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FEATURE Swap Jobs To Become A Well-Rounded Executive

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Erik Payne

August 22, 2019


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FEATURE A Small But Mighty Response To Payday Lenders And Fintech Competitors

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Marc Rapport

August 19, 2019


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FEATURE More Markets. More Members. More Growth.

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Erik Payne

August 19, 2019


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FEATURE Vermont Federal Launches A Career, A Database, And A BI Department

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Marc Rapport

August 19, 2019


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FEATURE What’s In A Name: Director Of Engagement Systems

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.​

By Marc Rapport

August 12, 2019


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FEATURE Crystal Long On Leadership

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By Sharon Simpson

August 12, 2019


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FEATURE How 1 CUSO Helps 8 Small Credit Unions Compete In A Big Way

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By Sharon Simpson

August 12, 2019


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FEATURE A Fast Loan When Members Need Money Now

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Erik Payne

August 05, 2019


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FEATURE 6 Lending Strategies That Make A Powerful Member Impact

These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.​

By Rebecca Wessler

August 05, 2019


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FEATURE Good Geofences Make For Good Mortgages

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Erik Payne

August 05, 2019


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PARTNER PERSPECTIVE 3 Regulatory Policies Your Collections Team Ought To Know

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By SWBC
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August 05, 2019


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FEATURE Analytics Offer A Smarter Approach To Collections And Underwriting

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By E.C. Harrison

August 05, 2019


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PARTNER PERSPECTIVE Capturing Commercial Deposits

Would a merchant services program help your credit union grow deposits?

By Elan Financial Services
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August 05, 2019


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PARTNER PERSPECTIVE Leveraging Technology Integrations To Streamline Your Workflow

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By SWBC
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August 05, 2019


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FEATURE 2019 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

July 29, 2019


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FEATURE An Enhanced Digital Experience Catches The Fast Track At 121 Financial

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By E.C. Harrison

July 29, 2019


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FEATURE Squad Goals: How Navy Federal Simplifies The Homebuying Process

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By Erik Payne

July 29, 2019


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FEATURE What’s In A Name: Chief Growth Officer

Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.

By Marc Rapport

July 29, 2019


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FEATURE A Matrix To Temper Risk And Break The One-Size-Fits-All Approach To Funds Availability

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

By Marc Rapport

July 22, 2019


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FEATURE 3 Ways To Ensure Commercial Services Success

An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.

By Sharon Simpson

July 22, 2019


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FEATURE Collecting Cannabusiness Deposits In The Evergreen State

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Erik Payne

July 22, 2019


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PARTNER PERSPECTIVE Why Your Credit Union’s Investment Process Is Critical Now

A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.​

By Trust for Credit Unions Mutual Funds
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July 22, 2019


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FEATURE Expert Advice From Analytics Debuts And Do-Overs

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport

July 15, 2019


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FEATURE How To Keep The Credit Union’s Beating Heart Running During A CEO Change

Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.

By Erik Payne

July 15, 2019


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FEATURE Beyond The Flip Chart. 2 Credit Unions’ Approach To Journey Mapping The Member Experience.

UNFCU and All In take consultative and do-it-yourself paths, respectively, to the same end: better internal processes and member service.

By Marc Rapport

July 15, 2019


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FEATURE A 16-System Conversion Success Story

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Erik Payne

July 12, 2019


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PARTNER PERSPECTIVE Neustar’s Inbound Authentication Eliminates Member Friction

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Neustar
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July 08, 2019


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PARTNER PERSPECTIVE Let’s Get Digital: Preparing Your Card Portfolio For The Next Era In Payments

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Fiserv
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July 08, 2019


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FEATURE Strong Communication Supports A Smooth Conversion For A New York Credit Union

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Erik Payne

July 08, 2019


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PARTNER PERSPECTIVE Delivering The Full Member Experience Within Mobile Banking

The opportunity most credit unions are overlooking.

By SilverCloud, Inc.
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July 08, 2019


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