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FEATURE Fighting Off Pandemic-Inspired Fraudsters

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By Marc Rapport

July 07, 2020


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FEATURE How To Use Analytics To Identify At-Risk Members

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Marc Rapport

July 06, 2020


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FEATURE Why 2 Credit Unions Are Reserving More For Loan Risk

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.​

By Marc Rapport

July 06, 2020


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PARTNER PERSPECTIVE 10 Ways To Stop P2P Payment Fraud In Its Tracks

Here’s info credit unions can share with members to protect both from P2P scammers.

By PSCU
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July 06, 2020


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FEATURE The Start Of Something Different

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne

June 30, 2020


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FEATURE Recommended Reading (1Q 2020) Exclusive Content

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne

June 30, 2020


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FEATURE Work From Home Bingo Exclusive Content

Have you showered today? Maybe you should.

By Erik Payne

June 30, 2020


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FEATURE Market Snapshot: 1Q 2020 Exclusive Content

Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.

By Michael Blackman

June 30, 2020


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FEATURE State In The Spotlight: California Exclusive Content

How did Golden State credit unions perform in the first quarter?

By Michael Blackman

June 30, 2020


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FEATURE Leadership Amid Crisis

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.​

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Kate Laud

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.​

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Rick Anderson

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: James Wileman

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Roderic Flowers

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE The Disaster Before The Disaster

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

By Leigh Anne Terry

June 30, 2020


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FEATURE Consumer Sentiments And Employee Insights (1Q 2020) Exclusive Content

Real comments from online review sites to inform strategies, policies, and practices.

By Marc Rapport

June 30, 2020


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FEATURE Macro Overiew And Industry Trends (1Q20) Exclusive Content

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Sam Taft

June 30, 2020


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FEATURE Industry Trends: COVID-19 (1Q20) Exclusive Content

First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.

By William Hunt

June 30, 2020


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FEATURE Industry Trends: Human Capital (1Q20) Exclusive Content

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

By William Hunt

June 30, 2020


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FEATURE Industry Trends: Member Relationships (1Q20) Exclusive Content

Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.

By William Hunt

June 30, 2020


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FEATURE Industry Trends: Earnings (1Q20) Exclusive Content

A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.

By William Hunt

June 30, 2020


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FEATURE Industry Trends: Investments (1Q20) Exclusive Content

Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Shares (1Q20) Exclusive Content

Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Auto Lending (1Q20) Exclusive Content

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Mortgages (1Q20) Exclusive Content

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Loans (1Q20) Exclusive Content

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Sam Taft

June 30, 2020


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FEATURE How 6 Credit Unions Cope With Mortgage Madness

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Marc Rapport

June 29, 2020


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FEATURE Lessons In Leadership: Kristy Hesse

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne

June 29, 2020


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PARTNER PERSPECTIVE COVID-19’s Impact On The Payments Industry

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By Elan Financial Services
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June 29, 2020


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FEATURE 7 Credit Unions. 2 Questions About Prepping For More Pandemic Fallout

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Marc Rapport

June 22, 2020


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