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Wednesday, September 08, 2021
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Online / Virtual Meeting
This one-day live digital training course was designed for all levels of credit union collection staﬀ. It will immediately improve collection eﬃciencies and reduce delinquencies and help put 'Resolved' to collection calls. Call quality vs. call quantity. This training will focus on improving call quality, which in turn will lead to a natural ﬂow of achieving call quantity. Topics will focus on collection call method essentials and compliance: • Critique and learn from live recorded calls • Collecting within FDCPA & CFPB guidelines • Master the proven CUR 5 Call Type collection method • Learn call assessment tools to insure call quality • Learn eﬀective verbal and written communications • Best practices for Skip Tracing / Repossession / Bankruptcy
Collection Mangers, Collection Supervisors, new collection sta?, as well as experienced collectors.
For More Information:
P: (800) 446-7453 | F: (800) 878-4712
1001 Connecticut Ave. NW Suite 1001
Washington, DC 20036