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Employee Incentives
FEATURE 3 Secrets To Employee Retention And Executive Development

Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.

By E.C. Harrison

May 20, 2019


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FEATURE A Savings Solution To Break The Cycle Of Payday Lending

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By Sharon Simpson

May 20, 2019


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PARTNER PERSPECTIVE Blend Powers Seamless Lending Processes

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By Blend
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May 20, 2019


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FEATURE Annual Credit Union Directory - Vol. 34 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

May 13, 2019


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FEATURE Educate In The Spring. Strategize In The Fall.

Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.

By Sharon Simpson

May 13, 2019


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FEATURE Strategic Planning Helps SkyPoint Soar

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Marc Rapport

May 13, 2019


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FEATURE How A New Member Experience Revived An Old Online Application

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Erik Payne

May 13, 2019


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PARTNER PERSPECTIVE Building Deposits With A Merchant Services Program

Could your credit union capture more deposits with a merchant services program?

By Elan Financial Services
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May 13, 2019


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FEATURE 5 Ways To Say ‘No’ And Still Provide A Superior Member Experience

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By E.C. Harrison

May 07, 2019


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FEATURE Let The Robots Automate. Let The Humans Serve.

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Marc Rapport

May 06, 2019


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FEATURE Credit Union Pays It Forward, One Pig At A Time

Air Academy FCU’s biannual events engage employees and give community members something to smile about.​

By Sharon Simpson

April 30, 2019


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FEATURE A Simple Rate Strategy To Raise Deposits

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Marc Rapport

April 30, 2019


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FEATURE Keep The Card. Ditch The Contact.

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Marc Rapport

April 29, 2019


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FEATURE 2019 Economic Outlook

Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.

By Marc Rapport

April 29, 2019


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FEATURE A New CEO, A New Vision For A New York Credit Union

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Erik Payne

April 22, 2019


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FEATURE Take Command Of Your Online Brand

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By E.C. Harrison

April 22, 2019


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FEATURE How Green Can You Go? VSECU Is All-In On Energy-Savings Lending.

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By Marc Rapport

April 22, 2019


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FEATURE Balance Sheet Basics In A Changing Economy

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.​

By Erik Payne

April 18, 2019


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FEATURE What’s In A Name: Chief Deposit Services Officer

Georgia United Credit Union puts an executive’s title to its goal of driving deposits to meet loan demand.​

By Marc Rapport

April 15, 2019


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FEATURE A Strategy To Achieve Double-Digit Credit Card Growth

Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.

By Marc Rapport

April 15, 2019


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PARTNER PERSPECTIVE Best Practices In Measuring Investment Portfolio Performance

Why credit unions need to know about book yields and total returns.

By Trust for Credit Unions Mutual Funds
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April 15, 2019


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FEATURE Something Borrowed. Something Due: A VITA(L) Service At Tax Time Takes On New Importance

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By Marc Rapport

April 11, 2019


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Investments
FEATURE To Meet Long-Term Goals, 2 Credit Unions Go Short

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

By Erik Payne

April 08, 2019


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FEATURE Data Takes Flight At Wings Financial

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.​

By Marc Rapport

April 08, 2019


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PARTNER PERSPECTIVE Easy As One, Two, Three: Why Credit Unions Should Offer Contactless Cards

One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.

By PSCU
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April 01, 2019


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FEATURE Anatomy Of Michigan State University Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 01, 2019


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Environment
FEATURE How CapEd Credit Union Helps Members Keep Cool Without Credit

The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.

By Erik Payne

April 01, 2019


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FEATURE How To Move At The Speed Of Technology

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Erik Payne

April 01, 2019


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FEATURE CUneXus Draws Accolades For Always-On Lending

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.

By Marc Rapport

April 01, 2019


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FEATURE Fiserv Takes Home Top Honors For Mobile Innovation

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.

By Marc Rapport

April 01, 2019


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