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FEATURE A Force For Good In Banking

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Erik Payne

April 19, 2021


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FEATURE 20 Ways To Help People And Communities In Need

Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.

By Callahan & Associates

April 19, 2021


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FEATURE Have Credit Unions Lost Their Way?

Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.

By E.C. Harrison

April 12, 2021


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FEATURE What’s In A Name: Chief Financial Health Officer

Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.

By Marc Rapport

April 12, 2021


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FEATURE Credit Union Compensation Survey Exclusive Content

In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.

By Callahan & Associates

April 05, 2021


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FEATURE Swipe, Dip, Tap: Contactless Offers A New Way To Pay

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Erik Payne

April 05, 2021


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PARTNER PERSPECTIVE A Year Later: What’s Here To Stay And What’s Next In Payments

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By PSCU
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April 05, 2021


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PARTNER PERSPECTIVE 4 Ways To Modernize And Streamline Your Payments Ecosystem

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By Alogent
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April 05, 2021


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PARTNER PERSPECTIVE Engaging Your Cardmembers With A Slick And Secure Credit Card Mobile Application

Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.

By Elan Financial Services
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April 05, 2021


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PARTNER PERSPECTIVE Loyalty Programs Are Affecting Commerce As A Whole

The right loyalty program is a linchpin to keeping those new consumers who came aboard as digital shoppers during the pandemic.

By FIS
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April 05, 2021


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FEATURE Annual Credit Union Directory — Vol. 36 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

April 01, 2021


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FEATURE Anatomy Of GreenState Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 01, 2021


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FEATURE 6 Practices To Adopt In Appointment-Only Branches

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Erik Payne

March 29, 2021


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FEATURE Financial Wellness Takes A Creative Turn In Philadelphia

Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.

By Marc Rapport

March 29, 2021


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FEATURE What’s In A Name: Chief Relationship Officer

Marc Ernest oversees a holistic approach to building business relationships at Franklin Mint Federal Credit Union.

By Marc Rapport

March 29, 2021


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PARTNER PERSPECTIVE 9 Steps To Choose A “Best-Fit” Collections Tech Upgrade

The many facets of a tech upgrade can make the process overwhelming. Bridgeforce’s nine-step guide ensures a best-fit solution is chosen.

By Bridgeforce
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March 29, 2021


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FEATURE Financial Wellbeing Joins The Front Line At Patelco

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Erik Payne

March 23, 2021


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FEATURE Enrichment FCU Refocuses On Retail To Enhance Members’ Lives

The Tennessee cooperative says PPP lending helped borrowers and the credit union alike — but at the cost of strategic initiatives.

By Marc Rapport

March 22, 2021


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FEATURE Branch Problems Are The PIT's

One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.

By Erik Payne

March 22, 2021


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FEATURE What’s In A Name: Writer And Brand Voice Specialist

Elizabeth Marshall goes beyond copywriting to combine the written word with a tone that’s personal, professional, and SEO-friendly.

By Marc Rapport

March 15, 2021


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FEATURE Neighbors FCU Builds Business Relationships Through PPP Lending

The cooperative attracted new members and is now delivering competitive business services with a credit union touch.

By Marc Rapport

March 15, 2021


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FEATURE How To Charter A Credit Union

After four years of dreaming, planning, and acting, Growing Oaks FCU opened its doors for business in December 2020.

By Erik Payne

March 08, 2021


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FEATURE How To Balance Patronage Dividends And Loan Loss Reserves

Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.

By Marc Rapport

March 08, 2021


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PARTNER PERSPECTIVE Catalyzing The Digital Conversation

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Symitar
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March 08, 2021


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FEATURE How 3 Credit Unions Are Handling The COVID-19 Vaccine

The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?

By Erik Payne

March 01, 2021


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FEATURE 2020 Member Relief Survey Exclusive Content

In January 2021, Callahan & Associates surveyed credit union leaders around the country about their approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Read the full report.

By Callahan & Associates

March 01, 2021


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FEATURE What’s In A Name: Director Of Total Rewards

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

By Marc Rapport

March 01, 2021


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FEATURE 4 Fabulous Onboarding Practices

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

By Alix Patterson

March 01, 2021


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FEATURE Tips To Turn 2021 Into A Banner Year For Employee Engagement

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Erik Payne

March 01, 2021


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FEATURE Meet The Member Experience Finalists For The 2021 Innovation Series

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By Marc Rapport

February 22, 2021


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