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Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.
October 25, 2021
Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.
A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.
To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.
Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.
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Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.
October 18, 2021
Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.
Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.
A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.
October 11, 2021
Getting the formula right is essential for a credit union’s credit card program’s profitability, and third-party expertise can help ensure that happens.
USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.
Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.
Don’t let outdated processes put how things have always been done ahead of what good technology can do much better.
Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.
October 04, 2021
Here are some key points to consider about being qualitatively and quantitatively prepared for the new Current Expected Credit Loss (CECL) standards.
The Twin Cities cooperative is giving card users the option to reduce auto loan interest rates as a points redemption.
September 27, 2021
Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
Process improvements from beginning to end and stronger partnerships await credit unions that use the right technology and service provider.
September 21, 2021
In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.
September 20, 2021
When it comes to building the auto portfolio, BHCU and Seasons FCU take different directions but arrive at the same destination.
A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.
AdvantEdge Digital gains traction in crowded marketplace by helping ensure member-owned cooperatives can do the same.
How Connect's Emerge Digital Banking Platform puts a wrap on a diverse lineup of software to enable credit unions to compete and win.
September 16, 2021
Here’s how to engage and retain the banking business of Millennials and Gen Zers with purpose and technology.
September 15, 2021
Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.
September 14, 2021
The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.
September 13, 2021
The Pennsylvania credit union is expanding its technology offerings to create internal efficiencies and improve convenience, but it’s still not cutting the branch.
Four tips to make your digital banking platform work for you.
As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back office going.
September 06, 2021
A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.
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