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Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.
August 17, 2020
Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
August 10, 2020
A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.
SECU rethinks REOs to create quality, affordable housing across the Tarheel State.
August 03, 2020
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One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.
Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.
Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.
July 27, 2020
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.
How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.
Data and insight from Callahan & Associates and industry suppliers.
July 24, 2020
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
July 20, 2020
Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.
Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.
Four credit unions share insights from their text messaging initiatives.
July 13, 2020
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
July 07, 2020
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
July 06, 2020
CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
Here’s info credit unions can share with members to protect both from P2P scammers.
Real comments from online review sites to inform strategies, policies, and practices.
June 30, 2020
The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.
The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.
The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.
First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.
Callahan’s associates offer their take on the best books for credit union leaders.
Have you showered today? Maybe you should.
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