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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

June 15, 2020


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FEATURE Risky Business: Compliance And Change On Overdrive At WSECU

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.

By Marc Rapport

June 15, 2020


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PARTNER PERSPECTIVE How Are Credit Unions Managing Costs In A Time Of Crisis?

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By ICI Consulting, Inc.
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June 15, 2020


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FEATURE How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.

By Marc Rapport

June 15, 2020


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PARTNER PERSPECTIVE Video Banking In The Bigger Member Services Picture

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By Glia
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June 15, 2020


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FEATURE Lake Trust Brings In The Consumer Cavalry To Process PPP

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Erik Payne

June 08, 2020


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FEATURE Good Timing: Distributed Ledgers Launch During The Pandemic

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Marc Rapport

June 08, 2020


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FEATURE Teachers Shares Stories From A COVID-19 Hotspot

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By Marc Rapport

June 08, 2020


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FEATURE How To Build A Better Collections Process

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.​

By Erik Payne

June 04, 2020


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FEATURE Lenders On Loan Make Mortgages At Affinity Plus

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By Erik Payne

June 01, 2020


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FEATURE Lending Pros Share Pandemic-Fueled Lending Lessons

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By Marc Rapport

June 01, 2020


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PARTNER PERSPECTIVE College Prepped: Making Sure Your Private Student Lending Program Is Built For Success During The Pandemic, And Beyond

By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.​

By CU Student Choice
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June 01, 2020


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PARTNER PERSPECTIVE How Financial Center First Ramped Up Their Payments Platform

Lower wait times and more self-service options result in higher member satisfaction.

By SWBC
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June 01, 2020


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FEATURE Credit Unions Overcome PPP ‘Nightmare’

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By E.C. Harrison

May 27, 2020


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career-tree
FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 1)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

May 26, 2020


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standout
FEATURE How To Stand Out In A Field Of Potential Employers

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Rebecca Wessler

May 26, 2020


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FEATURE CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.

By Marc Rapport

May 26, 2020


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FEATURE Pandemic Response Vendor Showcase - Part 3

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


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FEATURE Video Banking Comes Of Age In The Time Of COVID-19

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Marc Rapport

May 25, 2020


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FEATURE How To Bring New Hires Up To Speed At A Social Distance

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.​

By Erik Payne

May 25, 2020


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FEATURE Pandemic Response Vendor Showcase - Part 2

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


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culture
FEATURE Culture Managers And Heart Taps Mark Lobby Reopening At Blue FCU

The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.

By Marc Rapport

May 18, 2020


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FEATURE How To Make Mortgages And Keep Your Distance

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

By Erik Payne

May 18, 2020


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PARTNER PERSPECTIVE Top 5 Trends At The Terminal

Terminal technology extends reach of contactless payments and more innovations.

By Elan Financial Services
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May 18, 2020


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PARTNER PERSPECTIVE Open APIs Open New Opportunities In Uncertain Times

Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.

By Finastra
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May 18, 2020


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FEATURE Pandemic Response Vendor Showcase - Part 1

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


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FEATURE How The Pandemic Is Reshaping The Future Of Member Service At Tucson FCU

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Marc Rapport

May 11, 2020


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FEATURE Canvas Credit Union Says “No B.S.” Here

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

By Marc Rapport

May 11, 2020


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FEATURE Leaders Goes First In West Tennessee Reopening

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

By Marc Rapport

May 04, 2020


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FEATURE How A Lending Machine Combats The Coronavirus

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

By Marc Rapport

May 04, 2020


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