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FEATURE 6 Credit Unions Take On 1 Shared Day Of Service

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Erik Payne

October 15, 2019


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FEATURE It’s 2025. Do You Know Where Your Credit Union Is?

Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.​

By Erik Payne

October 14, 2019


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FEATURE What’s In A Name: Senior Vice President Of Community Impact

A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.

By Sharon Simpson

October 14, 2019


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FEATURE What Does Fintech Innovation Look Like In Credit Union Land?

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.​

By Erik Payne

October 07, 2019


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FEATURE Farewell Windows 7. Hello Windows 10.

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Marc Rapport

October 07, 2019


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FEATURE ATM Suppliers Dish As Windows 7 Deadline Draws Near

Credit unions must decide how to handle the security and operations future of their ATMs.

By Marc Rapport

October 07, 2019


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FEATURE A Mobile App That Shines With 5 Stars

Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.

By Erik Payne

October 07, 2019


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PARTNER PERSPECTIVE From Systems To Human-Centered Designs

Examine workflows with an eye toward making people the center of the process.

By PSCU
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October 07, 2019


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PARTNER PERSPECTIVE What Credit Unions Can Learn About Digital Transformation From Top Banks

Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.

By Blend
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October 07, 2019


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PARTNER PERSPECTIVE 5 Standard Reports Your Outsourced Collections Partner Should Provide

If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.

By SWBC
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October 07, 2019


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PARTNER PERSPECTIVE 4 Takeaways From The ALM First Financial Forum

The global economy provided a colorful backdrop for credit union financial executives, board members, and leaders planning for the coming year.

By ALM First Financial Advisors
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October 04, 2019


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FEATURE A Career Path For Call Center Employees

How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.

By Erik Payne

September 30, 2019


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PARTNER PERSPECTIVE Lumin Digital Powers Personalization And Engagement

The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.

By PSCU
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September 30, 2019


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FEATURE How BI Busts Out At Teachers Credit Union

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.​

By Marc Rapport

September 23, 2019


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FEATURE The Banker Will See You Now

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Erik Payne

September 23, 2019


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FEATURE Macro-Economic And Industry Trends (2Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.

By Samantha Cristobal

September 20, 2019


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PARTNER PERSPECTIVE The “State” Of State Student Loan Servicing Laws

A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.

By CU Student Choice
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September 19, 2019


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FEATURE Iterate, Then Do It Again, For Better Project Management

How agile project management has helped WSECU work smarter, faster, and better.

By Erik Payne

September 16, 2019


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FEATURE How A $40B Institution Treats 2.4M Members

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

By Sharon Simpson

September 16, 2019


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FEATURE 9 Waves To Make A Mass Re-Issue Manageable

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.

By Erik Payne

September 11, 2019


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FEATURE Is It Time Now For FedNow?

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

By Marc Rapport

September 09, 2019


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FEATURE 6 Steps To Prepare For A Credit Card Breach

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.​

By E.C. Harrison

September 09, 2019


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PARTNER PERSPECTIVE The Future Of The Evolving Payments Landscape

Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.

By PSCU
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September 09, 2019


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FEATURE Remote Employees Answer The Member Call

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Erik Payne

September 04, 2019


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FEATURE What’s In A Name: Vice President Of Member Experience

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.

By Sharon Simpson

September 03, 2019


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FEATURE Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places

Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.

By Marc Rapport

August 26, 2019


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FEATURE The Great Divide: Expert Advice From Recovering Bankers

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport

August 26, 2019


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FEATURE How A Financial Cooperative Became A Voice For Social Justice

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Marc Rapport

August 26, 2019


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FEATURE How To Leverage Data For Better Strategic Planning

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Sam Taft

August 26, 2019


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FEATURE Swap Jobs To Become A Well-Rounded Executive

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Erik Payne

August 22, 2019


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