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The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.
September 23, 2019
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.
September 20, 2019
A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.
September 19, 2019
How agile project management has helped WSECU work smarter, faster, and better.
September 16, 2019
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By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.
Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.
September 11, 2019
Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
September 09, 2019
High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.
Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
September 04, 2019
Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
September 03, 2019
Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
August 26, 2019
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
Incorporating peer analysis is an ideal way to enhance the impact of planning season.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
August 22, 2019
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
August 19, 2019
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
August 12, 2019
The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.
A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
August 05, 2019
These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.
Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Would a merchant services program help your credit union grow deposits?
Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.