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member experience
FEATURE How To Reduce Friction In The Member Experience (And Why It Matters)

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Sharon Simpson

January 07, 2019


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smart-choice
FEATURE How To Capitalize On Member Intelligence

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Marc Rapport

January 07, 2019


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risk-management
FEATURE How To Balance Risk And Reward In 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Erik Payne

January 07, 2019


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FEATURE Anatomy Of Infinity Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

January 01, 2019


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FEATURE How To Teach An Old State New Tricks

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Erik Payne

January 01, 2019


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FEATURE A New Day. A New Culture. A New Balance Sheet.

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne

January 01, 2019


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FEATURE 27 Trillion Ways To Make Better Decisions

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.​

By Erik Payne

January 01, 2019


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FEATURE The Beginning Of A Beautiful Friendship

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne

January 01, 2019


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leadership
FEATURE Chris Leggett On Leadership

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.

By Sharon Simpson

January 01, 2019


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FEATURE Macro-Economic And Industry Trends (3Q18) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.

By Aman Johal

January 01, 2019


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FEATURE Best Of Analytics 2018

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

By Marc Rapport

December 31, 2018


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Deposit_Safe
FEATURE Best Of Deposits 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Erik Payne

December 31, 2018


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FEATURE New Year’s Resolution: Build A Better Member Onboarding Program

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Erik Payne

December 31, 2018


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general-technology-14
FEATURE Best Of Member Experience 2018

Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.

By Marc Rapport

December 24, 2018


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FEATURE Best Of Human Resources 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By Erik Payne

December 24, 2018


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FEATURE Credit Unions And The Gift Of Financial Wellness

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.​

By Marc Rapport

December 18, 2018


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FEATURE A Guide For Starting A Foundation Exclusive Content

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.​


December 17, 2018


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FEATURE Help For The Holidays And Beyond

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Paul Woodruf

December 17, 2018


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cloud-data
FEATURE What’s In A Name: Dream Manager

Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.

By Marc Rapport

December 17, 2018


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FEATURE New Year’s Resolution: Find Your True North

In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.

By Sharon Simpson

December 17, 2018


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FEATURE 4 Technology Resolutions For 2019

Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.​

By Marc Rapport

December 10, 2018


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FEATURE New Year’s Resolution: Help Members Live Life Fully

USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.

By Sharon Simpson

December 10, 2018


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FEATURE New Year’s Resolution: Take More Risk

From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.

By Erik Payne

December 10, 2018


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FEATURE 4 Ways To Ensure Merger Magic At The Core

A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.

By Marc Rapport

December 03, 2018


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core-processing
FEATURE How Andigo Captured Core Conversion Happiness

The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.

By Marc Rapport

December 03, 2018


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FEATURE 4 Tipping Points For A Core Conversion

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Marc Rapport

December 03, 2018


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FEATURE 5 Ways To Avoid A Bumpy Core Conversion

Credit unions share how they realized process improvements and encouraged culture changes through core conversions.

By Marc Rapport

December 03, 2018


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PARTNER PERSPECTIVE The Key To Serving Today's Members

Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.

By Symitar
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December 03, 2018


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FEATURE A Brief Look At 2018 Trends In Automated Decisioning For Consumer Lending

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Aman Johal

November 28, 2018


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FEATURE 2018 Trends In Automated Decisioning For Consumer Lending Exclusive Content

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Aman Johal

November 28, 2018


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