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In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.
January 15, 2021
In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.
January 13, 2021
Jeff Sobieralski educates and engages members at the Indiana financial cooperative.
January 11, 2021
Why PSCU has committed to employee and member financial wellness and how the movement can do the same.
Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.
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Now more than ever, members need you, and integrated technology is central to ensuring you deliver.
January 04, 2021
Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.
Credit unions proved in 2020 that they are at their best when times are tough.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
January 01, 2021
Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
December 28, 2020
Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
December 21, 2020
Looking for new solutions? Check out these featured credit union suppliers.
December 16, 2020
When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
December 14, 2020
Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business.
Subtle shifts in market share highlight the specialization of the core provider marketplace – there is a core provider tailored to any type of credit union business model.
December 10, 2020
Several new rules are coming in the year ahead, particularly in the area of authorization requirements.
December 07, 2020
The South Carolina cooperative shares how it coped with the coronavirus crisis while scuttling a 30-year-old, in-house core in favor of a new, outsourced platform.
Communication through digital channels proves key to ensuring a successful swap from one core to another.
Working from home adds to the importance of securing the data pipeline. Leaders must now consider what data to keep, what data to destroy, and when to destroy it.
Identifying true costs and terms takes a team effort on the way to making the best decision.
Data and insight from Callahan & Associates and industry suppliers.
December 04, 2020
A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.
November 30, 2020
Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.
Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.
Honda FCU and Partners share experiences from their first online annual meetings.
Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
November 23, 2020
DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.
When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.
Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.
November 16, 2020
Iterative changes drive digital growth at Truliant and Canvas credit unions.
Effective management of credit card debt can increase both the cooperative’s business and the member’s financial stability.
Pay it with Payigy.
A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.
Columbus United FCU joins forces with a national nonprofit to champion housing availability in rural Nebraska.
Five industry leaders share how they keep innovation at the forefront in a challenging, changing environment.
November 09, 2020
DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.
Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.
A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.
November 02, 2020
A scalable solution for outsourcing collections can save up to 50% compared with in-house efforts.
How a Roadmap to Homeownership can provide an edge to homebuyers, especially first-timers.
How can you determine if your digital lending and account opening strategy is on track?
Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.
Research and reflection drives a new lineup of products and services at Seattle Credit Union.
Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.
October 26, 2020
How COVID-19 and new leadership could impact student lending policy.
How to position your credit union for a post-COVID world.
A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.
A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.
Even the most basic principles of a credit union’s work are worth celebrating. This credit union tells its story while engaging its community.
October 19, 2020
Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.
Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.
A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
October 12, 2020
Contactless and card-not-present payments soar as pandemic continues. Credit unions need to provide those options.
October 05, 2020
Alacriti builds EBPP core competency while integrating AI chatbot with Glia’s Digital Customer Service Platform
People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.
A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.
West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Certified CDFI credit unions bring a hyper-local focus to their community work. Here, four leaders discuss the missions of their organizations in today’s tumultuous environment.
The 2020 school year may be untraditional, but the credit union industry’s support of area schools and school districts remains robust as ever. And while not every credit union that serves educational systems features ‘Schools’ in their name, in this word search, see if you can spot 10 credit unions from across the nation who do.
Second quarter trends highlight early financial fallout from the coronavirus pandemic.
Azra Samiee, assistant director of marketing and outreach, Brooklyn Cooperative Federal Credit Union, discusses her credit union's opportunity to build wealth and resilience among Brooklynites.
COVID-19 continues to make headlines for social and economic reasons. What else should credit unions know at second quarter?
September 30, 2020
The affects of a three-year pullback from indirect lending and the COVID-19 pandemic have resulted in a decade-long low in auto lending growth in the second quarter.
As the economic ramifications of COVID-19 swept through the country, the personal savings rate hit an all-time high as consumers moved their savings into deposit accounts.
The Federal Reserve kept interest rates at record lows throughout the second quarter, and the economic uncertainty wrought by COVID-19 supported record inflows at financial institutions.Consequently, credit union investment portfolios reported strong growth
During the social and economic uncertainty of the past several months, members and non-members turned to their financial institutions for help. Second quarter data tells that story.
Due to economic lockdowns and government relief efforts, in the second quarter financial institutions had to develop creative strategies to generate revenue.
Unemployment soared to its highest level in more than 70 years, but the credit union industry managed to hold onto their staff members and add to their ranks in second quarter.
Chad Miller, CEO, Southwest Louisiana Credit Union, discusses his credit union's work to serve the low-income, high-risk populations left behind by mainstream financial services.
Low interest rates and federal aid combined to create a surge in demand for home financing, as both refinances and purchases performed well in the second quarter.
Although the pandemic hindered consumer spending, some aspects of the credit union loan portfolio reported strong gains in the second quarter.
Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.
September 28, 2020
Gregg Brown, CEO, South Side Community Federal Credit Union, discusses his credit union's mission to equalize economic power and to fight poverty on Chicago's South Side.
Callahan’s associates offer their take on the best books for credit union leaders.
Simeon Chapin plays an integral role in communicating and executing Vermont State Employees Credit Union’s goals to make a local and global difference.
Marketing automation offers many advantages to credit unions that are pursuing growth and that seek to deepen relationships with their members.
After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.
September 22, 2020
Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.
September 21, 2020
Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.
Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.
How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.
September 14, 2020
The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.
Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.
September 08, 2020
An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.
September 07, 2020
Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.
August 31, 2020
Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.
This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.
The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.
August 24, 2020
Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.
Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.
This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.
August 20, 2020
Five credit unions shares insights from their Paycheck Protection Program efforts.
August 17, 2020
Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.
Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.
Nearly 30,000 attendees have attended virtual financial education webinars since the pandemic halted in-person sessions at VACU.
Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
August 10, 2020
A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.
One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.
August 03, 2020
Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.
SECU rethinks REOs to create quality, affordable housing across the Tarheel State.
Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.
July 27, 2020
How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.
How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
July 24, 2020
July 20, 2020
Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
July 13, 2020
Four credit unions share insights from their text messaging initiatives.
Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
July 07, 2020
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
July 06, 2020
Here’s info credit unions can share with members to protect both from P2P scammers.
CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.
June 30, 2020
Historically low rates to start the year has contributed to strong mortgage lending through March.
Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.
Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.
Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.
Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.
A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.
First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.
The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?
Real comments from online review sites to inform strategies, policies, and practices.
Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.
The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.
It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.
How did Golden State credit unions perform in the first quarter?
Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.
Have you showered today? Maybe you should.
First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.
The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.
The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.
The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.
The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.
June 29, 2020
Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.
Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.
Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
June 22, 2020
When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.
In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.
The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
June 17, 2020
Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.
June 15, 2020
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.
Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.
Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.
June 08, 2020
Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.
The Michigan credit union shuffled its lending deck as member loan activity demanded.
The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.
June 04, 2020
The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.
June 01, 2020
By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.
A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.
Lower wait times and more self-service options result in higher member satisfaction.
Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.
May 27, 2020
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
May 26, 2020
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.
Employees and employer benefit from homegrown e-learning initiative.
Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.
May 25, 2020
Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.
Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.
Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.
May 18, 2020
The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.
Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.
Terminal technology extends reach of contactless payments and more innovations.
After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.
May 11, 2020
The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.
A special team at BECU delves into digital to tackle user experience at the big cooperative.
May 04, 2020
The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.
Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.
With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.
The proper response will make a big impact but needs to be comprehensive and consider multiple risks.
An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.
Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.
April 27, 2020
The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.
From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
The only comprehensive guide to improving credit union performance.
April 20, 2020
Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.
The industry ended fourth quarter on a high. What comes next is anybody’s guess.
April 16, 2020
The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.
Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?
Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.
How did Empire State credit unions perform in the fourth quarter?
Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.
2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.
Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.
General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.
Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.
Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.
Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.
Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.
Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.
Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?
Two partnerships allow Northern Credit Union to help community members lead better financial lives.
April 14, 2020
Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.
Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.
Investments in culture and technology have underpinned the rise of this North Country cooperative.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
April 13, 2020
Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.
Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.
April 06, 2020
Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?
How your credit union can be ready to embrace a brave, new world of frictionless payments.
How five cooperatives ward off disruptors, an imperative that takes on new urgency now.
Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.
The suburban Maryland credit union is calling members to offer assurance and advice.
April 01, 2020
Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.
March 31, 2020
Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.
March 30, 2020
To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.
In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.
The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.
March 23, 2020
The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.
The Oregon credit union is sequestering staff while stressing member service continuity.
The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.
Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.
BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.
March 16, 2020
The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.
Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.
East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.
With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.
March 09, 2020
A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.
Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.
March 06, 2020
DCU’s Project Finance aims to show members what their money can do, not what it did.
March 05, 2020
Jerry Reese helps design and direct the evolving member experience at Honda FCU.
March 03, 2020
The California cooperative is four years into a digital evolution that relies heavily on member feedback.
March 02, 2020
Upgrades, replacements, and new installations don’t have to be difficult.
Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.
Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.
Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.
March 01, 2020
University FCU considers community needs and institutional strengths to identify high-impact areas of service.
February 27, 2020
A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.
February 24, 2020
Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.
Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.
To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.
These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.
February 20, 2020
Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.
February 18, 2020
LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.
February 17, 2020
The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.
A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.
Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.
Simple changes make it clear this California cooperative is in the people business.
February 14, 2020
Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.
February 12, 2020
Wings Financial’s member engagement score leverages modern methods to answer an age-old question.
February 10, 2020
These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.
Most students and families make the big decision without expert advice and estimating tools. Here’s a better alternative.
Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.
Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.
At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.
The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.
February 03, 2020
Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.
Now is the time to evaluate your credit union’s collections operation.
The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.
Looking for new lending or LOS solutions? Check out these featured credit union suppliers.
Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
January 28, 2020
The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.
January 27, 2020
Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.
When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.
January 20, 2020
The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.
An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.
STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.
January 14, 2020
The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.
January 13, 2020
Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
North Bay Credit Union grows its business while calculating risk and reward in its Bay Area market.
December 30, 2019
Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.
How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.
Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.
Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
To better differentiate itself from its original sponsor, Weber State FCU undertook a three-year journey to embrace a new name, a new logo, and an elevated future.
The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.
Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.
December 26, 2019
Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.
December 23, 2019
Five ways to serve members by providing the credit they need, when they need it.
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
Credit unions across the country are deploying creative solutions to engage members and encourage savings.
The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.
December 16, 2019
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.
December 09, 2019
John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.
Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.
Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.
December 02, 2019
Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.
Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.
Give your members the opportunity to live a life well spent.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.
November 25, 2019
New programs at Purdue Federal ensure relationships with business members transcend the transaction.
November 21, 2019
The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.
November 18, 2019
Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.
A look at whether your current credit card program is providing the digital capabilities members expect.
A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.
The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.
November 11, 2019
How six credit unions deliver real benefits to military members, veterans, and their families.
The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.
A South Carolina credit union expands its relationship with Habitat for Humanity and plants a stake in community service.
November 04, 2019
The Michigan credit union relies on experience and commitment to help small- business owners achieve their dreams.
Three credit union leaders talk about tactics to keep lending in line with federal regulations.
Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.
A successful change management strategy gives teams the tools to navigate workplace changes in a deliberate, thoughtful, and results-oriented manner.
Current vehicle sales trends signal shifts in consumer preferences.
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
October 30, 2019
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
Open Lending’s lenders protection tools calculate risk and then insures loans through third-party carriers.
October 28, 2019
Ongoing innovation at EasCorp CUSO builds on its legacy as a pioneer in remote deposit capture and more.
The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.
How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.
1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.
October 21, 2019
China trade, interest rate concerns make profitable risk management more critical.
With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.
Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.
A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.
There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.
October 15, 2019
Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.
October 14, 2019
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.
A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
October 07, 2019
Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.
If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.
Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.
Examine workflows with an eye toward making people the center of the process.
Credit unions must decide how to handle the security and operations future of their ATMs.
Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.
The global economy provided a colorful backdrop for credit union financial executives, board members, and leaders planning for the coming year.
October 04, 2019
The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.
September 30, 2019
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.
September 23, 2019
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.
September 20, 2019
A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.
September 19, 2019
By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.
September 16, 2019
How agile project management has helped WSECU work smarter, faster, and better.
Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.
September 11, 2019
Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
September 09, 2019
Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.
High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
September 04, 2019
Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
September 03, 2019
St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
August 26, 2019
Incorporating peer analysis is an ideal way to enhance the impact of planning season.
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
August 22, 2019
How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.
August 19, 2019
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
August 12, 2019
The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.
A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.
Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.
August 05, 2019
Would a merchant services program help your credit union grow deposits?
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
July 29, 2019