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Thursday, February 07, 2019
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02:00 PM - 03:00 PM ET
Online / Virtual Meeting
Callahan & Associates, Inc.
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Members compare their credit union experience against all other service providers, and anything but a smooth experience can have a dramatic impact on the relationship.
Civic Federal Credit Union, a digital-first cooperative chartered in December 2017, is focused on providing a member experience that rivals the most advanced fintechs, starting with online account opening. When developing its own online account opening process, the credit union learned from other financial institutions and identified best practices to incorporate into its own standards.
Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.
Attendees of this webinar will learn:
This event is available to Callahan clients with a WEBINAR SUBSCRIPTION. Sign up for the event through the registration link above (note: you must be logged into CreditUnions.com to see the link). Want access to webinars like this? Contact Callahan to learn more.
Related Content: How To Reduce Friction In The Member Experience (And Why It Matters)
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