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FEATURE The AACUC’s King Day Message To The Movement

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Marc Rapport

January 15, 2019


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hires
FEATURE 3 Ways To Make A Great Hire

In a tight labor market, credit unions find creative ways to attract new talent.

By Sharon Simpson

January 14, 2019


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decisions
FEATURE The Right Tools To Make Tough Decisions

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Erik Payne

January 14, 2019


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FEATURE What’s In A Name: Chief Experience Officer

Stacy Armijo works across her enterprise and the community to amplify member service and brand awareness.​

By Marc Rapport

January 14, 2019


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FEATURE How To Prioritize Strategy In 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne

January 08, 2019


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smart-choice
FEATURE How To Capitalize On Member Intelligence

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Marc Rapport

January 07, 2019


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risk-management
FEATURE How To Balance Risk And Reward In 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Erik Payne

January 07, 2019


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member experience
FEATURE How To Reduce Friction In The Member Experience (And Why It Matters)

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Sharon Simpson

January 07, 2019


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FEATURE Anatomy Of Infinity Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

January 01, 2019


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FEATURE The Beginning Of A Beautiful Friendship

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne

January 01, 2019


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