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PARTNER PERSPECTIVE A Digital Transformation Journey: Success Is In The Details

Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.

By Vertifi Software
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October 19, 2020


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FEATURE 6 Months Going On 6 Years: The New Normal At TwinStar

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.

By Erik Payne

October 12, 2020


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FEATURE Anatomy Of A CDFI Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

October 05, 2020


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FEATURE Stand Apart In Business Services

West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.

By Marc Rapport

October 05, 2020


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FEATURE Viral Catastrophe. Digital Response.

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

By Marc Rapport

October 05, 2020


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PARTNER PERSPECTIVE CU Guide: Keeping Members At The Center Of Your Digital Transformation

People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.

By Total Expert Inc
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October 05, 2020


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PARTNER PERSPECTIVE How To Provide A Seamless Bill Pay Journey

Alacriti builds EBPP core competency while integrating AI chatbot with Glia’s Digital Customer Service Platform

By Alacriti
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October 05, 2020


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PARTNER PERSPECTIVE How Digital Offerings Can Help Ease Member Stress

Contactless and card-not-present payments soar as pandemic continues. Credit unions need to provide those options.

By PSCU
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October 05, 2020


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FEATURE Responding To The Local Needs Of 300,000 Residents Exclusive Content

Azra Samiee, assistant director of marketing and outreach, Brooklyn Cooperative Federal Credit Union, discusses her credit union's opportunity to build wealth and resilience among Brooklynites.

By Erik Payne

October 05, 2020


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FEATURE Meet The Moment Exclusive Content

Second quarter trends highlight early financial fallout from the coronavirus pandemic.

By Erik Payne

October 05, 2020


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FEATURE School Daze Are Here Again Exclusive Content

The 2020 school year may be untraditional, but the credit union industry’s support of area schools and school districts remains robust as ever. And while not every credit union that serves educational systems features ‘Schools’ in their name, in this word search, see if you can spot 10 credit unions from across the nation who do.

By Erik Payne

October 05, 2020


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FEATURE The Importance Of Being Community-Focused Exclusive Content

Certified CDFI credit unions bring a hyper-local focus to their community work. Here, four leaders discuss the missions of their organizations in today’s tumultuous environment.

By Erik Payne

October 05, 2020


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FEATURE Macro Overiew And Industry Trends (2Q20) Exclusive Content

COVID-19 continues to make headlines for social and economic reasons. What else should credit unions know at second quarter?

By William Hunt

September 30, 2020


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FEATURE Industry Trends: Loans (2Q20)

Although the pandemic hindered consumer spending, some aspects of the credit union loan portfolio reported strong gains in the second quarter.

By William Hunt

September 30, 2020


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FEATURE Industry Trends: Mortgages (2Q20) Exclusive Content

Low interest rates and federal aid combined to create a surge in demand for home financing, as both refinances and purchases performed well in the second quarter.

By William Hunt

September 30, 2020


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FEATURE A Bank Of Second Chances For SEGs In Southwest Louisiana Exclusive Content

Chad Miller, CEO, Southwest Louisiana Credit Union, discusses his credit union's work to serve the low-income, high-risk populations left behind by mainstream financial services.

By Erik Payne

September 30, 2020


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FEATURE Industry Trends: Human Capital (2Q20) Exclusive Content

Unemployment soared to its highest level in more than 70 years, but the credit union industry managed to hold onto their staff members and add to their ranks in second quarter.

By Aman Johal

September 30, 2020


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FEATURE Industry Trends: Earnings (2Q20) Exclusive Content

Due to economic lockdowns and government relief efforts, in the second quarter financial institutions had to develop creative strategies to generate revenue.

By Aman Johal

September 30, 2020


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FEATURE Industry Trends: Member Relationships (2Q20) Exclusive Content

During the social and economic uncertainty of the past several months, members and non-members turned to their financial institutions for help. Second quarter data tells that story.

By William Hunt

September 30, 2020


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FEATURE Industry Trends: Investments (2Q20) Exclusive Content

The Federal Reserve kept interest rates at record lows throughout the second quarter, and the economic uncertainty wrought by COVID-19 supported record inflows at financial institutions.Consequently, credit union investment portfolios reported strong growth

By Aman Johal

September 30, 2020


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FEATURE Industry Trends: Shares (2Q20) Exclusive Content

As the economic ramifications of COVID-19 swept through the country, the personal savings rate hit an all-time high as consumers moved their savings into deposit accounts.

By Aman Johal

September 30, 2020


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FEATURE Industry Trends: Auto Lending (2Q20) Exclusive Content

The affects of a three-year pullback from indirect lending and the COVID-19 pandemic have resulted in a decade-long low in auto lending growth in the second quarter.

By William Hunt

September 30, 2020


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FEATURE On-site Learning Lab Supports School Children At MSUFCU

Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.​

By Marc Rapport

September 28, 2020


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FEATURE Recommended Reading (2Q 2020)

Callahan’s associates offer their take on the best books for credit union leaders.

By Chris Howard

September 28, 2020


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FEATURE Building Economic Capacity In Chicago’s South Side

Gregg Brown, CEO, South Side Community Federal Credit Union, discusses his credit union's mission to equalize economic power and to fight poverty on Chicago's South Side.

By Erik Payne

September 28, 2020


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FEATURE What’s In A Name: Community Impact Officer

Simeon Chapin plays an integral role in communicating and executing Vermont State Employees Credit Union’s goals to make a local and global difference.

By Marc Rapport

September 28, 2020


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PARTNER PERSPECTIVE Marketing Automation: Driving More Efficient Mortgage Lending Operations

Marketing automation offers many advantages to credit unions that are pursuing growth and that seek to deepen relationships with their members.

By Origence
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September 28, 2020


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FEATURE Student Internships In The Age Of Virtual Staffing

After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.

By Marc Rapport

September 22, 2020


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FEATURE A Benefit For Credit Unions With A Conscience In Community Development

Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.

By Erik Payne

September 21, 2020


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FEATURE Industry Trends: COVID-19 (2Q20)

Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.​

By Aman Johal

September 21, 2020


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