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FEATURE Lisa Ginter On Leadership

The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.

By Sharon Simpson

June 03, 2019


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FEATURE Pen Air Recaptures Its Way To Auto Loan Growth

The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.

By Marc Rapport

June 03, 2019


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PARTNER PERSPECTIVE Responsible Consumer Complaint Management

Having a system in place helps effectively address causes and lowers the risk of reputational damage.​

By SWBC
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June 03, 2019


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PARTNER PERSPECTIVE Maximize The Efficiency Of Every Dollar You Lend

In a challenging economy credit unions must choose loan products that efficiently maximize returns.

By CULA
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June 03, 2019


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FEATURE On The Road To Resilience

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Erik Payne

June 01, 2019


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FEATURE A New Normal Exclusive Content

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

By Erik Payne

June 01, 2019


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FEATURE How To Build Businesses And Re-Build Fences Exclusive Content

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

By Erik Payne

June 01, 2019


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FEATURE 5 Data Points That Explain Innovations Federal Credit Union Exclusive Content

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

By Erik Payne

June 01, 2019


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FEATURE What’s In A Name: Director Of Continuous Improvement

The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.

By Marc Rapport

May 28, 2019


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FEATURE An Advisory Council For College Students, By College Students

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Erik Payne

May 27, 2019


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FEATURE A Savings Solution To Break The Cycle Of Payday Lending

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By Sharon Simpson

May 20, 2019


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FEATURE 3 Secrets To Employee Retention And Executive Development

Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.

By E.C. Harrison

May 20, 2019


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PARTNER PERSPECTIVE Blend Powers Seamless Lending Processes

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By Blend
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May 20, 2019


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FEATURE How A New Member Experience Revived An Old Online Application

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Erik Payne

May 13, 2019


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PARTNER PERSPECTIVE Building Deposits With A Merchant Services Program

Could your credit union capture more deposits with a merchant services program?

By Elan Financial Services
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May 13, 2019


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FEATURE Annual Credit Union Directory - Vol. 34 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

May 13, 2019


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FEATURE Educate In The Spring. Strategize In The Fall.

Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.

By Sharon Simpson

May 13, 2019


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FEATURE Strategic Planning Helps SkyPoint Soar

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Marc Rapport

May 13, 2019


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FEATURE 5 Ways To Say ‘No’ And Still Provide A Superior Member Experience

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By E.C. Harrison

May 07, 2019


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FEATURE Let The Robots Automate. Let The Humans Serve.

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Marc Rapport

May 06, 2019


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FEATURE Credit Union Pays It Forward, One Pig At A Time

Air Academy FCU’s biannual events engage employees and give community members something to smile about.​

By Sharon Simpson

April 30, 2019


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FEATURE A Simple Rate Strategy To Raise Deposits

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Marc Rapport

April 30, 2019


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FEATURE Keep The Card. Ditch The Contact.

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Marc Rapport

April 29, 2019


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FEATURE 2019 Economic Outlook

Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.

By Marc Rapport

April 29, 2019


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FEATURE Take Command Of Your Online Brand

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By E.C. Harrison

April 22, 2019


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FEATURE How Green Can You Go? VSECU Is All-In On Energy-Savings Lending.

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By Marc Rapport

April 22, 2019


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FEATURE A New CEO, A New Vision For A New York Credit Union

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Erik Payne

April 22, 2019


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FEATURE Balance Sheet Basics In A Changing Economy

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.​

By Erik Payne

April 18, 2019


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FEATURE What’s In A Name: Chief Deposit Services Officer

Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.

By Marc Rapport

April 15, 2019


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FEATURE A Strategy To Achieve Double-Digit Credit Card Growth

Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.

By Marc Rapport

April 15, 2019


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