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There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.
October 15, 2019
Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.
October 14, 2019
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.
Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.
October 07, 2019
Examine workflows with an eye toward making people the center of the process.
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Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.
Credit unions must decide how to handle the security and operations future of their ATMs.
Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.
A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.
The global economy provided a colorful backdrop for credit union financial executives, board members, and leaders planning for the coming year.
October 04, 2019
The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.
September 30, 2019
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
September 23, 2019
The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.
September 20, 2019
A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.
September 19, 2019
By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.
September 16, 2019
How agile project management has helped WSECU work smarter, faster, and better.
Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.
September 11, 2019
Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
September 09, 2019
Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.
High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
September 04, 2019
Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
September 03, 2019
Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
August 26, 2019
Incorporating peer analysis is an ideal way to enhance the impact of planning season.
St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
August 22, 2019
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
August 19, 2019
How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
August 12, 2019
A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.
The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.
These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.
August 05, 2019
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.
Would a merchant services program help your credit union grow deposits?
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.
Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.
July 29, 2019
Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.
Data and insight from Callahan & Associates and industry suppliers.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.
July 22, 2019
An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.
Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.
A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
July 15, 2019
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
Two major conversions at one New Mexico credit union brought about a busy 2018.
July 12, 2019
Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.
July 08, 2019
As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.
The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.
The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.
The opportunity most credit unions are overlooking.
Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
Callers are identified and cleared or cornered before ever getting to a live human agent.
A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.
July 01, 2019
American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.
How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.
June 27, 2019
When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.
June 24, 2019
Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.
Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.
How residual based financing helps credit unions keep up with a changing auto lending landscape.
Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
June 17, 2019
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.
The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
June 11, 2019
Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.
June 10, 2019
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
What should a credit union consider when evaluating its in-house credit card program strategy?
It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.
Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.
This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.
June 03, 2019
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
In a challenging economy credit unions must choose loan products that efficiently maximize returns.
Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.
June 01, 2019
Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.
A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.
Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
May 28, 2019
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
May 27, 2019
A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.
May 20, 2019
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.
Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.
May 13, 2019
The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
The only comprehensive guide to improving credit union performance.
Could your credit union capture more deposits with a merchant services program?
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
May 07, 2019
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
May 06, 2019
Air Academy FCU’s biannual events engage employees and give community members something to smile about.
April 30, 2019
Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.
The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
April 29, 2019
Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
April 22, 2019
Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.
April 18, 2019
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
April 15, 2019
Why credit unions need to know about book yields and total returns.
Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.
Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.
April 11, 2019
The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.
April 08, 2019
How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.
One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.
April 01, 2019
Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.
What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.
Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.
The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.
The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.
Processors do the back-end lift while credit unions focus on meeting a growing demand.
The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.
How three very different credit unions are collaborating with their communities for better business development.
March 25, 2019
Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.
March 18, 2019
CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.
Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.
Sharing returned deposit information fuels the powerful database in the fight against fraud.
March 11, 2019
The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.
Three credit unions offer five ways to approach member experience and build successful programs.
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.
March 04, 2019
Based on member feedback, BECU now incorporates financial education into its annual meeting.
Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
February 25, 2019
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
A high-yield savings account allows members and a credit union to achieve their savings goals.
These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.
February 21, 2019
These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.
February 20, 2019
These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
February 19, 2019
Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.
February 11, 2019
This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.
Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.
February 04, 2019
Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.
Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.
By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.
An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
January 28, 2019
Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.
Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.
Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.
January 22, 2019
People in the know share what they know as the new year unfolds.
January 21, 2019
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.
The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.
The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
January 15, 2019
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
January 14, 2019
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
In a tight labor market, credit unions find creative ways to attract talent.
A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.
January 08, 2019
Credit unions must strike the right balance between the risks they take and the rewards they seek.
January 07, 2019
The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
January 01, 2019
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
December 31, 2018
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.
Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.
December 24, 2018
Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.
Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.
December 18, 2018
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
December 17, 2018
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.
In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.
From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.
December 10, 2018
Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.
USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.
A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.
December 03, 2018
Credit unions share how they realized process improvements and encouraged culture changes through core conversions.
Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.
The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.
Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.
Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.
November 28, 2018
The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.
November 26, 2018
Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.
Dupaco Community offers an annual payout to members who save, borrow, spend, and use ancillary services at the credit union.
November 19, 2018
Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.
Consumer education and technology tools are the best defense against offensive fraudsters.
The Palmetto State cooperative encourages small businesses to think big with banking, management, and consulting services.
November 17, 2018
Internal diversity resource groups help build an engaged, committed workplace.
November 12, 2018
The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.
November 07, 2018
How two credit unions are adjusting their strategies to serve members and the cooperative.
November 06, 2018
Many credit unions with high loan balances are in pricey areas and serve tightly knit SEGs.
November 05, 2018
How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.
Trained professionals help ensure credit union members receive quality services from a third-party collector.
Is your credit union ready to embrace the world of frictionless payments?
Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.
How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.
October 29, 2018
The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.
Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.
The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.
October 22, 2018
Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.
Custom scorecards help lenders make more efficient decisions by providing more precision in targeting applications with a lower risk profile for that specific institution.
It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.
Credit unions have carved out a strong niche in providing responsible lending that fills a critical need for many thousands of families ever year.
First Tech FCU goes all in on student debt refinancing, with a suite of products and a team of in-house advisors working to meet specific needs of members.
October 17, 2018
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
October 16, 2018
Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.
October 15, 2018
Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.
October 08, 2018
Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.
October 01, 2018
Rogue Credit Union doubles down on loyalty and forges its own path in service of its Southern Oregon market.
The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.
Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.
St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.
Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.
Listening, communication, and adaptability can again power success on a new payment rail.
Virginia Credit Union's voice identification deters fraud and boosts call efficiency.
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.
The Indiana credit union hit the $1 billion mark this year thanks to a strategy that has created a decade of steady growth in a challenging market.
September 24, 2018
Single-sponsor State Farm FCU reduces branch count while executing an enhanced service strategy that drives industry-leading efficiencies.
Technology tips to lower call center volumes and deepen interactions with members.
September 18, 2018
Five executives from credit union and league foundations discuss start-up capital, ongoing financial stability, and more.
September 17, 2018
Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.
How loyalty measures ties to member satisfaction and financial results.
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
The North Carolina cooperative generates strong deposits to fuel a humming lending machine.
September 10, 2018
Early adoption and member convenience drive strategy at this Spokane cooperative.
Risk-based pricing helps credit card programs succeed and comply by rewarding low credit risk behaviors and increasing access to the underserved.
ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.
Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
September 03, 2018
BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.
Results from a 2018 survey of 250 individuals from 233 credit unions regarding CRM system adoption and satisfaction.
September 01, 2018
August 31, 2018
Credit unions across the country are boosting their minimum wage.
August 27, 2018
August 20, 2018
Adoption trajectory means it’s time for credit unions to understand and empower the use of dual interface cards.
How Las Colinas FCU’s student-run branches in area elementary schools help hone a savings habit.
August 16, 2018
Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.
August 15, 2018
In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.
August 13, 2018
The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.
August 09, 2018
Homebuying can be scary. Jeanne D’Arc’s housewarming parties help members cut loose and celebrate a new stage of life.
August 08, 2018
Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
August 07, 2018
A loan doesn’t have to be massive to be mighty. These high-impact programs have an outsize effect on members and communities.
August 06, 2018
Three percent cash back and $59 a year are among the terms of Alliant Credit Union’s new credit card offering.
How BECU uses Fannie Mae HomeReady Mortgage program and financial education to enable members to buy their homes.
Software tools can help a credit union’s collection staff be more productive while providing better service.
Millennials are drawn to credit card issuers that offer technology, maximum rewards, low fees, and social responsibility. How can credit unions position themselves to meet the needs of millennial members?
Financial services move fast. These credit unions have discovered ways to move faster.
July 30, 2018
Future losses will soon be part of the equation for calculating reserves, and there’s much work to be done.
Technology Credit Union has repositioned its balance sheet to prepare for today’s rate environment.
CommonWealth Central strikes a chord with a campaign that builds excitement among staff, members, and community.
July 23, 2018
A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.
Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.
Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.
July 18, 2018
The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
July 16, 2018
Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.
July 11, 2018
When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.
July 09, 2018
Adoption of contactless payments in U.S. is a matter of when, not if, despite sluggish uptake so far.
A feature-rich digital experience is a great way to move the credit union to top-of-wallet.
New technology at Pioneer FCU offers two ways members can bank on their own time.
Counseling and lending go hand-in-hand in Border FCU’s financial empowerment program.
July 02, 2018
An internal program at Wings Financial builds serious data skills for interested employees.
The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
July 01, 2018
Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.
Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.
Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.
How Jeanne D’Arc makes a difference to those it serves.
June 25, 2018
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
For Financial Center First FCU, using predictive analytics to inspire action is all in a day’s work.
An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.
The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.
June 18, 2018
Start small to build big transformation in your credit union’s digital presence.
Shoreline Credit Union hopes to wind down its indirect lending program by 2020. Here’s how.
New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.
June 11, 2018
As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.
In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
Auto warranties increase revenue and member engagement while reducing repossession rates by up to 50%.
June 04, 2018
Kemba’s automated indirect decisioning engine reduces the work load of human underwriters while improving the member experience.
Three credit unions share how one-to-one lending has helped them build business and increase engagement with members.
Rise above the competitive pool to win business.
Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
May 28, 2018
How 121 Financial’s own members serve as a catalyst for business lending and services growth at the Florida cooperative.
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
May 21, 2018
Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.
Effective outsourcing of investment services is a major step toward success for the institution and the members it serves.
Silver State Schools’ savings program has helped students in low-income schools tuck away more than $250,000 in five years.
Adele Glenn holds together the present while building for the future at Credit Human FCU.
May 14, 2018
A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
A+ FCU partners with local Scout troops to teach young people how to take charge of their financial future.
Alerts, seamless experiences, and turnkey deployment comprise this holistic approach.
Options exist for many credit unions to hold public funds that boost liquidity while serving the community.
How credit unions can prevent and respond to credit card fraud risks.
After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.
May 08, 2018
Credit unions have available and need to deploy the same kind of consumer-friendly lending options their larger competitors are providing.
May 07, 2018
Teamwork and a new software system helped the Chicago cooperative execute a transformational change.
Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.
Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.
May 01, 2018
A new member experience initiative at CommunityAmerica Credit Union puts the future of members into the hands with the most skin in the game — their own.
What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.
April 30, 2018
Oregon State Credit Union shares how it works to improve the lives of America’s consumers.
To go along with a name change, this Illinois credit union shifted its overall culture.
April 23, 2018
A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.
Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.
April 16, 2018
How converting to a new card processing platform turned out terrific results at a California credit union.
San Mateo Credit Union’s strategic plan is a primer for how to set goals and stay the course.
How a shift to universal tellers and a rework of its branches saved WSECU millions.
The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.
April 09, 2018
A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.
Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.
April 04, 2018
Rogue Credit Union’s Ownership Account has helped members save $4.5 million in two years.
April 03, 2018
The Indiana credit union funds lending all year with an annual cash surge.
April 02, 2018
Share balances hit a record high in 2017. What else happened in the credit union deposit portfolio?
Proactive steps and working with the processor can help mitigate the potential damage.
Credit unions can seize the moment by empowering instant payments in the car, at home, anywhere, anytime.
Mini-houses, alternative leasing options, robust apps, are just part of the opportunity and challenges for serving a generation about to inherit trillions.
At year-end 2016, see which credit unions lead the way in six key cooperative metrics.
April 01, 2018
Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.
March 28, 2018
How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.
How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.
March 26, 2018
A $112 million loan financed through a consortium of credit unions shines a light on the impact of the cooperative model in rural America.
March 19, 2018
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.
March 12, 2018
Texas Trust’s Spirit Debit Rewards program has contributed $1.5 million to local schools in seven years.
At Community Choice Credit Union, a four-person committee evaluates vendor relationships.
March 07, 2018
This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.
March 01, 2018
How data analytics and life experience drive record auto loan production at Oregon Community Credit Union.
February 26, 2018
Why Desert Financial promoted its name change with a Super Bowl ad starring Alice Cooper.
Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.
The Silicon Valley cooperative consistently ranks among the top performers nationally in terms of yield on investments.
February 19, 2018
HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
Why human experiences outweigh plastic tchotchkes every day of the week.
February 14, 2018
When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.
February 12, 2018
Credit unions are well positioned to implement blockchain technology in the coming years but how will this impact the technology investments credit unions are making today?
Consumers still write checks by the billions and are likely your most valuable members.
Market conditions in Montana left a small community on the verge of being bankless. That’s when Vocal Credit Union spoke up.
The 2018 Innovation Series presented by CreditUnions.com shows readers what cutting-edge suppliers are doing for the market.
February 06, 2018
Credit unions are employing different strategies to ensure they offer the right credit card rewards.
February 05, 2018
Community Choice Credit Union kept lending while the economy tanked and now is riding a new wave of MBL activity.
Credit unions can help their employees via targeted financial education and repayment assistance, and potentially strengthen SEG relationships, with new benefits tied to student loans.
Efficiency on the back end and heightened satisfaction on the front end await the credit union that deploys a robust LOS.
Aggregate credit card balances outstanding at credit unions reached a record high at third quarter 2017.
January 31, 2018
In search of a new strategy to raise deposits, Credit Human partners with University FCU in a one-of-a-kind member-sharing arrangement.
January 29, 2018