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FEATURE Humble, Hungry, And People Smart: The 2-Decade Reinvention Of Northern Credit Union

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne

April 14, 2020


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FEATURE Great Lakes Credit Union Forges Into The Forefront Of Foreclosure Counseling

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

By Marc Rapport

April 13, 2020


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FEATURE Tips For Managing (And Securing) Work From Home

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By E.C. Harrison

April 13, 2020


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PARTNER PERSPECTIVE Consumer Payment Preferences Across Generations

Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.

By PSCU
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April 06, 2020


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FEATURE Advice For Card Issuers Navigating An Uncertain World

Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.

By Timothy Kolk

April 06, 2020


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FEATURE Disintermediation In The Time Of COVID-19

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Marc Rapport

April 06, 2020


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FEATURE Contactless Payments At A Tipping Point?

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport

April 06, 2020


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PARTNER PERSPECTIVE Will COVID-19 Accelerate The Journey Toward Frictionless Payments?

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Elan Financial Services
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April 06, 2020


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FEATURE COVID-19 Checkup Calls: Nymeo Reaches Out By Phone

The suburban Maryland credit union is calling members to offer assurance and advice.

By Marc Rapport

April 01, 2020


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FEATURE The Case For Empathy In Trying Times

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.​

By E.C. Harrison

March 31, 2020


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FEATURE PCM Goes Old School Against A New Threat

To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.

By Marc Rapport

March 30, 2020


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FEATURE 3 Ways To Help Members Conquer A Crisis

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.

By Rebecca Wessler

March 30, 2020


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FEATURE 3 Ways To Support Employees When They Need It The Most

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Rebecca Wessler

March 30, 2020


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FEATURE 3 Ways To Navigate The Coronavirus Crisis

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Rebecca Wessler

March 23, 2020


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FEATURE How Northwest Community Contains While Continuing

The Oregon credit union is sequestering staff while stressing member service continuity.

By Marc Rapport

March 23, 2020


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FEATURE NC SECU Has Been Social Distancing Since Before It Was A Thing

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

By Marc Rapport

March 23, 2020


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FEATURE Support For Small Businesses During The COVID-19 Crisis

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

By Sharon Simpson

March 23, 2020


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PARTNER PERSPECTIVE CU Direct Combines Origination, Experience To Create Origence

The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.

By Origence
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March 23, 2020


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FEATURE A Small-Town Branch Strategy For Dispersed Members

East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.

By E.C. Harrison

March 16, 2020


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FEATURE Pandemic Response: How 4 Credit Unions Cope With Coronavirus

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

By Marc Rapport

March 16, 2020


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FEATURE What’s In A Name: Vice President For Corporate Partnerships & Advocacy

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By Marc Rapport

March 16, 2020


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FEATURE Maria Martinez On Leadership

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.

By Erik Payne

March 16, 2020


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FEATURE Help Members Soar, Not Simply Survive

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.​

By Erik Payne

March 09, 2020


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FEATURE A High-Level Shake Up Supports Credit Union Success

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne

March 09, 2020


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FEATURE 15 Leaders. 3 Questions. Insights For All.

Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.

By Rebecca Wessler

March 06, 2020


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FEATURE A Digital Banking Experience To Change Members’ Lives

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Erik Payne

March 05, 2020


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FEATURE What’s In A Name: Digital Services Architect

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Marc Rapport

March 03, 2020


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FEATURE Member Experience Drives Digital Dealings At Bay Federal

The California cooperative is four years into a digital evolution that relies heavily on member feedback.​

By Marc Rapport

March 02, 2020


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PARTNER PERSPECTIVE Digital Transformation: What’s Your Strategy?

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.​

By Elan Financial Services
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March 02, 2020


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PARTNER PERSPECTIVE 4 Ways To Achieve And Maintain Uninterrupted Payments

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By PSCU
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March 02, 2020


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