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FEATURE High-Tech Meets High-Touch: How Avatars Help 5 Credit Unions Advance Member Service

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality. ​

By Marc Rapport

October 25, 2021


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PARTNER PERSPECTIVE The Great Resignation: How Credit Unions Can Keep Their Staff Engaged

Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.

By Coconut Software
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October 25, 2021


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FEATURE Fellows Step Into Local Leadership Roles

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By Erik Payne

October 25, 2021


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FEATURE What’s In A Name: Vice President Of IT And eServices

To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.

By Marc Rapport

October 25, 2021


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PARTNER PERSPECTIVE Keeping Up With Members’ Consumer Lending Expectations Post-Pandemic

Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.

By Abrigo
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October 25, 2021


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FEATURE How To Use Culture And Perks To Achieve Hiring Happiness

Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.

By Marc Rapport

October 18, 2021


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PARTNER PERSPECTIVE Rhetoric Versus Reality: What's Happening In DC And What It Means For Student Lending

Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.

By CU Student Choice
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October 18, 2021


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FEATURE Exit Interview: Doug Fecher, Wright-Patt Credit Union

Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.

By Marc Rapport

October 18, 2021


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FEATURE BIN There, Done That: Air Force FCU Topples An Attack

A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.

By Erik Payne

October 11, 2021


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PARTNER PERSPECTIVE Evaluating a Credit Card Program’s Profitability: Fee vs. Interest Income

Getting the formula right is essential for a credit union’s credit card program’s profitability, and third-party expertise can help ensure that happens.

By Elan Financial Services
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October 11, 2021


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FEATURE Can Dora Help Credit Unions Find A Foothold For The Future?

USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.

By Erik Payne

October 11, 2021


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FEATURE What’s In A Name: Chief Branding Officer

Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.​

By Marc Rapport

October 11, 2021


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PARTNER PERSPECTIVE Are Credit Unions Really Making The Most Of Technology?

Don’t let outdated processes put how things have always been done ahead of what good technology can do much better.

By Baker Hill Corporation
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October 11, 2021


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FEATURE How Do You Measure A Year In Training?

Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.

By Erik Payne

October 04, 2021


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PARTNER PERSPECTIVE CECL Is Coming: Are You Prepared?

Here are some key points to consider about being qualitatively and quantitatively prepared for the new Current Expected Credit Loss (CECL) standards.

By CliftonLarsonAllen, LLP
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October 04, 2021


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FEATURE Interest Buy Downs Take Flight At Wings Financial

The Twin Cities cooperative is giving card users the option to reduce auto loan interest rates as a points redemption.

By Marc Rapport

September 27, 2021


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FEATURE How Do Credit Unions Cope With Staffing Difficulties?

Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.

By Marc Rapport

September 27, 2021


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PARTNER PERSPECTIVE The Direct Benefits Of The Right Indirect Lending Partner

Process improvements from beginning to end and stronger partnerships await credit unions that use the right technology and service provider.

By CRIF Select Corporation
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September 21, 2021


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FEATURE A Fund To Fight The Flames

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.

By Erik Payne

September 20, 2021


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FEATURE How Direct Lending Drives The Auto Portfolio At 2 Small Credit Unions

When it comes to building the auto portfolio, BHCU and Seasons FCU take different directions but arrive at the same destination.

By Marc Rapport

September 20, 2021


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FEATURE How Listerhill’s Digital Team Keeps Its Eyes On The Process

A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.

By Erik Payne

September 20, 2021


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PARTNER PERSPECTIVE How Credit Unions Can Leverage LOS And Analytics To Compete And Win

AdvantEdge Digital gains traction in crowded marketplace by helping ensure member-owned cooperatives can do the same.

By CUNA Mutual Group
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September 20, 2021


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PARTNER PERSPECTIVE Combining Collaborative Principles With Integrated Digital Solutions: The CUSO Advantage

How Connect's Emerge Digital Banking Platform puts a wrap on a diverse lineup of software to enable credit unions to compete and win.

By Connect Financial Software Solutions
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September 16, 2021


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PARTNER PERSPECTIVE 5 Steps For Embracing The Digital Shift

Here’s how to engage and retain the banking business of Millennials and Gen Zers with purpose and technology.​

By VisiFI, Inc.
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September 15, 2021


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PARTNER PERSPECTIVE Should Your Virtual Assistant Just Cut Costs Or Should It Do More?

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Yodlee, Inc. (Abe.ai)
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September 14, 2021


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FEATURE Alabama Credit Union Scores With ‘My Credit Score’

The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.

By Marc Rapport

September 13, 2021


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FEATURE What Does ‘Digital-First’ Mean For Clearview FCU?

The Pennsylvania credit union is expanding its technology offerings to create internal efficiencies and improve convenience, but it’s still not cutting the branch.

By Erik Payne

September 13, 2021


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PARTNER PERSPECTIVE Is Your Digital Banking Solution Doing Its Job?

Four tips to make your digital banking platform work for you.

By Alogent
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September 13, 2021


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FEATURE 6 Credit Unions On How They’ve Responded To The Delta Variant

As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back office going.

By Marc Rapport

September 06, 2021


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FEATURE Is It Time To Reskill To Pay The Bills?

A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.

By Erik Payne

September 06, 2021


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