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FEATURE A Reward Program That Takes The Cents Out Of Incentive

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By Erik Payne

March 11, 2019


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FEATURE 10 Years. 200 Members. $3 Million In Debt Reduction.

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Erik Payne

March 04, 2019


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FEATURE A Strategy To Help Members Magnify Their Money

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Marc Rapport

March 04, 2019


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FEATURE Make It A Meeting Members Can’t Refuse

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Sharon Simpson

March 04, 2019


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FEATURE Maurice Smith On Leadership

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Sharon Simpson

February 25, 2019


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FEATURE Name The Need. Build The Deposits.

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Erik Payne

February 25, 2019


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FEATURE 6 Ways To Reduce Friction In The Member Experience

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By E.C. Harrison

February 25, 2019


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FEATURE Meet The Mobile Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Marc Rapport

February 21, 2019


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FEATURE Meet The Lending Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Marc Rapport

February 20, 2019


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FEATURE Meet The Member Experience Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Marc Rapport

February 19, 2019


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FEATURE 4 Ways To Reward Loyal Members

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.​

By Marc Rapport

February 11, 2019


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FEATURE Start Today To Be Prepared At The GAC

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Marc Rapport

February 11, 2019


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FEATURE Pass It On: A Referral Program That Works

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Erik Payne

February 11, 2019


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FEATURE Truity Takes The Pain Out Of Pre-Approvals

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Marc Rapport

February 04, 2019


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FEATURE 4 Factors To Watch For This Homebuying Season

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

By Erik Payne

February 04, 2019


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PARTNER PERSPECTIVE Digital Transformation: What’s Your Strategy?

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.​

By Elan Financial Services
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February 04, 2019


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PARTNER PERSPECTIVE As Trucks Drive Auto Sales, Watch For Signs Of Delinquency

Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.​

By SWBC
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February 04, 2019


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PARTNER PERSPECTIVE A Tale Of 2 “Student” Loans

By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.

By CU Student Choice
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February 04, 2019


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FEATURE 6 Ways To Attract And Retain Deposits

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By Erik Payne

January 28, 2019


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FEATURE Lake Trust Powers Up Analytics

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Marc Rapport

January 28, 2019


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PARTNER PERSPECTIVE A Steady Approach To The Investment Portfolio In A Rising Rate Environment

Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.

By Trust for Credit Unions
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January 28, 2019


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FEATURE How To Increase Diversity And Inclusion In Credit Union Land

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By E.C. Harrison

January 22, 2019


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FEATURE How Workers Uses Data To Visualize A Better Tomorrow

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport

January 21, 2019


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FEATURE Tried-And-True Tips To Fight Fraud In 2019

People in the know share what they know as the new year unfolds.

By Marc Rapport

January 21, 2019


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FEATURE Jim Minge On Leadership

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Sharon Simpson

January 21, 2019


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FEATURE The AACUC’s King Day Message To The Movement

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Marc Rapport

January 15, 2019


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FEATURE What’s In A Name: Chief Experience Officer

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Marc Rapport

January 14, 2019


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FEATURE 3 Ways To Make A Great Hire

In a tight labor market, credit unions find creative ways to attract talent.

By Sharon Simpson

January 14, 2019


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FEATURE The Right Tools To Make Tough Decisions

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Erik Payne

January 14, 2019


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FEATURE How To Prioritize Strategy In 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne

January 08, 2019


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