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FEATURE A Zest For Zelle Drives Early Adoption At 2 Credit Unions

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

By Marc Rapport

April 01, 2019


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FEATURE 3 Ways To Connect Through Co-Working Spaces

How three very different credit unions are collaborating with their communities for better business development.​

By Marc Rapport

March 25, 2019


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FEATURE 6 Ways Credit Unions Use CDFI Grants

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Marc Rapport

March 18, 2019


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FEATURE A 3-Year Roadmap To Better BI

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Marc Rapport

March 18, 2019


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FEATURE 2 Ways To Tackle Analytics. 1 Credit Union.

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Erik Payne

March 18, 2019


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FEATURE A Reward Program That Takes The Cents Out Of Incentive

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By Erik Payne

March 11, 2019


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member experience
FEATURE Rise Of The Member Experience Manager

Three credit unions offer five ways to approach member experience and build successful programs.

By E.C. Harrison

March 11, 2019


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FEATURE How To Ace The ACET

The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.

By Marc Rapport

March 11, 2019


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PARTNER PERSPECTIVE The Cooperative Fight Against Deposit Fraud

Sharing returned deposit information fuels the powerful database in the fight against fraud.

By Advanced Fraud Solutions
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March 11, 2019


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FEATURE A Strategy To Help Members Magnify Their Money

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Marc Rapport

March 04, 2019


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FEATURE 10 Years. 200 Members. $3 Million In Debt Reduction.

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Erik Payne

March 04, 2019


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FEATURE Make It A Meeting Members Can’t Refuse

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Sharon Simpson

March 04, 2019


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FEATURE Maurice Smith On Leadership

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Sharon Simpson

February 25, 2019


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FEATURE Name The Need. Build The Deposits.

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Erik Payne

February 25, 2019


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member experience
FEATURE 6 Ways To Reduce Friction In The Member Experience

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By E.C. Harrison

February 25, 2019


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FEATURE Meet The Mobile Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Marc Rapport

February 21, 2019


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FEATURE Meet The Lending Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Marc Rapport

February 20, 2019


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FEATURE Meet The Member Experience Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Marc Rapport

February 19, 2019


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FEATURE 4 Ways To Reward Loyal Members

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.​

By Marc Rapport

February 11, 2019


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FEATURE Start Today To Be Prepared At The GAC

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Marc Rapport

February 11, 2019


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FEATURE Pass It On: A Referral Program That Works

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Erik Payne

February 11, 2019


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FEATURE Truity Takes The Pain Out Of Pre-Approvals

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Marc Rapport

February 04, 2019


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FEATURE 4 Factors To Watch For This Homebuying Season

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

By Erik Payne

February 04, 2019


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PARTNER PERSPECTIVE Digital Transformation: What’s Your Strategy?

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.​

By Elan Financial Services
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February 04, 2019


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PARTNER PERSPECTIVE As Trucks Drive Auto Sales, Watch For Signs Of Delinquency

Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.​

By SWBC
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February 04, 2019


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PARTNER PERSPECTIVE A Tale Of 2 “Student” Loans

By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.

By CU Student Choice
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February 04, 2019


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FEATURE 6 Ways To Attract And Retain Deposits

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By Erik Payne

January 28, 2019


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FEATURE Lake Trust Powers Up Analytics

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Marc Rapport

January 28, 2019


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PARTNER PERSPECTIVE A Steady Approach To The Investment Portfolio In A Rising Rate Environment

Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.

By Trust for Credit Unions Mutual Funds
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January 28, 2019


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FEATURE How To Increase Diversity And Inclusion In Credit Union Land

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By E.C. Harrison

January 22, 2019


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