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After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.
September 22, 2020
Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.
September 21, 2020
Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.
Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.
How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.
September 14, 2020
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The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.
Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.
September 08, 2020
An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.
September 07, 2020
This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.
August 31, 2020
Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.
Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.
Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.
August 24, 2020
Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.
The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.
This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.
August 20, 2020
Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.
August 17, 2020
Five credit unions shares insights from their Paycheck Protection Program efforts.
Nearly 30,000 attendees attend virtual webinars since the pandemic halted in-person sessions in March.
Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.
Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
August 10, 2020
A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.
One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.
August 03, 2020
Since 2012, the credit union’s CUSO has capitalized on loans gone sour to create quality affordable housing across the Tarheel State.
Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.
Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.
July 27, 2020
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.
How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.
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