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When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
August 22, 2019
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
August 19, 2019
How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
August 12, 2019
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The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.
A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
August 05, 2019
These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.
Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Would a merchant services program help your credit union grow deposits?
Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.
Data and insight from Callahan & Associates and industry suppliers.
July 29, 2019
Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.
Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.
July 22, 2019
An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.
Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.
A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
July 15, 2019
Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to the same end: better internal processes and member service.
Two major conversions at one New Mexico credit union brought about a busy 2018.
July 12, 2019
Callers are identified and cleared or cornered before ever getting to a live human agent.
July 08, 2019
Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.
Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
The opportunity most credit unions are overlooking.