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The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.
July 26, 2021
An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?
The veteran CEO guides DEI at a billion-dollar credit union.
How Riverways FCU is making a growing impact in its mid-Missouri market while listening to members and limiting risk.
July 19, 2021
Now-retired Hawkeye State CEO looks back on 35 years of change and a legacy of leadership.
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How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?
A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.
Home equity loans for remodeling can help fill the mortgage lending pipeline as the refinancing boom begins to fizzle.
Lenders that fail to meet the changing demands of their borrowers will be ill-equipped to compete for their business.
Afena FCU partners with a local foundation to take on payday lenders with long-term, low-rate loans with a savings component and financial counseling.
July 12, 2021
Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.
After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.
By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.
Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.
Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.
July 05, 2021
Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.
A three-headed leadership group manages MSUFCU’s digital team.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
July 01, 2021
The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.
June 28, 2021
Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.
Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.
June 21, 2021
Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.
Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.
STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.
June 14, 2021
The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.
Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.
Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.
Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.
June 07, 2021