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Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
June 17, 2019
The technology giant’s integrated lineup combines digital self-serve with a personal touch: advisory services.
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.
The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
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While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
June 11, 2019
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
June 10, 2019
Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.
Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.
It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.
What should a credit union consider when evaluating its in-house credit card program strategy?
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
June 03, 2019
The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
In a challenging economy credit unions must choose loan products that efficiently maximize returns.
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
May 28, 2019
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
May 27, 2019
A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.
May 20, 2019
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.
Could your credit union capture more deposits with a merchant services program?
May 13, 2019
The only comprehensive guide to improving credit union performance.
Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.
The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
May 07, 2019
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
May 06, 2019
Air Academy FCU’s biannual events engage employees and give community members something to smile about.
April 30, 2019
Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.