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PARTNER PERSPECTIVE Organizational Structure Key to Executing Digital Transformation Strategy

Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.

By Origence, a CU Direct Brand
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August 17, 2020


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FEATURE Langley Offers ‘Leigh’ Way To Boost Member Service

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Marc Rapport

August 10, 2020


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FEATURE How To Build A Diverse Board

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By Sharon Simpson

August 10, 2020


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FEATURE Rebuild, Repair, Recover: Affinity Plus Helps The Twin Cities Heal

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.​

By Erik Payne

August 10, 2020


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FEATURE Rehab, Rent, Sell: A 3-Part Strategy To Fight Foreclosures

SECU rethinks REOs to create quality, affordable housing across the Tarheel State.

By Marc Rapport

August 03, 2020


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FEATURE There’s No Place Like Home With A 12.5-Year Loan

One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.

By Marc Rapport

August 03, 2020


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PARTNER PERSPECTIVE Buying A House Without A Spouse: Five Facts About Single Women Homebuyers

Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.

By Arch Mortgage Insurance Company
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August 03, 2020


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FEATURE Drive-Thrus And Digital Delivery: 2 Stories Of Adaption And Adoption

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.​

By Marc Rapport

July 27, 2020


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FEATURE 5 Ways To Transform DEI Talk Into Tangible Action

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By E.C. Harrison

July 27, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 4)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

July 27, 2020


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FEATURE When Remote Work Becomes Routine

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Erik Payne

July 27, 2020


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PARTNER PERSPECTIVE Trends In Vehicle Sales And Auto Financing During The Coronavirus Pandemic

How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.

By Auto Financial Group
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July 27, 2020


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FEATURE 2020 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

July 24, 2020


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FEATURE From Face Time To FaceTime: Call Center Coaching Evolves

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Erik Payne

July 20, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 3)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

July 20, 2020


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FEATURE Members Wanted Their Relief Checks. This Credit Union Ensured They Got Them.

Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.

By Marc Rapport

July 20, 2020


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PARTNER PERSPECTIVE New Mortgage Opportunities Arise In Wake Of Pandemic Lending Restrictions

Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.

By Finastra
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July 20, 2020


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FEATURE A Better Member Experience Is Only A Text Message Away

Four credit unions share insights from their text messaging initiatives.

By Sharon Simpson

July 13, 2020


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FEATURE Predictive Analytics In Play At BCU

The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.​

By Marc Rapport

July 13, 2020


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FEATURE Fighting Off Pandemic-Inspired Fraudsters

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By Marc Rapport

July 07, 2020


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FEATURE How To Use Analytics To Identify At-Risk Members

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Marc Rapport

July 06, 2020


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FEATURE Why 2 Credit Unions Are Reserving More For Loan Risk

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.​

By Marc Rapport

July 06, 2020


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PARTNER PERSPECTIVE 10 Ways To Stop P2P Payment Fraud In Its Tracks

Here’s info credit unions can share with members to protect both from P2P scammers.

By PSCU
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July 06, 2020


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FEATURE Consumer Sentiments And Employee Insights (1Q 2020) Exclusive Content

Real comments from online review sites to inform strategies, policies, and practices.

By Marc Rapport

June 30, 2020


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FEATURE Lessons In Leadership: James Wileman

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Kate Laud

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.​

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Rick Anderson

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE The Start Of Something Different

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne

June 30, 2020


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FEATURE Recommended Reading (1Q 2020) Exclusive Content

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne

June 30, 2020


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FEATURE Work From Home Bingo Exclusive Content

Have you showered today? Maybe you should.

By Erik Payne

June 30, 2020


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