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FEATURE Analytics Offer A Smarter Approach To Collections And Underwriting

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By E.C. Harrison

August 05, 2019


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PARTNER PERSPECTIVE Capturing Commercial Deposits

Would a merchant services program help your credit union grow deposits?

By Elan Financial Services
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August 05, 2019


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PARTNER PERSPECTIVE Leveraging Technology Integrations To Streamline Your Workflow

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By SWBC
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August 05, 2019


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FEATURE What’s In A Name: Chief Growth Officer

Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.

By Marc Rapport

July 29, 2019


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FEATURE 2019 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

July 29, 2019


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FEATURE An Enhanced Digital Experience Catches The Fast Track At 121 Financial

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By E.C. Harrison

July 29, 2019


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FEATURE Squad Goals: How Navy Federal Simplifies The Homebuying Process

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By Erik Payne

July 29, 2019


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FEATURE A Matrix To Temper Risk And Break The One-Size-Fits-All Approach To Funds Availability

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

By Marc Rapport

July 22, 2019


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FEATURE 3 Ways To Ensure Commercial Services Success

An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.

By Sharon Simpson

July 22, 2019


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FEATURE Collecting Cannabusiness Deposits In The Evergreen State

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Erik Payne

July 22, 2019


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PARTNER PERSPECTIVE Why Your Credit Union’s Investment Process Is Critical Now

A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.​

By Trust for Credit Unions Mutual Funds
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July 22, 2019


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FEATURE Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.

By Marc Rapport

July 15, 2019


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FEATURE Expert Advice From Analytics Debuts And Do-Overs

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport

July 15, 2019


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FEATURE How To Keep The Credit Union’s Beating Heart Running During A CEO Change

Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.

By Erik Payne

July 15, 2019


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FEATURE A 16-System Conversion Success Story

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Erik Payne

July 12, 2019


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PARTNER PERSPECTIVE Neustar’s Inbound Authentication Eliminates Member Friction

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Neustar
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July 08, 2019


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PARTNER PERSPECTIVE Let’s Get Digital: Preparing Your Card Portfolio For The Next Era In Payments

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Fiserv
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July 08, 2019


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FEATURE Strong Communication Supports A Smooth Conversion For A New York Credit Union

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Erik Payne

July 08, 2019


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PARTNER PERSPECTIVE Delivering The Full Member Experience Within Mobile Banking

The opportunity most credit unions are overlooking.

By SilverCloud, Inc.
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July 08, 2019


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PARTNER PERSPECTIVE Humanizing Digital – Let’s Get Out Of The Way

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By Alogent
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July 08, 2019


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Credit Union Health and Wellness
FEATURE How Patelco Matches Digital Design To Financial Goals

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

By Marc Rapport

July 08, 2019


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PARTNER PERSPECTIVE How Contactless Cards Will Drive Mobile Wallet Adoption

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By PSCU
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July 08, 2019


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FEATURE Rob Miller On Leadership

How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.

By Sharon Simpson

July 01, 2019


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FEATURE Funding Job Training With A Twist

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Marc Rapport

July 01, 2019


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Workplace Culture
FEATURE What’s In A Name: Success Navigator

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.​

By Marc Rapport

July 01, 2019


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FEATURE Macro-Economic And Industry Trends (1Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Samantha Cristobal

June 27, 2019


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FEATURE Anatomy Of Innovations Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

June 24, 2019


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FEATURE The Good, The Bad, And The Reserved

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Marc Rapport

June 24, 2019


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FEATURE The Reverse Tier Savings Account That Gives More To Those With Less

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Erik Payne

June 24, 2019


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FEATURE How To Gain Credibility And Make The Changes Necessary For Survival

When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.

By Erik Payne

June 24, 2019


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