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Tuesday, August 27, 2019
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02:00 PM - 03:00 PM ET
Online / Virtual Meeting
Callahan & Associates, Inc.
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Affinity Federal Credit Union ($3.4B, Basking Ridge, NJ) is using robotic process automation (RPA) to complete routine processes and free-up time for contact center and branch staff. In turn, those employees are focusing on providing a human touch for the member experience.
The New Jersey cooperative is focusing on automating processes in account opening and member address changes. The effort fits nicely with the tech-savvy credit union’s other innovations underway in areas such as business analytics, machine learning, and artificial intelligence.
Join Callahan & Associates and Affinity FCU's Charlie White, business transformation officer, and Marc Conover, workforce manager, for an interactive discussion about how the credit union is leveraging RPA to improve the member experience.
Webinar attendees will learn:
White and Conover will discuss the learning curve and IT demands of RPA, the increased efficiencies the cooperative has experienced to date, and advice for other credit unions considering process automation.
RELATED RESOURCE: Let The Robots Automate. Let The Humans Serve.
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