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FEATURE Fighting Off Pandemic-Inspired Fraudsters

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By Marc Rapport

July 07, 2020


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FEATURE How To Use Analytics To Identify At-Risk Members

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Marc Rapport

July 06, 2020


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FEATURE Why 2 Credit Unions Are Reserving More For Loan Risk

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.​

By Marc Rapport

July 06, 2020


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PARTNER PERSPECTIVE 10 Ways To Stop P2P Payment Fraud In Its Tracks

Here’s info credit unions can share with members to protect both from P2P scammers.

By PSCU
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July 06, 2020


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FEATURE Industry Trends: Loans (1Q20) Exclusive Content

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Sam Taft

June 30, 2020


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FEATURE Industry Trends: Mortgages (1Q20) Exclusive Content

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Auto Lending (1Q20) Exclusive Content

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Shares (1Q20) Exclusive Content

Despite the Federal Reserve’s monetary policy pushing interests rates lower, credit unions are experiencing an influx of deposits as members look for safe channels to park their savings.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Investments (1Q20) Exclusive Content

Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Earnings (1Q20) Exclusive Content

A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.

By William Hunt

June 30, 2020


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FEATURE Industry Trends: Member Relationships (1Q20) Exclusive Content

Member service is of utmost importance for credit unions, and data from the past decade shows how a growing membership base has acknowledged and affirmed this priority.

By William Hunt

June 30, 2020


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FEATURE Industry Trends: Human Capital (1Q20) Exclusive Content

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

By William Hunt

June 30, 2020


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FEATURE Industry Trends: COVID-19 (1Q20) Exclusive Content

First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.

By William Hunt

June 30, 2020


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FEATURE Macro Overiew And Industry Trends (1Q20) Exclusive Content

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?

By Sam Taft

June 30, 2020


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FEATURE Consumer Sentiments And Employee Insights (1Q 2020) Exclusive Content

Real comments from online review sites to inform strategies, policies, and practices.

By Marc Rapport

June 30, 2020


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FEATURE The Disaster Before The Disaster

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

By Leigh Anne Terry

June 30, 2020


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FEATURE Lessons In Leadership: Roderic Flowers

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: James Wileman

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Rick Anderson

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Kate Laud

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.​

By Erik Payne

June 30, 2020


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FEATURE Leadership Amid Crisis

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.​

By Erik Payne

June 30, 2020


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FEATURE State In The Spotlight: California Exclusive Content

How did Golden State credit unions perform in the first quarter?

By Michael Blackman

June 30, 2020


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FEATURE Market Snapshot: 1Q 2020 Exclusive Content

Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.

By Michael Blackman

June 30, 2020


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FEATURE Work From Home Bingo Exclusive Content

Have you showered today? Maybe you should.

By Erik Payne

June 30, 2020


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FEATURE Recommended Reading (1Q 2020) Exclusive Content

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne

June 30, 2020


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FEATURE The Start Of Something Different

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.

By Erik Payne

June 30, 2020


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FEATURE Lessons In Leadership: Kristy Hesse

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne

June 29, 2020


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FEATURE How 6 Credit Unions Cope With Mortgage Madness

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Marc Rapport

June 29, 2020


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PARTNER PERSPECTIVE COVID-19’s Impact On The Payments Industry

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By Elan Financial Services
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June 29, 2020


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FEATURE 7 Credit Unions. 2 Questions About Prepping For More Pandemic Fallout

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Marc Rapport

June 22, 2020


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FEATURE Lessons In Leadership: Marci Francisco

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne

June 22, 2020


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FEATURE A Major Metro Partnership Provides Grants To City Workers

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Erik Payne

June 22, 2020


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FEATURE Widespread Pandemic: Learnings And Implications Evident In First Quarter Data

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Jay Johnson

June 22, 2020


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FEATURE How To Complete A Merger … Remotely

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Erik Payne

June 17, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

June 15, 2020


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PARTNER PERSPECTIVE Video Banking In The Bigger Member Services Picture

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By Glia
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June 15, 2020


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FEATURE How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.

By Marc Rapport

June 15, 2020


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PARTNER PERSPECTIVE How Are Credit Unions Managing Costs In A Time Of Crisis?

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By ICI Consulting, Inc.
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June 15, 2020


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FEATURE Risky Business: Compliance And Change On Overdrive At WSECU

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.

By Marc Rapport

June 15, 2020


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FEATURE Teachers Shares Stories From A COVID-19 Hotspot

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By Marc Rapport

June 08, 2020


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FEATURE Good Timing: Distributed Ledgers Launch During The Pandemic

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Marc Rapport

June 08, 2020


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FEATURE Lake Trust Brings In The Consumer Cavalry To Process PPP

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Erik Payne

June 08, 2020


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FEATURE How To Build A Better Collections Process

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.​

By Erik Payne

June 04, 2020


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FEATURE Lenders On Loan Make Mortgages At Affinity Plus

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By Erik Payne

June 01, 2020


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PARTNER PERSPECTIVE College Prepped: Making Sure Your Private Student Lending Program Is Built For Success During The Pandemic, And Beyond

By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.​

By CU Student Choice
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June 01, 2020


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FEATURE Lending Pros Share Pandemic-Fueled Lending Lessons

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By Marc Rapport

June 01, 2020


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PARTNER PERSPECTIVE How Financial Center First Ramped Up Their Payments Platform

Lower wait times and more self-service options result in higher member satisfaction.

By SWBC
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June 01, 2020


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FEATURE Credit Unions Overcome PPP ‘Nightmare’

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By E.C. Harrison

May 27, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 1)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

May 26, 2020


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FEATURE How To Stand Out In A Field Of Potential Employers

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Rebecca Wessler

May 26, 2020


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FEATURE CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.

By Marc Rapport

May 26, 2020


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FEATURE How To Bring New Hires Up To Speed At A Social Distance

Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.​

By Erik Payne

May 25, 2020


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FEATURE Video Banking Comes Of Age In The Time Of COVID-19

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Marc Rapport

May 25, 2020


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FEATURE Pandemic Response Vendor Showcase - Part 3

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


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FEATURE Pandemic Response Vendor Showcase - Part 2

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


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PARTNER PERSPECTIVE Top 5 Trends At The Terminal

Terminal technology extends reach of contactless payments and more innovations.

By Elan Financial Services
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May 18, 2020


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FEATURE How To Make Mortgages And Keep Your Distance

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

By Erik Payne

May 18, 2020


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FEATURE Culture Managers And Heart Taps Mark Lobby Reopening At Blue FCU

The Wyoming-Colorado credit union is striving to maintain safety and culture as it works to restore operations.

By Marc Rapport

May 18, 2020


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PARTNER PERSPECTIVE Open APIs Open New Opportunities In Uncertain Times

Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.

By Finastra
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May 18, 2020


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FEATURE Pandemic Response Vendor Showcase - Part 1

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


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FEATURE Canvas Credit Union Says “No B.S.” Here

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

By Marc Rapport

May 11, 2020


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FEATURE How The Pandemic Is Reshaping The Future Of Member Service At Tucson FCU

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Marc Rapport

May 11, 2020


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FEATURE What’s In A Name: UX Research And Design

A special team at BECU delves into digital to tackle user experience at the big cooperative.

By Sharon Simpson

May 04, 2020


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FEATURE 4 CXOs Talk About What Today’s Member Experience Looks Like

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.​

By Marc Rapport

May 04, 2020


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FEATURE How A Lending Machine Combats The Coronavirus

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

By Marc Rapport

May 04, 2020


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FEATURE Leaders Goes First In West Tennessee Reopening

With precautions in place, the Jackson cooperative opened its lobby doors again on April 27.

By Marc Rapport

May 04, 2020


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PARTNER PERSPECTIVE Helping Members Through Uncertain Times: Key Considerations For Credit Unions

The proper response will make a big impact but needs to be comprehensive and consider multiple risks.

By CUNA Mutual Group
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May 04, 2020


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PARTNER PERSPECTIVE Core Transformation: Why It’s Essential For The Future Of Credit Unions

An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.

By Finastra
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May 04, 2020


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FEATURE The New Normal: A Hectic Day In The Life Of A Business Lender

Sixty-hour work weeks, constant virtual meetings, and imminent deadlines. The world of business lending is busier than ever before, but in many ways the work also is more rewarding.

By E.C. Harrison

April 27, 2020


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PARTNER PERSPECTIVE From Compliance Through Quality Control: Reducing Risk With ACES Consumer™

The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.

By ACES Risk Management (ARMCO)
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April 27, 2020


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FEATURE 4 Questions That Show How Analytics Supports A Solid Response To COVID-19

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

By Marc Rapport

April 27, 2020


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FEATURE Annual Credit Union Directory - Vol. 35 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

April 20, 2020


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FEATURE Social Media Specialists Share Strategies And Principles

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.​

By Marc Rapport

April 20, 2020


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FEATURE The End Of The Decade As We Know It

The industry ended fourth quarter on a high. What comes next is anybody’s guess.

By Erik Payne

April 16, 2020


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FEATURE Uncertain Times Call For A Member Focus

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.

By Jay Johnson

April 16, 2020


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FEATURE Anatomy Of Northern Credit Union

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 16, 2020


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FEATURE Consumer Sentiments And Employee Insights (4Q 2019) Exclusive Content

Real comments from online review sites to inform strategies, policies, and practices.

By Marc Rapport

April 16, 2020


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FEATURE Recommended Reading (4Q 2019) Exclusive Content

Callahan’s associates offer their take on the best books for credit union leaders.

By Erik Payne

April 16, 2020


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FEATURE We'll Never Be Royals Exclusive Content

Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?​

By Erik Payne

April 16, 2020


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FEATURE The Young And The Innovative

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.

By Erik Payne

April 16, 2020


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FEATURE State In The Spotlight: New York Exclusive Content

How did Empire State credit unions perform in the fourth quarter?

By Michael Blackman

April 16, 2020


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FEATURE Market Snapshot: 4Q 2019 Exclusive Content

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.

By Michael Blackman

April 16, 2020


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FEATURE Industry Trends: Loans (4Q19) Exclusive Content

2019 has been the most productive lending year in the history of the credit union movement. Despite coronavirus uncertainty, strong loan growth and low delinquency bode well for the strength of the credit union balance sheet in the months ahead.

By Aman Johal

April 16, 2020


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FEATURE Industry Trends: Investments (4Q19) Exclusive Content

Prioritizing liquidity to navigate the uncertain economic climate, institutions allocated a higher percentage of investments toward shorter-term products in 2019.

By William Hunt

April 16, 2020


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FEATURE Industry Trends: Earnings (4Q19) Exclusive Content

General uncertainty regarding the interest rate environment made it difficult for institutions to accurately price deposit and loan products, which is reflected in year-end income statements.

By William Hunt

April 16, 2020


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FEATURE Industry Trends: Member Relationships (4Q19) Exclusive Content

Virtually every credit union relationship metric is up over the past 10 years and market share has also expanded in all major loan categories. But the industry is increasingly deploying different operational techniques to further encourage stickier relationships.

By William Hunt

April 16, 2020


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FEATURE Industry Trends: Human Capital (4Q19) Exclusive Content

Across 2019, the success of the national labor market increased competition for talent and required credit unions to revise their staffing models. In today's stressful and uncertain climate, the industry's willingness to invest in people will provide solace and stability for employees.

By William Hunt

April 16, 2020


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FEATURE Industry Trends: Mortgages (4Q19) Exclusive Content

Borrowers were incentivized to look for refinancing opportunities in the second half of 2019. With refinances projected to outweigh purchases through the first quarter of 2020, credit unions are primed for a strong start to the decade.

By Samantha Cristobal

April 16, 2020


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FEATURE Industry Trends: Auto Lending (4Q19) Exclusive Content

Despite slowdowns in indirect lending and auto loan demand, auto penetration and market share remain strong at year-end.

By Samantha Cristobal

April 16, 2020


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FEATURE Industry Trends: Shares (4Q19) Exclusive Content

Gains to liquidity and member loyalty provide credit unions the flexibility and opportunity to serve their members financial needs into the new decade.

By Samantha Cristobal

April 16, 2020


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FEATURE Macro Overiew And Industry Trends (4Q19) Exclusive Content

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?

By Aman Johal

April 16, 2020


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FEATURE Funding Financial Education For Those Who Need It Most

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne

April 14, 2020


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FEATURE Playing The Long Game

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By Erik Payne

April 14, 2020


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FEATURE 5 Metrics That Explain Northern Credit Union's Future Growth

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.​

By Erik Payne

April 14, 2020


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FEATURE Humble, Hungry, And People Smart: The 2-Decade Reinvention Of Northern Credit Union

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne

April 14, 2020


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FEATURE Tips For Managing (And Securing) Work From Home

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By E.C. Harrison

April 13, 2020


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FEATURE Great Lakes Credit Union Forges Into The Forefront Of Foreclosure Counseling

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

By Marc Rapport

April 13, 2020


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PARTNER PERSPECTIVE Consumer Payment Preferences Across Generations

Credit and debit offerings need to appeal to each group where they live, and that’s increasingly digital.

By PSCU
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April 06, 2020


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FEATURE Contactless Payments At A Tipping Point?

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport

April 06, 2020


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FEATURE Disintermediation In The Time Of COVID-19

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Marc Rapport

April 06, 2020


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FEATURE Advice For Card Issuers Navigating An Uncertain World

Stress test your card portfolio now before reality does it for you. A level-headed, data-driven approach will still win the day.

By Timothy Kolk

April 06, 2020


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PARTNER PERSPECTIVE Will COVID-19 Accelerate The Journey Toward Frictionless Payments?

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Elan Financial Services
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April 06, 2020


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FEATURE COVID-19 Checkup Calls: Nymeo Reaches Out By Phone

The suburban Maryland credit union is calling members to offer assurance and advice.

By Marc Rapport

April 01, 2020


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FEATURE The Case For Empathy In Trying Times

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.​

By E.C. Harrison

March 31, 2020


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FEATURE 3 Ways To Help Members Conquer A Crisis

Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.

By Rebecca Wessler

March 30, 2020


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FEATURE 3 Ways To Support Employees When They Need It The Most

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Rebecca Wessler

March 30, 2020


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FEATURE PCM Goes Old School Against A New Threat

To support members during a time of economic upheaval, the Green Bay credit union is not penalizing early withdrawal from savings accounts and is offering deferrals on installment loans. It’s offering plenty of modern comforts, too.

By Marc Rapport

March 30, 2020


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FEATURE 3 Ways To Navigate The Coronavirus Crisis

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Rebecca Wessler

March 23, 2020


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PARTNER PERSPECTIVE CU Direct Combines Origination, Experience To Create Origence

The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.

By Origence
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March 23, 2020


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FEATURE Support For Small Businesses During The COVID-19 Crisis

Carolina Foothills FCU is working with the City of Spartanburg to coach startups and fill a critical funding gap. That’s important because small-business support is now more important than ever.

By Sharon Simpson

March 23, 2020


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FEATURE NC SECU Has Been Social Distancing Since Before It Was A Thing

The big Tarheel State cooperative is counting on its 50-location contact center system to help sustain service during the crisis.

By Marc Rapport

March 23, 2020


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FEATURE How Northwest Community Contains While Continuing

The Oregon credit union is sequestering staff while stressing member service continuity.

By Marc Rapport

March 23, 2020


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FEATURE Maria Martinez On Leadership

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.

By Erik Payne

March 16, 2020


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FEATURE What’s In A Name: Vice President For Corporate Partnerships & Advocacy

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By Marc Rapport

March 16, 2020


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FEATURE Pandemic Response: How 4 Credit Unions Cope With Coronavirus

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

By Marc Rapport

March 16, 2020


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FEATURE A Small-Town Branch Strategy For Dispersed Members

East Idaho Credit Union calls the state’s second-largest city home but also has branches in communities with fewer than 1,000 residents, where members are known to drive 30 miles or more to conduct their financial business.

By E.C. Harrison

March 16, 2020


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FEATURE Help Members Soar, Not Simply Survive

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.​

By Erik Payne

March 09, 2020


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FEATURE A High-Level Shake Up Supports Credit Union Success

A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.

By Erik Payne

March 09, 2020


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FEATURE 15 Leaders. 3 Questions. Insights For All.

Credit union leaders celebrate International Women’s Day with working tips, career lessons, and legacy desires.

By Rebecca Wessler

March 06, 2020


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FEATURE A Digital Banking Experience To Change Members’ Lives

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Erik Payne

March 05, 2020


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FEATURE What’s In A Name: Digital Services Architect

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Marc Rapport

March 03, 2020


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FEATURE Member Experience Drives Digital Dealings At Bay Federal

The California cooperative is four years into a digital evolution that relies heavily on member feedback.​

By Marc Rapport

March 02, 2020


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PARTNER PERSPECTIVE 5 Tips For A Quick, Successful Digital Banking Rollout

Upgrades, replacements, and new installations don’t have to be difficult.

By Alogent
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March 02, 2020


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PARTNER PERSPECTIVE 4 Ways To Achieve And Maintain Uninterrupted Payments

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By PSCU
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March 02, 2020


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PARTNER PERSPECTIVE Digital Transformation: What’s Your Strategy?

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.​

By Elan Financial Services
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March 02, 2020


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FEATURE Loan Participations: Sharing Risk And Reward

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Marc Rapport

March 01, 2020


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FEATURE Financial Health Underpins A Broader Social Purpose At A Texas Credit Union

University FCU considers community needs and institutional strengths to identify high-impact areas of service.

By Sharon Simpson

February 27, 2020


0
general-lending-10
FEATURE From Texas To Tampa: How A Microloan Program Aims To Serve Small-Business Owners Across America

A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.

By E.C. Harrison

February 24, 2020


0
financial_wellness
FEATURE Investing In Kentucky’s Financial And Physical Wellness

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Marc Rapport

February 24, 2020


0
FEATURE Meet The Business Services & Lending Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.

By Marc Rapport

February 24, 2020


0
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FEATURE A Mission To Mold Strategy

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne

February 24, 2020


0
FEATURE Meet The Member Experience Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.

By Marc Rapport

February 20, 2020


0
FEATURE Meet The Payments Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.

By Marc Rapport

February 18, 2020


0
Workplace Culture
FEATURE Hire For Culture. Train For Technical Skill.

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Erik Payne

February 18, 2020


0
collaboration
FEATURE Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

By Marc Rapport

February 17, 2020


0
compliance
FEATURE Rules, Regulations, And Relationships: How WSECU Spreads Compliance Management Across The Enterprise

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Marc Rapport

February 17, 2020


0
Altra_DayOfService_Facebook_screenshot
Altra_DayOfService_Facebook_screenshot
FEATURE How To Launch A Day Of Service On A Budget

Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.

By Sharon Simpson

February 17, 2020


0
branch-7
FEATURE 3 Years In Swing: Lessons From Life In A Temporary Office

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Erik Payne

February 17, 2020


0
FEATURE Shine On! A New Culture Means Brighter Days At Sun Community FCU.

Simple changes make it clear this California cooperative is in the people business.

By Sharon Simpson

February 14, 2020


0
helping-hand
helping-hand
FEATURE Puerto Rico’s Credit Unions Stand Together In The Wake Of Natural Disasters

Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.

By E.C. Harrison

February 12, 2020


0
PARTNER PERSPECTIVE Conquering College Costs: How Credit Unions Can Help

Most students and families make the big decision without expert advice and estimating tools. Here’s a better alternative.

By CU Student Choice
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February 10, 2020


0
IronworkersUSA_welcome_card_450
IronworkersUSA_welcome_card_450
FEATURE The Power Of Proactivity

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.​

By Marc Rapport

February 10, 2020


2
marketing-branding-12
marketing-branding-12
FEATURE A Strategy To Make Marketing Pack A More Powerful Punch

Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.

By Sharon Simpson

February 10, 2020


0
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members-people-8
FEATURE 349 Data Points That Define Member Engagement

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Erik Payne

February 10, 2020


0
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mobile-4
FEATURE Meet The Mobile/Digital Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Marc Rapport

February 10, 2020


0
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community-5
FEATURE What’s In A Name: Community Inclusion Manager

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.

By Marc Rapport

February 10, 2020


0
general-lending-6
FEATURE 2020 Lending/LOS Vendor Showcase

Looking for new lending or LOS solutions? Check out these featured credit union suppliers.

By Callahan & Associates


0
general-technology-8
FEATURE First Financial Creates In-House AI/ML Lending Experience

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.

By Marc Rapport

February 03, 2020


0
home-mortgage
FEATURE Putting Portland Rentals Within Reach

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By Marc Rapport

February 03, 2020


2
PARTNER PERSPECTIVE Protecting Your Portfolio From Delinquent Auto Loan Accounts

Now is the time to evaluate your credit union’s collections operation.

By SWBC
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February 03, 2020


0
PARTNER PERSPECTIVE Gen Z: The Fast And Furiously Cashless

The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.

By Elan Financial Services
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February 03, 2020


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FEATURE Don’t Trust The Process. Rip It Apart.

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Erik Payne

January 28, 2020


0
credit union education
FEATURE How Excite Credit Union Primes The Pump For College Education

The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.

By Marc Rapport

January 27, 2020


0
branch-10
FEATURE 6 Ways To Manage Multiple Corporate Offices

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Erik Payne

January 27, 2020


0
culture
culture
FEATURE How To Foster A New Culture Across The Credit Union

When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.

By Sharon Simpson

January 20, 2020


0
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FEATURE Jama Campbell On Leadership

The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.

By Marc Rapport

January 20, 2020


0
Employee Incentives
FEATURE Mind The Gap: How To Fill The Shortfall Between Paid Time Off And Short-Term Disability

An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.

By Erik Payne

January 20, 2020


0
business-lending
business-lending
FEATURE Look Past ‘Lending’ To Boost Business Relationships

STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.

By Erik Payne

January 14, 2020


0
team-7
FEATURE How Listerhill’s High-Performing Teams Hit High Marks

The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.

By Erik Payne

January 13, 2020


0
general-technology-14
general-technology-14
FEATURE What’s In A Name: Ethical Hacking Manager

Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.

By Marc Rapport

January 13, 2020


0
North_Bay_Santa_Rosa_branch
FEATURE Cannabis Banking, Wildfires, And Wineries

North Bay Credit Union grows its business while calculating risk and reward in its Bay Area market. ​

By Marc Rapport

January 13, 2020


0
general-technology-10
FEATURE 7 CXOs Opine On The Member Experience

The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.

By Marc Rapport

December 30, 2019


0
FEATURE Anatomy Of Digital Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

December 30, 2019


0
FEATURE Putting People First Pays Off

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

By Erik Payne

December 30, 2019


0
FEATURE The Roles Less Traveled Exclusive Content

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

By Erik Payne

December 30, 2019


0
FEATURE The Importance Of Being Innovative Exclusive Content

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

By Erik Payne

December 30, 2019


0
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FEATURE Best Of HR 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Rebecca Wessler

December 30, 2019


0
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FEATURE Best Of Analytics 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Rebecca Wessler

December 30, 2019


0
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FEATURE The Ascent Of A New Brand In Utah

To better differentiate itself from its original sponsor, Weber State FCU undertook a three-year journey to embrace a new name, a new logo, and an elevated future.

By Erik Payne

December 30, 2019


0
FEATURE Training For Those Next In Line Exclusive Content

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Erik Payne

December 26, 2019


0
Stack_of_Paperwork
FEATURE New Year’s Resolution: Pitch The Paper In 2020

Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.

By Erik Payne

December 23, 2019


0
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FEATURE Best Of Lending 2019

Five ways to serve members by providing the credit they need, when they need it.

By Rebecca Wessler

December 23, 2019


0
member experience
FEATURE Best Of Member Experience 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By Rebecca Wessler

December 23, 2019


0
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FEATURE 4 Ways To Help Members Tackle Their Savings Resolutions

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Rebecca Wessler

December 23, 2019


0
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FEATURE 2020 Vendor Showcase — Part 2

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates


0
AutismClinic
FEATURE Fostering Foundation Support From Branch To Board

The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.

By Marc Rapport

December 16, 2019


0
hiring
FEATURE The Art Of Choosing A Data Scientist

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

By Marc Rapport

December 16, 2019


0
marketing-branding-3
FEATURE How To Live The Pelican State Of Mind

Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.​

By Erik Payne

December 09, 2019


0
DailyPlanet
FEATURE Making Foundational Change $1 At A Time

Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.

By Marc Rapport

December 09, 2019


0
data-15
FEATURE What’s In A Name: Chief Data Officer

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

By Marc Rapport

December 09, 2019


0
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FEATURE 2020 Vendor Showcase — Part 1

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates


0
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FEATURE Tinsel Traditions: Holiday Loan And Savings Accounts Are Alive And Well At Credit Unions

Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.​

By E.C. Harrison

December 09, 2019


0
PARTNER PERSPECTIVE Credit Unions Leverage DNA® To Transform Financial Services

Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.

By Fiserv
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December 02, 2019


0
Rocky_conversion
FEATURE How To Write A Better RFP

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.​

By Marc Rapport

December 02, 2019


0
general-technology-10
FEATURE 3 CEOs Dish On Managing The Managers Of Technology

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Marc Rapport

December 02, 2019


0
PARTNER PERSPECTIVE Delivering Modern Membership℠ To Create The Ultimate Member Experience

Give your members the opportunity to live a life well spent.

By Symitar
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December 02, 2019


0
training3
FEATURE Build Competence. Inspire Confidence. Go Live.

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Erik Payne

December 02, 2019


0
call-center-3
FEATURE A Staffing Strategy With Social Benefits

Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.

By Marc Rapport

November 25, 2019


0
business-lending
FEATURE 2 Ways To Build Partnerships With Business Members

New programs at Purdue Federal ensure relationships with business members transcend the transaction.​

By Erik Payne

November 21, 2019


0
Payday Lending Alternative
FEATURE How Martin Eakes Became The Most Hated Man In America (By Payday Lenders)

The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.

By E.C. Harrison

November 18, 2019


0
money-financial-19
FEATURE What Is The State Of Secondary Capital At U.S. Credit Unions?

Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.

By E.C. Harrison

November 18, 2019


0
PARTNER PERSPECTIVE Should Payments M&A Activity Trigger A Review Of Your Credit Card Operating Model?

A look at whether your current credit card program is providing the digital capabilities members expect.​

By Elan Financial Services
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November 18, 2019


0
Ascentra_NewHQ
FEATURE How To Make A New HQ Make A Difference

A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.

By Erik Payne

November 18, 2019


0
Member Business Lending
FEATURE Lake Trust Pushes And Partners To Boost Local Business

The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.

By Marc Rapport

November 11, 2019


0
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FEATURE 5-Star Service For Those Who Serve

How six credit unions deliver real benefits to military members, veterans, and their families.

By Sharon Simpson

November 11, 2019


0
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general-technology-7
FEATURE Leaders Credit Union Invested In Video. Learn What Happened Next.

The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.

By Erik Payne

November 11, 2019


0
Habitat_1_450
Habitat_1_450
FEATURE A Credit Union Home For Habitat Homebuilding

A South Carolina credit union expands its relationship with Habitat for Humanity and plants a stake in community service.

By Marc Rapport

November 04, 2019


0
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general-lending-7
FEATURE Lake Trust Builds Big Dreams With Microloans

The Michigan credit union relies on experience and commitment to help small- business owners achieve their dreams.

By Marc Rapport

November 04, 2019


0
general-lending-3
general-lending-3
FEATURE 8 Avenues To Avoid A Fair Lending Exam

Three credit union leaders talk about tactics to keep lending in line with federal regulations.

By E.C. Harrison

November 04, 2019


0
PARTNER PERSPECTIVE Outsourced Collections Halloween Horror Stories

Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.

By SWBC
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November 04, 2019


0
PARTNER PERSPECTIVE Technology Deployed With Change Management Can Boost Operational Excellence.

A successful change management strategy gives teams the tools to navigate workplace changes in a deliberate, thoughtful, and results-oriented manner.

By Blend
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November 04, 2019


0
PARTNER PERSPECTIVE Developing The Right Preowned Sales Strategy To Enhance Profits

Current vehicle sales trends signal shifts in consumer preferences.

By Auto Financial Group
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November 04, 2019


1
Tom_Ryan_Langley_U_Summit_750
FEATURE Don’t Send Employees To Conferences. Bring The Conference To Employees.

Langley FCU’s one-day Summit engages staff members and provides career development opportunities.

By Erik Payne

October 30, 2019


0
FEATURE Level Up: How Career Pathing And In-Branch Training Create Better Retention

MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.​

By Erik Payne

October 30, 2019


0
PARTNER PERSPECTIVE How To Loan More With Less Risk

Open Lending’s lenders protection tools calculate risk and then insures loans through third-party carriers.

By Open Lending
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October 28, 2019


0
PARTNER PERSPECTIVE Vertifi Software Continues Setting Imaging Standards

Ongoing innovation at EasCorp CUSO builds on its legacy as a pioneer in remote deposit capture and more.​

By Vertifi Software
Vertifi_logo

October 28, 2019


0
branch-6
FEATURE In Search Of The Self-Sufficient Member

How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.

By Marc Rapport

October 28, 2019


0
niche-lending
FEATURE Tried-And-True Tips To Serve A Niche Community

The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.

By Sharon Simpson

October 28, 2019


0
help-across
FEATURE Helping St. Louis Help Itself

1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.

By Marc Rapport

October 21, 2019


0
green-ideas
FEATURE When Is Doing The Right Thing Good For Business, Too?

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Erik Payne

October 21, 2019


0
PARTNER PERSPECTIVE Key Economic Considerations For 2020

China trade, interest rate concerns make profitable risk management more critical.

By Trust for Credit Unions Mutual Funds
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October 21, 2019


0
MergersMadeEasy
FEATURE Inside Sound Credit Union’s Much-Debated Bank Acquisition

With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.

By E.C. Harrison

October 21, 2019


0
bank-building
FEATURE How To Turn Bank Customers Into Credit Union Members

Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.

By Marc Rapport

October 21, 2019


0
doing-good
FEATURE 6 Credit Unions Take On 1 Shared Day Of Service

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Erik Payne

October 15, 2019


0
strategy-20
FEATURE It’s 2025. Do You Know Where Your Credit Union Is?

Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.​

By Erik Payne

October 14, 2019


0
community-5
FEATURE What’s In A Name: Senior Vice President Of Community Impact

A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.

By Sharon Simpson

October 14, 2019


0
general-technology-9
FEATURE What Does Fintech Innovation Look Like In Credit Union Land?

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.​

By Erik Payne

October 07, 2019


0
mobile-9
FEATURE A Mobile App That Shines With 5 Stars

Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.

By Erik Payne

October 07, 2019


0
PARTNER PERSPECTIVE What Credit Unions Can Learn About Digital Transformation From Top Banks

Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.

By Blend
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October 07, 2019


0
PARTNER PERSPECTIVE From Systems To Human-Centered Designs

Examine workflows with an eye toward making people the center of the process.

By PSCU
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October 07, 2019


0
PARTNER PERSPECTIVE 5 Standard Reports Your Outsourced Collections Partner Should Provide

If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.

By SWBC
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October 07, 2019


0
general-technology-7
FEATURE ATM Suppliers Dish As Windows 7 Deadline Draws Near

Credit unions must decide how to handle the security and operations future of their ATMs.

By Marc Rapport

October 07, 2019


0
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general-technology-11
FEATURE Farewell Windows 7. Hello Windows 10.

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Marc Rapport

October 07, 2019


0
PARTNER PERSPECTIVE 4 Takeaways From The ALM First Financial Forum

The global economy provided a colorful backdrop for credit union financial executives, board members, and leaders planning for the coming year.

By ALM First Financial Advisors
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October 04, 2019


0
PARTNER PERSPECTIVE Lumin Digital Powers Personalization And Engagement

The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.

By PSCU
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September 30, 2019


0
FEATURE A Career Path For Call Center Employees

How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.

By Erik Payne

September 30, 2019


0
FEATURE How BI Busts Out At Teachers Credit Union

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.​

By Marc Rapport

September 23, 2019


0
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FEATURE The Banker Will See You Now

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Erik Payne

September 23, 2019


0
FEATURE Macro-Economic And Industry Trends (2Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.

By Samantha Cristobal

September 20, 2019


0
PARTNER PERSPECTIVE The “State” Of State Student Loan Servicing Laws

A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.

By CU Student Choice
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September 19, 2019


0
Excellent Service
FEATURE How A $40B Institution Treats 2.4M Members

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

By Sharon Simpson

September 16, 2019


0
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FEATURE Iterate, Then Do It Again, For Better Project Management

How agile project management has helped WSECU work smarter, faster, and better.

By Erik Payne

September 16, 2019


0
payments-10
FEATURE 9 Waves To Make A Mass Re-Issue Manageable

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.

By Erik Payne

September 11, 2019


0
payments-8
FEATURE Is It Time Now For FedNow?

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

By Marc Rapport

September 09, 2019


0
PARTNER PERSPECTIVE The Future Of The Evolving Payments Landscape

Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.

By PSCU
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September 09, 2019


0
sig-credit-card
FEATURE 6 Steps To Prepare For A Credit Card Breach

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.​

By E.C. Harrison

September 09, 2019


0
Workplace Culture
FEATURE Remote Employees Answer The Member Call

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Erik Payne

September 04, 2019


0
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data-16
FEATURE What’s In A Name: Vice President Of Member Experience

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.

By Sharon Simpson

September 03, 2019


0
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FEATURE How A Financial Cooperative Became A Voice For Social Justice

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Marc Rapport

August 26, 2019


0
piggy-bank
FEATURE The Great Divide: Expert Advice From Recovering Bankers

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport

August 26, 2019


0
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data-15
FEATURE How To Leverage Data For Better Strategic Planning

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Sam Taft

August 26, 2019


1
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FEATURE Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places

Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.

By Marc Rapport

August 26, 2019


0
FEATURE Swap Jobs To Become A Well-Rounded Executive

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Erik Payne

August 22, 2019


0
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FEATURE Vermont Federal Launches A Career, A Database, And A BI Department

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Marc Rapport

August 19, 2019


0
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FEATURE More Markets. More Members. More Growth.

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Erik Payne

August 19, 2019


0
Payday Lending Alternative
Payday Lending Alternative
FEATURE A Small But Mighty Response To Payday Lenders And Fintech Competitors

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Marc Rapport

August 19, 2019


0
employee engagement
FEATURE What’s In A Name: Director Of Engagement Systems

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.​

By Marc Rapport

August 12, 2019


0
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FEATURE Crystal Long On Leadership

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By Sharon Simpson

August 12, 2019


0
FEATURE How 1 CUSO Helps 8 Small Credit Unions Compete In A Big Way

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By Sharon Simpson

August 12, 2019


0
PARTNER PERSPECTIVE Leveraging Technology Integrations To Streamline Your Workflow

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By SWBC
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August 05, 2019


0
PARTNER PERSPECTIVE Capturing Commercial Deposits

Would a merchant services program help your credit union grow deposits?

By Elan Financial Services
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August 05, 2019


0
PARTNER PERSPECTIVE 3 Regulatory Policies Your Collections Team Ought To Know

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By SWBC
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August 05, 2019


0
general-technology-14
FEATURE Good Geofences Make For Good Mortgages

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Erik Payne

August 05, 2019


1
general-lending-3
FEATURE A Fast Loan When Members Need Money Now

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Erik Payne

August 05, 2019


1
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FEATURE 6 Lending Strategies That Make A Powerful Member Impact

These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.​

By Rebecca Wessler

August 05, 2019


1
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FEATURE Analytics Offer A Smarter Approach To Collections And Underwriting

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By E.C. Harrison

August 05, 2019


0
growth-12
FEATURE What’s In A Name: Chief Growth Officer

Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.

By Marc Rapport

July 29, 2019


0
FEATURE An Enhanced Digital Experience Catches The Fast Track At 121 Financial

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By E.C. Harrison

July 29, 2019


0
FEATURE 2019 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

July 29, 2019


0
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mortgage-11
FEATURE Squad Goals: How Navy Federal Simplifies The Homebuying Process

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By Erik Payne

July 29, 2019


0
PARTNER PERSPECTIVE Why Your Credit Union’s Investment Process Is Critical Now

A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.​

By Trust for Credit Unions Mutual Funds
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July 22, 2019


0
deposit-safe
FEATURE Collecting Cannabusiness Deposits In The Evergreen State

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Erik Payne

July 22, 2019


0
Small Business Lending
FEATURE 3 Ways To Ensure Commercial Services Success

An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.

By Sharon Simpson

July 22, 2019


0
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FEATURE A Matrix To Temper Risk And Break The One-Size-Fits-All Approach To Funds Availability

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

By Marc Rapport

July 22, 2019


0
heart-of-the-member
FEATURE How To Keep The Credit Union’s Beating Heart Running During A CEO Change

Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.

By Erik Payne

July 15, 2019


0
general-technology-8
FEATURE Expert Advice From Analytics Debuts And Do-Overs

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport

July 15, 2019


0
roadmap
FEATURE Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.

By Marc Rapport

July 15, 2019


0
Rocky_conversion
FEATURE A 16-System Conversion Success Story

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Erik Payne

July 12, 2019


0
PARTNER PERSPECTIVE Let’s Get Digital: Preparing Your Card Portfolio For The Next Era In Payments

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Fiserv
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July 08, 2019


0
PARTNER PERSPECTIVE Neustar’s Inbound Authentication Eliminates Member Friction

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Neustar
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July 08, 2019


0
PARTNER PERSPECTIVE How Contactless Cards Will Drive Mobile Wallet Adoption

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By PSCU
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July 08, 2019


0
PARTNER PERSPECTIVE Humanizing Digital – Let’s Get Out Of The Way

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By Alogent
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July 08, 2019


1
PARTNER PERSPECTIVE Delivering The Full Member Experience Within Mobile Banking

The opportunity most credit unions are overlooking.

By SilverCloud, Inc.
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July 08, 2019


0
conversions
FEATURE Strong Communication Supports A Smooth Conversion For A New York Credit Union

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Erik Payne

July 08, 2019


0
Credit Union Health and Wellness
FEATURE How Patelco Matches Digital Design To Financial Goals

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

By Marc Rapport

July 08, 2019


0
Workplace Culture
FEATURE What’s In A Name: Success Navigator

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.​

By Marc Rapport

July 01, 2019


0
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FEATURE Funding Job Training With A Twist

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Marc Rapport

July 01, 2019


0
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FEATURE Rob Miller On Leadership

How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.

By Sharon Simpson

July 01, 2019


0
FEATURE Macro-Economic And Industry Trends (1Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Samantha Cristobal

June 27, 2019


0
PARTNER PERSPECTIVE Kony DBX Adds New Level Of Consumer And Technology Integration

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By TEMENOS USA Inc
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June 24, 2019


0
PARTNER PERSPECTIVE Recent Auto Sales Trends And What They Mean For Credit Unions

How residual based financing helps credit unions keep up with a changing auto lending landscape.

By Auto Financial Group
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June 24, 2019


0
PARTNER PERSPECTIVE Mobile, ATM Check Deposit Fraud Puts Credit Unions At Risk

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

By Advanced Fraud Solutions
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June 24, 2019


0
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FEATURE The Reverse Tier Savings Account That Gives More To Those With Less

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Erik Payne

June 24, 2019


0
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FEATURE How To Gain Credibility And Make The Changes Necessary For Survival

When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.

By Erik Payne

June 24, 2019


0
money-financial-16
FEATURE The Good, The Bad, And The Reserved

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Marc Rapport

June 24, 2019


0
FEATURE Anatomy Of Innovations Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

June 24, 2019


0
digital-thoughts
FEATURE What’s In A Name: Vice President Of Digital Transformation

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Marc Rapport

June 17, 2019


0
business-lending
FEATURE Tips For Growing Small Business Loans ― And Managing The Risk

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By E.C. Harrison

June 17, 2019


0
Annual_Review
FEATURE The 10-Step Guide For Replying To Online Reviews

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Erik Payne

June 17, 2019


0
PARTNER PERSPECTIVE Fiserv Equips Credit Unions to Compete in Cards

The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.

By Fiserv
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June 17, 2019


0
workplace2.0
FEATURE How Nusenda Creates Job Opportunities, One Internship At A Time

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By Marc Rapport

June 17, 2019


0
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FEATURE How A Coffee Shop Made First Tech’s New Campus Feel Like Home

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Erik Payne

June 11, 2019


0
leadership2
FEATURE How A New CEO Watered The Garden And Watched Her Credit Union Bloom

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Erik Payne

June 10, 2019


0
PARTNER PERSPECTIVE Insourcing Vs. Outsourcing

What should a credit union consider when evaluating its in-house credit card program strategy?

By Elan Financial Services
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June 10, 2019


0
PARTNER PERSPECTIVE Credit Union Student Choice Adds Fintech Flair

Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.

By CU Student Choice
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June 10, 2019


0
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FEATURE How ELGA Went All In On Downtown Flint

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Marc Rapport

June 10, 2019


0
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FEATURE How Opportunities Credit Union Throws A Lifeline To Underwater Borrowers

This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.

By E.C. Harrison

June 03, 2019


4
FEATURE Lisa Ginter On Leadership

The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.

By Sharon Simpson

June 03, 2019


1
PARTNER PERSPECTIVE Responsible Consumer Complaint Management

Having a system in place helps effectively address causes and lowers the risk of reputational damage.​

By SWBC
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June 03, 2019


0
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FEATURE Pen Air Recaptures Its Way To Auto Loan Growth

The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.

By Marc Rapport

June 03, 2019


0
PARTNER PERSPECTIVE Maximize The Efficiency Of Every Dollar You Lend

In a challenging economy credit unions must choose loan products that efficiently maximize returns.

By CULA
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June 03, 2019


0
Member Business Lending
FEATURE On The Road To Resilience

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Erik Payne

June 01, 2019


0
FEATURE 5 Data Points That Explain Innovations Federal Credit Union Exclusive Content

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

By Erik Payne

June 01, 2019


0
FEATURE How To Build Businesses And Re-Build Fences Exclusive Content

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

By Erik Payne

June 01, 2019


0
FEATURE A New Normal Exclusive Content

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

By Erik Payne

June 01, 2019


0
Efficiency
FEATURE What’s In A Name: Director Of Continuous Improvement

The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.

By Marc Rapport

May 28, 2019


0
council
FEATURE An Advisory Council For College Students, By College Students

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Erik Payne

May 27, 2019


0
Employee Incentives
FEATURE 3 Secrets To Employee Retention And Executive Development

Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.

By E.C. Harrison

May 20, 2019


0
PARTNER PERSPECTIVE Blend Powers Seamless Lending Processes

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By Blend
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May 20, 2019


0
Payday Lending Alternative
FEATURE A Savings Solution To Break The Cycle Of Payday Lending

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By Sharon Simpson

May 20, 2019


0
strategy-1
FEATURE Educate In The Spring. Strategize In The Fall.

Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.

By Sharon Simpson

May 13, 2019


0
PARTNER PERSPECTIVE Building Deposits With A Merchant Services Program

Could your credit union capture more deposits with a merchant services program?

By Elan Financial Services
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May 13, 2019


0
online-loans
FEATURE How A New Member Experience Revived An Old Online Application

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Erik Payne

May 13, 2019


1
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FEATURE Strategic Planning Helps SkyPoint Soar

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Marc Rapport

May 13, 2019


0
FEATURE Annual Credit Union Directory - Vol. 34 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

May 13, 2019


0
FEATURE 5 Ways To Say ‘No’ And Still Provide A Superior Member Experience

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By E.C. Harrison

May 07, 2019


0
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FEATURE Let The Robots Automate. Let The Humans Serve.

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Marc Rapport

May 06, 2019


0
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FEATURE Credit Union Pays It Forward, One Pig At A Time

Air Academy FCU’s biannual events engage employees and give community members something to smile about.​

By Sharon Simpson

April 30, 2019


0
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FEATURE A Simple Rate Strategy To Raise Deposits

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Marc Rapport

April 30, 2019


0
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FEATURE Keep The Card. Ditch The Contact.

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Marc Rapport

April 29, 2019


0
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FEATURE 2019 Economic Outlook

Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.

By Marc Rapport

April 29, 2019


0
onevision
FEATURE A New CEO, A New Vision For A New York Credit Union

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Erik Payne

April 22, 2019


1
green-ideas
FEATURE How Green Can You Go? VSECU Is All-In On Energy-Savings Lending.

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By Marc Rapport

April 22, 2019


0
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FEATURE Take Command Of Your Online Brand

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By E.C. Harrison

April 22, 2019


0
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FEATURE Balance Sheet Basics In A Changing Economy

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.​

By Erik Payne

April 18, 2019


0
deposit-safe
FEATURE What’s In A Name: Chief Deposit Services Officer

Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.

By Marc Rapport

April 15, 2019


0
PARTNER PERSPECTIVE Best Practices In Measuring Investment Portfolio Performance

Why credit unions need to know about book yields and total returns.

By Trust for Credit Unions Mutual Funds
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April 15, 2019


0
growth7
FEATURE A Strategy To Achieve Double-Digit Credit Card Growth

Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.

By Marc Rapport

April 15, 2019


0
FEATURE Something Borrowed. Something Due: A VITA(L) Service At Tax Time Takes On New Importance

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By Marc Rapport

April 11, 2019


0
data-18
FEATURE Data Takes Flight At Wings Financial

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.​

By Marc Rapport

April 08, 2019


2
Investments
FEATURE To Meet Long-Term Goals, 2 Credit Unions Go Short

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

By Erik Payne

April 08, 2019


0
PARTNER PERSPECTIVE Easy As One, Two, Three: Why Credit Unions Should Offer Contactless Cards

One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.

By PSCU
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April 01, 2019


0
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FEATURE A Zest For Zelle Drives Early Adoption At 2 Credit Unions

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

By Marc Rapport

April 01, 2019


4
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FEATURE The Payment Rail Rolls On Despite Delays In ACH Window

The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.

By Marc Rapport

April 01, 2019


0
FEATURE Macro-Economic And Industry Trends (4Q18) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.

By Aman Johal

April 01, 2019


0
FEATURE Friends, Spartans, Countrymen

Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.

By Erik Payne

April 01, 2019


0
FEATURE Keep It Simple And Serve The Member

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

By Erik Payne

April 01, 2019


0
FEATURE The Road Ahead

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.

By Rebecca Wessler

April 01, 2019


0
FEATURE Payrailz Puts The Member In The Middle Of Payment Offers And Money Management

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.​

By Marc Rapport

April 01, 2019


0
FEATURE Fiserv Takes Home Top Honors For Mobile Innovation

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.

By Marc Rapport

April 01, 2019


0
FEATURE CUneXus Draws Accolades For Always-On Lending

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.

By Marc Rapport

April 01, 2019


0
FEATURE Of Giveback And Growth

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Erik Payne

April 01, 2019


0
mobile-3
FEATURE The New Way To Pay: Mobile Wallets And The Path To Credit Union Adoption

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Marc Rapport

April 01, 2019


0
FEATURE Anatomy Of Michigan State University Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 01, 2019


0
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FEATURE How To Move At The Speed Of Technology

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Erik Payne

April 01, 2019


0
Environment
FEATURE How CapEd Credit Union Helps Members Keep Cool Without Credit

The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.

By Erik Payne

April 01, 2019


0
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FEATURE 3 Ways To Connect Through Co-Working Spaces

How three very different credit unions are collaborating with their communities for better business development.​

By Marc Rapport

March 25, 2019


0
Grant_Funding
FEATURE 6 Ways Credit Unions Use CDFI Grants

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Marc Rapport

March 18, 2019


0
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FEATURE 2 Ways To Tackle Analytics. 1 Credit Union.

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Erik Payne

March 18, 2019


0
data-15
FEATURE A 3-Year Roadmap To Better BI

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Marc Rapport

March 18, 2019


0
PARTNER PERSPECTIVE The Cooperative Fight Against Deposit Fraud

Sharing returned deposit information fuels the powerful database in the fight against fraud.

By Advanced Fraud Solutions
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March 11, 2019


0
credit union strategy
FEATURE How To Ace The ACET

The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.

By Marc Rapport

March 11, 2019


0
FEATURE A Reward Program That Takes The Cents Out Of Incentive

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By Erik Payne

March 11, 2019


0
member experience
FEATURE Rise Of The Member Experience Manager

Three credit unions offer five ways to approach member experience and build successful programs.

By E.C. Harrison

March 11, 2019


0
new_members
FEATURE Make It A Meeting Members Can’t Refuse

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Sharon Simpson

March 04, 2019


0
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money-financial-13
FEATURE 10 Years. 200 Members. $3 Million In Debt Reduction.

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Erik Payne

March 04, 2019


0
magnify
FEATURE A Strategy To Help Members Magnify Their Money

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Marc Rapport

March 04, 2019


0
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doing-good
FEATURE Maurice Smith On Leadership

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Sharon Simpson

February 25, 2019


4
member experience
FEATURE 6 Ways To Reduce Friction In The Member Experience

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By E.C. Harrison

February 25, 2019


0
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FEATURE Name The Need. Build The Deposits.

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Erik Payne

February 25, 2019


0
innovation-mobile
innovation-mobile
FEATURE Meet The Mobile Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Marc Rapport

February 21, 2019


0
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FEATURE Meet The Lending Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Marc Rapport

February 20, 2019


0
innovation-member-experience
FEATURE Meet The Member Experience Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Marc Rapport

February 19, 2019


0
opportunity
FEATURE 4 Ways To Reward Loyal Members

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.​

By Marc Rapport

February 11, 2019


1
strategy-1
FEATURE Start Today To Be Prepared At The GAC

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Marc Rapport

February 11, 2019


0
referral
FEATURE Pass It On: A Referral Program That Works

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Erik Payne

February 11, 2019


0
PARTNER PERSPECTIVE A Tale Of 2 “Student” Loans

By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.

By CU Student Choice
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February 04, 2019


0
PARTNER PERSPECTIVE As Trucks Drive Auto Sales, Watch For Signs Of Delinquency

Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.​

By SWBC
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February 04, 2019


0
general-lending-3
FEATURE Truity Takes The Pain Out Of Pre-Approvals

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Marc Rapport

February 04, 2019


0
mortgage-10
FEATURE 4 Factors To Watch For This Homebuying Season

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

By Erik Payne

February 04, 2019


0
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FEATURE Lake Trust Powers Up Analytics

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Marc Rapport

January 28, 2019


6
PARTNER PERSPECTIVE A Steady Approach To The Investment Portfolio In A Rising Rate Environment

Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.

By Trust for Credit Unions Mutual Funds
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January 28, 2019


0
Deposit_Safe
FEATURE 6 Ways To Attract And Retain Deposits

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By Erik Payne

January 28, 2019


0
members-people-12
FEATURE How To Increase Diversity And Inclusion In Credit Union Land

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By E.C. Harrison

January 22, 2019


0
fraud2
FEATURE Tried-And-True Tips To Fight Fraud In 2019

People in the know share what they know as the new year unfolds.

By Marc Rapport

January 21, 2019


0
Leadership
FEATURE Jim Minge On Leadership

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Sharon Simpson

January 21, 2019


0
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FEATURE How Workers Uses Data To Visualize A Better Tomorrow

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport

January 21, 2019


0
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FEATURE The AACUC’s King Day Message To The Movement

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Marc Rapport

January 15, 2019


0
general-technology-9
FEATURE What’s In A Name: Chief Experience Officer

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Marc Rapport

January 14, 2019


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decisions
FEATURE The Right Tools To Make Tough Decisions

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Erik Payne

January 14, 2019


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hires
FEATURE 3 Ways To Make A Great Hire

In a tight labor market, credit unions find creative ways to attract talent.

By Sharon Simpson

January 14, 2019


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strategy-20
FEATURE How To Prioritize Strategy In 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne