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FEATURE The Driving Force Behind American 1’s Auto Lending

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?

By Erik Payne

June 07, 2021


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FEATURE Digital Car Sales: 5 Best Practices For A Booming Business

How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and update an old sales model.

By Marc Rapport

June 07, 2021


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PARTNER PERSPECTIVE Limited Vehicle Supply And Rising Prices In 2021: The Perfect Storm Or Smooth Sailing For Lenders?

Residual-based financing can help close the growing affordability gap as market demand soars for both used and new vehicles.

By Auto Financial Group
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June 07, 2021


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FEATURE A Lean, Green Lending Machine

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?

By Erik Payne

May 31, 2021


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FEATURE Leaders University Turns Employees Into Financial Champions

A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.

By Marc Rapport

May 31, 2021


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FEATURE Acquiring Outside Talent Begins From Within

The home-grown talent acquisition department at Suncoast Credit Union relies on analytics and communication to keep the ranks full.

By Marc Rapport

May 31, 2021


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PARTNER PERSPECTIVE Credit Unions Must Double Down On Digital To Meet Member Needs

The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.

By Finastra
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May 31, 2021


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PARTNER PERSPECTIVE Build It And They Will Come — And Stay: The Do-It-Yourself Digital Storefront

With the right technology, credit unions can quickly design and go to market with the digital presence they need to retain and add members.

By VisiFI, Inc.
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May 31, 2021


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FEATURE Conversations Transform Members’ Finances At Teachers Credit Union

An in-house training program coaches member-facing staff on how to dig deeper during everyday interactions.​

By Erik Payne

May 24, 2021


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FEATURE A Better Life For Members Is A Phone Call Away

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.​

By Erik Payne

May 24, 2021


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FEATURE What’s In A Name: Bilingual Business Development Director

Kenia Calderon Ceron is forging a deeper relationship between Iowa’s biggest financial cooperative and the state’s growing Latino population.

By Marc Rapport

May 24, 2021


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PARTNER PERSPECTIVE The New Paradigm: Offering Products And Services Consumers Want To Use

How to ensure consistency across all service channels and end-user satisfaction.

By Finastra
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May 24, 2021


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PARTNER PERSPECTIVE Building Stronger Relationships With Next Gen Digital Banking

Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.

By Finastra
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May 17, 2021


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FEATURE A Force Of Change For Diversity, Equity, And Inclusion

A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.

By Erik Payne

May 17, 2021


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FEATURE What Has The Pandemic Taught Credit Unions About Branching?

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.

By Marc Rapport

May 17, 2021


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FEATURE Barbara Mahoney On Leadership

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.

By Erik Payne

May 17, 2021


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PARTNER PERSPECTIVE How Credit Unions Can Help SMBs Optimize Their Business With Omnichannel And Integrated Payments

Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.

By Elan Financial Services
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May 17, 2021


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FEATURE A Strategy To Help Credit Scores Soar

Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.

By Erik Payne

May 10, 2021


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FEATURE Is Now The Time To Combine Deposits And Payments?

Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.​

By Marc Rapport

May 10, 2021


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FEATURE What’s In A Name: Youth Outreach Manager

Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.

By Marc Rapport

May 10, 2021


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PARTNER PERSPECTIVE Better Lending Support For Minority-Owned Businesses

Technology can help level the playing field for lenders seeking to serve this promising market.

By Finastra
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May 10, 2021


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FEATURE What’s In A Name: Member Experience Researcher

User experience research helps specialists define and refine the BECU member experience.

By Marc Rapport

May 03, 2021


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FEATURE In Search Of Savings? Try Tapping Employee Talent.

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Erik Payne

May 03, 2021


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PARTNER PERSPECTIVE Should Your Virtual Assistant Just Cut Costs Or Should It Do More?

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Yodlee, Inc. (Abe.ai)
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May 03, 2021


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PARTNER PERSPECTIVE Increasing Credit Union Profitability

Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.

By TruHome Solutions, LLC
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May 03, 2021


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PARTNER PERSPECTIVE Expand Member Reach With Virtual Branches

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By Glia
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May 03, 2021


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PARTNER PERSPECTIVE 4 Ways To Enhance And Elevate The Member Experience

How — and why — to digitally keep pace with the rapidly changing needs of members.

By PSCU
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May 03, 2021


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FEATURE Having Grit, Giving Grace, And Celebrating Success In DEI

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

By Erik Payne

April 27, 2021


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FEATURE What’s In A Name: Chief Of Financial Empowerment, Marketing, And Outreach

Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.

By Marc Rapport

April 26, 2021


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FEATURE How To Carry On Culture In A Work-From-Home World

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport

April 26, 2021


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