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FEATURE 3 Ways To Navigate The Corona Crisis

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Rebecca Wessler

March 23, 2020


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FEATURE Support For Small Businesses During The COVID-19 Crisis

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

By Sharon Simpson

March 23, 2020


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FEATURE NC SECU Has Been Social Distancing Since Before It Was A Thing

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

By Marc Rapport

March 23, 2020


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PARTNER PERSPECTIVE CU Direct Combines Origination, Experience To Create Origence

The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.

By Origence
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March 23, 2020


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customer-service
FEATURE How Northwest Community Contains While Continuing

The Oregon credit union is sequestering staff while stressing member service continuity.

By Marc Rapport

March 23, 2020


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FEATURE A Small-Town Branch Strategy For Dispersed Members

East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.

By E.C. Harrison

March 16, 2020


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FEATURE Pandemic Response: How 4 Credit Unions Cope With Coronavirus

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

By Marc Rapport

March 16, 2020


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partnerships-5
FEATURE What’s In A Name: Vice President For Corporate Partnerships & Advocacy

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By Marc Rapport

March 16, 2020


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FEATURE Maria Martinez On Leadership

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.

By Erik Payne

March 16, 2020


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FEATURE Help Members Soar, Not Simply Survive

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.​

By Erik Payne

March 09, 2020


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credit union strategy
FEATURE A High-Level Shake Up Supports Credit Union Success

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne

March 09, 2020


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FEATURE 15 Leaders. 3 Questions. Insights For All.

Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.

By Rebecca Wessler

March 06, 2020


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FEATURE A Digital Banking Experience To Change Members’ Lives

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Erik Payne

March 05, 2020


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FEATURE What’s In A Name: Digital Services Architect

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Marc Rapport

March 03, 2020


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FEATURE Member Experience Drives Digital Dealings At Bay Federal

The California cooperative is four years into a digital evolution that relies heavily on member feedback.​

By Marc Rapport

March 02, 2020


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PARTNER PERSPECTIVE Digital Transformation: What’s Your Strategy?

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.​

By Elan Financial Services
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March 02, 2020


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PARTNER PERSPECTIVE 4 Ways To Achieve And Maintain Uninterrupted Payments

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By PSCU
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March 02, 2020


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PARTNER PERSPECTIVE 5 Tips For A Quick, Successful Digital Banking Rollout

Upgrades, replacements, and new installations don’t have to be difficult.

By Alogent
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March 02, 2020


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general-lending-3
FEATURE Loan Participations: Sharing Risk And Reward

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Marc Rapport

March 01, 2020


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FEATURE Financial Health Underpins A Broader Social Purpose At A Texas Credit Union

University FCU considers community needs and institutional strengths to identify high-impact areas of service.

By Sharon Simpson

February 27, 2020


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FEATURE Meet The Business Services & Lending Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.

By Marc Rapport

February 24, 2020


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FEATURE A Mission To Mold Strategy

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne

February 24, 2020


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FEATURE Investing In Kentucky’s Financial And Physical Wellness

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Marc Rapport

February 24, 2020


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FEATURE From Texas To Tampa: How A Microloan Program Aims To Serve Small-Business Owners Across America

A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.

By E.C. Harrison

February 24, 2020


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FEATURE Meet The Member Experience Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.

By Marc Rapport

February 20, 2020


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FEATURE Meet The Payments Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.

By Marc Rapport

February 18, 2020


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Workplace Culture
FEATURE Hire For Culture. Train For Technical Skill.

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Erik Payne

February 18, 2020


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FEATURE 3 Years In Swing: Lessons From Life In A Temporary Office

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Erik Payne

February 17, 2020


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Altra_DayOfService_Facebook_screenshot
FEATURE How To Launch A Day Of Service On A Budget

Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.

By Sharon Simpson

February 17, 2020


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FEATURE Rules, Regulations, And Relationships: How WSECU Spreads Compliance Management Across The Enterprise

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Marc Rapport

February 17, 2020


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