CreditUnions.com

Remember Me
Register | Forgot Password?

Features

Browse Features

community-9
FEATURE Small Loans Make A Big Impact In New Mexico

Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.

By Marc Rapport

June 21, 2021


0
mortgage-8
FEATURE The 30-Minute Mortgage Closing

Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.

By Sharon Simpson

June 21, 2021


0
money-financial-12
FEATURE Teamwork Makes The Financial Relief Dream Work

STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.

By Marc Rapport

June 21, 2021


0
general-lending-10
FEATURE Equity Housing Bridges A North-South Divide

Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.

By Erik Payne

June 21, 2021


0
marketing-branding-12
FEATURE A Strategy To Engage Sports Fans And Tap New Audiences

Texas Trust Credit Union puts a creative twist on a standing sponsorship by hosting a video game competition.​

By Erik Payne

June 14, 2021


0

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

strategy-10
FEATURE What’s In A Name: Vice President Of Strategic Management

Jonathan Dubuc focuses on “getting the right things done right” at Gulf Winds Credit Union.

By Marc Rapport

June 14, 2021


0
members-people-4
FEATURE Northern Lights Up The Work-From-Home Workplace

The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.

By Marc Rapport

June 14, 2021


0
general-lending-10
FEATURE How A Former Airline Credit Union Dominates RV Loans

Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.

By Marc Rapport

June 14, 2021


0
PARTNER PERSPECTIVE Delinquency Management During Coronavirus

Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.

By CU Recovery
CUR-TLSC_Logo_Vertical-high-res

June 07, 2021


0
auto-5
auto-5
FEATURE The Driving Force Behind American 1’s Auto Lending

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?

By Erik Payne

June 07, 2021


0
PARTNER PERSPECTIVE Limited Vehicle Supply And Rising Prices In 2021: The Perfect Storm Or Smooth Sailing For Lenders?

Residual-based financing can help close the growing affordability gap as market demand soars for both used and new vehicles.

By Auto Financial Group
AFG_Logo_PMS

June 07, 2021


0
auto-2
FEATURE Digital Car Sales: 5 Best Practices For A Booming Business

How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and update an old sales model.

By Marc Rapport

June 07, 2021


0
general-lending-4
FEATURE A Lean, Green Lending Machine

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?

By Erik Payne

May 31, 2021


0
PARTNER PERSPECTIVE Build It And They Will Come — And Stay: The Do-It-Yourself Digital Storefront

With the right technology, credit unions can quickly design and go to market with the digital presence they need to retain and add members.

By VisiFI, Inc.
VISIFI_FULL_LOGO_FULL_COLOR_CMYK-72DPI_(002)

May 31, 2021


0
PARTNER PERSPECTIVE Credit Unions Must Double Down On Digital To Meet Member Needs

The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.

By Finastra
Finastra-logo

May 31, 2021


0
ideas-9
FEATURE Acquiring Outside Talent Begins From Within

The home-grown talent acquisition department at Suncoast Credit Union relies on analytics and communication to keep the ranks full.

By Marc Rapport

May 31, 2021


0
team-5
FEATURE Leaders University Turns Employees Into Financial Champions

A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.

By Marc Rapport

May 31, 2021


0
members-people-10
FEATURE Conversations Transform Members’ Finances At Teachers Credit Union

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.​

By Erik Payne

May 24, 2021


0
PARTNER PERSPECTIVE The New Paradigm: Offering Products And Services Consumers Want To Use

How to ensure consistency across all service channels and end-user satisfaction.

By Finastra
Finastra-logo

May 24, 2021


0
marketing-branding-2
FEATURE What’s In A Name: Bilingual Business Development Director

Kenia Calderon Ceron is forging a deeper relationship between Iowa’s biggest financial cooperative and the state’s growing Latino population.

By Marc Rapport

May 24, 2021


0
money-financial-13
FEATURE A Better Life For Members Is A Phone Call Away

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.​

By Erik Payne

May 24, 2021


0
PARTNER PERSPECTIVE Building Stronger Relationships With Next Gen Digital Banking

Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.

By Finastra
Finastra-logo

May 17, 2021


0
PARTNER PERSPECTIVE How Credit Unions Can Help SMBs Optimize Their Business With Omnichannel And Integrated Payments

Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.

By Elan Financial Services
Elan_150x50

May 17, 2021


0
Leadership
FEATURE Barbara Mahoney On Leadership

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.

By Erik Payne

May 17, 2021


0
branch-10
FEATURE What Has The Pandemic Taught Credit Unions About Branching?

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.

By Marc Rapport

May 17, 2021


0
community-10
FEATURE A Force Of Change For Diversity, Equity, And Inclusion

A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.

By Erik Payne

May 17, 2021


0
The credit union's insurance product drives non-interest income gains.
FEATURE A Strategy To Help Credit Scores Soar

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By Erik Payne

May 10, 2021


0
PARTNER PERSPECTIVE Better Lending Support For Minority-Owned Businesses

Technology can help level the playing field for lenders seeking to serve this promising market.

By Finastra
Finastra-logo

May 10, 2021


0
credit union education
FEATURE What’s In A Name: Youth Outreach Manager

Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.

By Marc Rapport

May 10, 2021


0
money-financial-7
FEATURE Is Now The Time To Combine Deposits And Payments?

Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.​

By Marc Rapport

May 10, 2021


0
PARTNER PERSPECTIVE Increasing Credit Union Profitability

Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.

By TruHome Solutions, LLC
truhome_callahan_email_(1)_(1)

May 03, 2021


0
PARTNER PERSPECTIVE Should Your Virtual Assistant Just Cut Costs Or Should It Do More?

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Yodlee, Inc. (Abe.ai)
Abe.ai_logo

May 03, 2021


0
Employee Incentives
FEATURE In Search Of Savings? Try Tapping Employee Talent.

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Erik Payne

May 03, 2021


0
data-15
FEATURE What’s In A Name: Member Experience Researcher

User experience research helps specialists define and refine the BECU member experience.

By Marc Rapport

May 03, 2021


2
PARTNER PERSPECTIVE 4 Ways To Enhance And Elevate The Member Experience

How — and why — to digitally keep pace with the rapidly changing needs of members.

By PSCU
PSCU_Logo_NoTag_CMYK_R

May 03, 2021


0
PARTNER PERSPECTIVE Expand Member Reach With Virtual Branches

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By Glia
Glia-Horizontal_100

May 03, 2021


0
community-11
FEATURE Having Grit, Giving Grace, And Celebrating Success In DEI

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Erik Payne

April 27, 2021


0
empowerment
FEATURE What’s In A Name: Chief Of Financial Empowerment, Marketing, And Outreach

Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.

By Marc Rapport

April 26, 2021


1
seg
FEATURE The Secret Behind SEG Success At Franklin Mint FCU

The Pennsylvania cooperative dishes on the best practices it has discovered for adding employee groups that also make the CU its PFI.

By Marc Rapport

April 26, 2021


0
worker-bees
FEATURE How To Carry On Culture In A Work-From-Home World

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport

April 26, 2021


0
community-9
FEATURE A Force For Good In Banking

Clearwater FCU adopted a values-based banking approach in 2017 and has made significant strides in building a resilient, transparent, and socially and environmentally aware cooperative.

By Erik Payne

April 19, 2021


0
workplace2.0
FEATURE Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Marc Rapport

April 19, 2021


1
marketing-branding-4
FEATURE Pilot, Test, And Assess: How Marketing Drives Growth At Hudson Valley Credit Union

A marketing road map guides product promotion, development, and execution at the New York cooperative.​

By Marc Rapport

April 19, 2021


0
community-3
FEATURE 20 Ways To Help People And Communities In Need

Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.

By Callahan & Associates

April 19, 2021


0
cooperate
FEATURE Have Credit Unions Lost Their Way?

Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.

By E.C. Harrison

April 12, 2021


1
office-healthcare
FEATURE What’s In A Name: Chief Financial Health Officer

Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.

By Marc Rapport

April 12, 2021


0
PARTNER PERSPECTIVE Loyalty Programs Are Affecting Commerce As A Whole

The right loyalty program is a linchpin to keeping those new consumers who came aboard as digital shoppers during the pandemic.

By FIS
FIS_Logo_Green_(150x50)

April 05, 2021


0
PARTNER PERSPECTIVE Engaging Your Cardmembers With A Slick And Secure Credit Card Mobile Application

Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.

By Elan Financial Services
Elan_150x50

April 05, 2021


0
PARTNER PERSPECTIVE 4 Ways To Modernize And Streamline Your Payments Ecosystem

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By Alogent
Alogent-Logo-rgb

April 05, 2021


0
PARTNER PERSPECTIVE A Year Later: What’s Here To Stay And What’s Next In Payments

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By PSCU
PSCU_Logo_NoTag_CMYK_R

April 05, 2021


0
payments-6
FEATURE Swipe, Dip, Tap: Contactless Offers A New Way To Pay

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Erik Payne

April 05, 2021


0
FEATURE Credit Union Compensation Survey Exclusive Content

In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.

By Callahan & Associates

April 05, 2021


0
FEATURE Anatomy Of GreenState Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 01, 2021


0
FEATURE Annual Credit Union Directory — Vol. 36 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

April 01, 2021


0
branch-11
FEATURE 6 Practices To Adopt In Appointment-Only Branches

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Erik Payne

March 29, 2021


0
PARTNER PERSPECTIVE 9 Steps To Choose A “Best-Fit” Collections Tech Upgrade

The many facets of a tech upgrade can make the process overwhelming. Bridgeforce’s nine-step guide ensures a best-fit solution is chosen.

By Bridgeforce
Bridgeforce_Logo

March 29, 2021


0
members-people-11
FEATURE What’s In A Name: Chief Relationship Officer

Marc Ernest oversees a holistic approach to building business relationships at Franklin Mint Federal Credit Union.

By Marc Rapport

March 29, 2021


0
Financial_Wellness
FEATURE Financial Wellness Takes A Creative Turn In Philadelphia

Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.

By Marc Rapport

March 29, 2021


0
FEATURE Financial Wellbeing Joins The Front Line At Patelco

The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.

By Erik Payne

March 23, 2021


0
FEATURE Enrichment FCU Refocuses On Retail To Enhance Members’ Lives

The Tennessee cooperative says PPP lending helped borrowers and the credit union alike — but at the cost of strategic initiatives.

By Marc Rapport

March 22, 2021


0
branch-10
FEATURE Branch Problems Are The PIT's

One credit union’s process improvement team tackles inefficiencies and problems. Up now? The future of the branch.

By Erik Payne

March 22, 2021


0
Lending_Efficiency
FEATURE Neighbors FCU Builds Business Relationships Through PPP Lending

The cooperative attracted new members and is now delivering competitive business services with a credit union touch.

By Marc Rapport

March 15, 2021


0
marketing-branding-10
FEATURE What’s In A Name: Writer And Brand Voice Specialist

Elizabeth Marshall goes beyond copywriting to combine the written word with a tone that’s personal, professional, and SEO-friendly.

By Marc Rapport

March 15, 2021


0
dividends
FEATURE How To Balance Patronage Dividends And Loan Loss Reserves

Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.

By Marc Rapport

March 08, 2021


0
charter-change
FEATURE How To Charter A Credit Union

After four years of dreaming, planning, and acting, Growing Oaks FCU opened its doors for business in December 2020.

By Erik Payne

March 08, 2021


0
PARTNER PERSPECTIVE Catalyzing The Digital Conversation

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Symitar
Symitar_Logo_2017_Color_wTagline

March 08, 2021


1
office-healthcare
FEATURE How 3 Credit Unions Are Handling The COVID-19 Vaccine

The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?

By Erik Payne

March 01, 2021


0
ORNL_Branch_Sweaters_2_750
FEATURE Tips To Turn 2021 Into A Banner Year For Employee Engagement

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Erik Payne

March 01, 2021


0
strategy-20
FEATURE 4 Fabulous Onboarding Practices

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

By Alix Patterson

March 01, 2021


0
Reward Programs
FEATURE What’s In A Name: Director Of Total Rewards

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

By Marc Rapport

March 01, 2021


0
FEATURE 2020 Member Relief Survey Exclusive Content

In January 2021, Callahan & Associates surveyed credit union leaders around the country about their approaches to member relief throughout the COVID-19 pandemic. The results were varied and insightful. Read the full report.

By Callahan & Associates

March 01, 2021


0
FEATURE Meet The Member Experience Finalists For The 2021 Innovation Series

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By Marc Rapport

February 22, 2021


0
PARTNER PERSPECTIVE 3 Ways The Biden Administration Could Impact The Future Of Higher Ed Finance. And, 3 Ways Credit Unions Can Help Right Now.

Unique times call for innovative, responsive, unique lending solutions for college students and their families.

By CU Student Choice
CU_StuChoice_logo_horz_RGB

February 22, 2021


0
auto-11
FEATURE Credit Union Auto Lending Growth Slows But Still Grows

Auto lending continues to dominate in penetration and market share; loan quality also improves.

By Michael Zelna

February 22, 2021


0
data-17
FEATURE Member Data Reveals Surprising Truths At Texas Trust Credit Union

A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.

By Marc Rapport

February 22, 2021


1
data-15
FEATURE What’s In A Name: Assistant Vice President Of Market Strategy & Analytics

An English major uses business analytics to help develop strategy at CEFCU.

By Marc Rapport

February 22, 2021


0
FEATURE Meet The Lending Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.​

By Marc Rapport

February 16, 2021


0
Abound_ITM_Full_Branch
FEATURE Delayed Branch Opening. Deeper Community Connections.

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

By Erik Payne

February 15, 2021


0
FEATURE Dave Larson On What’s To Come In 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By Erik Payne

February 15, 2021


0
FEATURE Steve Bugg On What’s To Come In 2021

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

By Erik Payne

February 15, 2021


0
mobile-7
FEATURE Meet The Mobile Finalists For The 2021 Innovation Series

This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.

By Marc Rapport

February 15, 2021


0
FEATURE Kathy Duvall On What’s To Come In 2021

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

By Erik Payne

February 15, 2021


0
growth-8
FEATURE 3 Leaders Weigh In On What’s To Come In 2021

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

By Erik Payne

February 15, 2021


0
FEATURE A Strategy To Show Members Love Any Day Of The Year

Public Service Credit Union surveyed members, bought gifts, and made donations to take care of the community it loves.

By Marc Rapport

February 10, 2021


0
PARTNER PERSPECTIVE Protecting Cardmembers Against Cybersecurity And Fraud Threats In The New Normal

Ensure your credit card partner provides the best technology and people to protect your credit union and your members.

By Elan Financial Services
Elan_150x50

February 09, 2021


0
members-people-10
FEATURE Diversity Begins With Inclusivity At American 1

The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.

By Marc Rapport

February 08, 2021


0
money-financial-12
FEATURE SMCU Distributes Dollars And Dreams During A Destructive Year

When the pandemic hit, San Mateo Credit Union moved quickly to stand up a non-profit fund and move much-needed assistance into the communities it serves.

By Erik Payne

February 08, 2021


0
general-lending-2
FEATURE Pandemic Lending Lessons Put Into Play

Five lending leaders offer new insights about old values as they put new strategies into place to protect their cooperative and members.

By Marc Rapport

February 01, 2021


0
Saving_For_House
FEATURE Don’t Refi. Modify.

Low interest rates have ignited interest in refinances. At Star One, mortgage modifications build member loyalty.

By Erik Payne

February 01, 2021


0
PARTNER PERSPECTIVE 5 Lessons The Pandemic Has Taught Us About Vehicle Financing

How to position your credit union’s auto loan strategy for success in 2021.

By Auto Financial Group
AFG_Logo_PMS

February 01, 2021


1
PARTNER PERSPECTIVE 4 Reasons Credit Unions Must Make The Move To Digital Lending

Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.

By Alogent
Alogent-Logo-rgb

February 01, 2021


1
board-meeting
FEATURE A New Board For A Changing Membership

Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.

By E.C. Harrison

January 25, 2021


0
leadership2
FEATURE Linda Bodie On Leadership

The leader of Element FCU reflects on the CEO journey in these times of COVID-19.

By Marc Rapport

January 25, 2021


0
general-technology-3
FEATURE What’s In A Name: Vice President Of Market Intelligence, Product Design, And Growth

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

By Marc Rapport

January 25, 2021


0
money-financial-18
FEATURE How To Build A Better Budget One Month At A Time

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Marc Rapport

January 18, 2021


0
Workplace Culture
FEATURE How Does A People-First Culture Fare During The Pandemic?

Dallas-based Advancial has moved its entire back-office team to remote work. Its office space and personnel structure might never be the same, but the credit union is focused on ensuring its culture. ​

By Erik Payne

January 18, 2021


0
community-5
FEATURE Local Cooperatives Thrive With VSECU

The Vermont cooperative relies on a little-known state statute to make direct investments in cooperatives to bolster local economies and create a better world.

By E.C. Harrison

January 18, 2021


0
FEATURE What Financial Challenges Do Members Think They’ll Have In 2021?

In this persisting pandemic, credit unions are taking a long view of member support. A poll by Gallup identifies anticipated member needs directly from the source.

By Anson Vuong

January 15, 2021


0
financial_wellness
FEATURE Why Financial Wellbeing Is Critical To Member Success

In a world of self-serving member experience metrics, supporting a member’s financial wellbeing is all about them, which is truly the pinnacle of member service.

By Anson Vuong

January 13, 2021


0
PARTNER PERSPECTIVE Improving Financial Wellbeing Starts At Home

Why PSCU has committed to employee and member financial wellness and how the movement can do the same.​

By PSCU
PSCU_Logo_NoTag_CMYK_R

January 11, 2021


1
PARTNER PERSPECTIVE What Could Post-Pandemic Growth Look Like?

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Symitar
Symitar_Logo_2017_Color_wTagline

January 11, 2021


0
office-healthcare
FEATURE What’s In A Name: Director Of Financial Wellness And Wellbeing

Jeff Sobieralski educates and engages members at the Indiana financial cooperative.

By Marc Rapport

January 11, 2021


0
PARTNER PERSPECTIVE Building Member Loyalty Through Trust

Now more than ever, members need you, and integrated technology is central to ensuring you deliver.

By Symitar
Symitar_Logo_2017_Color_wTagline

January 04, 2021


0
strategy-20
FEATURE The Most Magical Credit Union On Earth

Partners FCU serves the employees of The Walt Disney Company. But making its members financial dreams come true is no fairy tale in a moment of deep economic uncertainty.

By Erik Payne

January 04, 2021


0
strategy-19
FEATURE The Value Of Planning During A Pandemic

Credit unions proved in 2020 that they are at their best when times are tough.

By Jay Johnson

January 04, 2021


0
general-technology-2
FEATURE What's In A Name: Vice President Of Emerging Technologies

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Marc Rapport

January 04, 2021


0
growth-12
FEATURE Teamwork Drives Improvements At MSUFCU

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.

By Marc Rapport

January 04, 2021


0
FEATURE Anatomy Of Partners Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

January 01, 2021


0
strategy-15
FEATURE Lessons Learned From A Challenging Year — Part 3

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 28, 2020


0
strategy-19
FEATURE Lessons Learned From A Challenging Year — Part 2

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 28, 2020


0
strategy-4
FEATURE Lessons Learned From A Challenging Year — Part 1

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport

December 21, 2020


0
FEATURE 2021 Vendor Showcase — Part 2

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates

December 16, 2020


0
PARTNER PERSPECTIVE Elevate Your Business Insights And Your Card Business

Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business. ​

By Fiserv
fiserv_logo_orange_rgb

December 14, 2020


0
training3
FEATURE Truity FCU Takes A New Approach To New Hire Training

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.

By Erik Payne

December 14, 2020


0
FEATURE 2021 Vendor Showcase — Part 1

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates

December 14, 2020


0
Workplace Culture
FEATURE Check In To Prevent Employee Burn Out

Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.

By Marc Rapport

December 14, 2020


0
FEATURE Big Players Still Dominate The Core Provider Market, But Disruptors Lurk

Subtle shifts in market share highlight the specialization of the core provider marketplace – there is a core provider tailored to any type of credit union business model.

By William Hunt

December 10, 2020


0
PARTNER PERSPECTIVE The Nacha Operating Rules Are Changing. Is Your Credit Union Keeping Up To Date?

Several new rules are coming in the year ahead, particularly in the area of authorization requirements.​

By Nacha
Nacha_Logo_CMYK

December 07, 2020


0
general-technology-11
FEATURE A SAFE Trip Through A Virtual Conversion

The South Carolina cooperative shares how it coped with the coronavirus crisis while scuttling a 30-year-old, in-house core in favor of a new, outsourced platform.

By Marc Rapport

December 07, 2020


0
general-technology-10
FEATURE Should It Stay Or Should It Go?

Working from home adds to the importance of securing the data pipeline. Leaders must now consider what data to keep, what data to destroy, and when to destroy it.

By Marc Rapport

December 07, 2020


0
PARTNER PERSPECTIVE 3 Common And Costly Core Search Mistakes

Identifying true costs and terms takes a team effort on the way to making the best decision.

By CU-Interface
CUInterface_Logo_final

December 07, 2020


0
general-technology-14
FEATURE Learning To Live With Virtual Conversions

Communication through digital channels proves key to ensuring a successful swap from one core to another.

By Marc Rapport

December 07, 2020


0
FEATURE 2021 Supplier Market Share Guide: Credit Union Core Processors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.


December 04, 2020


0
leadership2
FEATURE How Do Managers Become Leaders?

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.

By Erik Payne

November 30, 2020


0
phishing, DDoS
FEATURE How To Teach A Credit Union To Catch A Phish

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Erik Payne

November 30, 2020


0
community-9
FEATURE What’s In A Name: AVP Of Business And Community Engagement

Debi Knoblock brings together financial literacy, school and community outreach, and business development at Texas Trust.

By Marc Rapport

November 30, 2020


0
members-people-11
FEATURE Virtual But Not Alone: Lessons From 2 Annual Meetings

Honda FCU and Partners share experiences from their first online annual meetings.

By Marc Rapport

November 30, 2020


0
branch-5
FEATURE 12,000 Appointments. 5 Months. 1 In-House Tool.

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

By Rebecca Wessler

November 23, 2020


0
branch-10
FEATURE Service When, And Where, It Suits The Member

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

By Rebecca Wessler

November 23, 2020


0
branch-11
FEATURE A Strategy To Combat COVID-19 In 5 Weeks Or Less

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

By Rebecca Wessler

November 23, 2020


0
Ent_big_check
FEATURE 3 Ways To Step Up For Small Businesses

Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.

By Marc Rapport

November 23, 2020


0
branch-2
FEATURE Online Scheduling Tools: 3 Stories Of Deployment And Adoption

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By Rebecca Wessler

November 23, 2020


0
mortgage-8
FEATURE It’s A Beautiful Day In The Neighborhood

Columbus United FCU joins forces with a national nonprofit to champion housing availability in rural Nebraska.

By Marc Rapport

November 16, 2020


0
general-lending-8
FEATURE Small-Dollar Loans Boast Big Career Potential

A Louisiana credit union brings technical education within reach by removing two major barriers to attaining it.

By Erik Payne

November 16, 2020


0
PARTNER PERSPECTIVE Getting Mobile Deposit Right

Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.

By Vertifi Software
Vertifi_cmyk

November 16, 2020


0
general-technology-11
FEATURE How To Convert Members To Digital During A Pandemic

Iterative changes drive digital growth at Truliant and Canvas credit unions.

By Marc Rapport

November 16, 2020


0
PARTNER PERSPECTIVE How A Responsible Credit Program Can Enhance Member Financial Stability

Effective management of credit card debt can increase both the cooperative’s business and the member’s financial stability.

By LSC
LSC50th_FINALlogo-01

November 16, 2020


0
PARTNER PERSPECTIVE Don’t Settle For The Status Quo. Boost Engagement With Your Loan Members.

Pay it with Payigy.

By Sherpa Technologies
Sherpa

November 16, 2020


0
general-technology-14
FEATURE The New Rules For Credit Union Innovation In 2020

Five industry leaders share how they keep innovation at the forefront in a challenging, changing environment.

By E.C. Harrison

November 09, 2020


0
seg
FEATURE Navy Federal: Big Credit Union. Narrow Focus.

In time for Veteran’s Day, the nation’s largest credit union offers lessons learned during its decades of success building long-term member relationships.

By Erik Payne

November 09, 2020


3
community-5
FEATURE How To Manage Morale During Social Distancing

Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.

By Marc Rapport

November 09, 2020


0
remote-services
FEATURE Come For The Cookies. Stay For The Dough.

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

By Erik Payne

November 09, 2020


0
data-2
FEATURE New Recession. Different Problems.

Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.

By Marc Rapport

November 02, 2020


0
data-13
FEATURE Purpose + Data = A New Take On Product Development

Research and reflection drives a new lineup of products and services at Seattle Credit Union.

By Marc Rapport

November 02, 2020


0
PARTNER PERSPECTIVE Partnering With CSI To Streamline IT Management And Cybersecurity

A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.

By Computer Services, Inc.
_csi_3_color_brand_rgb_(002)

November 02, 2020


0
PARTNER PERSPECTIVE Intelligent Communication Strategies To Improve Your Collections Efforts

A scalable solution for outsourcing collections can save up to 50% compared with in-house efforts.

By SWBC
clip_image002

November 02, 2020


0
PARTNER PERSPECTIVE Prepare Members For A Hotly Competitive Homebuying Market

How a Roadmap to Homeownership can provide an edge to homebuyers, especially first-timers.

By Arch Mortgage Insurance Company
Arch_MI_New_-_Correct

November 02, 2020


0
PARTNER PERSPECTIVE Mapping Out Your Digital Account Opening And Lending Journey With Insight From Yogi, Albert, Mae, And Hannibal

How can you determine if your digital lending and account opening strategy is on track?

By MeridianLink, Inc.
big-ml-logo-transparent

November 02, 2020


0
PARTNER PERSPECTIVE The Shifting Landscape Of Higher Education Finance

How COVID-19 and new leadership could impact student lending policy.

By CU Student Choice
CU_StuChoice_logo_horz_RGB

October 26, 2020


0
PARTNER PERSPECTIVE Consumer Vehicle Purchasing Trends In The “New Normal” And What They Mean For Your Credit Union

How to position your credit union for a post-COVID world.

By Auto Financial Group
AFG_Logo_PMS

October 26, 2020


0
general-technology-4
FEATURE Cybersecurity Awareness Is More Important Than Ever

A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.

By E.C. Harrison

October 26, 2020


0
Rogue_North_Medford_Branch
FEATURE Oregon Credit Unions Step Up To Distribute Relief

A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.

By Marc Rapport

October 26, 2020


0
Lake_Trust_Food_Security_1000
FEATURE A Day Of Service During A Challenging Year

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

By Erik Payne

October 26, 2020


0
core-values
FEATURE A Strategy To Express Social Values. Every Day. All The Time.

Even the most basic principles of a credit union’s work are worth celebrating. This credit union tells its story while engaging its community.

By Sharon Simpson

October 19, 2020


0
general-technology-14
FEATURE What’s In A Name: AVP Of Optimization

Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.

By Marc Rapport

October 19, 2020


0
PARTNER PERSPECTIVE A Digital Transformation Journey: Success Is In The Details

Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.

By Vertifi Software
Vertifi_cmyk

October 19, 2020


0
Northern_Croghan_Exterior
FEATURE The 6-Week Branch Transformation

A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.

By Erik Payne

October 19, 2020


1
shrinking
FEATURE 6 Months Going On 6 Years: The New Normal At TwinStar

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.

By Erik Payne

October 12, 2020


0
leadership3
FEATURE Viral Catastrophe. Digital Response.

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

By Marc Rapport

October 05, 2020


0
PARTNER PERSPECTIVE CU Guide: Keeping Members At The Center Of Your Digital Transformation

People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.

By Total Expert Inc
TotalCorrect

October 05, 2020


0
innovation
FEATURE Stand Apart In Business Services

West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.

By Marc Rapport

October 05, 2020


0
FEATURE Anatomy Of A CDFI Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

October 05, 2020


0
FEATURE The Importance Of Being Community-Focused Exclusive Content

Certified CDFI credit unions bring a hyper-local focus to their community work. Here, four leaders discuss the missions of their organizations in today’s tumultuous environment.

By Erik Payne

October 05, 2020


0
FEATURE School Daze Are Here Again Exclusive Content

The 2020 school year may be untraditional, but the credit union industry’s support of area schools and school districts remains robust as ever. And while not every credit union that serves educational systems features ‘Schools’ in their name, in this word search, see if you can spot 10 credit unions from across the nation who do.

By Erik Payne

October 05, 2020


0
FEATURE Meet The Moment Exclusive Content

Second quarter trends highlight early financial fallout from the coronavirus pandemic.

By Erik Payne

October 05, 2020


0
FEATURE Responding To The Local Needs Of 300,000 Residents Exclusive Content

Azra Samiee, assistant director of marketing and outreach, Brooklyn Cooperative Federal Credit Union, discusses her credit union's opportunity to build wealth and resilience among Brooklynites.

By Erik Payne

October 05, 2020


0
PARTNER PERSPECTIVE How Digital Offerings Can Help Ease Member Stress

Contactless and card-not-present payments soar as pandemic continues. Credit unions need to provide those options.

By PSCU
PSCU_Logo_NoTag_CMYK_R

October 05, 2020


1
PARTNER PERSPECTIVE How To Provide A Seamless Bill Pay Journey

Alacriti builds EBPP core competency while integrating AI chatbot with Glia’s Digital Customer Service Platform

By Alacriti
Alacriti_grey_large

October 05, 2020


0
FEATURE Macro Overiew And Industry Trends (2Q20) Exclusive Content

COVID-19 continues to make headlines for social and economic reasons. What else should credit unions know at second quarter?

By William Hunt

September 30, 2020


0
FEATURE Industry Trends: Auto Lending (2Q20) Exclusive Content

The affects of a three-year pullback from indirect lending and the COVID-19 pandemic have resulted in a decade-long low in auto lending growth in the second quarter.

By William Hunt

September 30, 2020


0
FEATURE Industry Trends: Shares (2Q20) Exclusive Content

As the economic ramifications of COVID-19 swept through the country, the personal savings rate hit an all-time high as consumers moved their savings into deposit accounts.

By Aman Johal

September 30, 2020


0
FEATURE Industry Trends: Investments (2Q20) Exclusive Content

The Federal Reserve kept interest rates at record lows throughout the second quarter, and the economic uncertainty wrought by COVID-19 supported record inflows at financial institutions.Consequently, credit union investment portfolios reported strong growth

By Aman Johal

September 30, 2020


0
FEATURE Industry Trends: Member Relationships (2Q20) Exclusive Content

During the social and economic uncertainty of the past several months, members and non-members turned to their financial institutions for help. Second quarter data tells that story.

By William Hunt

September 30, 2020


0
FEATURE Industry Trends: Earnings (2Q20) Exclusive Content

Due to economic lockdowns and government relief efforts, in the second quarter financial institutions had to develop creative strategies to generate revenue.

By Aman Johal

September 30, 2020


0
FEATURE Industry Trends: Human Capital (2Q20) Exclusive Content

Unemployment soared to its highest level in more than 70 years, but the credit union industry managed to hold onto their staff members and add to their ranks in second quarter.

By Aman Johal

September 30, 2020


0
FEATURE A Bank Of Second Chances For SEGs In Southwest Louisiana Exclusive Content

Chad Miller, CEO, Southwest Louisiana Credit Union, discusses his credit union's work to serve the low-income, high-risk populations left behind by mainstream financial services.

By Erik Payne

September 30, 2020


0
mortgage-8
FEATURE Industry Trends: Mortgages (2Q20) Exclusive Content

Low interest rates and federal aid combined to create a surge in demand for home financing, as both refinances and purchases performed well in the second quarter.

By William Hunt

September 30, 2020


0
FEATURE Industry Trends: Loans (2Q20)

Although the pandemic hindered consumer spending, some aspects of the credit union loan portfolio reported strong gains in the second quarter.

By William Hunt

September 30, 2020


0
credit union education
FEATURE On-site Learning Lab Supports School Children At MSUFCU

Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.​

By Marc Rapport

September 28, 2020


0
SSCFCU_Matthew_House_Chicago_750
FEATURE Building Economic Capacity In Chicago’s South Side

Gregg Brown, CEO, South Side Community Federal Credit Union, discusses his credit union's mission to equalize economic power and to fight poverty on Chicago's South Side.

By Erik Payne

September 28, 2020


0
members-people-8
FEATURE Recommended Reading (2Q 2020)

Callahan’s associates offer their take on the best books for credit union leaders.

By Chris Howard

September 28, 2020


2
PARTNER PERSPECTIVE Marketing Automation: Driving More Efficient Mortgage Lending Operations

Marketing automation offers many advantages to credit unions that are pursuing growth and that seek to deepen relationships with their members.

By Origence, a CU Direct Brand
Origence-Wordmark-Black_tm-CUD-brand-2x

September 28, 2020


0
impact
impact
FEATURE What’s In A Name: Community Impact Officer

Simeon Chapin plays an integral role in communicating and executing Vermont State Employees Credit Union’s goals to make a local and global difference.

By Marc Rapport

September 28, 2020


0
UFCU_Scholars_750
FEATURE Student Internships In The Age Of Virtual Staffing

After adopting a virtual model for its college internship program, UFCU continued to build out financial wellness counseling, networking, and scholarship components.

By Marc Rapport

September 22, 2020


0
data-2
FEATURE Industry Trends: COVID-19 (2Q20)

Second quarter data highlights further impacts from the COVID-19 crisis on the credit union industry.​

By Aman Johal

September 21, 2020


0
community-5
FEATURE A Benefit For Credit Unions With A Conscience In Community Development

Carla Decker, the CEO of DC Credit Union, discusses her credit union's commitment to community and how the COVID-19 crisis has affected her certified CDFI shop.

By Erik Payne

September 21, 2020


1
help-across
FEATURE How Credit Unions Help Credit Unions

Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.

By Marc Rapport

September 21, 2020


0
Team_United_HQ_Rendering_450
FEATURE Pandemic Or Not, Here Comes The New HQ

How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.

By Marc Rapport

September 14, 2020


0
digital-home
FEATURE Enrichment FCU And A Post-Pandemic New Normal

The Tennessee cooperative is planning to redeploy staff and create a digital-first culture.

By Marc Rapport

September 14, 2020


0
Workplace Culture
FEATURE Is Your Credit Union Ready For A Remote-Only Workforce?

Three senior executives at a CUSO with a predominately remote workforce offer words of wisdom for cooperatives considering the future of their office operations.

By Erik Payne

September 08, 2020


0
general-lending-7
FEATURE Tips To Prepare For PPP Forgiveness

An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.

By Sharon Simpson

September 07, 2020


0
strategy-102
FEATURE 2 Questions About Helping Members Face Today’s Challenges

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By Marc Rapport

August 31, 2020


0
marketing-branding-4
FEATURE How To Build An Award-Winning Marketing Team

Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.

By Erik Payne

August 31, 2020


0
diversity
FEATURE Coastal Credit Union Takes On DEI From The Inside And Out

This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.

By Marc Rapport

August 31, 2020


0
general-technology-5
FEATURE How COVID-19 Forced A Shift In Technology Production At United FCU

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By Erik Payne

August 24, 2020


0
members-people-8
FEATURE Organizing Strength Into Compelling Power

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.

By Phylicia Atkins

August 24, 2020


0
career-tree
FEATURE How To Recruit The Next Generation Of Credit Union Leaders

Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.

By Rebecca Wessler

August 24, 2020


1
FEATURE 25 Years Of Innovation And Collaboration

This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.

By Marc Rapport

August 20, 2020


0
general-lending-8
general-lending-8
FEATURE What We Can Learn From Successful PPP Lenders On How To Serve Small Businesses

Five credit unions shares insights from their Paycheck Protection Program efforts.

By Sharon Simpson

August 17, 2020


0
community-9
FEATURE CEOs Take On The Role Of Chief Equity Officer

Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.

By E.C. Harrison

August 17, 2020


1
PARTNER PERSPECTIVE Organizational Structure Key to Executing Digital Transformation Strategy

Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.

By Origence, a CU Direct Brand
Origence-Wordmark-Black_tm-CUD-brand-2x

August 17, 2020


0
credit union education
educating
FEATURE A Solution To Educate Members During A Pandemic

Nearly 30,000 attendees have attended virtual financial education webinars since the pandemic halted in-person sessions at VACU.

By Marc Rapport

August 17, 2020


1
members-people-9
members-people-9
FEATURE How To Build A Diverse Board

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By Sharon Simpson

August 10, 2020


2
helping-hand
helping-hand
FEATURE Rebuild, Repair, Recover: Affinity Plus Helps The Twin Cities Heal

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.​

By Erik Payne

August 10, 2020


0
general-technology-9
FEATURE Langley Offers ‘Leigh’ Way To Boost Member Service

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Marc Rapport

August 10, 2020


0
home
FEATURE There’s No Place Like Home With A 12.5-Year Loan

One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.

By Marc Rapport

August 03, 2020


0
PARTNER PERSPECTIVE Buying A House Without A Spouse: Five Facts About Single Women Homebuyers

Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.

By Arch Mortgage Insurance Company
Arch_MI_New_-_Correct

August 03, 2020


0
home-equity
FEATURE Rehab, Rent, Sell: A 3-Part Strategy To Fight Foreclosures

SECU rethinks REOs to create quality, affordable housing across the Tarheel State.

By Marc Rapport

August 03, 2020


0
mobile-8
FEATURE Drive-Thrus And Digital Delivery: 2 Stories Of Adaption And Adoption

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.​

By Marc Rapport

July 27, 2020


0
PARTNER PERSPECTIVE Trends In Vehicle Sales And Auto Financing During The Coronavirus Pandemic

How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.

By Auto Financial Group
AFG_Logo_PMS

July 27, 2020


0
Workplace Culture
Workplace Culture
FEATURE When Remote Work Becomes Routine

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Erik Payne

July 27, 2020


0
career-tree
FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 4)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

July 27, 2020


0
members-people-3
FEATURE 5 Ways To Transform DEI Talk Into Tangible Action

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By E.C. Harrison

July 27, 2020


0
FEATURE 2020 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

July 24, 2020


0
PARTNER PERSPECTIVE New Mortgage Opportunities Arise In Wake Of Pandemic Lending Restrictions

Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.

By Finastra
Finastra-logo

July 20, 2020


0
career-tree
FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 3)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

July 20, 2020


0
Check
FEATURE Members Wanted Their Relief Checks. This Credit Union Ensured They Got Them.

Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.

By Marc Rapport

July 20, 2020


0
call-center-11
FEATURE From Face Time To FaceTime: Call Center Coaching Evolves

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Erik Payne

July 20, 2020


0
data-18
FEATURE Predictive Analytics In Play At BCU

The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.​

By Marc Rapport

July 13, 2020


0
mobile-7
FEATURE A Better Member Experience Is Only A Text Message Away

Four credit unions share insights from their text messaging initiatives.

By Sharon Simpson

July 13, 2020


0
fraud2
FEATURE Fighting Off Pandemic-Inspired Fraudsters

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By Marc Rapport

July 07, 2020


0
risk
FEATURE Why 2 Credit Unions Are Reserving More For Loan Risk

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.​

By Marc Rapport

July 06, 2020


0
PARTNER PERSPECTIVE 10 Ways To Stop P2P Payment Fraud In Its Tracks

Here’s info credit unions can share with members to protect both from P2P scammers.

By PSCU
PSCU_Logo_NoTag_CMYK_R

July 06, 2020


0
data-18
FEATURE How To Use Analytics To Identify At-Risk Members

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Marc Rapport

July 06, 2020


0
FEATURE Consumer Sentiments And Employee Insights (1Q 2020) Exclusive Content

Real comments from online review sites to inform strategies, policies, and practices.

By Marc Rapport

June 30, 2020


0
leadership4
FEATURE Lessons In Leadership: Rick Anderson

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


0
FEATURE Lessons In Leadership: Kate Laud

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.​

By Erik Payne

June 30, 2020


0
FEATURE Lessons In Leadership: James Wileman

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


0
FEATURE Industry Trends: Loans (1Q20) Exclusive Content

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Sam Taft

June 30, 2020


0
FEATURE Industry Trends: Mortgages (1Q20) Exclusive Content

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal

June 30, 2020


0
FEATURE Industry Trends: Auto Lending (1Q20) Exclusive Content

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

By Aman Johal

June 30, 2020


0
FEATURE Industry Trends: Shares (1Q20) Exclusive Content

Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.

By Aman Johal

June 30, 2020


0
FEATURE Industry Trends: Investments (1Q20) Exclusive Content

Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.

By Aman Johal

June 30, 2020


0
FEATURE Industry Trends: Earnings (1Q20) Exclusive Content

A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.

By William Hunt

June 30, 2020


0
FEATURE Industry Trends: Member Relationships (1Q20) Exclusive Content

Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.

By William Hunt

June 30, 2020


0
FEATURE Industry Trends: Human Capital (1Q20) Exclusive Content

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

By William Hunt

June 30, 2020


0
FEATURE Industry Trends: COVID-19 (1Q20) Exclusive Content

First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.

By William Hunt

June 30, 2020


0
FEATURE Macro Overiew And Industry Trends (1Q20) Exclusive Content

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Sam Taft

June 30, 2020


0
FEATURE The Disaster Before The Disaster

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

By Leigh Anne Terry

June 30, 2020


0
FEATURE Lessons In Leadership: Roderic Flowers

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


0
FEATURE Leadership Amid Crisis

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.​

By Erik Payne

June 30, 2020


0
FEATURE State In The Spotlight: California Exclusive Content

How did Golden State credit unions perform in the first quarter?

By Michael Blackman

June 30, 2020


0
FEATURE Market Snapshot: 1Q 2020 Exclusive Content

Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.

By Michael Blackman

June 30, 2020


0
FEATURE Work From Home Bingo Exclusive Content

Have you showered today? Maybe you should.

By Erik Payne

June 30, 2020


0
FEATURE Recommended Reading (1Q 2020) Exclusive Content

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne

June 30, 2020


0
FEATURE The Start Of Something Different

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne

June 30, 2020


0
mortgage-11
FEATURE How 6 Credit Unions Cope With Mortgage Madness

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Marc Rapport

June 29, 2020


0
leadership3
FEATURE Lessons In Leadership: Kristy Hesse

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne

June 29, 2020


0
PARTNER PERSPECTIVE COVID-19’s Impact On The Payments Industry

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By Elan Financial Services
Elan_150x50

June 29, 2020


0
money-financial-13
FEATURE 7 Credit Unions. 2 Questions About Prepping For More Pandemic Fallout

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Marc Rapport

June 22, 2020


0
grant
FEATURE A Major Metro Partnership Provides Grants To City Workers

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Erik Payne

June 22, 2020


0
data-15
FEATURE Widespread Pandemic: Learnings And Implications Evident In First Quarter Data

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Jay Johnson

June 22, 2020


0
leadership2
FEATURE Lessons In Leadership: Marci Francisco

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne

June 22, 2020


0
FEATURE How To Complete A Merger … Remotely

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Erik Payne

June 17, 2020


0
PARTNER PERSPECTIVE Video Banking In The Bigger Member Services Picture

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By Glia
Glia-Horizontal_100

June 15, 2020


0
team-6
FEATURE How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.

By Marc Rapport

June 15, 2020


0
PARTNER PERSPECTIVE How Are Credit Unions Managing Costs In A Time Of Crisis?

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By ICI Consulting, Inc.
ICI_logo-light_blue

June 15, 2020


0
compliance
FEATURE Risky Business: Compliance And Change On Overdrive At WSECU

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.

By Marc Rapport

June 15, 2020


0
career-tree
FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

June 15, 2020


0
office-healthcare
FEATURE Teachers Shares Stories From A COVID-19 Hotspot

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By Marc Rapport

June 08, 2020


0
general-technology-8
general-technology-8
FEATURE Good Timing: Distributed Ledgers Launch During The Pandemic

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Marc Rapport

June 08, 2020


0
general-lending-9
FEATURE Lake Trust Brings In The Consumer Cavalry To Process PPP

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Erik Payne

June 08, 2020


0
crossroads2
FEATURE How To Build A Better Collections Process

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.​

By Erik Payne

June 04, 2020


0
general-lending-3
FEATURE Lenders On Loan Make Mortgages At Affinity Plus

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By Erik Payne

June 01, 2020


0
PARTNER PERSPECTIVE College Prepped: Making Sure Your Private Student Lending Program Is Built For Success During The Pandemic, And Beyond

By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.​

By CU Student Choice
CU_StuChoice_logo_horz_RGB

June 01, 2020


0
PARTNER PERSPECTIVE How Financial Center First Ramped Up Their Payments Platform

Lower wait times and more self-service options result in higher member satisfaction.

By SWBC
clip_image002

June 01, 2020


0
general-lending-11
FEATURE Lending Pros Share Pandemic-Fueled Lending Lessons

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By Marc Rapport

June 01, 2020


0
general-lending-4
general-lending-4
FEATURE Credit Unions Overcome PPP ‘Nightmare’

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By E.C. Harrison

May 27, 2020


0
career-tree
FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 1)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

May 26, 2020


0
standout
FEATURE How To Stand Out In A Field Of Potential Employers

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Rebecca Wessler

May 26, 2020


0
home
FEATURE CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.

By Marc Rapport

May 26, 2020


0
video
FEATURE Video Banking Comes Of Age In The Time Of COVID-19

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Marc Rapport

May 25, 2020


0
hires
hires
FEATURE How To Bring New Hires Up To Speed At A Social Distance

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.​

By Erik Payne

May 25, 2020


0
part3_thumb
FEATURE Pandemic Response Vendor Showcase - Part 3

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


0
FEATURE Pandemic Response Vendor Showcase - Part 2

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


0
PARTNER PERSPECTIVE Open APIs Open New Opportunities In Uncertain Times

Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.

By Finastra
Finastra-logo

May 18, 2020


0
culture
FEATURE Culture Managers And Heart Taps Mark Lobby Reopening At Blue FCU

The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.

By Marc Rapport

May 18, 2020


0
mortgage-8
mortgage-8
FEATURE How To Make Mortgages And Keep Your Distance

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

By Erik Payne

May 18, 2020


0
PARTNER PERSPECTIVE Top 5 Trends At The Terminal

Terminal technology extends reach of contactless payments and more innovations.

By Elan Financial Services
Elan_150x50

May 18, 2020


0
pandemic-response-vendor-showcase-part1-rotator
FEATURE Pandemic Response Vendor Showcase - Part 1

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


0
customer-service
FEATURE How The Pandemic Is Reshaping The Future Of Member Service At Tucson FCU

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Marc Rapport

May 11, 2020


1
BS_Free_Banner_450
FEATURE Canvas Credit Union Says “No B.S.” Here

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

By Marc Rapport

May 11, 2020


2
Workplace Culture
FEATURE What’s In A Name: UX Research And Design

A special team at BECU delves into digital to tackle user experience at the big cooperative.

By Sharon Simpson

May 04, 2020


0
member experience
FEATURE 4 CXOs Talk About What Today’s Member Experience Looks Like

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.​

By Marc Rapport

May 04, 2020


0
general-lending-3
FEATURE How A Lending Machine Combats The Coronavirus

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

By Marc Rapport

May 04, 2020


2
branch-5
branch-5
FEATURE Leaders Goes First In West Tennessee Reopening

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

By Marc Rapport

May 04, 2020


0
PARTNER PERSPECTIVE Helping Members Through Uncertain Times: Key Considerations For Credit Unions

The proper response will make a big impact but needs to be comprehensive and consider multiple risks.

By CUNA Mutual Group
CUNA-Mutual-logo

May 04, 2020


0
PARTNER PERSPECTIVE Core Transformation: Why It’s Essential For The Future Of Credit Unions

An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.

By Finastra
Finastra-logo

May 04, 2020


1
Member Business Lending
FEATURE The New Normal: A Hectic Day In The Life Of A Business Lender

Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.

By E.C. Harrison

April 27, 2020


0
data-18
FEATURE 4 Questions That Show How Analytics Supports A Solid Response To COVID-19

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

By Marc Rapport

April 27, 2020


0
PARTNER PERSPECTIVE From Compliance Through Quality Control: Reducing Risk With ACES Consumer™

The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.

By ACES Risk Management (ARMCO)
ARMCO_Logo

April 27, 2020


0
FEATURE Annual Credit Union Directory - Vol. 35 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

April 20, 2020


0
social-shouting
FEATURE Social Media Specialists Share Strategies And Principles

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.​

By Marc Rapport

April 20, 2020


0
FEATURE Consumer Sentiments And Employee Insights (4Q 2019) Exclusive Content

Real comments from online review sites to inform strategies, policies, and practices.

By Marc Rapport

April 16, 2020


0
FEATURE Uncertain Times Call For A Member Focus

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.

By Jay Johnson

April 16, 2020


0
FEATURE The End Of The Decade As We Know It

The industry ended fourth quarter on a high. What comes next is anybody’s guess.

By Erik Payne

April 16, 2020


0
FEATURE Recommended Reading (4Q 2019) Exclusive Content

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne

April 16, 2020


0
FEATURE We'll Never Be Royals Exclusive Content

Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?​

By Erik Payne

April 16, 2020


0
FEATURE The Young And The Innovative

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Erik Payne

April 16, 2020


0
FEATURE State In The Spotlight: New York Exclusive Content

How did Empire State credit unions perform in the fourth quarter?

By Michael Blackman

April 16, 2020


0
FEATURE Market Snapshot: 4Q 2019 Exclusive Content

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.

By Michael Blackman

April 16, 2020


0
FEATURE Industry Trends: Loans (4Q19) Exclusive Content

2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.

By Aman Johal

April 16, 2020


0
FEATURE Industry Trends: Investments (4Q19) Exclusive Content

Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.

By William Hunt

April 16, 2020


0
FEATURE Industry Trends: Earnings (4Q19) Exclusive Content

General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.

By William Hunt

April 16, 2020


0
FEATURE Industry Trends: Member Relationships (4Q19) Exclusive Content

Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.

By William Hunt

April 16, 2020


0
FEATURE Industry Trends: Human Capital (4Q19) Exclusive Content

Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.

By William Hunt

April 16, 2020


0
FEATURE Industry Trends: Mortgages (4Q19) Exclusive Content

Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.

By Samantha Cristobal

April 16, 2020


0
FEATURE Industry Trends: Auto Lending (4Q19) Exclusive Content

Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.

By Samantha Cristobal

April 16, 2020


0
FEATURE Industry Trends: Shares (4Q19) Exclusive Content

Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.

By Samantha Cristobal

April 16, 2020


0
FEATURE Macro Overiew And Industry Trends (4Q19) Exclusive Content

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?

By Aman Johal

April 16, 2020


0
4Q2019_CUSP_Anatomy_Boat_Cruise
FEATURE Anatomy Of Northern Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 16, 2020


0
FEATURE Funding Financial Education For Those Who Need It Most Exclusive Content

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne

April 14, 2020


0
FEATURE Humble, Hungry, And People Smart: The 2-Decade Reinvention Of Northern Credit Union

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne

April 14, 2020


0
FEATURE 5 Metrics That Explain Northern Credit Union's Future Growth Exclusive Content

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.​

By Erik Payne

April 14, 2020


0
general-technology-8
FEATURE Playing The Long Game

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By Erik Payne

April 14, 2020


0
office-healthcare
FEATURE Tips For Managing (And Securing) Work From Home

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By E.C. Harrison

April 13, 2020


0
mortgage-4
FEATURE Great Lakes Credit Union Forges Into The Forefront Of Foreclosure Counseling

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

By Marc Rapport

April 13, 2020


0
PARTNER PERSPECTIVE Consumer Payment Preferences Across Generations

Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.

By PSCU
PSCU_Logo_NoTag_CMYK_R

April 06, 2020


0
Contactless_Card_750
FEATURE Contactless Payments At A Tipping Point?

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport

April 06, 2020


0
general-technology-7
FEATURE Disintermediation In The Time Of COVID-19

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Marc Rapport

April 06, 2020


0
general-lending-3
FEATURE Advice For Card Issuers Navigating An Uncertain World

Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.

By Timothy Kolk

April 06, 2020


0
PARTNER PERSPECTIVE Will COVID-19 Accelerate The Journey Toward Frictionless Payments?

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Elan Financial Services
Elan_150x50

April 06, 2020


0
Nymeo_calling_750
FEATURE COVID-19 Checkup Calls: Nymeo Reaches Out By Phone

The suburban Maryland credit union is calling members to offer assurance and advice.

By Marc Rapport

April 01, 2020


0
members-people-11
FEATURE The Case For Empathy In Trying Times

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.​

By E.C. Harrison

March 31, 2020


0
growing-target
FEATURE 3 Ways To Help Members Conquer A Crisis

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.

By Rebecca Wessler

March 30, 2020


0
help-across
FEATURE 3 Ways To Support Employees When They Need It The Most

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Rebecca Wessler

March 30, 2020


0
money-financial-19
FEATURE PCM Goes Old School Against A New Threat

To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.

By Marc Rapport

March 30, 2020


0
FEATURE 3 Ways To Navigate The Coronavirus Crisis

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Rebecca Wessler

March 23, 2020


0
PARTNER PERSPECTIVE CU Direct Combines Origination, Experience To Create Origence

The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.

By Origence, a CU Direct Brand
Origence-Wordmark-Black_tm-CUD-brand-2x

March 23, 2020


0
branch-11
FEATURE Support For Small Businesses During The COVID-19 Crisis

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

By Sharon Simpson

March 23, 2020


0
branch-5
branch-5
FEATURE NC SECU Has Been Social Distancing Since Before It Was A Thing

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

By Marc Rapport

March 23, 2020


0
customer-service
customer-service
FEATURE How Northwest Community Contains While Continuing

The Oregon credit union is sequestering staff while stressing member service continuity.

By Marc Rapport

March 23, 2020


0
female_leadership_thumbnail
female_leadership_thumbnail
FEATURE Maria Martinez On Leadership

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.

By Erik Payne

March 16, 2020


0
partnerships-5
partnerships-5
FEATURE What’s In A Name: Vice President For Corporate Partnerships & Advocacy

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By Marc Rapport

March 16, 2020


0
office-healthcare
FEATURE Pandemic Response: How 4 Credit Unions Cope With Coronavirus

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

By Marc Rapport

March 16, 2020


0
branch-10
branch-10
FEATURE A Small-Town Branch Strategy For Dispersed Members

East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.

By E.C. Harrison

March 16, 2020


0
credit union strategy
FEATURE A High-Level Shake Up Supports Credit Union Success

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne

March 09, 2020


0
money-financial-1
FEATURE Help Members Soar, Not Simply Survive

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.​

By Erik Payne

March 09, 2020


0
female_leadership_thumbnail
FEATURE 15 Leaders. 3 Questions. Insights For All.

Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.

By Rebecca Wessler

March 06, 2020


0
mobile-banking
FEATURE A Digital Banking Experience To Change Members’ Lives

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Erik Payne

March 05, 2020


0
tech
FEATURE What’s In A Name: Digital Services Architect

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Marc Rapport

March 03, 2020


0
digital-thoughts
FEATURE Member Experience Drives Digital Dealings At Bay Federal

The California cooperative is four years into a digital evolution that relies heavily on member feedback.​

By Marc Rapport

March 02, 2020


0
PARTNER PERSPECTIVE 5 Tips For A Quick, Successful Digital Banking Rollout

Upgrades, replacements, and new installations don’t have to be difficult.

By Alogent
Alogent-Logo-rgb

March 02, 2020


0
PARTNER PERSPECTIVE 4 Ways To Achieve And Maintain Uninterrupted Payments

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By PSCU
PSCU_Logo_NoTag_CMYK_R

March 02, 2020


0
PARTNER PERSPECTIVE Digital Transformation: What’s Your Strategy?

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.​

By Elan Financial Services
Elan_150x50

March 02, 2020


0
general-lending-3
general-lending-3
FEATURE Loan Participations: Sharing Risk And Reward

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Marc Rapport

March 01, 2020


3
FEATURE Financial Health Underpins A Broader Social Purpose At A Texas Credit Union

University FCU considers community needs and institutional strengths to identify high-impact areas of service.

By Sharon Simpson

February 27, 2020


0
general-lending-10
FEATURE From Texas To Tampa: How A Microloan Program Aims To Serve Small-Business Owners Across America

A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.

By E.C. Harrison

February 24, 2020


0
financial_wellness
FEATURE Investing In Kentucky’s Financial And Physical Wellness

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Marc Rapport

February 24, 2020


0
FEATURE Meet The Business Services & Lending Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.

By Marc Rapport

February 24, 2020


0
strategy-20
FEATURE A Mission To Mold Strategy

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne

February 24, 2020


0
FEATURE Meet The Member Experience Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.

By Marc Rapport

February 20, 2020


0
FEATURE Meet The Payments Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.

By Marc Rapport

February 18, 2020


0
Workplace Culture
FEATURE Hire For Culture. Train For Technical Skill.

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Erik Payne

February 18, 2020


0
collaboration
FEATURE Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

By Marc Rapport

February 17, 2020


0
compliance
FEATURE Rules, Regulations, And Relationships: How WSECU Spreads Compliance Management Across The Enterprise

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Marc Rapport

February 17, 2020


0
Altra_DayOfService_Facebook_screenshot
Altra_DayOfService_Facebook_screenshot
FEATURE How To Launch A Day Of Service On A Budget

Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.

By Sharon Simpson

February 17, 2020


0
branch-7
FEATURE 3 Years In Swing: Lessons From Life In A Temporary Office

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Erik Payne

February 17, 2020


0
FEATURE Shine On! A New Culture Means Brighter Days At Sun Community FCU.

Simple changes make it clear this California cooperative is in the people business.

By Sharon Simpson

February 14, 2020


0
helping-hand
helping-hand
FEATURE Puerto Rico’s Credit Unions Stand Together In The Wake Of Natural Disasters

Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.

By E.C. Harrison

February 12, 2020


0
members-people-8
members-people-8
FEATURE 349 Data Points That Define Member Engagement

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Erik Payne

February 10, 2020


0
PARTNER PERSPECTIVE Conquering College Costs: How Credit Unions Can Help

Most students and families make the big decision without expert advice and estimating tools. Here’s a better alternative.

By CU Student Choice
CU_StuChoice_logo_horz_RGB

February 10, 2020


0
IronworkersUSA_welcome_card_450
IronworkersUSA_welcome_card_450
FEATURE The Power Of Proactivity

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.​

By Marc Rapport

February 10, 2020


2
mobile-4
mobile-4
FEATURE Meet The Mobile/Digital Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Marc Rapport

February 10, 2020


0
community-5
community-5
FEATURE What’s In A Name: Community Inclusion Manager

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.

By Marc Rapport

February 10, 2020


0
marketing-branding-12
marketing-branding-12
FEATURE A Strategy To Make Marketing Pack A More Powerful Punch

Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.

By Sharon Simpson

February 10, 2020


0
general-technology-8
FEATURE First Financial Creates In-House AI/ML Lending Experience

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.

By Marc Rapport

February 03, 2020


0
home-mortgage
FEATURE Putting Portland Rentals Within Reach

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By Marc Rapport

February 03, 2020


2
PARTNER PERSPECTIVE Protecting Your Portfolio From Delinquent Auto Loan Accounts

Now is the time to evaluate your credit union’s collections operation.

By SWBC
clip_image002

February 03, 2020


0
general-lending-6
FEATURE 2020 Lending/LOS Vendor Showcase

Looking for new lending or LOS solutions? Check out these featured credit union suppliers.

By Callahan & Associates


0
PARTNER PERSPECTIVE Gen Z: The Fast And Furiously Cashless

The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.

By Elan Financial Services
Elan_150x50

February 03, 2020


0
FEATURE Don’t Trust The Process. Rip It Apart.

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Erik Payne

January 28, 2020


0
branch-10
FEATURE 6 Ways To Manage Multiple Corporate Offices

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Erik Payne

January 27, 2020


0
credit union education
FEATURE How Excite Credit Union Primes The Pump For College Education

The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.

By Marc Rapport

January 27, 2020


0
culture
culture
FEATURE How To Foster A New Culture Across The Credit Union

When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.

By Sharon Simpson

January 20, 2020


0
leadership2
FEATURE Jama Campbell On Leadership

The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.

By Marc Rapport

January 20, 2020


0
Employee Incentives
FEATURE Mind The Gap: How To Fill The Shortfall Between Paid Time Off And Short-Term Disability

An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.

By Erik Payne

January 20, 2020


0
business-lending
business-lending
FEATURE Look Past ‘Lending’ To Boost Business Relationships

STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.

By Erik Payne

January 14, 2020


0
team-7
FEATURE How Listerhill’s High-Performing Teams Hit High Marks

The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.