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Tuesday, March 20, 2018
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09:00 AM - 04:00 PM PST
1st United Credit Union5901 Gibraltar DrivePleasanton, CA , 94588800-377-1798
An intense one-day training course for credit union collection staff, from supervisors to new hires. This course will immediately improve your collection efficiencies and outcomes. Learn the secrets to put "Resolved" to collection calls. The price for attending this Collection Call Success training is $99.00 per person, cost includes all course materials and lunch. Curriculum topics will focus on collection method essentials and compliance: • Critique and Learn from LIVE Recorded Calls • Master the Proven CUR 5 CALL TYPE Collection Method • Learn to use Call Assessment Tools to Ensure Collection Call Quality • Create Effective Verbal and Written Collection Communications • Collecting within FDCPA and CFPB Guidelines • Best Practices for Skip Tracing / Repossession / Bankruptcy
Built specifically for credit unions by the collection experts at CU Recovery & The Loan Service Center, Building the Foundation for Collection Call Success will provide valuable tools and training for any level of collection staff - from seasoned collectors and managers to new hires.
For More Information:
P: (800) 446-7453 | F: (800) 878-4712
1001 Connecticut Ave. NW Suite 1001
Washington, DC 20036