

Education is key for credit union staff seeking to establish themselves as payments professionals.

By Callahan & Associates | March 4, 2013

Next generation GPS monitoring can expand the auto lending horizon for credit unions.

By Callahan & Associates | Dec. 26, 2012 conducted in-depth analysis on technology during 2012. Use our findings to improve the member experience, employee productivity and overall financial performance in 2013.

Partner Perspective
Mobilize The Future

By | Nov. 5, 2012

Maximize the value of the mobile channel for members and the institution.

By Aaron Pugh | Nov. 5, 2012

Veridian Credit Union waited for peer payment technology to fully mature before adopting it. Now members and the institution are reaping the rewards.

By | Oct. 15, 2012

Customize outreach and marketing for various products across multiple generations.

By Worldpay Inc. | Oct. 15, 2012

The field of mobile wallets is wide-open, ranging from the biggest names in payments and the Internet to small startups.

By PSCU | Oct. 15, 2012

Optimize traditional payment revenues now, while preparing to embrace new strategies and technology tomorrow.

By Aaron Pugh | Oct. 8, 2012

From security to payments, incorporate best practices from today’s bleeding edge providers.

Partner Perspective
Understanding EMV

By Member Access Processing | Sept. 10, 2012

Now is the right time to begin embracing this new payment standard.

By PSCU | Sept. 10, 2012

A credit union’s brand must rule in mobile payment devices.

By | Sept. 10, 2012

Credit unions start taking the first steps toward implementation.

Partner Perspective
A Spectrum Of New Payment Options

By Finastra | Sept. 10, 2012

Credit unions can better accommodate member preferences and fuel the bottom line with these 3 emerging strategies.

Partner Perspective
Insource Versus Outsource

By Elan Financial Services | Sept. 10, 2012

Credit unions should consider the benefits and pitfalls of each strategy when managing their card portfolio.

By Mark Reed | Sept. 10, 2012

Non-interest income, including interchange income from payment sources, has increased in importance at credit unions nationwide.

By Bailey Reutzel | Sept. 10, 2012

When a debit or credit card won’t cut it, reloadable prepaid cards offer a way for credit unions to build relationships with the sought-after Millennials and Generation Y.

By Bailey Reutzel | Sept. 10, 2012

Time for you to get a watch with a credit card built right in.

By Aaron Pugh | Aug. 28, 2012

The mobile payments race is turning into a war for wallet space.

By Bailey Reutzel | Aug. 20, 2012

New payment technology embraces globalization to make transactions safe.

By Callahan & Associates | Aug. 6, 2012

The financial industry is moving toward compliance with card-based chip and pin technology.

By Aaron Pugh | July 18, 2012

A Q&A on pioneering in the payments space with the Chief Information Officer of CoVantage Credit Union.

By Aaron Pugh | July 10, 2012

Fraud through retail cards not connected to financial institutions can be damaging.

By Aaron Pugh | July 1, 2012

New options diminish the charges businesses pay to process card payments — or even eliminate them altogether.

By Rebecca McClay | June 28, 2012

Target promotions to summer travelers to increase credit card penetration.

By Aaron Pugh | June 27, 2012

Anticipate consumers’ next payment forms with the help of Technology@CU.

By Nacha | June 25, 2012

The industry moves fast, but its future leaders must move faster.

By Mark Reed | June 18, 2012

Credit card penetration, use, and average balance have all risen at credit unions over the past year.

By Timothy Kolk | May 30, 2012

Credit unions must adapt to changing risk environments as they shore up their credit card portfolios.

By Timothy Kolk | May 30, 2012

Credit unions must adapt to changing risk environments as they shore up their credit card portfolios.

By Aaron Pugh | May 21, 2012

Electronic wallets need to be as portable and easy-to-use as physical wallets, says CoVantage CIO Robert Van Abel.

By Aaron Pugh | May 11, 2012

A roundup of Day 2 at SourceMedia’s Card Forum and Expo.

By Aaron Pugh | May 10, 2012

A roundup of Day 1 at SourceMedia’s Card Forum and Expo.

Partner Perspective
Curtail Payments Fraud In 2012

By Alogent | April 16, 2012

Are you doing enough to protect your credit union and members?

12 For 2012

By Alix Patterson | April 16, 2012

Credit unions are entering 2012 with unprecedented momentum in member growth, lending, and core deposit balances.

By Kathryn Clancy | April 16, 2012

Consumers are paying credit cards bills before their mortgages, but will the pattern continue?

By Aaron Pugh | April 11, 2012

Credit unions have the potential to be more than bystanders in the developing mobile payments space.

By Alix Patterson | Jan. 12, 2012

It seems no matter where payments technology goes, getting consumers to adopt it comes down to personal preference, habits. I prefer credit. My (younger) colleagues don't.

By Rebecca Wessler | Jan. 11, 2012

Financial expert and TV personality Suze Orman throws her hat into the prepaid debit ring.

By Aaron Pugh | Jan. 10, 2012

Here are six reasons reloadable cards are going mainstream.

By Timothy Kolk | Jan. 9, 2012

Growing a credit card program is easy in this environment; implementing a program scorecard allows for prudent and profitable growth.

By Timothy Kolk | Jan. 9, 2012

Credit unions can expect credit cards to remain a crucial piece of their portfolio in the year ahead, but they must be ready to manage them properly.

By Timothy Kolk | Jan. 9, 2012

Scrutinize the different credit card behaviors in your members to better manage your credit card portfolio risk.

Partner Perspective
4 Ways To Reduce Check Losses

By Alogent | Jan. 2, 2012

Use these best practices to quickly minimize losses on returned deposit items.

By Aaron Pugh | Dec. 6, 2011

How can financial institutions better understand and address long-term impersonation?

By Aaron Pugh | Nov. 14, 2011

Three technology trends could breathe new life into traditional plastic-based payments.

By Callahan & Associates | Oct. 1, 2011

Identify ATM usage trends to find out which units consumers are getting cash from and why.

By | Aug. 15, 2011

Credit Union 1 closely monitors the payment landscape in a remote Alaskan market.

By Thomas Cullen | Aug. 1, 2011

Everyone’s talking about mobile banking. How will things change, and what are credit unions doing about it?

Partner Perspective
Debit After Durbin

By | July 25, 2011

The Federal Reserve’s new debit interchange rules are the latest in a series of events that have buffeted the financial services industry during last three years.

By Thomas Cullen | July 11, 2011

To generate strong credit card performance, cooperatives must understand what members value. One way to show you know? Affinity cards.

By Thomas Cullen | July 11, 2011

To generate strong credit card performance, cooperatives must understand what members value. One way to show you know? Affinity cards.

By Rebecca McClay | July 4, 2011

Credit unions will have to “get innovative” now that a new regulation on debit swipe fees is finalized, one credit union executive says.

By Callahan & Associates | July 1, 2011

These mobile payment developments are on the cutting edge of consumer preference.

By Callahan & Associates | July 1, 2011

The prepaid card market is one of the fastest growing segments in the payments industry.

By Callahan & Associates | July 1, 2011

Meeting the demands of tech-savvy customers while minimizing costs and protecting payment data can be a challenge, particularly in an era of growing regulatory oversight.

By Aaron Pugh | July 1, 2011

When it comes to securing card loyalty, the value created through adopting EMV puts credit unions at the top of the wallet.

By Callahan & Associates | July 1, 2011

10 advantages financial institutions have over competitors in the developing payments space.

By Callahan & Associates | July 1, 2011

How will your membership be banking in 2011 and beyond?

By Callahan & Associates | July 1, 2011

Credit union business members require electronic bill payment options that work for them.

By Rebecca McClay | June 20, 2011

Credit unions can find a “tremendous pricing opportunity” under the proposed Durbin Amendment, says one industry expert.

By Rebecca McClay | June 20, 2011

Credit unions can find a “tremendous pricing opportunity” under the proposed Durbin Amendment, says one industry expert.

By Thomas Cullen | June 6, 2011

As business moves online, credit unions need to understand how to capitalize on the potential channels.

By Callahan & Associates | April 25, 2011

10 credit union leaders in credit card penetration.

By Callahan & Associates | April 1, 2011

A revolutionary way to build member loyalty and satisfaction.

By Thomas Cullen | March 29, 2011

Rewards, home prices and NFC? They all mean something for credit unions during the week of March 28.

By Thomas Cullen | March 7, 2011

Credit cards foster loyalty and build a strong loan portfolio. Here are the 4Q10 leaders in credit card penetration.

By Aaron Pugh | Jan. 27, 2011

Card issuers, mobile providers, and third-party companies are in a race for mobile commerce and the future of consumer payment technology.

By Rebecca Wessler | Jan. 20, 2011

Prepaid debit cards are an easy target, but they are making a splash on the financial scene.

By Rebecca Wessler | Jan. 11, 2011

Hair and make-up: $12,000. Car service: $1,900. Bottle service: $6,360. Breach of contract: Priceless … or $75 million.

By Callahan & Associates | Jan. 1, 2011

Credit unions that accept debit and credit payments on loan balances capitalize on purchasing trends and maximize call center value.

By CO-OP Financial Services | Nov. 22, 2010

Signal Financial Federal Credit Union reached out to the right members and increased its signature debit transactions by 80%.

By Aaron Pugh | Nov. 4, 2010

To recapture members' card balances, think outside the promotion box.

By Thomas Cullen | Nov. 4, 2010

A credit card account can enhance loan portfolios and member relations.

By Lydia Cole | Nov. 4, 2010

Do credit card rates affect member usage?

By Callahan & Associates | Oct. 25, 2010

Credit card portfolio sales demand proper evaluation to ensure a positive outcome.

By Alix Patterson | Oct. 4, 2010

Ten credit unions that, despite legislative challenges, grew their credit card portfolio by almost $71 million.

By | Sept. 27, 2010

Millennial borrowers increasingly use cards to make purchases and payments, so evaluate solutions that capitalize on that trend without increasing your risk and regulatory burden.

By Aaron Pugh | Sept. 23, 2010

Thinking small yields the best results with mobile financial solutions.

By Alix Patterson | Aug. 18, 2010

It seems no matter where payments technology goes, getting consumers to adopt it comes down to personal preference, habits. I prefer credit. My (younger) colleagues don't.

By Rebecca Wessler | July 23, 2010

As member-owned financial cooperatives, credit unions are in the position to look beyond a set of numbers to determine the true risk of its credit seekers.

By Callahan & Associates | July 22, 2010

From deciding to re-enter the market, realistically evaluating the profitability of your portfolio or considering offering rewards there’s something here for nearly every card program.

By Timothy Kolk | July 12, 2010

It might be tempting to view profitability reporting as something that only the CFO and CEO need to care about, but reliable profitability measurement benefits the entire member base.

By Callahan & Associates | July 1, 2010

The passage of the Durbin Amendment likely will give big merchants the power to dictate consumer finance, just as they did in the 1950s.

By Alix Patterson | July 1, 2010

Online merchants promote alternative payment options to reduce interchange expense, risk exposure, and compliance hassles. What impact do alternative payments have on your financial institution?

By Alexandra Gekas | June 17, 2010

After a student banker finds herself in the midst of credit card troubles she seeks credit union alternatives on her road to financial recovery.

By Lydia Cole | May 21, 2010

The passage of the financial reform bill will have a lasting effect on credit unions.

By Becca Clark | May 20, 2010

The United Nations Federal Credit Union heeds jet-setting members’ needs in adopting smartcard technology.

By Lydia Cole | May 17, 2010

Callahan & Associates asks credit card industry expert Tim Kolk about how credit unions can understand, influence, and change the factors driving credit card program profitability.

By Callahan & Associates | May 14, 2010

Callahan’s Internet Strategy Consortium, a shared cost research group for credit unions, has announced plans to investigate member preferences for debit and credit in their next online member survey, scheduled to launch in May 2010.

By Callahan & Associates | May 11, 2010

Credit card profitability is under more pressure than ever, yet many credit unions don’t accurately report their program’s contribution to the bottom line.

By Timothy Kolk | May 3, 2010

A combination of economic forces and regulatory changes has created the perfect storm for credit card issuers, resulting in seriously impaired profitability.

By Lydia Cole | April 22, 2010

While firms may estimate large consumer and business savings with interchange regulation, credit union members may see the value of their membership decline with lost institutional income.

By Denise Senecal | April 2, 2010

Changes to Regulation E and consumer opt-in requirements could significantly impact credit union non-interest income.

By Chris Tissue | April 1, 2010

This edition is brought to you straight from the corporate communities that use this holiday to have a little fun and show some personality. And from the letters C and U.

By Lydia Cole | March 17, 2010

Looking for higher yields? Consider your card portfolio.

By Lydia Cole | March 17, 2010

Looking for higher yields? Consider your card portfolio.

By Dane Coalson | March 15, 2010

A marketing campaign focused on new low rates and balance transfer opportunities resonates with consumers looking to switch their primary credit card relationship in the wake of the CARD Act.

By Lydia Cole | March 15, 2010

A $35 cup of coffee is still possible if you pay with a check.

By Alix Patterson | March 4, 2010

Wired magazine covers the history of today's payment networks while looking ahead to a future that changes the way people pay one another. Tweet me the money?

By Timothy Kolk | March 1, 2010

Understanding the changing landscape of credit cards is critical for growing a prudent, profitable program.

By Rebecca Wessler | Feb. 23, 2010

New studies and credit issuer backlash against CARD Act regulations highlight just how plastic American consumers are.

By Dane Coalson | Feb. 22, 2010

A focus on low rates and balance transfer opportunities resonates with consumers looking to switch their credit card relationship in the wake of the CARD Act.

By John Dolan-Heitlinger | Feb. 22, 2010

Simple credit cards, with member-friendly features and appropriate pricing, have broad appeal in the market today. If your credit union sold its portfolio, it might be time to consider issuing credit cards again.

By Alix Patterson | Feb. 21, 2010

Another NYT article the same day shown light on another source of income—foreign transaction fees of up to 3 percent when a merchant processes your card overseas. NYT coverage.

By Alix Patterson | Feb. 21, 2010

Today’s the day. Today, the most heinous bank practices with regard to credit cards are outlawed. So, what are the big banks doing? NYT coverage.


By Lydia Cole | Feb. 1, 2010

When offering business cards, there are five key things to know about small businesses.

By Callahan & Associates | Feb. 1, 2010

Diana Dykstra talks about the importance of engaging early and engaging often when pulling the ear of lawmakers.

By Lydia Cole | Jan. 7, 2010

American Express is targeting Gen Y with a newly-branded charge card called Zync. Will young folks fall for it?

By Chris Tissue | Jan. 5, 2010

As public backlash about big bank practices rages on, expect more coverage like today’s New York Times piece titled How Visa, Using Fees Behind Its Debit Card, Dominates a Market.

By Callahan & Associates | Nov. 23, 2009

By Callahan & Associates | Oct. 26, 2009

By CU*Answers | Oct. 19, 2009

For all the hoopla in the press, the legislative grandstanding for consumer groups, and the finger pointing at financial institutions about the abuses of overdraft processing services, it still comes down to one simple idea.

By Callahan & Associates | Oct. 1, 2009

Consumers to continue to change the ways in which they pay for purchases with decreasing cash and increasing card payment.

By | Sept. 7, 2009

Good times breed routine evaluations for efficiency gains – tough times mandate efficiency improvements as a life-line. What is your credit union doing? Are you looking at technology to improve your back office operations?

By Alpha Omega Laser | Aug. 31, 2009

Another governmentally-imposed tsunami has washed ashore! Legislation rolls in as quickly as ocean waves, drowning its victims under a storm-tossed sea of churning regulations.

By Alix Patterson | Aug. 11, 2009


By Dane Coalson | Aug. 10, 2009

Negative headlines about financial institutions are commonplace in our current national climate, but one issue in particular has risen above the din in the last few months.

By Nick Connors | Aug. 3, 2009

Credit unions are always looking for ways to better serve their members.

By Nick Connors | Aug. 3, 2009

The era of the check may be coming to an end.

By Dane Coalson | Aug. 3, 2009

The bill's reach is much greater than credit cards; all open end lines of credit are affected. The first implementation date driving the widespread concern is the August 20th initial compliance deadline for providing a 21 day notice for a periodic payment.

By Callahan & Associates | Aug. 3, 2009

By Dane Coalson | July 31, 2009

Since credit unions were largely uninvolved with the practices that lead to the creation of the CARD Act, they are strongly positioned to benefit from the current environment as disaffected bank customers look to establish credit with financial institutions they can trust.

By Lydia Cole | July 20, 2009

Envision Credit Union introduced a unique card reward program to demonstrate the tangible benefits of belonging to the credit union.

By Alix Patterson | July 1, 2009

The 2007 Electronic Payments Study takes a look at the emerging payments technology affecting the financial services industry and what lessons credit unions can learn from the big players.

By Elliott Kashner | June 15, 2009

Is your lending program "fair" to students? With college costs growing at more than twice the rate of inflation, students are increasingly turning to cards as a source of funding for education.

Cards on Campus

By Elliott Kashner | June 4, 2009

More students are using credit cards to cover college-related expenses, according to a 2009 study from Sallie Mae.

By Denise Senecal | June 1, 2009

As industry players await a GAO study on interchange fees commissioned via the recently passed Credit Cardholders' Bill of Rights (HR 627), credit unions are carefully watching to see what aspects of proposed legislation are likely to be enacted in the 111th Congress.

By The Members Group | May 11, 2009

Keeping one step ahead of credit card fraudsters is a priority objective at Vermont State Employees Credit Union. Here’s how the Montpelier credit union collaborated with card processor TMG to protect its 30,000 cardholding members.

Partner Perspective
When Will Data Compromises End?

By Primax Payments | April 13, 2009

Data compromises happen every day, but credit unions can do more than change account numbers to protect themselves.

By Primax Payments | Feb. 23, 2009

Merchant processing services help build a solid foundation to strengthen relationships with your small business members.

By Jay Johnson | Feb. 2, 2009

Members have opened over 200,000 new credit card accounts over the 12 months to bring the total to nearly 12.8 million.

By Denise Senecal | Jan. 12, 2009

Technology and member education can help ensure mobile transactions are secure.

By Nick Connors | Dec. 29, 2008

As decoupled debit cards become more popular, your members will likely have questions. What do you need to know to respond to their questions?

By Denise Senecal | Nov. 24, 2008

Online members are accessing the credit union services through multiple touchpoints, with heavy use of online banking (multiple times per week) and monthly use of the credit union branch. In terms of their preferences, however, members are divided between those who prefer to avoid the branch and those who select channels based on convenience.

Partner Perspective
Engaging Gen Y Through Cards

The Millennials (Gen Y) are here – all 83 million of them – and they have the purchasing power and influence to change the world. Will your credit union have what it takes to acquire them?

By Nick Connors | Oct. 27, 2008

As check volume drops off, what method of payment are consumers now using to make their payments?

By Denise Senecal | Oct. 20, 2008

How can you increase bill pay usage at your credit union? This article details 10 action items to help members and credit unions with this technology.

By Nick Connors | Oct. 20, 2008

By Nick Connors | Oct. 20, 2008

By Nick Connors | Oct. 13, 2008

The last week has been a tough one for the stock market. As the Dow continues to fall, individuals are feeling the pressure as their portfolios shrink, and many will be forced to adjust their spending habits.

By Denise Senecal | Oct. 6, 2008

Current trends offer insight and ideas for targeted messages to promote credit union bill pay.

By Callahan & Associates | Oct. 1, 2008

According to the Federal Reserve's 2007 Payments Study, many previous trends are shifting.

By Callahan & Associates | Oct. 1, 2008

Debit card usage continues to rise among consumers.

By Callahan & Associates | Oct. 1, 2008

The graphs in this section come courtesy of Card Services for Credit Unions. By using the CSCU portfolio as a proxy, we are able to infer trends that are having an impact on the credit union card portfolio as a whole.

By Callahan & Associates | Oct. 1, 2008

Contactless cards are the way of the future. What are the advantages of offering these cards and what does their future look like?

By Claire Dayrit | Sept. 29, 2008

Similar to the strong real estate lending activity, credit cards are benefiting from their position as balance sheet lenders.

By Card Services for Credit Unions | Sept. 29, 2008

A debit card program is one of the most important relationship products at the credit union. Debit card usage continues to rise and is the primary payment method for Gen Y. Plus, in active debit card programs, the average member uses the card 19 times per month! How can you make this important member touch point successful at your credit union?

By Nick Connors | Sept. 15, 2008

Wright-Patt Credit Union found a way to respond to the unique needs of their community by developing a suite of lending products that specifically cater to first time home-buyers.

By Nick Connors | Sept. 15, 2008

Wright-Patt Credit Union found a way to respond to the unique needs of their community by developing a suite of lending products that specifically cater to first time home-buyers.

By Mike Weber | Sept. 1, 2008

Members 1st FCU finds early success with recent launch of private student lending solution.

By Nick Connors | Aug. 25, 2008

As of June 2008, member business loans are the fastest growing loan category for credit unions. Annual growth reached 18.1% in June for a total outstanding balance of $24.6 billion.

By Primax Payments | Aug. 18, 2008

Now is not the time to cut back on your credit card program, but there are ways to maximize ROI and minimize risk.

Partner Perspective
Set Clear Goals for Debit Success

By PSCU | July 28, 2008

Whether you are trying to acquire new account holders or motivate your existing cardholder base to activate and use their debit cards, your credit union needs a clearly defined strategy.

By Nick Connors | July 28, 2008

Credit unions enjoy a historical strength through their affiliation with organizations that are integral to their members' lives. The affiliation may be through the company they work for, a military branch, or an organization they are associated with. One way to reinforce this affiliation is through an affinity credit card that is branded with the credit union's logo, but also contains imagery rel

By Nick Connors | July 28, 2008

A+ Federal Credit Union ($554M in Austin, TX) had been considering a card portfolio sale for several years before actually moving the process forward. Our program was very basic. We had the classic and gold card, but no platinum or rewards program, says Kerry Parker CEO of A+ FCU. The management of A+ knew that in order to reinvigorate the program they would need to invest a significant amount of

By Nick Connors | July 28, 2008

When should you keep or sell your card portfolio? LA DOTD FCU was considering selling. Here's how they examined their portfolio to make the best decision for the credit union and members.

By Nick Connors | July 28, 2008

Many credit unions have added a rewards structure to their credit card program as a way to remain competitive with other large financial institutions. Although credit card rewards programs are becoming more common, a much smaller number of credit unions have implemented similar rewards strategies for their debit card program. For those that have however, the results speak for themselves.

By Nick Connors | July 28, 2008

Decoupled debit cards allow consumers to access accounts they hold at one financial institution through cards issued by a third-party financial institution. Members have long since had many options available when choosing a credit card, but the debit card has typically been a natural addition to a credit union checking account.

Partner Perspective
Penetration Woes!

By BALANCE | July 21, 2008

Credit union credit card portfolios are typically under-penetrated. Learn what your credit union can do to help increase your credit card penetration.

By Lydia Cole | July 21, 2008

Revitalizing a static card portfolio requires careful due diligence to achieve success. Competing with the massive marketing budgets of large financial institutions, credit union must clearly understand their membership and respond promptly to member needs.

By | July 7, 2008

Credit union members receive over $1M in rebates through the efficient payment and purchasing Visa card solution.

By Mike Werstuik | Feb. 4, 2008

With banks pulling back from small business lending as a result of the credit crunch, credit unions have an opportunity to build relationships with their members in this area. What issues will arise along the way to offering business services and accounts?

By Mike Werstuik | Jan. 14, 2008

In an increasingly competitive environment, the account services that small businesses require are growing. Credit unions must ensure all of these needs are met in order to grow the relationship with the business.

By Lydia Cole | Dec. 17, 2007

A new program partners financial insitutions and United Way in order to facilitate members' charitable giving per debit or credit transaction.

By Mike Werstuik | Nov. 19, 2007

Decoupled debit cards, cards that can be linked to an account at any financial institution, are revolutionizing payment systems. HSBC has an added twist to this.

By Nicole Devine | Oct. 29, 2007

With teen spending on the rise, financial institutions are moving fast to offer prepaid cards to this market. Putting the member’s interests first, credit union programs allow parents to monitor teen spending while promoting fiscal responsibility at a young age.

By Mike Werstuik | Oct. 8, 2007

With the stored-value card market growing at a remarkable pace, a significant opportunity exists for credit unions to provide services for members who may not otherwise use the credit union.

By Mike Werstuik | Oct. 1, 2007

With federal regulators continuing to put pressure on credit card issuers, credit unions are being recognized for their customer service levels and trusted products.

By CO-OP Financial Services | Sept. 3, 2007

In today’s ultra-competitive banking market there are a multitude of products and services members must consider when choosing a primary financial institution. What processes can your credit union employ to develop healthy retention and attraction of members?

By Nick Connors | July 16, 2007

Capital One’s new debit card can link to accounts at any bank or credit union, bringing new competition to the debit card market.

By Debra Sondak | May 21, 2007

Affinity relationships have the ability to bolster a credit union’s card portfolio. Learn how one credit union leveraged its affinity relationship into a 41.3% credit card penetration and a 9.58% 12-month credit card loan growth.

By Debra Sondak | April 30, 2007

Are affinity cards another way to continue credit unions’ double-digit credit card growth momentum?

By Jay Johnson | March 12, 2007

Double-digit growth in the credit union credit card portfolio is well ahead of banks’ results for 2006. Given recent headlines, consumers may be looking at more than just rates when choosing a card.

By Molly Francis | Feb. 26, 2007

Credit union credit card growth outpaced all other finanical institutions in 2006. They are recapturing the card business by providing more trusted value.

By Paul Seizert | Feb. 19, 2007

Loan Delinquency: Year-end data reveals total delinquent loan amounts rose but delinquency rates fell over the past five years.

Partner Perspective
Getting the Most from Debit

By PSCU | Feb. 5, 2007

Maximize your efficiency, service, and return with integration of signature and PIN.

By Appoorva Saxena | Feb. 5, 2007

How Oxford FCU is having success with its’ two-pronged strategy that is attracting younger members and driving up debit card usage.

By fiVision | Jan. 29, 2007

Electronic identity verification has become a “must have” for ensuring online users are who they say they are – and can also provide your credit union other risk-mitigation advantages.

By Paris Ward | Jan. 15, 2007

A quick Callahan & Associates office poll uncovers interesting trends regarding not just what people use in their wallet, but why.

By Denise Senecal | Jan. 8, 2007

Member payment practices provide insight into important capabilities and better ways to market online bill pay service to non-users.

By Appoorva Saxena | Jan. 1, 2007

Since 2000, debit card transaction volume has grown at a 21% rate compounded annually compared to 6% for credit card transactions. But what is more interesting for credit unions is the how and where of this change in use of debit cards.

By Bucky Sebastian | Jan. 1, 2007

Credit card abuses have become increasingly outrageous. Credit unions need to re-emphasize their commitment to fair, reliable credit meant to help people’s financial lives, not pick their pockets for stockholder profit.

By Gene Foley | Nov. 13, 2006

Credit card practices by the big six private issuers are scandalous. This creates a unique opportunity for credit unions to step in as the “men in the white hats” and devise a credit card that is really meant to help working men and women.

By Molly Francis | Oct. 23, 2006

As credit unions refocus on their credit card portfolios, they have not only increased balances, but also taken market share from competitors.

By Paul Seizert | Sept. 11, 2006

Growing at nearly four times the rate of banks’ card portfolios, credit union credit card loans are gaining momentum.

By Randy Karnes | Sept. 11, 2006

Randy Karnes shares his thoughts on the importance of credit cards and the opportunities they represent when managed well.

By Carlene Pollock | Aug. 21, 2006

Credit unions are implementing purchase card, or p-card, programs to streamline payables, manage cash, and earn on their spending.

By Appoorva Saxena | July 24, 2006

Thinking about a gift card program for your credit union? Here are some of the key points to consider.

By | July 3, 2006

How can credit unions better position themselves for success in the electronic age?

By Appoorva Saxena | July 3, 2006

Prepaid cards are gaining in popularity. How big a piece of this $186 billion pie will your credit union get?

By | June 26, 2006

With continuing technological advances, consumers fear the risk of becoming a fraud victim or having their identity stolen.

By Strunk & Associates, L.P. | June 26, 2006

Rules and regulations governing overdraft payment programs are in the process of being finalized. Consumer demand has driven the growth of a number of financing sources such as credit cards, flexible mortgages, and overdraft payment services.

By | June 5, 2006

Partner Perspective
The Prepaid Card Opportunity

By PSCU | May 22, 2006

Prepaid cards represent a big opportunity for credit unions to serve existing members, reach out to new market segments, and expand brand recognition.

By Molly Francis | April 10, 2006

With credit union losses totaling $100 million dollars from credit and debit card fraud in 2005, securing member identity is definitely keeping credit union executives up at night.

By Molly Francis | March 27, 2006

Credit unions use a more proactive approach in extending lines of credit, leading to the fastest credit card balance growth in five year.

By Strunk & Associates, L.P. | March 13, 2006

Federal regulators have set stringent guidelines for the selection of overdraft service providers. Learn how your CU can conduct due diligence to meet regulator expectations.

By Strunk & Associates, L.P. | Feb. 20, 2006

Many factors can decrease the efficacy of your overdraft payment program. Constant reevaluation ensures it stays responsive to changes within and outside the credit union.

By Joe James | Dec. 5, 2005

The frenzied shopping that takes place between now and Christmas should bode well for credit unions. Find out the impact that credit card purchases during the holiday season have on credit union balance sheets.

By Andrew Creedon | Nov. 7, 2005

As cash and checks lose market share to debit cards, credit unions are presented with a significant opportunity to grow their non-interest income.

By Joe James | Oct. 10, 2005

With rising gas prices and other economic uncertainties, people are turning to credit cards to help cover their expenses. Find out how much of an effect this has had on the credit union movement.

By Annie Sebastian | Sept. 19, 2005

Turning around a card portfolio is possible. As Community First Credit Union highlights, devoting time and energy to a program can deliver results.

By Andrew Creedon | Aug. 8, 2005

Credit card portfolio growth is slowing amid continued portfolio sales while member balances are rising.

By Tom Geggel | June 20, 2005

Many credit unions just issue a debit card to their members with a checking account. Learn how Patriot FCU, University FCU and Citibank structure their programs.

By Scott Homa | May 23, 2005

Between common-interest affinity programs, low rates, and monthly cash back rewards, Pentagon has clearly put the member first in credit card lending.

By Robbe Richman | May 16, 2005

P2P technology offers a new channel for person-to-person payments through e-mail.

By Callahan & Associates | Feb. 21, 2005

The U.S. financial services industry is standing at an IT crossroads-one that will greatly impact its ability to grow its business, satisfy customers, manage risk and cope with an increasingly challenging regulatory landscape.

By Scott Trubisz | Jan. 17, 2005

Credit unions of all sizes have realized the benefits of offering online Account-to-Account Transfers, including increased incoming funds, greater member loyalty, and reduced staffing demands.

By Callahan & Associates | Nov. 22, 2004

Second Quarter 2004 rankings by Credit Card Penetration: View a graph of industry trends and a leader table of the top 50 credit union performers.

By Sara Wolfe | Nov. 8, 2004

Bull's Eye Credit Union has realized over 50 percent growth in its credit card loans last year. Find out the top ten credit unions by credit card growth and the secret to success for Bull's Eye.

By Sara Wolfe | Oct. 25, 2004

Credit card portfolios can be a strong product for credit unions with an aggressive strategy. Despite the recent decline in members holding credit cards, more consumers will be turning to credit cards for their purchasing needs now that Check 21 is in effect.

By Scott Trubisz | Oct. 18, 2004

Credit unions and banks offering Account-to-Account (A2A) transfers on their websites have experienced an increase in balances and member retention.

By Denali Federal Credit Union | June 21, 2004

Bill pay is reportedly one of the most rapidly growing online services, with adoption the number of users growing 230% over the past three years. But even the experts don’t agree on the expected adoption of this fast growing service – with current estimates for 2004 varying widely, ranging from an estimate of 17% from the Tower Group to a high estimate of 36% of households by Dove Consulting.

By Joe James | May 17, 2004

Over the past four years, credit balances among credit unions have had minimal growth because of credit unions selling their credit card portfolios and choosing to gain a short-term earnings increase. However, on a Callhan’s webinar this past Wednesday, three credit unions showed that credit card programs can be successful if a credit union can develop innovative marketing strategies and is willing to put in the legwork necessary to increase credit card penetration among members.

By John Marron | May 10, 2004

The credit union loan portfolio has thrived over the past few years thanks mainly to impressive growth in real estate and auto loans, but the credit union industry has run into difficulty growing balances for its highest yielding loan product: credit cards.

By Bill Mertka | Sept. 29, 2003

To meet members' demands in the increasingly competitive credit card marketplace, many credit unions have added, or are considering adding, a rewards component to their credit card programs. Over half of credit unions responding to a recent Callahan & Associates survey currently provide usage-based credit card rewards, mostly in the form of travel or merchandise benefits.

By | Sept. 29, 2003

Have you seen the headlines? "Check use plummeting" "Check may not be in the mail" "Check writing seen as thing of the past." You've read plenty of stories about the demise of the check since the Federal Reserve released findings of its study of the payments system in 2001, then revised it last year. The study revealed checks have declined from about 85 percent of non-cash payments in 1979 (the year of the last study) to about 60 percent today. Behind the headlines.

By Bill Mertka | Sept. 15, 2003

Although credit cards are generally one of the most profitable loan products, many credit card programs are not being proactively managed by credit unions, despite the intense market competition. However, more consistent monitoring of credit card program performance can lead to increased account usage and higher retention. For example, keeping track of individual account usage can help identify inactive accounts before they are closed. Steps can then be taken to try to save these accounts, or at least find out why they are being used less frequently.
However, only about half of the credit unions responding to a recent Callahan & Associates survey say they currently track monthly card usage. Among those that do, 65 percent of their credit card accounts have had a transaction within the last 30 days, on average.
A higher percentage of respondents, 63 percent, are tracking card profitability separately from other loans:

By Bill Mertka | Sept. 8, 2003

Consumer demands have played a large part in influencing the dynamics of the credit card marketplace. Credit cardholders are increasingly requesting rewards programs, Platinum cards, low interest rates, and high-quality 24x7 service, which makes it difficult for smaller issuers like credit unions to satisfy their expectations.

By Jay Johnson | Aug. 4, 2003

Credit unions continue to do an excellent job managing the risk of their credit card portfolios -- one bright spot in an increasingly competitive business.While credit cards typically provide the highest yield of any loan product in a credit union's portfolio, the risks in providing these unsecured loans must be managed carefully. In the midst of growing unemployment and record consumer debt levels, credit unions have been doing a good job of managing the risk in their credit card portfolios. Credit union results show that while these loans do have higher risk characteristics than other loan products, credit union risk management has resulted in better results than the market average.

By Jay Johnson | July 28, 2003

The credit union community is taking a closer look at the credit card business given the ongoing competition from larger issuers and the relatively small proportion of total lending it represents for most credit unions. Less than 47% of credit unions offer credit cards today, down from the peak of 50% in 2000. One factor in this decline is the increasing number of portfolio sales occurring in the industry.

By Joe James | July 21, 2003

Account to Account transfers (A2A) is emerging as a priority in more and more credit unions because it is an offering designed to strategically position the credit union as the central account in the e-member's diverse FSP relationships. Before adding A2A to your portfolio of services though, there are a variety of issues that you should consider. In a recent Callahan & Associates Webinar exploring the operational aspects of A2A, Kelli Schultz, Vice President of Information Technology at iPay, detailed some of the primary considerations a credit union should explore before implementation. These include:

By Carol Anne Burger | June 17, 2003

During the past ten years, credit union strategy has been mostly the attempt to extend existing businesses’ capabilities. This includes adding new markets, improving balance sheet products and developing new channel outlets such as shared branches or indirect auto lending. The result is a bigger credit union, but with the s

By Chip Filson | May 5, 2003

The settlement this past week between retailers and the two major credit card associations will reduce one of the most important sources of credit union non-interest income: interchange fees. The change should benefit members by lowering transaction costs paid through card settlement options. However, in the short run, credit union income will probably fall.

By Casey Connelly | Dec. 23, 2002

While holiday shopping often results in troublesome credit card debt for many, some credit unions help their members avoid such financial pitfalls by providing them with lower rates. Listed below are the twenty-five credit unions with the lowest credit card rates among those with at least $5 million in credit card loans. These credit unions all offer substantially lower rates than the 12.11% average and are rewarded with higher penetration rates and loan balances.

By Callahan & Associates | Sept. 10, 2001

This is a list the top 50 generates of revenue from non-interest income sources. Provided are figures for non-interest income relative to total income, growth rates and total dollars generated.

By Callahan & Associates | May 29, 2001

Data Chart

By Callahan & Associates | May 7, 2001

Credit Card penetration trends in credit unions

By Callahan & Associates | April 30, 2001