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FEATURE Student Internships In The Age Of Virtual Staffing

After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.

By Marc Rapport

September 22, 2020


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FEATURE A Benefit For Credit Unions With A Conscience In Community Development

Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.

By Erik Payne

September 21, 2020


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FEATURE Industry Trends: COVID-19 (2Q20)

Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.​

By Aman Johal

September 21, 2020


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FEATURE How Credit Unions Help Credit Unions

Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.

By Marc Rapport

September 21, 2020


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FEATURE Pandemic Or Not, Here Comes The New HQ

How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.

By Marc Rapport

September 14, 2020


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FEATURE Enrichment FCU And A Post-Pandemic New Normal

The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.

By Marc Rapport

September 14, 2020


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Workplace Culture
FEATURE Is Your Credit Union Ready For A Remote-Only Workforce?

Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.

By Erik Payne

September 08, 2020


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FEATURE Tips To Prepare For PPP Forgiveness

An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.

By Sharon Simpson

September 07, 2020


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FEATURE Coastal Credit Union Takes On DEI From The Inside And Out

This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.

By Marc Rapport

August 31, 2020


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FEATURE 2 Questions About Helping Members Face Today’s Challenges

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By Marc Rapport

August 31, 2020


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FEATURE How To Build An Award-Winning Marketing Team

Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.

By Erik Payne

August 31, 2020


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FEATURE How To Recruit The Next Generation Of Credit Union Leaders

Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.

By Rebecca Wessler

August 24, 2020


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FEATURE Organizing Strength Into Compelling Power

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.

By Phylicia Atkins

August 24, 2020


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FEATURE How COVID-19 Forced A Shift In Technology Production At United FCU

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By Erik Payne

August 24, 2020


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FEATURE 25 Years Of Innovation And Collaboration

This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.

By Marc Rapport

August 20, 2020


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FEATURE CEOs Take On The Role Of Chief Equity Officer

Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.

By E.C. Harrison

August 17, 2020


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FEATURE What We Can Learn From Successful PPP Lenders On How To Serve Small Businesses

Five credit unions shares insights from their Paycheck Protection Program efforts.

By Sharon Simpson

August 17, 2020


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FEATURE VACU’s Members Follow Their Credit Union Online For Financial Education

Nearly 30,000 attendees attend virtual webinars since the pandemic halted in-person sessions in March.

By Marc Rapport

August 17, 2020


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PARTNER PERSPECTIVE Organizational Structure Key to Executing Digital Transformation Strategy

Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.

By Origence
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August 17, 2020


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FEATURE Langley Offers ‘Leigh’ Way To Boost Member Service

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Marc Rapport

August 10, 2020


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FEATURE How To Build A Diverse Board

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By Sharon Simpson

August 10, 2020


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FEATURE Rebuild, Repair, Recover: Affinity Plus Helps The Twin Cities Heal

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.​

By Erik Payne

August 10, 2020


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FEATURE There’s No Place Like Home With A 12.5-Year Loan

One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.

By Marc Rapport

August 03, 2020


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FEATURE SECU Makes Lemonade Out Of Lemons By Rehabbing, Renting, And Selling Foreclosures

Since 2012, the credit union’s CUSO has capitalized on loans gone sour to create quality affordable housing across the Tarheel State.

By Marc Rapport

August 03, 2020


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PARTNER PERSPECTIVE Buying A House Without A Spouse: Five Facts About Single Women Homebuyers

Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.

By Arch Mortgage Insurance Company
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August 03, 2020


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FEATURE Drive-Thrus And Digital Delivery: 2 Stories Of Adaption And Adoption

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.​

By Marc Rapport

July 27, 2020


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FEATURE 5 Ways To Transform DEI Talk Into Tangible Action

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By E.C. Harrison

July 27, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 4)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

July 27, 2020


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Workplace Culture
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FEATURE When Remote Work Becomes Routine

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Erik Payne

July 27, 2020


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PARTNER PERSPECTIVE Trends In Vehicle Sales And Auto Financing During The Coronavirus Pandemic

How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.

By Auto Financial Group
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July 27, 2020


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