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Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
January 07, 2019
The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.
Credit unions must strike the right balance between the risks they take and the rewards they seek.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
January 01, 2019
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
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After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
December 31, 2018
Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.
December 24, 2018
Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.
Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.
December 18, 2018
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
December 17, 2018
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.
In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.
Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.
December 10, 2018
USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.
From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.
A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.
December 03, 2018
The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.
Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.
Credit unions share how they realized process improvements and encouraged culture changes through core conversions.
Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.
Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.
November 28, 2018
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