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FEATURE Build Competence. Inspire Confidence. Go Live.

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Erik Payne

December 02, 2019


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PARTNER PERSPECTIVE Delivering Modern Membership℠ To Create The Ultimate Member Experience

Give your members the opportunity to live a life well spent.

By Symitar
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December 02, 2019


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FEATURE 3 CEOs Dish On Managing The Managers Of Technology

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Marc Rapport

December 02, 2019


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FEATURE How To Write A Better RFP

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.​

By Marc Rapport

December 02, 2019


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PARTNER PERSPECTIVE Credit Unions Leverage DNA® To Transform Financial Services

Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.

By Fiserv
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December 02, 2019


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FEATURE A Staffing Strategy With Social Benefits

Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.

By Marc Rapport

November 25, 2019


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FEATURE 2 Ways To Build Partnerships With Business Members

New programs at Purdue Federal ensure relationships with business members transcend the transaction.​

By Erik Payne

November 21, 2019


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FEATURE How Martin Eakes Became The Most Hated Man In America (By Payday Lenders)

The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.

By E.C. Harrison

November 18, 2019


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FEATURE What Is The State Of Secondary Capital At U.S. Credit Unions?

Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.

By E.C. Harrison

November 18, 2019


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FEATURE How To Make A New HQ Make A Difference

A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.

By Erik Payne

November 18, 2019


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PARTNER PERSPECTIVE Should Payments M&A Activity Trigger A Review Of Your Credit Card Operating Model?

A look at whether your current credit card program is providing the digital capabilities members expect.​

By Elan Financial Services
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November 18, 2019


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FEATURE Lake Trust Pushes And Partners To Boost Local Business

The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.

By Marc Rapport

November 11, 2019


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FEATURE Leaders Credit Union Invested In Video. Learn What Happened Next.

The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.

By Erik Payne

November 11, 2019


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FEATURE 5-Star Service For Those Who Serve

How six credit unions deliver real benefits to military members, veterans, and their families.

By Sharon Simpson

November 11, 2019


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FEATURE A Credit Union Home For Habitat Homebuilding

A South Carolina credit union expands its relationship with Habitat for Humanity and plants a stake in community service.

By Marc Rapport

November 04, 2019


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FEATURE 8 Avenues To Avoid A Fair Lending Exam

Three credit union leaders talk about tactics to keep lending in line with federal regulations.

By E.C. Harrison

November 04, 2019


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FEATURE Lake Trust Builds Big Dreams With Microloans

The Michigan credit union relies on experience and commitment to help small- business owners achieve their dreams.

By Marc Rapport

November 04, 2019


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PARTNER PERSPECTIVE Technology Deployed With Change Management Can Boost Operational Excellence.

A successful change management strategy gives teams the tools to navigate workplace changes in a deliberate, thoughtful, and results-oriented manner.

By Blend
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November 04, 2019


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PARTNER PERSPECTIVE Outsourced Collections Halloween Horror Stories

Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.

By SWBC
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November 04, 2019


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PARTNER PERSPECTIVE Developing The Right Preowned Sales Strategy To Enhance Profits

Current vehicle sales trends signal shifts in consumer preferences.

By Auto Financial Group
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November 04, 2019


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FEATURE Level Up: How Career Pathing And In-Branch Training Create Better Retention

MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.​

By Erik Payne

October 30, 2019


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FEATURE Don’t Send Employees To Conferences. Bring The Conference To Employees.

Langley FCU’s one-day Summit engages staff members and provides career development opportunities.

By Erik Payne

October 30, 2019


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PARTNER PERSPECTIVE How To Loan More With Less Risk

Open Lending’s lenders protection tools calculate risk and then insures loans through third-party carriers.

By Open Lending
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October 28, 2019


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FEATURE Tried-And-True Tips To Serve A Niche Community

The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.

By Sharon Simpson

October 28, 2019


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FEATURE In Search Of The Self-Sufficient Member

How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.

By Marc Rapport

October 28, 2019


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PARTNER PERSPECTIVE Vertifi Software Continues Setting Imaging Standards

Ongoing innovation at EasCorp CUSO builds on its legacy as a pioneer in remote deposit capture and more.​

By Vertifi Software
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October 28, 2019


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FEATURE When Is Doing The Right Thing Good For Business, Too?

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Erik Payne

October 21, 2019


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FEATURE How To Turn Bank Customers Into Credit Union Members

Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.

By Marc Rapport

October 21, 2019


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FEATURE Inside Sound Credit Union’s Much-Debated Bank Acquisition

With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.

By E.C. Harrison

October 21, 2019


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FEATURE Helping St. Louis Help Itself

1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.

By Marc Rapport

October 21, 2019


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