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Thursday, October 11, 2018
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02:00 PM - 03:00 PM ET
Online / Virtual Meeting
Callahan & Associates, Inc.
Callahan Leadership clients, please log in to register. All others, click here to learn more about the webinars available through Callahan's Leadership program.
Citadel Federal Credit Union has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.
In 2014, branch staff began offering suggestions to improve the member experience and branch design. Those conversations kick-started an effort to introduce a new branch concept. Across the following 12 months, a Citadel project manager and a third-party architect consolidated notes from employee conversations, considered technology needs, and conducted vendor due diligence before rolling out a new concept in 2015 that the $3 billion credit union hoped would encourage member interaction and deepen relationships.
Learn more about Citadel's new branch concept, which the credit union has rolled out across eight branches in its footprint.
Attendees will learn:
Join Callahan & Associates and Pam Krupansky, vice president of retail delivery for Citadel FCU, for an interactive discussion about how credit unions can use staff feedback to improve the member experience and create a better branch concept.
This event is available to Callahan clients with a WEBINAR SUBSCRIPTION. Sign up for the event through the registration link above (note: you must be logged into CreditUnions.com to see the link).
Want access to webinars like this? Contact Callahan to learn more.
Related Resource: 3 Years. 8 Branches. 1 New Concept.
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