Callahan Clients, please log in for direct access to:
Upgrade Your Subscription
We recently launched an all-new client portal to help you get the most out of your Callahan resources. Discover new features, access all analytics tools, get support, find relevant best-practices, and much more!
Note: Starting February 1, 2018 we will no longer support this version of the portal. Please click the button below and bookmark the new site for continued access.
Switch To The New Portal
Thank you for your interest in reading the fantastic content we have on CreditUnions.com! However, the page you are trying to access is for subscribers-only. To learn more, select an option below.
All users must now log in to read, research, browse, and have fun on CreditUnions.com. Yes, we still offer freebies. And, yes, it’s worth the extra effort.
Update Account Information
Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
July 07, 2020
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
July 06, 2020
CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
Here’s info credit unions can share with members to protect both from P2P scammers.
Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.
June 30, 2020
Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.
sign up today
Historically low rates to start the year has contributed to strong mortgage lending through March.
Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.
Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.
Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.
Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.
A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.
First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.
The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?
Real comments from online review sites to inform strategies, policies, and practices.
Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.
The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.
The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.
The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.
The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.
It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.
How did Golden State credit unions perform in the first quarter?
Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.
Have you showered today? Maybe you should.
Callahan’s associates offer their take on the best books for credit union leaders.
First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.
The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.
June 29, 2020
Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.
Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.
Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
June 22, 2020
The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.
When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.
In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
June 17, 2020
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
June 15, 2020
Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.
Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.
Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.
June 08, 2020
Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.
The Michigan credit union shuffled its lending deck as member loan activity demanded.
The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.
June 04, 2020
The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.
June 01, 2020
By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.
A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.
Lower wait times and more self-service options result in higher member satisfaction.
Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.
May 27, 2020
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
May 26, 2020
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.
Employees and employer benefit from homegrown e-learning initiative.
Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.
May 25, 2020
Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.
Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.
Terminal technology extends reach of contactless payments and more innovations.
May 18, 2020
Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.
The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.
Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.
The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.
May 11, 2020
After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.
A special team at BECU delves into digital to tackle user experience at the big cooperative.
May 04, 2020
The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.
Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.
With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.
The proper response will make a big impact but needs to be comprehensive and consider multiple risks.
An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.
Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.
April 27, 2020
The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.
From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
The only comprehensive guide to improving credit union performance.
April 20, 2020
Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.
The industry ended fourth quarter on a high. What comes next is anybody’s guess.
April 16, 2020
The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?
Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.
How did Empire State credit unions perform in the fourth quarter?
Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.
2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.
Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.
General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.
Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.
Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.
Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.
Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.
Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.
Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?
Two partnerships allow Northern Credit Union to help community members lead better financial lives.
April 14, 2020
Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.
Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.
Investments in culture and technology have underpinned the rise of this North Country cooperative.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
April 13, 2020
Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.
Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.
April 06, 2020
Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?
How five cooperatives ward off disruptors, an imperative that takes on new urgency now.
Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.
How your credit union can be ready to embrace a brave, new world of frictionless payments.
The suburban Maryland credit union is calling members to offer assurance and advice.
April 01, 2020
Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.
March 31, 2020
Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.
March 30, 2020
In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.
To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.
The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.
March 23, 2020
The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.
Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.
The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.
The Oregon credit union is sequestering staff while stressing member service continuity.
The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.
March 16, 2020
Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.
BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.
East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.
With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.
March 09, 2020
A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.
Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.
March 06, 2020
DCU’s Project Finance aims to show members what their money can do, not what it did.
March 05, 2020
Jerry Reese helps design and direct the evolving member experience at Honda FCU.
March 03, 2020
The California cooperative is four years into a digital evolution that relies heavily on member feedback.
March 02, 2020
Upgrades, replacements, and new installations don’t have to be difficult.
Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.
Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.
Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.
March 01, 2020
University FCU considers community needs and institutional strengths to identify high-impact areas of service.
February 27, 2020
A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.
February 24, 2020
Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.
Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.
To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.
These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.
February 20, 2020
Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.
February 18, 2020
LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.
February 17, 2020
A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.
Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.
Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.
Simple changes make it clear this California cooperative is in the people business.
February 14, 2020
Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.
February 12, 2020
Most students and families make the big decision without expert advice and estimating tools. Here’s a better alternative.
February 10, 2020
Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.
Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.
Wings Financial’s member engagement score leverages modern methods to answer an age-old question.
These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.
At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.
Looking for new lending or LOS solutions? Check out these featured credit union suppliers.
The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.
February 03, 2020
Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.
Now is the time to evaluate your credit union’s collections operation.
The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.
Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
January 28, 2020
The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.
January 27, 2020
Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.
When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.
January 20, 2020
The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.
An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.
STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.
January 14, 2020
The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.
January 13, 2020
Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
North Bay Credit Union grows its business while calculating risk and reward in its Bay Area market.
The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.
December 30, 2019
Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.
How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.
Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.
Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
To better differentiate itself from its original sponsor, Weber State FCU undertook a three-year journey to embrace a new name, a new logo, and an elevated future.
Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.
December 26, 2019
Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.
December 23, 2019
Five ways to serve members by providing the credit they need, when they need it.
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
Credit unions across the country are deploying creative solutions to engage members and encourage savings.
Looking for new solutions? Check out these featured credit union suppliers.
The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.
December 16, 2019
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.
December 09, 2019
Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.
Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.
Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.
December 02, 2019
Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.
Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.
Give your members the opportunity to live a life well spent.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.
November 25, 2019
New programs at Purdue Federal ensure relationships with business members transcend the transaction.
November 21, 2019
The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.
November 18, 2019
Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.
A look at whether your current credit card program is providing the digital capabilities members expect.
A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.
The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.
November 11, 2019
How six credit unions deliver real benefits to military members, veterans, and their families.
The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.
A South Carolina credit union expands its relationship with Habitat for Humanity and plants a stake in community service.
November 04, 2019
The Michigan credit union relies on experience and commitment to help small- business owners achieve their dreams.
Three credit union leaders talk about tactics to keep lending in line with federal regulations.
Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.
A successful change management strategy gives teams the tools to navigate workplace changes in a deliberate, thoughtful, and results-oriented manner.
Current vehicle sales trends signal shifts in consumer preferences.
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
October 30, 2019
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
Open Lending’s lenders protection tools calculate risk and then insures loans through third-party carriers.
October 28, 2019
Ongoing innovation at EasCorp CUSO builds on its legacy as a pioneer in remote deposit capture and more.
How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.
The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.
1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.
October 21, 2019
A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.
China trade, interest rate concerns make profitable risk management more critical.
With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.
Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.
There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.
October 15, 2019
Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.
October 14, 2019
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.
A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
October 07, 2019
Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.
Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.
Examine workflows with an eye toward making people the center of the process.
If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.
Credit unions must decide how to handle the security and operations future of their ATMs.
Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.
The global economy provided a colorful backdrop for credit union financial executives, board members, and leaders planning for the coming year.
October 04, 2019
The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.
September 30, 2019
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.
September 23, 2019
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.
September 20, 2019
A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.
September 19, 2019
By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.
September 16, 2019
How agile project management has helped WSECU work smarter, faster, and better.
Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.
September 11, 2019
Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
September 09, 2019
Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.
High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.
When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.
September 04, 2019
Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
September 03, 2019
St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
August 26, 2019
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
Incorporating peer analysis is an ideal way to enhance the impact of planning season.
Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
August 22, 2019
How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.
August 19, 2019
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
August 12, 2019
The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.
A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.
Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.
August 05, 2019
Would a merchant services program help your credit union grow deposits?
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
July 29, 2019
Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.
Data and insight from Callahan & Associates and industry suppliers.
Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.
A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.
July 22, 2019
Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.
An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.
Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.
Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
July 15, 2019
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Two major conversions at one New Mexico credit union brought about a busy 2018.
July 12, 2019
Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.
July 08, 2019
Callers are identified and cleared or cornered before ever getting to a live human agent.
As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.
The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.
The opportunity most credit unions are overlooking.
Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.
American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.
July 01, 2019
A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.
How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.
June 27, 2019
Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.
June 24, 2019
How residual based financing helps credit unions keep up with a changing auto lending landscape.
Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.
Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.
When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.
The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
June 17, 2019
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.
The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.
The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
June 11, 2019
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
June 10, 2019
What should a credit union consider when evaluating its in-house credit card program strategy?
Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.
It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.
This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.
June 03, 2019
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
In a challenging economy credit unions must choose loan products that efficiently maximize returns.
Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.
June 01, 2019
A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.
Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.
Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
May 28, 2019
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
May 27, 2019
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
May 20, 2019
The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.
A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.
Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.
May 13, 2019
Could your credit union capture more deposits with a merchant services program?
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
May 07, 2019
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
May 06, 2019
Air Academy FCU’s biannual events engage employees and give community members something to smile about.
April 30, 2019
Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.
The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
April 29, 2019
Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
April 22, 2019
Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.
April 18, 2019
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
April 15, 2019
Why credit unions need to know about book yields and total returns.
Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.
Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.
April 11, 2019
The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.
April 08, 2019
How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.
One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.
April 01, 2019
Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.
The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.
What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.
Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.
The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.
The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?
Processors do the back-end lift while credit unions focus on meeting a growing demand.
Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.
The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.
How three very different credit unions are collaborating with their communities for better business development.
March 25, 2019
Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.
March 18, 2019
Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.
CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.
Sharing returned deposit information fuels the powerful database in the fight against fraud.
March 11, 2019
The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
Three credit unions offer five ways to approach member experience and build successful programs.
Based on member feedback, BECU now incorporates financial education into its annual meeting.
March 04, 2019
Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.
The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
February 25, 2019
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
A high-yield savings account allows members and a credit union to achieve their savings goals.
These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.
February 21, 2019
These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.
February 20, 2019
These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
February 19, 2019
This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.
February 11, 2019
Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.
Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.
February 04, 2019
Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.
An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.
The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
January 28, 2019
Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.
Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.
Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.
January 22, 2019
People in the know share what they know as the new year unfolds.
January 21, 2019
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.
The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.
The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
January 15, 2019
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
January 14, 2019
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
In a tight labor market, credit unions find creative ways to attract talent.
A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.