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Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
July 15, 2019
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to the same end: better internal processes and member service.
Two major conversions at one New Mexico credit union brought about a busy 2018.
July 12, 2019
Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.
July 08, 2019
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Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
The opportunity most credit unions are overlooking.
The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.
Callers are identified and cleared or cornered before ever getting to a live human agent.
The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.
As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.
A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.
July 01, 2019
How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.
June 27, 2019
The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.
June 24, 2019
Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.
When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.
Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
How residual based financing helps credit unions keep up with a changing auto lending landscape.
Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
June 17, 2019
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.
The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.
The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
June 11, 2019
It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.
June 10, 2019
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.