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PARTNER PERSPECTIVE Look Beyond CECL Model Selection

Financial institutions have heard about the current expected credit loss accounting standard for years. It’s now time to act, and these steps will prepare your credit union for its first audit or examination.​

By CliftonLarsonAllen, LLP
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September 26, 2022


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FEATURE Impact Strategies From September 2022

A look inside strategies and programs that are helping credit unions of all sizes make a difference in the communities they serve.

By Aaron Passman

September 26, 2022


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FEATURE School Branches Earn High Grades For This Ohio Cooperative

Atomic Credit Union helps students build savings and careers as it increases visibility through its 58 school branches.

By Marc Rapport

September 26, 2022


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FEATURE Adding Fun To Financial Education

Abound Credit Union’s in-house curriculum meets state requirements while engaging and entertaining young students.

By Sharon Simpson

September 26, 2022


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FEATURE Service Puts Financial Wellness In Members’ Pockets

The New Hampshire credit union has unveiled an app-based approach to financial wellness aimed at reaching younger consumers.

By Toby Hayes

September 26, 2022


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PARTNER PERSPECTIVE Technology With People In Mind

Credit unions deserve a technology provider who sees them as humans first.

By Jack Henry™
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September 26, 2022


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PARTNER PERSPECTIVE Cooperative Technology Solutions CUSO formed to acquire CU-Interface and its mpowered system

Credit Unions join to purchase their core data processor.

By CU-Interface
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September 19, 2022


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FEATURE Best Practices For Contact Center Management

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

By Marc Rapport

September 19, 2022


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FEATURE Bob Falk On Leadership

The CEO of Purdue FCU talks about courageous decisions, learning from mistakes, and laying the groundwork for more success.

By Marc Rapport

September 19, 2022


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FEATURE An Inside Look At Organizational Change

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.

By Sharon Simpson

September 19, 2022


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PARTNER PERSPECTIVE How To Keep A Total-Loss Accident From Costing Your Credit Union A Member’s Business

CCC’s Total-Loss Care Lienholder Portal paves the way for members to get back on the road while you keep the loan.

By CCC Intelligent Solutions
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September 14, 2022


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FEATURE How Has The Pandemic Changed Call Center Management?

From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a prime position for many credit unions.

By Marc Rapport

September 12, 2022


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PARTNER PERSPECTIVE The Keys To Delivering An Excellent Member Experience

Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.

By Origence, a CU Direct Brand
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September 06, 2022


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FEATURE For Patelco, Growth Is The Icing On The Cupcake

A new shared location with a popular cupcake shop has reversed the credit union’s fortunes in San Ramon, CA, where one branch is now serving members better than two were previously.

By Toby Hayes

September 05, 2022


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FEATURE Impact Strategies From August 2022

A look back at recent stories of how credit unions are making a difference in the communities they serve.​

By Aaron Passman

August 29, 2022


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FEATURE Atomic Credit Union Raised Employee Pay And Received Glowing Reviews

The rural Ohio cooperative strives to be the best in the market through pay and benefits. Its growing network of new and renovated branches adds to an improved work, and banking, environment, too.

By Marc Rapport

August 29, 2022


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PARTNER PERSPECTIVE Fight Fraud With Connected Experiences

Credit unions must invest in data to intelligently protect and serve members.

By PSCU
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August 29, 2022


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FEATURE How To Turn Data-Diving Into Strategy Creation

A new team at Directions Credit Union focuses on objectives as much as dashboards.

By Marc Rapport

August 29, 2022


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PARTNER PERSPECTIVE Data Governance Is A Common Challenge. Can Your Analytics Partner Help?

The skills and expertise of a trusted provider can ensure your data governance and analytics sets you up for success.

By Lodestar Technologies Inc.
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August 29, 2022


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FEATURE COVID Branches Are Here To Stay

Retrofitted locations featuring full-service ITMs and biometric authentication helped First Alliance safely serve members during the pandemic and into today.

By James Major

August 29, 2022


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FEATURE Meritrust Takes Financial Literacy To The Locker Room

The credit union has partnered with three of Kansas’s largest universities to provide financial education for college athletes

By Toby Hayes

August 22, 2022


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PARTNER PERSPECTIVE The Changing Climate For Credit Unions

Seven steps to protect your credit union’s balance sheet and membership from increasing climate risks.​

By Ceres
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August 22, 2022


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FEATURE Summit Credit Union Focuses On Women

The Wisconsin-based institution sets itself apart by focusing on the needs of women, helping them gain financial independence, and, most recently, helping people take steps to close the gender pay gap.

By James Major

August 22, 2022


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FEATURE Anatomy Of Clearwater Credit Union Exclusive Content

Clearwater rises above the competition in its crowded Montana market with a strong commitment to environmental protection, financial inclusion, member centricity, and full transparency.


August 18, 2022


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FEATURE Low Emissions, Big Impact

An emphasis on reducing its carbon footprint is just one part of Clearwater Credit Union’s multifaceted community-impact strategy.

By E.C. Harrison

August 15, 2022


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FEATURE California Cooperatives Both Get A Win From Shared-Branch Arrangement

A pair of Sacramento-area credit unions have embarked on a relatively unique partnership, sharing a single facility to serve their respective memberships.

By Toby Hayes

August 15, 2022


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PARTNER PERSPECTIVE Hedging In An Unpredictable Market: Getting Started With Commercial Lending

Learn how hedging can help both your credit union and your business borrowers mitigate risk and maximize benefits in an unpredictable market. Plus, tips to get started.

By PCBB
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August 15, 2022


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FEATURE How Empower FCU Empowers Branch Employees

The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.

By Marc Rapport

August 15, 2022


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FEATURE 2022 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.


August 12, 2022


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PARTNER PERSPECTIVE The Case For The Federal Multiple Common Bond Charter (Over Community Charters And Most State Charters)

Credit unions are increasingly moving to a federal multiple common bond charter because it is the more flexible and provides the greatest growth potential.

By CUCollaborate
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August 09, 2022


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FEATURE When Banks Left The Community, Honor Credit Union Stepped In

After Huntington Bank closed several branches where the credit union has a presence, Honor purchased five of those locations so those communities wouldn’t be banking deserts.

By Sharon Simpson

August 08, 2022


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FEATURE Banking On Values In A Crowded Montana Market

Clearwater Credit Union is growing rapidly by embracing values-based banking and characteristics of life unique to Big Sky Country.

By E.C. Harrison

August 08, 2022


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FEATURE How Credit Unions Are Coping With Surging Mortgage Rates (Part 2)

With the market shifting and buyers becoming choosier about their lenders, credit unions across the country are shifting how they approach mortgage lending.

By Marc Rapport

August 08, 2022


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PARTNER PERSPECTIVE Introducing New Efficiencies In The Back-Office Mortgage Process

How Servion Mortgage's technology investments speed up mortgage lending while reducing risk.

By The Servion Group
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August 08, 2022


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FEATURE How Credit Unions Are Coping With Surging Mortgage Rates (Part 1)

Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.

By Marc Rapport

August 01, 2022


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FEATURE How Canopy Credit Union Uses Personal Loans To Improve Members' Financial Lives

A one-day-only promotion that mixes financial counseling with loan growth opportunities has been a roaring success since it was introduced two years ago.

By James Major

August 01, 2022


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PARTNER PERSPECTIVE Filling Your Mortgage Pipeline By Marketing To Millennials

The market Is changing rapidly, and young adults now have more spending power than any other demographic. Here's how to harness It to help grow your credit union and Increase home ownership among this market segment.

By TruHome Solutions, LLC
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August 01, 2022


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PARTNER PERSPECTIVE How Your Credit Union Can Select A Strong Payments Provider For Merchant Services

The right partnership not only delivers high levels of member satisfaction, but strengthens relationships with the credit union.

By Elan Financial Services
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August 01, 2022


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PARTNER PERSPECTIVE Remaining Competitive Through Digital Lending

Credit union lending is expected to continue to grow for at least the remainder of this year, but institutions need a digital-first solution if they hope to compete.

By PSCU
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August 01, 2022


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PARTNER PERSPECTIVE A Smarter, Faster Approach To Fighting FinCrime

It’s time for credit unions to look at the benefits of AI.

By NICE Actimize
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July 27, 2022


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FEATURE Are We In A Housing Bubble? 5 Credit Union Leaders Weigh In

Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.

By Marc Rapport

July 25, 2022


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FEATURE Impact Strategies From July 2022

A look back at stories from the last month showcasing how credit unions are making a difference in ways that go way beyond just banking.

By Aaron Passman

July 25, 2022


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FEATURE How The TowerCares Foundation Maximizes Its Impact

As the philanthropic organization surges past the $1 million mark, its CEO looks back on lessons learned and offers advice for those just getting started.

By Sharon Simpson

July 25, 2022


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PARTNER PERSPECTIVE Real-Time Payments Rails Call For Real-Time Fraud Prevention

Alacriti is working to secure the expanding channel in ways that also help secure the traditional ACH and wires payments solutions.

By Alacriti
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July 25, 2022


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PARTNER PERSPECTIVE People Are The Secret Sauce For Successful Analytics. Great Tools Help, Too.

How a trusted partner can empower your most important assets to make the most intelligent use of those big stores of data.

By Lodestar Technologies Inc.
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July 18, 2022


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FEATURE Lessons From A Fintech's First Year

Nearly 12 months after the launch of Dora, a credit union-backed fintech, one executive looks back at lessons learned and what comes next.

By Aaron Passman

July 11, 2022


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PARTNER PERSPECTIVE Balancing Legacy Systems And New Technologies

Cloud services have the potential to modernize operations for many credit unions, but a majority are still operating with outdated systems.

By CloudFirst
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July 11, 2022


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PARTNER PERSPECTIVE The Benefits Of Fintech Collaboration

More and more credit unions are partnering with financial technology firms to provide solutions that make it easier and faster to grow their business.

By PSCU
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July 11, 2022


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PARTNER PERSPECTIVE Banking By Appointment: Leveraging New Technologies To Better Serve Members

A growing number of credit unions are using appointment scheduling to manage staff more effectively and better meet consumers’ needs.

By Engageware
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July 11, 2022


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PARTNER PERSPECTIVE Summit Credit Union Transforms Mortgage Department with Automation

The Wisconsin-based credit union leverages robotic process automation to bring together disparate systems, optimize resources, and make processes easier for loan officers and borrowers.

By Help/Systems, LLC
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July 11, 2022


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FEATURE Artificial Intelligence Yields Real Results For This Cooperative's Short-Term Loan Product

First Financial of Maryland FCU built and is refining its own machine learning tools that vet more applications than the manual way while learning along the way.

By Marc Rapport

July 11, 2022


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FEATURE Navigating The Great Resignation: Tips From Turnover In The Senior Ranks

Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, keeping projects moving, and easing the transition.

By E.C. Harrison

July 04, 2022


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FEATURE Partnering To Elevate Community Health

A new initiative sees Kansas City’s CommunityAmerica Credit Union working alongside local community colleges and others to deliver financial peace of mind to consumers in depressed areas.

By Sharon Simpson

July 04, 2022


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FEATURE How Credit Unions Can Ease The Back-To-School Burden

From financial education to grants for the classroom and more, three credit unions share their tips for making the transition back to school a bit easier.

By James Major

July 04, 2022


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PARTNER PERSPECTIVE Helping credit union members navigate the vehicle-affordability crisis

Four reasons vehicle affordability is at an all-time low and how residual-based financing can offer a solution with lower monthly payments

By Auto Financial Group
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June 27, 2022


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FEATURE Impact Strategies From June 2022

Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.​

By Aaron Passman

June 27, 2022


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FEATURE A Bus, A Bar, and A Basketball Court? Welcome To Vibrant’s New HQ

The Illinois-based credit union retrofitted a former Sam’s Club store in order to house its growing workforce, adding with a variety of unique features intended to make going to the office feel a little less like going to work.

By Toby Hayes

June 27, 2022


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FEATURE Mentoring Program Connects C-Suite Women With Young Black Professionals

A six-week, 1-to-1 mentoring program connects white women in senior leadership positions with up-and-coming black women in the credit union industry to open discussion around the racial divide and gender bias.

By Sharon Simpson

June 20, 2022


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FEATURE How 3 Credit Unions Tackle Systemic Issues

Special loan programs at cooperatives across the country address equity, financial deserts, emergency aid, and climate change.

By Marc Rapport

June 20, 2022


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FEATURE Small Credit Unions Get A Big Charge Out Of EV Lending

Financing alternatives for electric vehicles make mission sense for two cooperatives in Denver and Seattle.​

By Marc Rapport

June 20, 2022


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FEATURE Increasing Mobility One Loan At A Time

New loan products from DCU and Service Credit Union could help provide a wider range of mobility options for disabled consumers.

By Aaron Passman

June 13, 2022


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FEATURE What’s In A Name: Director Of Social Impact

Ivy Glover is one year into making sure DEI is more than just a buzzword at the Buckeye State’s biggest credit union.

By Marc Rapport

June 13, 2022


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FEATURE A Call For Cooperatives To Close The Racial Homeownership Gap

GreenState Credit Union has committed $1 billion toward home loans for communities of color. CEO Jeff Disterhoft is rallying the entire industry to take similar steps.

By Sharon Simpson

June 06, 2022


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FEATURE Crowdsourcing For A Cause: How Blue FCU Plans To Ease The Down Payment Pinch

The Wyoming-based credit union is testing a program that rewards members for contributing to a fund to help other members more easily afford a down payment on a home.

By Sharon Simpson

June 06, 2022


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FEATURE 5 Ways Credit Unions Are Fighting The Affordable Housing Crisis

Credit unions across the country have rolled out programs to create better days in their communities.​

By Rebecca Rowold

June 06, 2022


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PARTNER PERSPECTIVE Customizable Software Makes Collections Easier For Credit Unions

Efficient, easy-to-use software eliminates administrative work while helping managers keep track of member accounts.

By MeridianLink, Inc.
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June 06, 2022


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FEATURE Inclusive Lending For First-Time Homebuyers Turns Dreams Into Reality

A program at Carolina Foothills FCU targets low-income borrowers with flexible underwriting practices, financial education, and partnerships with public, private, and nonprofit groups.

By E.C. Harrison

June 06, 2022


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FEATURE State Of The Industry (2021) Exclusive Content

Callahan’s newly released PDF contains in-depth information for credit unions from all 50 states, plus a fascinating snapshot of industry performance in the 2021 Annual Report section. This document is especially useful for credit unions interested in partnerships with cooperatives within their region.​

By Callahan & Associates

June 02, 2022


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FEATURE Fees With Benefits? TCT FCU Makes It Work.

The New York credit union has lowered punitive fees and added an array of benefits to spread the gain while easing the pain.

By Marc Rapport

May 30, 2022


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FEATURE What’s In A Name: Chief Culture Officer

Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.

By Marc Rapport

May 30, 2022


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FEATURE Member Segmentation Paves The Way To Personalization

PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.

By Sharon Simpson

May 23, 2022


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FEATURE How Data Analytics Helps Peoples Advantage Fulfill Its CDFI Mandate

New tools have allowed the Virginia-based credit union to maintain certification while getting staff buy-in on goals that grow the business and improve the lives of those it serves.

By Aaron Passman

May 23, 2022


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FEATURE Impact Strategies From May 2022

Rates alone won’t cut it. To remain relevant today, tomorrow, and for years to come, credit unions must make an impact in the lives of their members and communities. These stories featured in the past month of CreditUnions.com show how.


May 23, 2022


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FEATURE Supporting The Military Is More Than A Job At AmeriCU

The New York credit union addresses financial readiness for military members via basic budgeting guidance as well as more in-depth financial planning for soldiers heading down the wrong path.

By Sharon Simpson

May 23, 2022


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FEATURE USC Credit Union Teams Up For Community Impact

The California cooperative and two for-profit banks together launched an emergency relief fund to support vulnerable businesses struggling amid a post-COVID environment.

By Toby Hayes

May 23, 2022


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FEATURE Lease Buyouts Are Booming At Affinity FCU

High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.

By Marc Rapport

May 16, 2022


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FEATURE A Strategy To Serve Members And Build Non-Interest Income

Punitive fees are going away, and employee expenses are increasing. Finding member-friendly sources of non-interest income is more important than ever.

By Sharon Simpson

May 16, 2022


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FEATURE Exit Interview: Cheryl DeBoer, Advia Credit Union

After 18 years as CEO at the Kalamazoo, MI, cooperative, DeBoer is ready to pass the torch to a new generation of leaders.

By Sharon Simpson

May 16, 2022


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FEATURE How COVID-19 Pushed The SECU Foundation Out Of Its Comfort Zone

More targeted giving and other changes helped the foundation make a bigger difference in the lives of North Carolinians — especially those in rural and low-income communities.

By Aaron Passman

May 16, 2022


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FEATURE DC Credit Union's Decade Of Changing Young Lives

Since its launch in 2010, the credit union’s Summer Youth Employment Program has helped young members earn an income, save money, and build financial wellness.

By James Major

May 09, 2022


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PARTNER PERSPECTIVE Research Your Migration And Choose Your Vendor

Six things to consider when determining which vendor is the best choice to migrate IBM i and other servers to the cloud.

By CloudFirst
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May 09, 2022


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PARTNER PERSPECTIVE 6 Keys To Leveraging Business Intelligence In Marketing

A better borrower experience offers a clear competitive advantage.

By Origence, a CU Direct Brand
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May 09, 2022


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FEATURE Lake Trust Nurtures Local Entrepreneurs

A partnership between the Michigan-based credit union and a local economic development group is helping new businesses test concepts and gain business experience via a new incubator space.

By Toby Hayes

May 09, 2022


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FEATURE What A Difference A Dollar Makes

The SECU Foundation from North Carolina-based State Employees’ Credit Union has made a name for itself by homing in on key areas where it can have an impact across the state. The philanthropy’s biggest success, however, might be the buy-in it gets from members.

By Aaron Passman

May 09, 2022


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FEATURE How Bay Federal Sidesteps Cyber Threats

Online threats and responses evolve, but focusing on diligence and compliance helps the California cooperative stay ahead.

By Marc Rapport

May 09, 2022


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FEATURE 6 Roles That Make The Most Of Member Experience

Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.

By Rebecca Wessler

May 02, 2022


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PARTNER PERSPECTIVE A Mission-Forward Path To Pandemic Recovery

In the age of digital, a “people-helping-people philosophy” is needed more than ever.

By Symitar
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May 02, 2022


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FEATURE Just Add Coffee: How 2 Credit Unions Are Rethinking Branching

The CEOs of Canopy Credit Union and Med5 FCU offer insights into sharing branch space with unlikely partners.​

By James Major

May 02, 2022


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PARTNER PERSPECTIVE Leveraging Connected Experiences For An Enhanced Member Experience

Positive member experiences across all channels facilitate high-value service, promote product adoption, and support communications that can be broadly delivered in a consistently engaging and personalized manner.

By PSCU
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May 02, 2022


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PARTNER PERSPECTIVE MX Strategies For 2022 And Beyond

Integrate the cloud, data automation, AI, and self-service innovations to offer top-line member experience to credit unions and their members.

By Avtex
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May 02, 2022


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FEATURE Impact Strategies From April 2022

Rates alone won’t cut it. To remain relevant today, tomorrow, and for years to come, credit unions must make an impact in the lives of their members and communities. These stories featured in the past month of CreditUnions.com show how.

By Rebecca Wessler

April 25, 2022


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FEATURE Behind The Scenes Of Financial Inclusion At Travis Credit Union

Along with hosting its first Financial Inclusion Forums — intended to be an annual event — the California credit union is making efforts to provide products and services that meet the needs of underserved consumers who might be intimidated by traditional FIs.

By Sharon Simpson

April 25, 2022


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FEATURE What’s In A Name: Marketing Portfolio Manager

Kristine Rellihan works toward the ideal blend of efficiency, goal alignment, impact, internal service satisfaction, and process workflow at Dupaco Community Credit Union.

By Marc Rapport

April 25, 2022


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FEATURE 2 Ways To Approach Fee Relief For Members

United FCU offers support by reducing overdraft and NSF fees; Amplify flat-out eliminates them.

By Marc Rapport

April 25, 2022


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FEATURE Anatomy Of SECU Foundation Exclusive Content

Since its launch, small monthly contributions from members of North Carolina's State Employees' Credit Union have helped fuel more than $216 million in total giving from the SECU Foundation.


April 20, 2022


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FEATURE Strategies To Encourage Military Members To Manage Money And Build Wealth

This Military Saves Month, check out how efforts within credit union land have earned three cooperatives the Designation of Savings Excellence.

By Sharon Simpson

April 18, 2022


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FEATURE What’s In A Name: Head Of Financial Wellbeing And Brand Communications

Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.

By Marc Rapport

April 18, 2022


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FEATURE 5 Ways To Go Green

Celebrate Earth Day with some recycled best practices featured previously on CreditUnions.com.

By Rebecca Wessler

April 18, 2022


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FEATURE Inside Connex’s DEI Journey

The Connecticut credit union has an in-depth plan for how it plans to help narrow the racial wealth gap and expand access to underbanked consumers.

By Marc Rapport

April 11, 2022


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FEATURE The ABCs Of Engagement And Philanthropy

South Carolina Federal Credit Union encourages staff members to get more heavily involved in its nonprofit work, but that involvement requires a bit of a balancing act.

By Sharon Simpson

April 11, 2022


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FEATURE 4 Ways Credit Unions Make Tax Time Less Taxing

Through the Volunteer Income Tax Assistance program, cooperatives help prep and file tax returns for underserved community members.

By Marc Rapport

April 11, 2022


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FEATURE Exit Interview: Lisa Schlehuber, Elements Financial

The CEO came to the industry late in her career but was a transformational leader at the Indianapolis-based credit union.

By Toby Hayes

April 11, 2022


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PARTNER PERSPECTIVE Auto Lending Trends: Chip Shortage Costs The Industry $210 Billion In 2021

Vehicle production continues to suffer in 2022 and experts predict effects to ripple into 2023 and beyond.​

By SWBC
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April 04, 2022


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PARTNER PERSPECTIVE Remaining Competitive In A Banking Market Filled With Disruption

Sustainable success requires continuous reinvention, adaptation, and a willingness to innovate.

By Alogent
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April 04, 2022


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PARTNER PERSPECTIVE The Power Of Going Green: Credit Unions And Sustainable Plastics

Issuing sustainable cards is a simple way to reduce carbon footprints and support green initiatives.​

By PSCU
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April 04, 2022


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PARTNER PERSPECTIVE 3 Factors To Consider When Building A Credit Card Product Strategy

Credit unions should focus on product, experience, and innovation while leveraging their established brands and market presence.

By Elan Financial Services
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April 04, 2022


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FEATURE 5 Tips For Navigating NCAA Player Sponsorships

Name, image, and likeness (NIL) contracts are still new, but three intrepid credit unions share best practices and lessons learned about building relationships with college players.

By E.C. Harrison

March 28, 2022


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FEATURE Industry Performance: Loans (4Q21)

Lenders reported a record year for originations in 2021 despite rising asset prices and rates increases, both of which were substantively driven by inflationary pressures.


March 28, 2022


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FEATURE Industry Performance: Investments (4Q21)

Cooperatives are using cash to meet rebounding loan demand and invest in higher-yielding securities and investments.


March 28, 2022


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FEATURE Industry Performance: Mortgages (4Q21)

Larger average mortgage balances have offset the reduced pipeline, and credit unions are holding these loans on their balance sheets at greater rates.


March 28, 2022


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FEATURE Industry Performance: Human Capital (4Q21)

Attracting top talent now involves competing with the whole country, not just the shop down the street, and cooperatives are doing what they can to attract and retain employees.


March 28, 2022


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FEATURE Industry Performance: Earnings (4Q21)

Low loan rates are attractive to members, and credit unions have managed to offset interest spread compression through controlling or deferring expenses


March 28, 2022


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FEATURE Industry Performance: Shares (4Q21)

Consumers spent at pre-pandemic levels through the second half of the year.


March 28, 2022


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FEATURE Industry Performance: Auto (4Q21)

Vehicles are selling, but credit unions must consider the risks of financing less reliable used cars at all-time-high prices.


March 28, 2022


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FEATURE Industry Performance: Member Relationships (4Q21)

Inflation and international trade sanctions cast shadows over member spending behavior in the near future.​


March 28, 2022


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FEATURE It’s Time To Join The Robot Revolution

AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.

By Rebecca Wessler

March 21, 2022


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US_Unemployment_rate
FEATURE Industry Performance: Macro (4Q21)

The global economy was rebounding at the end of 2021. So, too, were U.S. credit unions. But tensions in Europe and increasingly high inflation projections suggest significant headwinds for 2022.


March 21, 2022


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PARTNER PERSPECTIVE The Importance Of Collateral Review In Commercial Lending

Member business lending requires an extra layer of due diligence: appraising the appraisal to help reduce risk.

By Servion Commercial Loan Resources
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March 21, 2022


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PARTNER PERSPECTIVE The Importance Of Collateral Review In Commercial Lending

Member business lending requires an extra layer of due diligence: appraising the appraisal to help reduce risk.

By Servion Commercial Loan Resources
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March 21, 2022


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FEATURE How Abilene Teachers Rallied The Community With A Social Media Campaign

By turning March 25 into "325 Day," the credit union helped launch a civic celebration that has become an annual event.

By Sharon Simpson

March 21, 2022


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FEATURE Kent Oram On Leadership

The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for the future.

By E.C. Harrison

March 14, 2022


1
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GettyImages-1315448014
FEATURE DEI Best Practices For Credit Unions

Three executives share success stories learned from their cooperatives’ DEI journeys.

By Sharon Simpson

March 14, 2022


0
PARTNER PERSPECTIVE Lending By Appointment: 3 Ways To Use Credit Union Appointment Scheduling To Drive More Loans

Omnichannel scheduling provides the perfect bridge from intent to action.

By Engageware
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March 14, 2022


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GettyImages-1308377596
FEATURE Women CEOs On Leadership

In honor of International Women’s Day, CreditUnions.com offers insight into what makes an effective leader from women executives across the industry.

By Aaron Passman

March 08, 2022


0
PARTNER PERSPECTIVE Migrating Your Credit Union’s IBM i System To The Cloud

A qualified, experienced cloud hosting provider makes all the difference in managing systems, ensuring efficient operations, and securing data should an intrusion or natural disaster take place.

By CloudFirst
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March 07, 2022


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GettyImages-1137820880
FEATURE 6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 2)

Making the most of business intelligence involves building bridges between departments byte by byte.​

By Marc Rapport

March 07, 2022


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GettyImages-1253379369
FEATURE 6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 1)

Making the most of business intelligence involves building bridges between departments byte by byte.​

By Marc Rapport

March 07, 2022


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PARTNER PERSPECTIVE Turn Your Transactional Data Into Improved Products And Loyal Members

Leveraging data from across the credit union delivers optimized products and services, as well as enhanced member experiences that foster stronger, more trusted relationships.

By Alogent
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March 07, 2022


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FEATURE 3 Roles That Take Business Intelligence To The Next Level

There’s a new wave of titles that hints at a sea change in how credit unions use data.

By Rebecca Rowold

March 07, 2022


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PARTNER PERSPECTIVE Impacts Of Data Science And Analytics On The Credit Union Industry

Every member interaction offers insight into preferences and habits. Using these data points, credit unions can not only better serve their members but also increase revenue, build loyalty, and grow their organization.

By PSCU
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March 07, 2022


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GettyImages-1296015976
FEATURE Organizational Structures And Today’s Credit Union: A View From The Top

Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?

By E.C. Harrison

February 28, 2022


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PARTNER PERSPECTIVE It Takes More Than Convenience To Woo Credit Card Users

Credit card users today base their choice of credit card on more than four factors. Convenience is important, but so are rewards, data security, credit-building tools, and more.

By Elan Financial Services
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February 28, 2022


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FEATURE Kellogg Community Balances Loan Growth With Member Impact

The Michigan-based credit union expects to reach $1 billion in assets within three years yet remains focused on delivering value.

By Aaron Passman

February 28, 2022


0
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FEATURE Affinity Plus Learns Lessons Of Its Own By Investing In Staff MBAs

The Minnesota cooperative leaned on insight from industry peers to create a path for building employees' skills and knowledge.

By Marc Rapport

February 28, 2022


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PARTNER PERSPECTIVE New Year = New Opportunities In Student Lending

Check out these keys to revving up your education finance solutions in a post-pandemic world.

By CU Student Choice
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February 21, 2022


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GettyImages-1317584985_(1)
FEATURE 3 Ways To Build Connections Through Social Media

Tips and tricks from three cooperatives that present personality and add a human touch to social posts.​

By Sharon Simpson

February 21, 2022


0
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GettyImages-1311684298
FEATURE Inside CAP COM's Focus On Infrastructure

The New York credit union is directing its grant money toward infrastructure needs from potties to podcasts.​

By Marc Rapport

February 21, 2022


0
FEATURE Anatomy Of VSECU Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.


February 15, 2022


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GettyImages-1326153721
FEATURE Meet The Member Experience Finalists For The 2022 Innovation Series

This year’s member experience solutions provide inventive ways for credit unions to serve members.


February 14, 2022


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FEATURE Langley Members Help Other Homebuyers

A new program for first-time mortgage applicants intends to substantially reduce burdens around closing costs.

By Sharon Simpson

February 14, 2022


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FEATURE Meet The Lending Finalists For The 2022 Innovation Series

This year’s lending solutions provide inventive ways for credit unions to serve members.


February 08, 2022


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FEATURE How Being ‘Unapologetically Different’ Helped Buckeye State’s Turnaround

A focus on reining in costs and changing organizational culture have transformed the Ohio-based institution.​

By Aaron Passman

February 07, 2022


0
PARTNER PERSPECTIVE The Importance Of Environmental Site Assessments In Commercial Lending

Knowledge is power, or at least innocence, when it comes to appraising collateral in commercial loan underwriting.

By The Servion Group
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February 07, 2022


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PARTNER PERSPECTIVE Credit Union Outlook 2022: Collections And Delinquencies

In today’s environment, credit unions will need to focus on modernizing their collection operations.

By SWBC
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February 07, 2022


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PARTNER PERSPECTIVE Is Loan Growth Keeping Pace With Deposit Growth At Your Credit Union?

How residual based financing can help credit unions increase their auto loan volume.

By Auto Financial Group
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February 07, 2022


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FEATURE Meet The Digital Finalists For The 2022 Innovation Series

This year’s digital solutions provide inventive ways for credit unions to serve members.


January 31, 2022


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FEATURE How To Reduce Financial Stress And Boost Productivity

A Massachusetts cooperative shows what financial coaching looks like when it’s done the Workers way.​

By Sharon Simpson

January 24, 2022


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FEATURE 2022 Vendor Showcase — Part 2

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates

January 24, 2022


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FEATURE UNIFY Goes First With Crypto Support

The California-based credit union now offers bitcoin trading within its digital banking platform.

By Marc Rapport

January 24, 2022


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FEATURE 2022 Vendor Showcase — Part 1

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates

January 18, 2022


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FEATURE Bruce Adams On Leadership

As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.

By Marc Rapport

January 17, 2022


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FEATURE 10 Ways VSECU Embraces Community Impact

From lending off the grid to feeding appetites and wallets — and much more in between — VSECU supports quality of life for members, business, and communities across the state of Vermont.

By E.C. Harrison

January 10, 2022


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FEATURE VSECU At-A-Glance

Five graphs that dive into the financial performance of the Green Mountain State cooperative.

By E.C. Harrison

January 10, 2022


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FEATURE Then And Now: The COVID Crisis For VSECU

Inside the cooperative's pandemic response effort and remote working strategy.

By E.C. Harrison

January 10, 2022


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GettyImages-1266483285
FEATURE VSECU Eyes A Green Future In Vermont

Energy lending, community impact programs, medical cannabis banking, and more have helped VSECU cross $1 billion in assets just in time for its 75th anniversary.

By E.C. Harrison

January 10, 2022


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FEATURE The Budding Cannabis Market In The Green Mountain State

After stepping up to serve medical marijuana dispensaries, VSECU is positioned to lead the state in banking services for an explosion in recreational sales.

By E.C. Harrison

January 10, 2022


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FEATURE The Brave New World Of Green Lending

Energy efficiency loans, zero-carbon goals, underwriting, and strategic partnerships drive lending growth at VSECU.

By E.C. Harrison

January 10, 2022


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FEATURE Making A Community Impact In Vermont And Beyond

Member-directed giving, values-based programs, and the cooperative spirit all guide VSECU’s efforts to leave a positive impact on its community.

By E.C. Harrison

January 10, 2022


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FEATURE What’s In A Name: Vice President Of Strategic Initiatives And Impact

At Together Credit Union, ensuring pillars aren’t silos is at the heart of creating a change culture based on data and collaboration.

By Marc Rapport

January 03, 2022


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FEATURE Something To Salute: A Mortgage Program For Military Members

How VyStar Credit Union turned member input into tangible features for its Military Heroes Mortgage.

By Marc Rapport

January 03, 2022


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PARTNER PERSPECTIVE Staffing Assessments: Why Credit Unions Should Prepare For 2022 Staffing Needs Now

A comprehensive look at staffing can strengthen compliance and the use case for targeted people resources.​

By Abrigo
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December 13, 2021


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PARTNER PERSPECTIVE Building An Analytics Dream Home In Three Phases

A blueprint, foundation, and optimizing spaces helps people put purpose into analytics in today’s credit union.

By AdvantEdge Digital

December 13, 2021


0
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GettyImages-1276731695_(1)
FEATURE Tips To Make 2022 The Best Year Yet (Part 2)

Credit union leaders share how they plan to make the coming year a success — both by numbers and beyond.

By Marc Rapport

December 13, 2021


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FEATURE Tips To Make 2022 The Best Year Yet (Part 1)

Credit union leaders share how they plan to make the coming year a success — both by numbers and beyond.

By Marc Rapport

December 13, 2021


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GettyImages-1006829296
FEATURE What’s In A Name: Senior Director Of Member Success And Loyalty

Jeremy Cline helps Truliant FCU leverage data and teamwork to improve the member experience.

By Marc Rapport

December 13, 2021


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FEATURE What’s In A Name: Director Of Core Services

Diann Hollen-Stansbury keeps processes and technology flowing at BluCurrent Credit Union.

By Marc Rapport

December 06, 2021


0
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FEATURE Core Processing App Stores Thrive On Collaboration

A decade of cooperative support enables core processors to help credit union clients save time, money, and energy and better serve members.

By Marc Rapport

December 06, 2021


0
PARTNER PERSPECTIVE 3 Reasons Why Now Is Not The Time To Play It ‘Safe’

A legacy core is not the safe choice like IBM once was in the mainframe days. Here’s why.

By Prodigy
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December 06, 2021


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FEATURE 2022 Supplier Market Share Guide: Credit Union Core Processors

Data and insight from Callahan & Associates and industry suppliers.


December 03, 2021


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FEATURE Robots To The Rescue

Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.​

By Marc Rapport

November 29, 2021


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GettyImages-1300923663
FEATURE Desert Financial Leads With Heart To Conquer New Markets

The Arizona cooperative commits time and money to fundraising, grants, and activities that revolve around the idea of giving back.

By Marc Rapport

November 29, 2021


0
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FEATURE Seattle Credit Unions Invest Together In Affordable Housing

Five cooperatives provide the final piece of public-private funding needed to launch a 277-unit project in suburban King County.

By Marc Rapport

November 22, 2021


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FEATURE These 4 Pillars Are Transforming Culture At 1 Colorado Credit Union

Canvas Credit Union wants to be known for its people, and a different way of approaching HR is helping it achieve that goal.

By Marc Rapport

November 22, 2021


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FEATURE Exit Interview: Karen Church, ELGA Credit Union

From high school to retirement, Flint credit union CEO Karen Church shares her passion for the movement and what lies ahead for her.

By Marc Rapport

November 22, 2021


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FEATURE How To Develop The Next Generation Of Leaders

A Tennessee credit union is boosting performance with a program geared to support up-and-coming leaders.​

By Sharon Simpson

November 15, 2021


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FEATURE What’s In A Name: Creative Writer

A revived role takes on traditional duties and new opportunities at United Federal Credit Union.

By Marc Rapport

November 15, 2021


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FEATURE What Matters To Members? Ask Them!

To connect with the community, 3Rivers FCU launched the “What Matters” brand campaign and used survey data to talk about financial services from the member's perspective.

By E.C. Harrison

November 15, 2021


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PARTNER PERSPECTIVE The Build Vs. Buy Decision For CECL Implementation

How credit unions can avoid "analysis paralysis" as January 2023 deadline draws near.

By Abrigo
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November 09, 2021


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FEATURE Home-Selling Seminars Benefit Members And Boost Business

A new offering at Interra Credit Union helps the cooperative stand out from competitors while educating members about the ins and outs of buying and selling a house.

By Sharon Simpson

November 08, 2021


0
PARTNER PERSPECTIVE Exploring The Top Cybersecurity Concerns Among Consumers

CSI’s 2021 Consumer Cybersecurity Poll Executive Report delivers insight into consumers’ cybersecurity concerns, exploring how credit unions should empower members with cybersecurity education.

By Computer Services, Inc.
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November 08, 2021


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PARTNER PERSPECTIVE What To Consider When The Mortgage Market Shifts

What goes up must come down. It’s time for credit union and mortgage professionals to consider their next steps — before it’s too late.

By TruHome Solutions, LLC
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November 08, 2021


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FEATURE ELGA Fuels Growth For Areas In Need

The Michigan cooperative is going against the grain of other FIs by serving moderate to low-income members, opening new branches, and tapping CDFI funds to lend to people in need.

By E.C. Harrison

November 01, 2021


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FEATURE Artificial Intelligence Provides Real Service At Royal Credit Union

An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin cooperative.

By Marc Rapport

November 01, 2021


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GettyImages-1262600344
FEATURE A Cooperative Spin On Local Marketing

A California credit union partners with local businesses and earns positive guilt by association.

By Marc Rapport

November 01, 2021


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FEATURE Serving The Underserved Since 2011

A small Delaware credit union offers insights from its first decade of service.

By Sharon Simpson

November 01, 2021


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FEATURE What’s In A Name: Vice President Of IT And eServices

To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.

By Marc Rapport

October 25, 2021


0
PARTNER PERSPECTIVE The Great Resignation: How Credit Unions Can Keep Their Staff Engaged

Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.

By Coconut Software
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October 25, 2021


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FEATURE High-Tech Meets High-Touch: How Avatars Help 5 Credit Unions Advance Member Service

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality. ​

By Marc Rapport

October 25, 2021


0
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FEATURE Fellows Step Into Local Leadership Roles

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By Erik Payne

October 25, 2021


0
PARTNER PERSPECTIVE Keeping Up With Members’ Consumer Lending Expectations Post-Pandemic

Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.

By Abrigo
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October 25, 2021


0
PARTNER PERSPECTIVE Rhetoric Versus Reality: What's Happening In DC And What It Means For Student Lending

Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.

By CU Student Choice
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October 18, 2021


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FEATURE How To Use Culture And Perks To Achieve Hiring Happiness

Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.

By Marc Rapport

October 18, 2021


0
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FEATURE Exit Interview: Doug Fecher, Wright-Patt Credit Union

Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.

By Marc Rapport

October 18, 2021


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FEATURE What’s In A Name: Chief Branding Officer

Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.​

By Marc Rapport

October 11, 2021


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GettyImages-1274394138_(2)
FEATURE Can Dora Help Credit Unions Find A Foothold For The Future?

USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.

By Erik Payne

October 11, 2021


0
PARTNER PERSPECTIVE Evaluating a Credit Card Program’s Profitability: Fee vs. Interest Income

Getting the formula right is essential for a credit union’s credit card program’s profitability, and third-party expertise can help ensure that happens.

By Elan Financial Services
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October 11, 2021


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FEATURE BIN There, Done That: Air Force FCU Topples An Attack

A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.

By Erik Payne

October 11, 2021


0
PARTNER PERSPECTIVE Are Credit Unions Really Making The Most Of Technology?

Don’t let outdated processes put how things have always been done ahead of what good technology can do much better.

By Baker Hill Corporation
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October 11, 2021


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PARTNER PERSPECTIVE CECL Is Coming: Are You Prepared?

Here are some key points to consider about being qualitatively and quantitatively prepared for the new Current Expected Credit Loss (CECL) standards.

By CliftonLarsonAllen, LLP
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October 04, 2021


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FEATURE How Do You Measure A Year In Training?

Utah First requires front-line staff members to complete 104 hours of training every year. Third-party courses and the internally developed Mission University provide avenues for development.

By Erik Payne

October 04, 2021


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FEATURE How Do Credit Unions Cope With Staffing Difficulties?

Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.

By Marc Rapport

September 27, 2021


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GettyImages-1094458358
FEATURE Interest Buy Downs Take Flight At Wings Financial

The Twin Cities cooperative is giving card users the option to reduce auto loan interest rates as a points redemption.

By Marc Rapport

September 27, 2021


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PARTNER PERSPECTIVE The Direct Benefits Of The Right Indirect Lending Partner

Process improvements from beginning to end and stronger partnerships await credit unions that use the right technology and service provider.

By CRIF Select Corporation
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September 21, 2021


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GettyImages-157163784
FEATURE A Fund To Fight The Flames

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.

By Erik Payne

September 20, 2021


0
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FEATURE How Direct Lending Drives The Auto Portfolio At 2 Small Credit Unions

When it comes to building the auto portfolio, BHCU and Seasons FCU take different directions but arrive at the same destination.

By Marc Rapport

September 20, 2021


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PARTNER PERSPECTIVE How Credit Unions Can Leverage LOS And Analytics To Compete And Win

AdvantEdge Digital gains traction in crowded marketplace by helping ensure member-owned cooperatives can do the same.

By CUNA Mutual Group
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September 20, 2021


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GettyImages-1252483306
FEATURE How Listerhill’s Digital Team Keeps Its Eyes On The Process

A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.

By Erik Payne

September 20, 2021


0
PARTNER PERSPECTIVE Combining Collaborative Principles With Integrated Digital Solutions: The CUSO Advantage

How Connect's Emerge Digital Banking Platform puts a wrap on a diverse lineup of software to enable credit unions to compete and win.

By Connect Financial Software Solutions
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September 16, 2021


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PARTNER PERSPECTIVE 5 Steps For Embracing The Digital Shift

Here’s how to engage and retain the banking business of Millennials and Gen Zers with purpose and technology.​

By VisiFI, Inc.
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September 15, 2021


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PARTNER PERSPECTIVE Should Your Virtual Assistant Just Cut Costs Or Should It Do More?

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Abe.ai (an Envestnet solution)
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September 14, 2021


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FEATURE Alabama Credit Union Scores With ‘My Credit Score’

The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.

By Marc Rapport

September 13, 2021


0
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GettyImages-1277068331
FEATURE What Does ‘Digital-First’ Mean For Clearview FCU?

The Pennsylvania credit union is expanding its technology offerings to create internal efficiencies and improve convenience, but it’s still not cutting the branch.

By Erik Payne

September 13, 2021


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PARTNER PERSPECTIVE Is Your Digital Banking Solution Doing Its Job?

Four tips to make your digital banking platform work for you.

By Alogent
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September 13, 2021


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FEATURE 6 Credit Unions On How They’ve Responded To The Delta Variant

As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back office going.

By Marc Rapport

September 06, 2021


0
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FEATURE Help Members Reskill To Pay The Bills

A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.

By Erik Payne

September 06, 2021


0
FEATURE Anatomy Of Utah First FCU Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

September 01, 2021


0
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FEATURE What’s In A Name: Champion Development Manager

Sara Dunlap empowers employees at Leaders Credit Union to help stakeholders meet their potential.

By Marc Rapport

August 30, 2021


0
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FEATURE 2 Sides Of The Coin: How Greenwood Credit Union Serves Core Members And Everyone Else

The Rhode Island cooperative splits its focus between members who live within five miles of its lone branch and those with a loan-only relationship.

By Erik Payne

August 30, 2021


0
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Unorganized_roundtable_1
FEATURE Insider Tips For Effective Employee Resource Groups

Leaders from three credit unions share insights gleaned from launching and supporting employee resource groups.

By Sharon Simpson

August 30, 2021


0
PARTNER PERSPECTIVE To Link Or Not To Link: Addressing Expectations For Mobile Apps

Multiple apps can help build a singular experience for digitally demanding credit union members.

By PSCU
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August 30, 2021


0
PARTNER PERSPECTIVE Three Trends That Are Shaping The Credit Card Industry

Why enhancing digital capabilities, awards, and risk management are all critical to credit card program success.

By Elan Financial Services
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August 30, 2021


0
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FEATURE The Case For A Vaccine Mandate In The Workplace

Credit Union Of Texas is requiring employees to be vaccinated before returning to work, a decision it says reinforces its core values and serves the best interest of its communities.

By Erik Payne

August 23, 2021


7
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FEATURE How BECU Supports Black Communities In Seattle And Beyond

Two years after launching a DEI-focused internal initiative, the Washington state cooperative created a fund to donate $5 million over five years to Black-led nonprofits.

By Erik Payne

August 23, 2021


0
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FEATURE What’s In A Name: COVID Recovery Program Manager

As a business owner herself, Ivory Lloyd knows how important it is to connect local businesspeople with resources to weather this storm or create new streams of income.

By Marc Rapport

August 23, 2021


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PARTNER PERSPECTIVE What I’ve Learned So Far About Collaborating For Analytics Maturity

Picking the right partner is worth every second of what can be an exhaustive search.

By CUNA Mutual Group
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August 23, 2021


0
PARTNER PERSPECTIVE Top-Shelf Tools For Credit Unions That Make Less Than 100 Loans A Month

Scaling up is the easy part. MeridianLink’s Entry platform leads the way in scaling down the volume needed to deploy best-of-breed account opening and lending.

By MeridianLink, Inc.
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August 23, 2021


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PARTNER PERSPECTIVE The Promise And Possibilities From Fintech Meetup 2022

Speed dating on steroids for the fintech industry. Why credit unions should participate.

By Fintech Meetup

August 23, 2021


0
FEATURE Arlington Community Sets The PACE For Sustainability

The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.

By Erik Payne

August 17, 2021


0
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FEATURE The Power Of Data: How CAP COM Makes That BABI Work

Dedicated teams help the New York cooperative manage enterprise risk across multiple departments.

By Marc Rapport

August 16, 2021


0
PARTNER PERSPECTIVE ACH State Of The Union: Meeting Pandemic Challenges And Planning For Growth

Smarter Faster Payments Remote Connect session will highlight how the dots have connected in Same Day ACH and what’s coming next.

By Nacha
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August 16, 2021


0
PARTNER PERSPECTIVE The Right Tech For A Connected Marketplace

With an everchanging lending environment and escalating competition from new fintech lenders, choosing the right lending technology is vital.

By Origence, a CU Direct Brand
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August 16, 2021


0
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FEATURE A Balanced Scorecard A Decade In The Making

One of Pennsylvania’s largest credit unions ties organizational performance to financial incentive while keeping members’ needs top of mind.

By Erik Payne

August 09, 2021


0
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FEATURE Tucson FCU’s New Take On CUSOs Includes A Chief Officer

Retiring CLO stays on to lead the cooperative’s new emphasis on credit union service organizations, including its own.

By Marc Rapport

August 09, 2021


0
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FEATURE 1 New Department. 3 New Products. 50% Loan Growth.

East Idaho Credit Union turned lemons into lemonade in the past 18 months to post some of the highest growth rates in one of the country’s fastest growing states.

By Erik Payne

August 09, 2021


1
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FEATURE Exit Interview: Mike Lord, State Employees’ Credit Union

“A positive difference” at the end of the day and a career of 46 years.

By Marc Rapport

August 09, 2021


1
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FEATURE A 3-Pronged Approach Provides High-Impact Lending

Community development loan officers at Wright-Patt build on the cooperative’s position as Dayton’s leading mortgage lender.

By Marc Rapport

August 02, 2021


0
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FEATURE What’s In A Name: Sales Manager And Accountability Trainer

Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.

By Marc Rapport

August 02, 2021


0
PARTNER PERSPECTIVE How To Crack The Small Business Lending Code

Using a lending analytics platform that combines machine learning, real-time cash flow, and credit intelligence.​

By JUDI.AI
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August 02, 2021


0
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FEATURE Where Do PPP Loans Fit In The Credit Union Balance Sheet?

The SBA’s Paycheck Protection Program has helped businesses operate during COVID-19. But where do these loans live on the balance sheet? And what will forgiveness look like?

By Erik Payne

August 02, 2021


0
PARTNER PERSPECTIVE Navigating Nacha’s Account Validation Rule

Explore the options and ramifications around the new WEB debit entries rule for ACH originators.

By SWBC
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August 02, 2021


0
FEATURE 2021 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

August 01, 2021


0
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FEATURE Sustainability Spurs Industrywide Action At UNFCU

The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.

By Erik Payne

July 26, 2021


0
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FEATURE Richard Romero On Leadership

The veteran CEO guides DEI at a billion-dollar credit union.

By Marc Rapport

July 26, 2021


2
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FEATURE A Search For The New Normal Work Experience

An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?

By Erik Payne

July 26, 2021


0
PARTNER PERSPECTIVE The ReFi Boom Is Coming To An End, What's Next For Credit Unions?

Home equity loans for remodeling can help fill the mortgage lending pipeline as the refinancing boom begins to fizzle.

By RenoFI
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July 19, 2021


0
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FEATURE 6 Credit Union Newcomers Share What They Brought And What They’ve Learned

How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?

By Marc Rapport

July 19, 2021


0
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FEATURE Exit Interview: Jenny Lorenz, Linn Area Credit Union

Now-retired Hawkeye State CEO looks back on 35 years of change and a legacy of leadership.

By Marc Rapport

July 19, 2021


0
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FEATURE A Big Product List From A Small Credit Union

How Riverways FCU is making a growing impact in its mid-Missouri market while listening to members and limiting risk.

By Marc Rapport

July 19, 2021


0
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FEATURE Nothing Beats The Real Thing

A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.

By Erik Payne

July 19, 2021


0
PARTNER PERSPECTIVE Steps For Post-COVID Mortgage Lending Success

Lenders that fail to meet the changing demands of their borrowers will be ill-equipped to compete for their business.

By Origence, a CU Direct Brand
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July 19, 2021


0
PARTNER PERSPECTIVE Establishing The Engagement Model Of The Future

Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.

By PSCU
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July 12, 2021


0
PARTNER PERSPECTIVE 3 Ways Harnessing Enterprise-Wide Data Promotes Sustainable Success At Your Credit Union

By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.

By Alogent
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July 12, 2021


0
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FEATURE What’s In A Name: Senior Member Insights Manager

Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.

By Marc Rapport

July 12, 2021


0
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FEATURE How This Small Indiana Credit Union Works To ‘Bridge The Gap’

Afena FCU partners with a local foundation to take on payday lenders with long-term, low-rate loans with a savings component and financial counseling.

By Marc Rapport

July 12, 2021


0
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FEATURE How To Build BI From Scratch

After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.

By Erik Payne

July 12, 2021


0
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FEATURE What Can Credit Unions Learn From Regulators? (Part 2)

Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.

By Marc Rapport

July 05, 2021


0
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FEATURE What Can Credit Unions Learn From Regulators? (Part 1)

Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.

By Marc Rapport

July 05, 2021


0
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FEATURE An Unusual Brand Partnership Offers A Hoppy Experience

Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.

By Erik Payne

July 05, 2021


1
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FEATURE 3 Managers. 2 Decades. 1 Agile Digital Team.

A three-headed leadership group manages MSUFCU’s digital team.

By Erik Payne

July 05, 2021


0
FEATURE Anatomy Of American 1 Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

July 01, 2021


0
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FEATURE Leaders Credit Union Makes Space For Collaboration

The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.

By Marc Rapport

June 28, 2021


0
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FEATURE What’s In A Name: Chief Relationship Officer

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.

By Marc Rapport

June 28, 2021


0
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FEATURE Small Loans Make A Big Impact In New Mexico

Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.

By Marc Rapport

June 21, 2021


0
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GettyImages-1268268509_(1)
FEATURE The 30-Minute Mortgage Closing

Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.

By Sharon Simpson

June 21, 2021


0
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FEATURE Teamwork Makes The Financial Relief Dream Work

STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.

By Marc Rapport

June 21, 2021


0
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FEATURE Equity Housing Bridges A North-South Divide

Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.

By Erik Payne

June 21, 2021


0
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FEATURE What’s In A Name: Vice President Of Strategic Management

Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.

By Marc Rapport

June 14, 2021


0
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FEATURE Northern Lights Up The Work-From-Home Workplace

The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.

By Marc Rapport

June 14, 2021


0
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FEATURE How A Former Airline Credit Union Dominates RV Loans

Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.

By Marc Rapport

June 14, 2021


1
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FEATURE A Strategy To Engage Sports Fans And Tap New Audiences

Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.​

By Erik Payne

June 14, 2021


0
PARTNER PERSPECTIVE Delinquency Management During Coronavirus

Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.

By TriVerity & The Loan Service Center
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June 07, 2021


0
PARTNER PERSPECTIVE Limited Vehicle Supply And Rising Prices In 2021: The Perfect Storm Or Smooth Sailing For Lenders?

Residual-based financing can help close the growing affordability gap as market demand soars for both used and new vehicles.

By Auto Financial Group
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June 07, 2021


0
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FEATURE Digital Car Sales: 5 Best Practices For A Booming Business

How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and update an old sales model.

By Marc Rapport

June 07, 2021


0
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FEATURE The Driving Force Behind American 1’s Auto Lending

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?

By Erik Payne

June 07, 2021


0
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FEATURE A Lean, Green Lending Machine

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?

By Erik Payne

May 31, 2021


0
PARTNER PERSPECTIVE Credit Unions Must Double Down On Digital To Meet Member Needs

The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.

By Finastra
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May 31, 2021


0
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FEATURE Acquiring Outside Talent Begins From Within

The home-grown talent acquisition department at Suncoast Credit Union relies on analytics and communication to keep the ranks full.

By Marc Rapport

May 31, 2021


0
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FEATURE Leaders University Turns Employees Into Financial Champions

A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.

By Marc Rapport

May 31, 2021


0
PARTNER PERSPECTIVE Build It And They Will Come — And Stay: The Do-It-Yourself Digital Storefront

With the right technology, credit unions can quickly design and go to market with the digital presence they need to retain and add members.

By VisiFI, Inc.
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May 31, 2021


0
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FEATURE Conversations Transform Members’ Finances At Teachers Credit Union

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.​

By Erik Payne

May 24, 2021


0
PARTNER PERSPECTIVE The New Paradigm: Offering Products And Services Consumers Want To Use

How to ensure consistency across all service channels and end-user satisfaction.

By Finastra
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May 24, 2021


0
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FEATURE A Better Life For Members Is A Phone Call Away

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.​

By Erik Payne

May 24, 2021


0
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FEATURE What’s In A Name: Bilingual Business Development Director

Kenia Calderon Ceron is forging a deeper relationship between Iowa’s biggest financial cooperative and the state’s growing Latino population.

By Marc Rapport

May 24, 2021


0
PARTNER PERSPECTIVE Building Stronger Relationships With Next Gen Digital Banking

Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.

By Finastra
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May 17, 2021


0
PARTNER PERSPECTIVE How Credit Unions Can Help SMBs Optimize Their Business With Omnichannel And Integrated Payments

Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.

By Elan Financial Services
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May 17, 2021


0
Leadership
FEATURE Barbara Mahoney On Leadership

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.

By Erik Payne

May 17, 2021


0
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FEATURE What Has The Pandemic Taught Credit Unions About Branching?

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.

By Marc Rapport

May 17, 2021


0
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FEATURE A Force Of Change For Diversity, Equity, And Inclusion

A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.

By Erik Payne

May 17, 2021


0
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FEATURE A Strategy To Help Credit Scores Soar

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By Erik Payne

May 10, 2021


0
credit union education
FEATURE What’s In A Name: Youth Outreach Manager

Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.

By Marc Rapport

May 10, 2021


0
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FEATURE Is Now The Time To Combine Deposits And Payments?

Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.​

By Marc Rapport

May 10, 2021


0
PARTNER PERSPECTIVE Better Lending Support For Minority-Owned Businesses

Technology can help level the playing field for lenders seeking to serve this promising market.

By Finastra
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May 10, 2021


0
PARTNER PERSPECTIVE Increasing Credit Union Profitability

Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.

By TruHome Solutions, LLC
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May 03, 2021


0
Employee Incentives
FEATURE In Search Of Savings? Try Tapping Employee Talent.

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Erik Payne

May 03, 2021


0
PARTNER PERSPECTIVE 4 Ways To Enhance And Elevate The Member Experience

How — and why — to digitally keep pace with the rapidly changing needs of members.

By PSCU
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May 03, 2021


0
PARTNER PERSPECTIVE Expand Member Reach With Virtual Branches

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By Glia
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May 03, 2021


0
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FEATURE What’s In A Name: Member Experience Researcher

User experience research helps specialists define and refine the BECU member experience.

By Marc Rapport

May 03, 2021


2
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FEATURE Having Grit, Giving Grace, And Celebrating Success In DEI

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Erik Payne

April 27, 2021


0
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FEATURE What’s In A Name: Chief Of Financial Empowerment, Marketing, And Outreach

Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.

By Marc Rapport

April 26, 2021


1
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FEATURE The Secret Behind SEG Success At Franklin Mint FCU

The Pennsylvania cooperative dishes on the best practices it has discovered for adding employee groups that also make the CU its PFI.

By Marc Rapport

April 26, 2021


0
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FEATURE How To Carry On Culture In A Work-From-Home World

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport

April 26, 2021


0
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FEATURE A Force For Good In Banking

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Erik Payne

April 19, 2021


0
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FEATURE Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Marc Rapport

April 19, 2021


1
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FEATURE Pilot, Test, And Assess: How Marketing Drives Growth At Hudson Valley Credit Union

A marketing road map guides product promotion, development, and execution at the New York cooperative.​

By Marc Rapport

April 19, 2021


0
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FEATURE 20 Ways To Help People And Communities In Need

Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.

By Callahan & Associates

April 19, 2021


0
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FEATURE Have Credit Unions Lost Their Way?

Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.

By E.C. Harrison

April 12, 2021


1
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FEATURE What’s In A Name: Chief Financial Health Officer

Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.

By Marc Rapport

April 12, 2021


0
PARTNER PERSPECTIVE Loyalty Programs Are Affecting Commerce As A Whole

The right loyalty program is a linchpin to keeping those new consumers who came aboard as digital shoppers during the pandemic.

By FIS
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April 05, 2021


0
PARTNER PERSPECTIVE Engaging Your Cardmembers With A Slick And Secure Credit Card Mobile Application

Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.

By Elan Financial Services
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April 05, 2021


0
PARTNER PERSPECTIVE 4 Ways To Modernize And Streamline Your Payments Ecosystem

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By Alogent
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April 05, 2021


0
PARTNER PERSPECTIVE A Year Later: What’s Here To Stay And What’s Next In Payments

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By PSCU
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April 05, 2021


0
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FEATURE Swipe, Dip, Tap: Contactless Offers A New Way To Pay

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Erik Payne

April 05, 2021


0
FEATURE Credit Union Compensation Survey Exclusive Content

In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.

By Callahan & Associates

April 05, 2021


0
FEATURE Anatomy Of GreenState Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 01, 2021


0
FEATURE Annual Credit Union Directory — Vol. 36 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

April 01, 2021


0
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FEATURE 6 Practices To Adopt In Appointment-Only Branches

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Erik Payne

March 29, 2021


0
PARTNER PERSPECTIVE 9 Steps To Choose A “Best-Fit” Collections Tech Upgrade

The many facets of a tech upgrade can make the process overwhelming. Bridgeforce’s nine-step guide ensures a best-fit solution is chosen.

By Bridgeforce
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March 29, 2021


0
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FEATURE What’s In A Name: Chief Relationship Officer

Marc Ernest oversees a holistic approach to building business relationships at Franklin Mint Federal Credit Union.

By Marc Rapport

March 29, 2021


0
Financial_Wellness
FEATURE Financial Wellness Takes A Creative Turn In Philadelphia

Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.

By Marc Rapport

March 29, 2021


0
FEATURE Financial Wellbeing Joins The Front Line At Patelco

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Erik Payne

March 23, 2021


0
FEATURE Enrichment FCU Refocuses On Retail To Enhance Members’ Lives

The Tennessee cooperative says PPP lending helped borrowers and the credit union alike — but at the cost of strategic initiatives.

By Marc Rapport

March 22, 2021


0
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FEATURE Branch Problems Are The PIT's

One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.

By Erik Payne

March 22, 2021


0
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FEATURE Neighbors FCU Builds Business Relationships Through PPP Lending

The cooperative attracted new members and is now delivering competitive business services with a credit union touch.

By Marc Rapport

March 15, 2021


0
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FEATURE What’s In A Name: Writer And Brand Voice Specialist

Elizabeth Marshall goes beyond copywriting to combine the written word with a tone that’s personal, professional, and SEO-friendly.

By Marc Rapport

March 15, 2021


0
PARTNER PERSPECTIVE Catalyzing The Digital Conversation

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Symitar
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March 08, 2021


1
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FEATURE How To Balance Patronage Dividends And Loan Loss Reserves

Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.

By Marc Rapport

March 08, 2021


0
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FEATURE How To Charter A Credit Union

After four years of dreaming, planning, and acting, Growing Oaks FCU opened its doors for business in December 2020.

By Erik Payne

March 08, 2021


0
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FEATURE How 3 Credit Unions Are Handling The COVID-19 Vaccine

The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?

By Erik Payne

March 01, 2021


0
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FEATURE Tips To Turn 2021 Into A Banner Year For Employee Engagement

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Erik Payne

March 01, 2021


0
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FEATURE 4 Fabulous Onboarding Practices

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

By Alix Patterson

March 01, 2021


0
Reward Programs
FEATURE What’s In A Name: Director Of Total Rewards

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

By Marc Rapport

March 01, 2021


0
FEATURE 2020 Member Relief Survey Exclusive Content

In January 2021, Callahan & Associates surveyed credit union leaders around the country about their approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Read the full report.

By Callahan & Associates

March 01, 2021


0
FEATURE Meet The Member Experience Finalists For The 2021 Innovation Series

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By Marc Rapport

February 22, 2021


0
PARTNER PERSPECTIVE 3 Ways The Biden Administration Could Impact The Future Of Higher Ed Finance. And, 3 Ways Credit Unions Can Help Right Now.

Unique times call for innovative, responsive, unique lending solutions for college students and their families.

By CU Student Choice
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February 22, 2021


0
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FEATURE Credit Union Auto Lending Growth Slows But Still Grows

Auto lending continues to dominate in penetration and market share; loan quality also improves.

By Michael Zelna

February 22, 2021


0
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FEATURE Member Data Reveals Surprising Truths At Texas Trust Credit Union

A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.

By Marc Rapport

February 22, 2021


1
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FEATURE What’s In A Name: Assistant Vice President Of Market Strategy And Analytics

An English major uses business analytics to help develop strategy at CEFCU.

By Marc Rapport

February 22, 2021


0
FEATURE Meet The Lending Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.​

By Marc Rapport

February 16, 2021


0
FEATURE Steve Bugg On What’s To Come In 2021

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

By Erik Payne

February 15, 2021


0
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FEATURE Meet The Mobile Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.

By Marc Rapport

February 15, 2021


0
FEATURE Kathy Duvall On What’s To Come In 2021

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

By Erik Payne

February 15, 2021


0
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FEATURE 3 Leaders Weigh In On What’s To Come In 2021

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

By Erik Payne

February 15, 2021


0
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FEATURE Delayed Branch Opening. Deeper Community Connections.

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

By Erik Payne

February 15, 2021


0
FEATURE Dave Larson On What’s To Come In 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By Erik Payne

February 15, 2021


0
FEATURE A Strategy To Show Members Love Any Day Of The Year

Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.

By Marc Rapport

February 10, 2021


0
PARTNER PERSPECTIVE Protecting Cardmembers Against Cybersecurity And Fraud Threats In The New Normal

Ensure your credit card partner provides the best technology and people to protect your credit union and your members.

By Elan Financial Services
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February 09, 2021


0
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FEATURE Diversity Begins With Inclusivity At American 1

The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.

By Marc Rapport

February 08, 2021


0
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FEATURE SMCU Distributes Dollars And Dreams During A Destructive Year

When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.

By Erik Payne

February 08, 2021


0
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FEATURE Pandemic Lending Lessons Put Into Play

Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.

By Marc Rapport

February 01, 2021


0
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FEATURE Don’t Refi. Modify.

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By Erik Payne

February 01, 2021


0
PARTNER PERSPECTIVE 5 Lessons The Pandemic Has Taught Us About Vehicle Financing

How to position your credit union’s auto loan strategy for success in 2021.

By Auto Financial Group
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February 01, 2021


1
PARTNER PERSPECTIVE 4 Reasons Credit Unions Must Make The Move To Digital Lending

Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.

By Alogent
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February 01, 2021


1
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FEATURE A New Board For A Changing Membership

Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.

By E.C. Harrison

January 25, 2021


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FEATURE Linda Bodie On Leadership

The leader of Element FCU reflects on the CEO journey in these times of COVID-19.

By Marc Rapport

January 25, 2021


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FEATURE What’s In A Name: Vice President Of Market Intelligence, Product Design, And Growth

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

By Marc Rapport

January 25, 2021


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FEATURE How To Build A Better Budget One Month At A Time

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Marc Rapport

January 18, 2021


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Workplace Culture
FEATURE How Does A People-First Culture Fare During The Pandemic?

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture. ​

By Erik Payne

January 18, 2021


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FEATURE Local Cooperatives Thrive With VSECU

The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.

By E.C. Harrison

January 18, 2021


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FEATURE What Financial Challenges Do Members Think They’ll Have In 2021?

In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.

By Anson Vuong

January 15, 2021


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FEATURE Why Financial Wellbeing Is Critical To Member Success

In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.

By Anson Vuong

January 13, 2021


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PARTNER PERSPECTIVE Improving Financial Wellbeing Starts At Home

Why PSCU has committed to employee and member financial wellness and how the movement can do the same.​

By PSCU
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January 11, 2021


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PARTNER PERSPECTIVE What Could Post-Pandemic Growth Look Like?

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Symitar
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January 11, 2021


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FEATURE What’s In A Name: Director Of Financial Wellness And Wellbeing

Jeff Sobieralski educates and engages members at the Indiana financial cooperative.

By Marc Rapport

January 11, 2021


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PARTNER PERSPECTIVE Building Member Loyalty Through Trust

Now more than ever, members need you, and integrated technology is central to ensuring you deliver.

By Symitar
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January 04, 2021


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FEATURE The Most Magical Credit Union On Earth

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Erik Payne

January 04, 2021


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FEATURE What's In A Name: Vice President Of Emerging Technologies

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Marc Rapport

January 04, 2021


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FEATURE Teamwork Drives Improvements At MSUFCU

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.

By Marc Rapport

January 04, 2021


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FEATURE The Value Of Planning During A Pandemic

Credit unions proved in 2020 that they are at their best when times are tough.

By Jay Johnson

January 04, 2021


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FEATURE Anatomy Of Partners Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

January 01, 2021


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FEATURE Lessons Learned From A Challenging Year (Part 2)

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 28, 2020


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FEATURE Lessons Learned From A Challenging Year (Part 3)

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 28, 2020


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FEATURE Lessons Learned From A Challenging Year (Part 1)

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 21, 2020


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