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Data and insight from Callahan & Associates and industry suppliers.
July 24, 2020
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
July 20, 2020
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.
Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.
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The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
July 13, 2020
Four credit unions share insights from their text messaging initiatives.
Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
July 07, 2020
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
July 06, 2020
CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
Here’s info credit unions can share with members to protect both from P2P scammers.
The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.
June 30, 2020
First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.
Callahan’s associates offer their take on the best books for credit union leaders.
Have you showered today? Maybe you should.
Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.
How did Golden State credit unions perform in the first quarter?
It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.
The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.
The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.
The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.
Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.
Real comments from online review sites to inform strategies, policies, and practices.
The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?
First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.
A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.
Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.
A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.
Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.
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