Callahan Clients, please log in for direct access to:
Upgrade Your Subscription
We recently launched an all-new client portal to help you get the most out of your Callahan resources. Discover new features, access all analytics tools, get support, find relevant best-practices, and much more!
Note: Starting February 1, 2018 we will no longer support this version of the portal. Please click the button below and bookmark the new site for continued access.
Switch To The New Portal
Thank you for your interest in reading the fantastic content we have on CreditUnions.com! However, the page you are trying to access is for subscribers-only. To learn more, select an option below.
All users must now log in to read, research, browse, and have fun on CreditUnions.com. Yes, we still offer freebies. And, yes, it’s worth the extra effort.
Update Account Information
Tuesday, October 01, 2019
Add To My Calendar
02:00 PM - 03:00 PM ET
Online / Virtual Meeting
Callahan & Associates, Inc.
Callahan clients subscribed to our Webinars, please log in to register. All other users can click here to learn more about gaining access to Callahan Webinars.
Christian Community Credit Union ($663.2M, San Dimas, CA) was an industry trailblazer when it created a position dedicated to the member experience four years ago. Today, the credit union looks closely at the everyday interactions between employees and members to uncover ways to improve processes at a department level.
"Two years ago, I began going into each of the member-facing departments to see what members and our own team were experiencing firsthand," says Charlie Allen, vice president of member experience.
This systematic approach has contributed to a significant increase in the credit union's net promoter score and reviews. For those members who are unhappy, the credit union tracks and addresses pain points via an online request tracking system.
Join Callahan & Associates and Allen for an interactive discussion about the credit union’s in-depth, process-level approach to improving the member experience.
Attendees will learn:
Allen will discuss Christian Community’s distinct organizational structure, how the credit union prioritizes different areas, and advice she has for credit unions that want to improve their own member experience.
P: (800) 446-7453 | F: (800) 878-4712
1001 Connecticut Ave. NW Suite 1001
Washington, DC 20036