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Lower wait times and more self-service options result in higher member satisfaction.
June 01, 2020
Now is the time to evaluate your credit union’s collections operation.
February 03, 2020
Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.
November 04, 2019
If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.
October 07, 2019
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
August 05, 2019
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Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
June 03, 2019
Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.
February 04, 2019
Trained professionals help ensure credit union members receive quality services from a third-party collector.
November 05, 2018
Software tools can help a credit union’s collection staff be more productive while providing better service.
August 06, 2018
Rise above the competitive pool to win business.
June 04, 2018
Credit unions have available and need to deploy the same kind of consumer-friendly lending options their larger competitors are providing.
May 07, 2018
Mini-houses, alternative leasing options, robust apps, are just part of the opportunity and challenges for serving a generation about to inherit trillions.
April 02, 2018
Put into action what you already know about your members, and do it in ways that build value one small step at a time.
December 04, 2017
Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.
September 11, 2017
Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.
March 01, 2017
The Indiana credit union increased GAP sales by nearly 50% by thinking outside the vehicle protection box.
December 26, 2016
Automating processes by the batch saves time, effort, and money while increasing accuracy and reducing member visits to the branch.
September 12, 2016
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
July 11, 2016
GAP insurance can help lenders make lemons out of lemonade in a time of low interest rates.
June 06, 2016
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
March 07, 2016
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
December 07, 2015
In a day and age when cyber security is of utmost concern, how can expanding your payment acceptance capabilities protect both you and your borrowers?
September 14, 2015
As auto lending competition continues to increase and interest rates decrease, it’s more important than ever for financial institutions to find innovative ways to increase their profit margins.
August 03, 2015
Cross-selling is a key component in creating true value in your auto lending strategy and increasing member loyalty.
June 01, 2015
Borrowers will pay fees for the ability to make a payment online or over the phone. The bottom line: convenient payment options are no longer optional.
February 02, 2015
Offering insurance at the close of each loan can complete your institution’s lending strategy and provide optimal member service.
October 07, 2013
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