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FEATURE Virtual But Not Alone: Lessons From 2 Annual Meetings

Honda FCU and Partners share experiences from their first online annual meetings.

By Marc Rapport

November 30, 2020


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FEATURE What’s In A Name: AVP Of Business And Community Engagement

Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.

By Marc Rapport

November 30, 2020


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FEATURE How Do Managers Become Leaders?

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.

By Erik Payne

November 30, 2020


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FEATURE How To Teach A Credit Union To Catch A Phish

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Erik Payne

November 30, 2020


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FEATURE Online Scheduling Tools: 3 Stories Of Deployment And Adoption

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By Rebecca Wessler

November 23, 2020


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FEATURE 3 Ways To Step Up For Small Businesses

Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.

By Marc Rapport

November 23, 2020


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FEATURE A Strategy To Combat COVID-19 In 5 Weeks Or Less

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

By Rebecca Wessler

November 23, 2020


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FEATURE Service When, And Where, It Suits The Member

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

By Rebecca Wessler

November 23, 2020


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FEATURE 12,000 Appointments. 5 Months. 1 In-House Tool.

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

By Rebecca Wessler

November 23, 2020


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FEATURE How To Convert Members To Digital During A Pandemic

Iterative changes drive digital growth at Truliant and Canvas credit unions.

By Marc Rapport

November 16, 2020


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PARTNER PERSPECTIVE Getting Mobile Deposit Right

Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.

By Vertifi Software
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November 16, 2020


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FEATURE It’s A Beautiful Day In The Neighborhood

Columbus United FCU joins forces with a national nonprofit to champion housing availability in rural Nebraska.

By Marc Rapport

November 16, 2020


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FEATURE Small-Dollar Loans Boast Big Career Potential

A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.

By Erik Payne

November 16, 2020


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PARTNER PERSPECTIVE Don’t Settle For The Status Quo. Boost Engagement With Your Loan Members.

Pay it with Payigy.

By Sherpa Technologies
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November 16, 2020


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PARTNER PERSPECTIVE How A Responsible Credit Program Can Enhance Member Financial Stability

Effective management of credit card debt can increase both the cooperative’s business and the member’s financial stability.

By LSC
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November 16, 2020


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FEATURE The New Rules For Credit Union Innovation In 2020

Five industry leaders share how they keep innovation at the forefront in a challenging, changing environment.

By E.C. Harrison

November 09, 2020


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FEATURE How To Manage Morale During Social Distancing

Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.

By Marc Rapport

November 09, 2020


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FEATURE Navy Federal: Big Credit Union. Narrow Focus.

In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.

By Erik Payne

November 09, 2020


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FEATURE Come For The Cookies. Stay For The Dough.

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

By Erik Payne

November 09, 2020


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FEATURE Purpose + Data = A New Take On Product Development

Research and reflection drives a new lineup of products and services at Seattle Credit Union.

By Marc Rapport

November 02, 2020


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FEATURE New Recession. Different Problems.

Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.

By Marc Rapport

November 02, 2020


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PARTNER PERSPECTIVE Mapping Out Your Digital Account Opening And Lending Journey With Insight From Yogi, Albert, Mae, And Hannibal

How can you determine if your digital lending and account opening strategy is on track?

By MeridianLink, Inc.
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November 02, 2020


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PARTNER PERSPECTIVE Prepare Members For A Hotly Competitive Homebuying Market

How a Roadmap to Homeownership can provide an edge to homebuyers, especially first-timers.

By Arch Mortgage Insurance Company
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November 02, 2020


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PARTNER PERSPECTIVE Intelligent Communication Strategies To Improve Your Collections Efforts

A scalable solution for outsourcing collections can save up to 50% compared with in-house efforts.

By SWBC
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November 02, 2020


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PARTNER PERSPECTIVE Partnering With CSI To Streamline IT Management And Cybersecurity

A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.

By Computer Services, Inc.
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November 02, 2020


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FEATURE A Day Of Service During A Challenging Year

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

By Erik Payne

October 26, 2020


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FEATURE Oregon Credit Unions Step Up To Distribute Relief

A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.

By Marc Rapport

October 26, 2020


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FEATURE Cybersecurity Awareness Is More Important Than Ever

A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.

By E.C. Harrison

October 26, 2020


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PARTNER PERSPECTIVE Consumer Vehicle Purchasing Trends In The “New Normal” And What They Mean For Your Credit Union

How to position your credit union for a post-COVID world.

By Auto Financial Group
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October 26, 2020


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PARTNER PERSPECTIVE The Shifting Landscape Of Higher Education Finance

How COVID-19 and new leadership could impact student lending policy.

By CU Student Choice
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October 26, 2020


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