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FEATURE 6 Credit Unions Take On 1 Shared Day Of Service

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Erik Payne

October 15, 2019


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FEATURE What’s In A Name: Senior Vice President Of Community Impact

A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.

By Sharon Simpson

October 14, 2019


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FEATURE It’s 2025. Do You Know Where Your Credit Union Is?

Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.​

By Erik Payne

October 14, 2019


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PARTNER PERSPECTIVE What Credit Unions Can Learn About Digital Transformation From Top Banks

Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.

By Blend
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October 07, 2019


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PARTNER PERSPECTIVE From Systems To Human-Centered Designs

Examine workflows with an eye toward making people the center of the process.

By PSCU
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October 07, 2019


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FEATURE A Mobile App That Shines With 5 Stars

Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.

By Erik Payne

October 07, 2019


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FEATURE ATM Suppliers Dish As Windows 7 Deadline Draws Near

Credit unions must decide how to handle the security and operations future of their ATMs.

By Marc Rapport

October 07, 2019


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FEATURE Farewell Windows 7. Hello Windows 10.

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Marc Rapport

October 07, 2019


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FEATURE What Does Fintech Innovation Look Like In Credit Union Land?

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.​

By Erik Payne

October 07, 2019


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PARTNER PERSPECTIVE 5 Standard Reports Your Outsourced Collections Partner Should Provide

If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.

By SWBC
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October 07, 2019


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PARTNER PERSPECTIVE 4 Takeaways From The ALM First Financial Forum

The global economy provided a colorful backdrop for credit union financial executives, board members, and leaders planning for the coming year.

By ALM First Financial Advisors
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October 04, 2019


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PARTNER PERSPECTIVE Lumin Digital Powers Personalization And Engagement

The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.

By PSCU
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September 30, 2019


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FEATURE A Career Path For Call Center Employees

How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.

By Erik Payne

September 30, 2019


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FEATURE The Banker Will See You Now

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Erik Payne

September 23, 2019


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FEATURE How BI Busts Out At Teachers Credit Union

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.​

By Marc Rapport

September 23, 2019


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FEATURE Macro-Economic And Industry Trends (2Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.

By Samantha Cristobal

September 20, 2019


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PARTNER PERSPECTIVE The “State” Of State Student Loan Servicing Laws

A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.

By CU Student Choice
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September 19, 2019


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FEATURE How A $40B Institution Treats 2.4M Members

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

By Sharon Simpson

September 16, 2019


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FEATURE Iterate, Then Do It Again, For Better Project Management

How agile project management has helped WSECU work smarter, faster, and better.

By Erik Payne

September 16, 2019


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FEATURE 9 Waves To Make A Mass Re-Issue Manageable

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.

By Erik Payne

September 11, 2019


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FEATURE Is It Time Now For FedNow?

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

By Marc Rapport

September 09, 2019


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PARTNER PERSPECTIVE The Future Of The Evolving Payments Landscape

Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.

By PSCU
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September 09, 2019


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FEATURE 6 Steps To Prepare For A Credit Card Breach

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.​

By E.C. Harrison

September 09, 2019


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FEATURE Remote Employees Answer The Member Call

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Erik Payne

September 04, 2019


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FEATURE What’s In A Name: Vice President Of Member Experience

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.

By Sharon Simpson

September 03, 2019


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FEATURE Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places

Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.

By Marc Rapport

August 26, 2019


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FEATURE How To Leverage Data For Better Strategic Planning

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Sam Taft

August 26, 2019


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FEATURE How A Financial Cooperative Became A Voice For Social Justice

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Marc Rapport

August 26, 2019


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FEATURE The Great Divide: Expert Advice From Recovering Bankers

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport

August 26, 2019


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FEATURE Swap Jobs To Become A Well-Rounded Executive

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Erik Payne

August 22, 2019


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FEATURE More Markets. More Members. More Growth.

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Erik Payne

August 19, 2019


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FEATURE Vermont Federal Launches A Career, A Database, And A BI Department

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Marc Rapport

August 19, 2019


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FEATURE A Small But Mighty Response To Payday Lenders And Fintech Competitors

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Marc Rapport

August 19, 2019


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FEATURE What’s In A Name: Director Of Engagement Systems

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.​

By Marc Rapport

August 12, 2019


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FEATURE How 1 CUSO Helps 8 Small Credit Unions Compete In A Big Way

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By Sharon Simpson

August 12, 2019


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FEATURE Crystal Long On Leadership

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By Sharon Simpson

August 12, 2019


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FEATURE 6 Lending Strategies That Make A Powerful Member Impact

These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.​

By Rebecca Wessler

August 05, 2019


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FEATURE A Fast Loan When Members Need Money Now

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Erik Payne

August 05, 2019


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PARTNER PERSPECTIVE Leveraging Technology Integrations To Streamline Your Workflow

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By SWBC
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August 05, 2019


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PARTNER PERSPECTIVE Capturing Commercial Deposits

Would a merchant services program help your credit union grow deposits?

By Elan Financial Services
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August 05, 2019


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FEATURE Analytics Offer A Smarter Approach To Collections And Underwriting

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By E.C. Harrison

August 05, 2019


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PARTNER PERSPECTIVE 3 Regulatory Policies Your Collections Team Ought To Know

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By SWBC
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August 05, 2019


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FEATURE Good Geofences Make For Good Mortgages

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Erik Payne

August 05, 2019


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FEATURE Squad Goals: How Navy Federal Simplifies The Homebuying Process

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By Erik Payne

July 29, 2019


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FEATURE An Enhanced Digital Experience Catches The Fast Track At 121 Financial

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By E.C. Harrison

July 29, 2019


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FEATURE 2019 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

July 29, 2019


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FEATURE What’s In A Name: Chief Growth Officer

Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.

By Marc Rapport

July 29, 2019


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FEATURE Collecting Cannabusiness Deposits In The Evergreen State

Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.

By Erik Payne

July 22, 2019


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Small Business Lending
FEATURE 3 Ways To Ensure Commercial Services Success

An expanded footprint plus three key drivers are crucial to achieving successful commercial business growth at Vantage West Credit Union.

By Sharon Simpson

July 22, 2019


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FEATURE A Matrix To Temper Risk And Break The One-Size-Fits-All Approach To Funds Availability

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

By Marc Rapport

July 22, 2019


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PARTNER PERSPECTIVE Why Your Credit Union’s Investment Process Is Critical Now

A disciplined strategy and long-term focus provides consistency independent of fluctuating interest rates.​

By Trust for Credit Unions Mutual Funds
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July 22, 2019


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FEATURE Expert Advice From Analytics Debuts And Do-Overs

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport

July 15, 2019


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FEATURE Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.

By Marc Rapport

July 15, 2019


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FEATURE How To Keep The Credit Union’s Beating Heart Running During A CEO Change

Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.

By Erik Payne

July 15, 2019


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FEATURE A 16-System Conversion Success Story

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Erik Payne

July 12, 2019


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PARTNER PERSPECTIVE Let’s Get Digital: Preparing Your Card Portfolio For The Next Era In Payments

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Fiserv
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July 08, 2019


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PARTNER PERSPECTIVE How Contactless Cards Will Drive Mobile Wallet Adoption

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By PSCU
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July 08, 2019


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Credit Union Health and Wellness
FEATURE How Patelco Matches Digital Design To Financial Goals

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

By Marc Rapport

July 08, 2019


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PARTNER PERSPECTIVE Humanizing Digital – Let’s Get Out Of The Way

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By Alogent
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July 08, 2019


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PARTNER PERSPECTIVE Delivering The Full Member Experience Within Mobile Banking

The opportunity most credit unions are overlooking.

By SilverCloud, Inc.
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July 08, 2019


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FEATURE Strong Communication Supports A Smooth Conversion For A New York Credit Union

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Erik Payne

July 08, 2019


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PARTNER PERSPECTIVE Neustar’s Inbound Authentication Eliminates Member Friction

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Neustar
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July 08, 2019


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FEATURE Funding Job Training With A Twist

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Marc Rapport

July 01, 2019


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Workplace Culture
FEATURE What’s In A Name: Success Navigator

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.​

By Marc Rapport

July 01, 2019


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FEATURE Rob Miller On Leadership

How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.

By Sharon Simpson

July 01, 2019


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FEATURE Macro-Economic And Industry Trends (1Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Samantha Cristobal

June 27, 2019


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FEATURE How To Gain Credibility And Make The Changes Necessary For Survival

When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.

By Erik Payne

June 24, 2019


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FEATURE The Reverse Tier Savings Account That Gives More To Those With Less

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Erik Payne

June 24, 2019


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PARTNER PERSPECTIVE Mobile, ATM Check Deposit Fraud Puts Credit Unions At Risk

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

By Advanced Fraud Solutions
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June 24, 2019


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PARTNER PERSPECTIVE Recent Auto Sales Trends And What They Mean For Credit Unions

How residual based financing helps credit unions keep up with a changing auto lending landscape.

By Auto Financial Group
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June 24, 2019


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PARTNER PERSPECTIVE Kony DBX Adds New Level Of Consumer And Technology Integration

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By Kony
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June 24, 2019


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FEATURE Anatomy Of Innovations Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

June 24, 2019


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FEATURE The Good, The Bad, And The Reserved

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Marc Rapport

June 24, 2019


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FEATURE What’s In A Name: Vice President Of Digital Transformation

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Marc Rapport

June 17, 2019


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FEATURE Tips For Growing Small Business Loans ― And Managing The Risk

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By E.C. Harrison

June 17, 2019


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FEATURE How Nusenda Creates Job Opportunities, One Internship At A Time

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By Marc Rapport

June 17, 2019


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PARTNER PERSPECTIVE Fiserv Equips Credit Unions to Compete in Cards

The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.

By Fiserv
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June 17, 2019


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FEATURE The 10-Step Guide For Replying To Online Reviews

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Erik Payne

June 17, 2019


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FEATURE How A Coffee Shop Made First Tech’s New Campus Feel Like Home

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Erik Payne

June 11, 2019


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FEATURE Loan Participations: Sharing Risk And Reward

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Marc Rapport

June 10, 2019


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FEATURE How A New CEO Watered The Garden And Watched Her Credit Union Bloom

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Erik Payne

June 10, 2019


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PARTNER PERSPECTIVE Insourcing Vs. Outsourcing

What should a credit union consider when evaluating its in-house credit card program strategy?

By Elan Financial Services
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June 10, 2019


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FEATURE How ELGA Went All In On Downtown Flint

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Marc Rapport

June 10, 2019


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PARTNER PERSPECTIVE Credit Union Student Choice Adds Fintech Flair

Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.

By CU Student Choice
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June 10, 2019


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FEATURE How Opportunities Credit Union Throws A Lifeline To Underwater Borrowers

This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.

By E.C. Harrison

June 03, 2019


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FEATURE Lisa Ginter On Leadership

The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.

By Sharon Simpson

June 03, 2019


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PARTNER PERSPECTIVE Responsible Consumer Complaint Management

Having a system in place helps effectively address causes and lowers the risk of reputational damage.​

By SWBC
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June 03, 2019


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FEATURE Pen Air Recaptures Its Way To Auto Loan Growth

The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.

By Marc Rapport

June 03, 2019


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PARTNER PERSPECTIVE Maximize The Efficiency Of Every Dollar You Lend

In a challenging economy credit unions must choose loan products that efficiently maximize returns.

By CULA
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June 03, 2019


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Member Business Lending
FEATURE On The Road To Resilience

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

By Erik Payne

June 01, 2019


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FEATURE How To Build Businesses And Re-Build Fences Exclusive Content

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

By Erik Payne

June 01, 2019


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FEATURE 5 Data Points That Explain Innovations Federal Credit Union Exclusive Content

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

By Erik Payne

June 01, 2019


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FEATURE A New Normal Exclusive Content

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

By Erik Payne

June 01, 2019


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FEATURE What’s In A Name: Director Of Continuous Improvement

The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.

By Marc Rapport

May 28, 2019


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FEATURE An Advisory Council For College Students, By College Students

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Erik Payne

May 27, 2019


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Payday Lending Alternative
FEATURE A Savings Solution To Break The Cycle Of Payday Lending

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By Sharon Simpson

May 20, 2019


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FEATURE 3 Secrets To Employee Retention And Executive Development

Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.

By E.C. Harrison

May 20, 2019


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PARTNER PERSPECTIVE Blend Powers Seamless Lending Processes

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By Blend
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May 20, 2019


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FEATURE Educate In The Spring. Strategize In The Fall.

Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.

By Sharon Simpson

May 13, 2019


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FEATURE Strategic Planning Helps SkyPoint Soar

The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.

By Marc Rapport

May 13, 2019


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FEATURE Annual Credit Union Directory - Vol. 34 Exclusive Content

The only comprehensive guide to improving credit union performance.

By Callahan & Associates

May 13, 2019


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PARTNER PERSPECTIVE Building Deposits With A Merchant Services Program

Could your credit union capture more deposits with a merchant services program?

By Elan Financial Services
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May 13, 2019


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FEATURE How A New Member Experience Revived An Old Online Application

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Erik Payne

May 13, 2019


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FEATURE 5 Ways To Say ‘No’ And Still Provide A Superior Member Experience

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By E.C. Harrison

May 07, 2019


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FEATURE Let The Robots Automate. Let The Humans Serve.

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Marc Rapport

May 06, 2019


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FEATURE Credit Union Pays It Forward, One Pig At A Time

Air Academy FCU’s biannual events engage employees and give community members something to smile about.​

By Sharon Simpson

April 30, 2019


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FEATURE A Simple Rate Strategy To Raise Deposits

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Marc Rapport

April 30, 2019


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FEATURE Keep The Card. Ditch The Contact.

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Marc Rapport

April 29, 2019


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FEATURE 2019 Economic Outlook

Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.

By Marc Rapport

April 29, 2019


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FEATURE A New CEO, A New Vision For A New York Credit Union

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Erik Payne

April 22, 2019


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FEATURE How Green Can You Go? VSECU Is All-In On Energy-Savings Lending.

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By Marc Rapport

April 22, 2019


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FEATURE Take Command Of Your Online Brand

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By E.C. Harrison

April 22, 2019


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FEATURE Balance Sheet Basics In A Changing Economy

What credit unions should be thinking about now to prepare the organization for the end of 2019 and beyond.​

By Erik Payne

April 18, 2019


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FEATURE What’s In A Name: Chief Deposit Services Officer

Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.

By Marc Rapport

April 15, 2019


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PARTNER PERSPECTIVE Best Practices In Measuring Investment Portfolio Performance

Why credit unions need to know about book yields and total returns.

By Trust for Credit Unions Mutual Funds
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April 15, 2019


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FEATURE A Strategy To Achieve Double-Digit Credit Card Growth

Suncoast Credit Union sparks a cards surge with an automatic, opt-out approach.

By Marc Rapport

April 15, 2019


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FEATURE Something Borrowed. Something Due: A VITA(L) Service At Tax Time Takes On New Importance

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By Marc Rapport

April 11, 2019


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FEATURE Data Takes Flight At Wings Financial

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.​

By Marc Rapport

April 08, 2019


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FEATURE To Meet Long-Term Goals, 2 Credit Unions Go Short

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

By Erik Payne

April 08, 2019


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PARTNER PERSPECTIVE Easy As One, Two, Three: Why Credit Unions Should Offer Contactless Cards

One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.

By PSCU
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April 01, 2019


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FEATURE A Zest For Zelle Drives Early Adoption At 2 Credit Unions

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

By Marc Rapport

April 01, 2019


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FEATURE Macro-Economic And Industry Trends (4Q18) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.

By Aman Johal

April 01, 2019


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FEATURE Friends, Spartans, Countrymen

Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.

By Erik Payne

April 01, 2019


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FEATURE Keep It Simple And Serve The Member

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

By Erik Payne

April 01, 2019


0
FEATURE The Road Ahead

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.

By Rebecca Wessler

April 01, 2019


0
FEATURE Payrailz Puts The Member In The Middle Of Payment Offers And Money Management

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.​

By Marc Rapport

April 01, 2019


0
FEATURE Fiserv Takes Home Top Honors For Mobile Innovation

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.

By Marc Rapport

April 01, 2019


0
FEATURE CUneXus Draws Accolades For Always-On Lending

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.

By Marc Rapport

April 01, 2019


0
payments-11
FEATURE The Payment Rail Rolls On Despite Delays In ACH Window

The Fed says it wants to gather more comment regarding same-day ACH payments, tapping the brakes on a process that began in 2016. But credit unions have other real-time options.

By Marc Rapport

April 01, 2019


0
FEATURE Anatomy Of Michigan State University Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

April 01, 2019


0
FEATURE Of Giveback And Growth

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Erik Payne

April 01, 2019


0
agile_method_thumb
FEATURE How To Move At The Speed Of Technology

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Erik Payne

April 01, 2019


0
mobile-3
FEATURE The New Way To Pay: Mobile Wallets And The Path To Credit Union Adoption

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Marc Rapport

April 01, 2019


0
Environment
FEATURE How CapEd Credit Union Helps Members Keep Cool Without Credit

The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.

By Erik Payne

April 01, 2019


0
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FEATURE 3 Ways To Connect Through Co-Working Spaces

How three very different credit unions are collaborating with their communities for better business development.​

By Marc Rapport

March 25, 2019


0
data-17
FEATURE 2 Ways To Tackle Analytics. 1 Credit Union.

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Erik Payne

March 18, 2019


0
data-15
FEATURE A 3-Year Roadmap To Better BI

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Marc Rapport

March 18, 2019


0
Grant_Funding
FEATURE 6 Ways Credit Unions Use CDFI Grants

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Marc Rapport

March 18, 2019


0
PARTNER PERSPECTIVE The Cooperative Fight Against Deposit Fraud

Sharing returned deposit information fuels the powerful database in the fight against fraud.

By Advanced Fraud Solutions
AFS_logo

March 11, 2019


0
credit union strategy
FEATURE How To Ace The ACET

The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.

By Marc Rapport

March 11, 2019


0
member experience
FEATURE Rise Of The Member Experience Manager

Three credit unions offer five ways to approach member experience and build successful programs.

By E.C. Harrison

March 11, 2019


0
FEATURE A Reward Program That Takes The Cents Out Of Incentive

The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.

By Erik Payne

March 11, 2019


0
magnify
FEATURE A Strategy To Help Members Magnify Their Money

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Marc Rapport

March 04, 2019


0
new_members
FEATURE Make It A Meeting Members Can’t Refuse

Based on member feedback, BECU now incorporates financial education into its annual meeting.

By Sharon Simpson

March 04, 2019


0
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money-financial-13
FEATURE 10 Years. 200 Members. $3 Million In Debt Reduction.

Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.

By Erik Payne

March 04, 2019


0
doing-good
doing-good
FEATURE Maurice Smith On Leadership

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Sharon Simpson

February 25, 2019


4
member experience
FEATURE 6 Ways To Reduce Friction In The Member Experience

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By E.C. Harrison

February 25, 2019


0
money-financial-10
FEATURE Name The Need. Build The Deposits.

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Erik Payne

February 25, 2019


0
innovation-mobile
innovation-mobile
FEATURE Meet The Mobile Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Marc Rapport

February 21, 2019


0
general-lending-4
FEATURE Meet The Lending Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Marc Rapport

February 20, 2019


0
innovation-member-experience
FEATURE Meet The Member Experience Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Marc Rapport

February 19, 2019


0
strategy-1
FEATURE Start Today To Be Prepared At The GAC

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Marc Rapport

February 11, 2019


0
opportunity
FEATURE 4 Ways To Reward Loyal Members

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.​

By Marc Rapport

February 11, 2019


1
referral
FEATURE Pass It On: A Referral Program That Works

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.

By Erik Payne

February 11, 2019


0
PARTNER PERSPECTIVE Digital Transformation: What’s Your Strategy?

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.​

By Elan Financial Services
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February 04, 2019


0
mortgage-10
FEATURE 4 Factors To Watch For This Homebuying Season

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

By Erik Payne

February 04, 2019


0
PARTNER PERSPECTIVE As Trucks Drive Auto Sales, Watch For Signs Of Delinquency

Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.​

By SWBC
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February 04, 2019


0
PARTNER PERSPECTIVE A Tale Of 2 “Student” Loans

By offering both in-school and refinance lending, credit unions can appeal to members at multiple stages of life and establish a genuine opportunity for long-term relationships.

By CU Student Choice
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February 04, 2019


0
general-lending-3
FEATURE Truity Takes The Pain Out Of Pre-Approvals

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Marc Rapport

February 04, 2019


0
data-18
FEATURE Lake Trust Powers Up Analytics

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Marc Rapport

January 28, 2019


6
Deposit_Safe
FEATURE 6 Ways To Attract And Retain Deposits

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By Erik Payne

January 28, 2019


0
PARTNER PERSPECTIVE A Steady Approach To The Investment Portfolio In A Rising Rate Environment

Having the right strategy in place makes investment decisions fairly independent of interest rate rises and falls.

By Trust for Credit Unions Mutual Funds
trust-logo1

January 28, 2019


0
members-people-12
FEATURE How To Increase Diversity And Inclusion In Credit Union Land

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By E.C. Harrison

January 22, 2019


0
fraud2
FEATURE Tried-And-True Tips To Fight Fraud In 2019

People in the know share what they know as the new year unfolds.

By Marc Rapport

January 21, 2019


0
Leadership
FEATURE Jim Minge On Leadership

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Sharon Simpson

January 21, 2019


0
data-11
FEATURE How Workers Uses Data To Visualize A Better Tomorrow

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport

January 21, 2019


0
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FEATURE The AACUC’s King Day Message To The Movement

The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.

By Marc Rapport

January 15, 2019


0
decisions
FEATURE The Right Tools To Make Tough Decisions

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.

By Erik Payne

January 14, 2019


0
general-technology-9
FEATURE What’s In A Name: Chief Experience Officer

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Marc Rapport

January 14, 2019


3
hires
FEATURE 3 Ways To Make A Great Hire

In a tight labor market, credit unions find creative ways to attract talent.

By Sharon Simpson

January 14, 2019


0
strategy-20
FEATURE How To Prioritize Strategy In 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Erik Payne

January 08, 2019


0
risk-management
risk-management
FEATURE How To Balance Risk And Reward In 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Erik Payne

January 07, 2019


0
smart-choice
smart-choice
FEATURE How To Capitalize On Member Intelligence

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Marc Rapport

January 07, 2019


0
member experience
FEATURE How To Reduce Friction In The Member Experience (And Why It Matters)

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Sharon Simpson

January 07, 2019


0
FEATURE Anatomy Of Infinity Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

January 01, 2019


0
FEATURE Macro-Economic And Industry Trends (3Q18) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.

By Aman Johal

January 01, 2019


0
leadership
FEATURE Chris Leggett On Leadership

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.

By Sharon Simpson

January 01, 2019


0
FEATURE The Beginning Of A Beautiful Friendship

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne

January 01, 2019


0
data-1
FEATURE 27 Trillion Ways To Make Better Decisions

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.​

By Erik Payne

January 01, 2019


0
FEATURE A New Day. A New Culture. A New Balance Sheet.

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

By Erik Payne

January 01, 2019


0
3Q18_CUSP_Anatomy_Branch_Opening_750
FEATURE How To Teach An Old State New Tricks

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

By Erik Payne

January 01, 2019


0
stats
stats
FEATURE Best Of Analytics 2018

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

By Marc Rapport

December 31, 2018


0
member_onboarding
FEATURE New Year’s Resolution: Build A Better Member Onboarding Program

BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.

By Erik Payne

December 31, 2018


0
Deposit_Safe
Deposit_Safe
FEATURE Best Of Deposits 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Erik Payne

December 31, 2018


0
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FEATURE Best Of Human Resources 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By Erik Payne

December 24, 2018


0
general-technology-14
general-technology-14
FEATURE Best Of Member Experience 2018

Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.

By Marc Rapport

December 24, 2018


0
Financial_Wellness
FEATURE Credit Unions And The Gift Of Financial Wellness

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.​

By Marc Rapport

December 18, 2018


0
FEATURE A Guide For Starting A Foundation Exclusive Content

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.​


December 17, 2018


0
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FEATURE Help For The Holidays And Beyond

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Paul Woodruf

December 17, 2018


0
cloud-data
cloud-data
FEATURE What’s In A Name: Dream Manager

Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.

By Marc Rapport

December 17, 2018


4
strategy-20
FEATURE New Year’s Resolution: Find Your True North

In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.

By Sharon Simpson

December 17, 2018


0
risk-management2[1]
FEATURE New Year’s Resolution: Take More Risk

From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.

By Erik Payne

December 10, 2018


0
general-technology-9
FEATURE 4 Technology Resolutions For 2019

Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.​

By Marc Rapport

December 10, 2018


0
deposit-safe
FEATURE New Year’s Resolution: Help Members Live Life Fully

USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.

By Sharon Simpson

December 10, 2018


2
general-technology-2
FEATURE 4 Ways To Ensure Merger Magic At The Core

A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.

By Marc Rapport

December 03, 2018


0
general-technology-7
FEATURE 5 Ways To Avoid A Bumpy Core Conversion

Credit unions share how they realized process improvements and encouraged culture changes through core conversions.

By Marc Rapport

December 03, 2018


0
general-technology-8
FEATURE 4 Tipping Points For A Core Conversion

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Marc Rapport

December 03, 2018


1
core-processing
FEATURE How Andigo Captured Core Conversion Happiness

The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.

By Marc Rapport

December 03, 2018


0
PARTNER PERSPECTIVE The Key To Serving Today's Members

Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.

By Symitar
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December 03, 2018


0
FEATURE 2018 Trends In Automated Decisioning For Consumer Lending Exclusive Content

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Aman Johal

November 28, 2018


0
FEATURE A Brief Look At 2018 Trends In Automated Decisioning For Consumer Lending

Takeaways from a survey on how 284 credit unions are interacting with the changing lending strategies arising from automated-decisioning practices.

By Aman Johal

November 28, 2018


0
GuadalupeCreditUnion_Christmas-family-party_750
GuadalupeCreditUnion_Christmas-family-party_750
FEATURE Help For The Holidays: How Guadalupe Credit Union Meets Mission

The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.

By Marc Rapport

November 26, 2018


4
Annual_Review
Annual_Review
FEATURE 5 Ways To Take Charge Of Online Reviews

Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.

By E.C. Harrison

November 26, 2018


0
money-financial-3
FEATURE 2.6 Million Ways To Thank Members

Dupaco Community offers an annual payout to members who save, borrow, spend, and use ancillary services at the credit union.

By Sharon Simpson

November 19, 2018


0
general-lending-2
FEATURE A Black Friday Special That Meets Yearlong Needs

Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.

By Sharon Simpson

November 19, 2018


0
Santa-Mobile-Sale
FEATURE Talking Turkey About Cyber Monday

Consumer education and technology tools are the best defense against offensive fraudsters.

By Marc Rapport

November 19, 2018


0
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FEATURE South Carolina FCU Doesn't Wait For Small Business Saturday

The Palmetto State cooperative encourages small businesses to think big with banking, management, and consulting services.

By Sharon Simpson

November 17, 2018


0
PARTNER PERSPECTIVE Inclusion And The Credit Union Difference

Internal diversity resource groups help build an engaged, committed workplace.

By PSCU
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November 12, 2018


0
community_first_screen
community_first_screen
FEATURE A Strategy To Score Swipes And Savings

The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.

By Marc Rapport

November 12, 2018


0
FEATURE Analytics For Action Exclusive Content

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.​


November 07, 2018


0
auto-10
FEATURE Shrinking Margins And The New Normal In Indirect Lending

How two credit unions are adjusting their strategies to serve members and the cooperative.

By Erik Payne

November 06, 2018


0
Lending_Efficiency
FEATURE Leaders In Average Loan Balances (2Q18)

Many credit unions with high loan balances are in pricey areas and serve tightly knit SEGs.

By Marc Rapport

November 05, 2018


0
MSU_FCU_Credit_Card_Ad_Front_Rotator
FEATURE The Marketing Mailer For Mobile Wallets

How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.

By Erik Payne

November 05, 2018


0
PARTNER PERSPECTIVE 4 Things To Consider When Looking For An Outsourced Collections Partner

Trained professionals help ensure credit union members receive quality services from a third-party collector.​

By SWBC
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November 05, 2018


0
PARTNER PERSPECTIVE Mobile Apps, Wearables, & Invisible Payments: The Journey Toward Frictionless Payments

Is your credit union ready to embrace the world of frictionless payments?

By Elan Financial Services
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November 05, 2018


0
money-financial-13
FEATURE Black Friday Brings Bright Deals

Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.​

By Sharon Simpson

November 05, 2018


1
community-5
FEATURE Fight Fire With Funds

How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.

By Erik Payne

October 29, 2018


0
Division-Clinton_Street_Fair_Rotator
FEATURE Trailhead Uses Swagger And Swag To Onboard New Hires

The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.

By Marc Rapport

October 29, 2018


0
diversity
FEATURE What’s In A Name: Diversity & Inclusion Officer

Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.

By Marc Rapport

October 29, 2018


0
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leadership212
FEATURE Jane Dobbs On Leadership

The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.​

By Sharon Simpson

October 22, 2018


0
core-values
FEATURE Member Value In Vermont

Credit Union of Vermont provides some of the best member value the industry has to offer and consistently ranks among the top credit unions in Return Of The Member.

By Erik Payne

October 22, 2018


0
PARTNER PERSPECTIVE Custom Scorecards: A Credit Union’s Ticket To More Success

Custom scorecards help lenders make more efficient decisions by providing more precision in targeting applications with a lower risk profile for that specific institution.

By MeridianLink, Inc.
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October 22, 2018


0
Tucson-ITM-video_Screenshot
Tucson-ITM-video_Screenshot
FEATURE The New Face Of The Front Line

It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.

By E.C. Harrison

October 22, 2018


1
PARTNER PERSPECTIVE 10 Takeaways From 10 Years In Private Student Lending

Credit unions have carved out a strong niche in providing responsible lending that fills a critical need for many thousands of families ever year.

By CU Student Choice
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October 22, 2018


0
general-lending-5
FEATURE 3 Ways To Settle Student Debt

First Tech FCU goes all in on student debt refinancing, with a suite of products and a team of in-house advisors working to meet specific needs of members.

By Marc Rapport

October 17, 2018


0
FEATURE International Credit Union Day 2018 Giveback: Dupaco

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Rebecca Wessler

October 16, 2018


0
FEATURE International Credit Union Day 2018 Giveback: SRP

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport

October 16, 2018


0
Seven Cooperative Principles
FEATURE 3.3 Billion Ways To Showcase The Credit Union Difference

Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.


October 15, 2018


0
general-technology-7
FEATURE A Bot In Need Is A Friend Indeed

Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.

By Ted Goldwyn

October 15, 2018


0
FEATURE International Credit Union Day 2018 Giveback: Workers

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne

October 15, 2018


0
FEATURE International Credit Union Day 2018 Giveback: FORUM

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne

October 15, 2018


0
FEATURE International Credit Union Day 2018 Giveback: PSECU

On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.

By Marc Rapport

October 15, 2018


0
FEATURE International Credit Union Day 2018 Giveback: American 1

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne

October 15, 2018


0
FEATURE International Credit Union Day 2018 Giveback: Atlantic Financial

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne

October 15, 2018


0
FEATURE International Credit Union Day 2018 Giveback: Clark County

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport

October 15, 2018


0
stanging-on-graph
FEATURE How Many Basis Points Does It Take To Keep A Member?

Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.

By Erik Payne

October 08, 2018


0
Seven Cooperative Principles
FEATURE An Incentive For Purpose, Not Personal Gain

Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.

By Erik Payne

October 08, 2018


0
Annual_Review
FEATURE 5 Stars For This Online Review Strategy

Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.

By Marc Rapport

October 08, 2018


0
FEATURE 400,000 Reasons Truliant Has Automated Transaction Reconciliation

The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.

By Marc Rapport

October 01, 2018


0
loyal-hands
loyal-hands
FEATURE Apart From The Pack

Rogue Credit Union doubles down on loyalty and forges its own path in service of its Southern Oregon market.

By Marc Rapport

October 01, 2018


0
opportunity
FEATURE Bob McKay On Leadership

The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.​

By Sharon Simpson

October 01, 2018


0
FEATURE Anatomy Of Rogue Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport

October 01, 2018


0
general-technology-12
FEATURE What’s In A Name: Director Of Business Analytics

Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.

By Marc Rapport

October 01, 2018


0
stats
FEATURE A 4-Year Journey Into The Heart Of Analytics

St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.

By Erik Payne

October 01, 2018


0
FEATURE Macro-Economic And Industry Trends (2Q18)

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.

By Sam Taft

October 01, 2018


0
FEATURE 6 New Branches. 4 More On The Way.

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.​

By Marc Rapport

October 01, 2018


0
PARTNER PERSPECTIVE Applying Lessons Learned From EMV To Faster Payments

Listening, communication, and adaptability can again power success on a new payment rail.

By PSCU
PSCU_Logo_CMYK

October 01, 2018


0
talk-bubbles
FEATURE The Benefits Of Voice Biometrics

Virginia Credit Union's voice identification deters fraud and boosts call efficiency.

By Erik Payne

October 01, 2018


0
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training3
FEATURE What's In A Name: Vice President Of Loyalty & Employee Development

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Marc Rapport

October 01, 2018


0
FEATURE An Account Of Ownership Benefits

A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.

By Marc Rapport

October 01, 2018


0
growth-8
growth-8
FEATURE 3Rivers Keeps Rolling

The Indiana credit union hit the $1 billion mark this year thanks to a strategy that has created a decade of steady growth in a challenging market.

By Marc Rapport

September 24, 2018


0
branch-5
branch-5
FEATURE 5 Branches Where There Were 23

Single-sponsor State Farm FCU reduces branch count while executing an enhanced service strategy that drives industry-leading efficiencies.

By Marc Rapport

September 24, 2018


2
customer-service
FEATURE 7 Strategies To Support Self-Service

Technology tips to lower call center volumes and deepen interactions with members.

By E.C. Harrison

September 18, 2018


0
money-financial-18
FEATURE 5 Ways To Fund A Foundation

Five executives from credit union and league foundations discuss start-up capital, ongoing financial stability, and more.

By Erik Payne

September 17, 2018


0
Thumbs_Up_750
Thumbs_Up_750
FEATURE Simple Ways To Engage Members

Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.

By Marc Rapport

September 17, 2018


0
PARTNER PERSPECTIVE The 3 Key Drivers Of Loyalty

How loyalty measures ties to member satisfaction and financial results.

By Member Loyalty Group LLC
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September 17, 2018


0
Workplace Culture
Workplace Culture
FEATURE What’s In A Name: Culture & Values Officer

Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.

By Marc Rapport

September 17, 2018


0
credit union strategy
FEATURE High Rates, High Trust Nets High Returns For Latino Community Credit Union

The North Carolina cooperative generates strong deposits to fuel a humming lending machine.

By Marc Rapport

September 10, 2018


0
talk-bubbles
talk-bubbles
FEATURE Alexa, How Does Numerica Do Payments?

Early adoption and member convenience drive strategy at this Spokane cooperative.

By Marc Rapport

September 10, 2018


0
PARTNER PERSPECTIVE Maximizing Profit Through Risk-Based Pricing

Risk-based pricing helps credit card programs succeed and comply by rewarding low credit risk behaviors and increasing access to the underserved.

By Elan Financial Services
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September 10, 2018


0
PARTNER PERSPECTIVE Are Faster Payments Fast Enough For A Real-Time World?

ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.​

By PSCU
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September 10, 2018


0
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FEATURE Payments Space Invaders: Who’s Stealing Your Swipes?

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Marc Rapport

September 10, 2018


2
Remote_Deposit_Capture
FEATURE A Great Rate To Fill The Deposit Gap

In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.

By Erik Payne

September 10, 2018


3
leadership2
leadership2
FEATURE Caroline Willard On Leadership

The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.

By Sharon Simpson

September 03, 2018


2
data-18
data-18
FEATURE 2 Lessons From A $3 Billion Data Powerhouse

BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.

By Erik Payne

September 03, 2018


0
FEATURE 2018 Credit Union CRM Report

Results from a 2018 survey of 250 individuals from 233 credit unions regarding CRM system adoption and satisfaction.

By Callahan & Associates

September 01, 2018


0
FEATURE Why Credit Unions Need To Ask Tough Questions Exclusive Content

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.​


August 31, 2018


0
money-financial-13
FEATURE A Boost In Pay For Labor Day

Credit unions across the country are boosting their minimum wage.

By Marc Rapport

August 27, 2018


0
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FEATURE 4 New Branches. 4 More On The Way.

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.​

By Marc Rapport

August 20, 2018


0
PARTNER PERSPECTIVE How To Prepare For Contactless EMV Adoption

Adoption trajectory means it’s time for credit unions to understand and empower the use of dual interface cards.

By PSCU
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August 20, 2018


0
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FEATURE 15 Years. 5 In-School Branches. $500,000 In Deposits.

How Las Colinas FCU’s student-run branches in area elementary schools help hone a savings habit.

By Erik Payne

August 16, 2018


1
Annual_Review
Annual_Review
FEATURE How To Put A Positive Spin On Negative Online Reviews

Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.

By Erik Payne

August 15, 2018


0
office-healthcare
FEATURE A Role For HSAs In Deposit Growth

In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.

By Erik Payne

August 13, 2018


0
leadership3
leadership3
FEATURE Diana Dykstra On Leadership

The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.

By Sharon Simpson

August 13, 2018


0
FEATURE 2018 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

August 09, 2018


0
JDCU_Fallon_Housewarming_Party_Aug2018
FEATURE Buy A House. Have A Party.

Homebuying can be scary. Jeanne D’Arc’s housewarming parties help members cut loose and celebrate a new stage of life.

By Erik Payne

August 08, 2018


0
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FEATURE 3 Ways To Put Credit Union Values Into Practice

Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.

By Erik Payne

August 07, 2018


0
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FEATURE 5 Small Loans That Make A Big Difference

A loan doesn’t have to be massive to be mighty. These high-impact programs have an outsize effect on members and communities.

By Sharon Simpson

August 06, 2018


0
Alliant-Signature-card
FEATURE High Reward = High Return For This Plastic Program

Three percent cash back and $59 a year are among the terms of Alliant Credit Union’s new credit card offering.

By Marc Rapport

August 06, 2018


0
PARTNER PERSPECTIVE Help Members Reach Their Dreams Of Homeownership

How BECU uses Fannie Mae HomeReady Mortgage program and financial education to enable members to buy their homes.

By Fannie Mae
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August 06, 2018


0
PARTNER PERSPECTIVE Streamline Your Collections With Technology

Software tools can help a credit union’s collection staff be more productive while providing better service.​

By SWBC
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August 06, 2018


0
PARTNER PERSPECTIVE Meeting The Challenges Of The Millennial Market

Millennials are drawn to credit card issuers that offer technology, maximum rewards, low fees, and social responsibility. How can credit unions position themselves to meet the needs of millennial members?​

By Elan Financial Services
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August 06, 2018


0
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nl_sleeplessnessArtboard_1
FEATURE 10 Questions That Keep Credit Union Leaders Up At Night (And What To Do About Them)

Financial services move fast. These credit unions have discovered ways to move faster.

By Erik Payne

July 30, 2018


0
regulatory-8
regulatory-8
FEATURE The Countdown To CECL Has Begun

Future losses will soon be part of the equation for calculating reserves, and there’s much work to be done.

By Marc Rapport

July 30, 2018


0
deposit-safe
deposit-safe
FEATURE A Deposit Strategy 5 Years In The Making

Technology Credit Union has repositioned its balance sheet to prepare for today’s rate environment.

By Erik Payne

July 30, 2018


0
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members-people-6
FEATURE #RelationshipGoals For A California Credit Union

CommonWealth Central strikes a chord with a campaign that builds excitement among staff, members, and community.

By Ted Goldwyn

July 23, 2018


0
MSUFCU_group_shot_750
FEATURE How To Build A BI Team That Drives Results

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Marc Rapport

July 23, 2018


0
PARTNER PERSPECTIVE The 411 On The Proposed U.S. Faster Payments Council

Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.

By Corporate One Federal Credit Union
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July 23, 2018


0
compliance
FEATURE 5 Ways To Wed Culture And Compliance

Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.

By Marc Rapport

July 18, 2018


0
members-people-8
FEATURE Employee Roundtables At Orange County’s Encourage Learning And Accountability

The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.

By Erik Payne

July 18, 2018


0
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FEATURE What’s In A Name: Strategic Analytics & Member Insights Manager

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

By Marc Rapport

July 16, 2018


0
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070918_Citadel1
FEATURE 3 Years. 8 Branches. 1 New Concept.

Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.

By Erik Payne

July 11, 2018


0
Rocky_conversion
FEATURE How To Communicate During A Digital Conversion

When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.

By Marc Rapport

July 09, 2018


0
PARTNER PERSPECTIVE What’s In Your Mobile Wallet?

Adoption of contactless payments in U.S. is a matter of when, not if, despite sluggish uptake so far.​

By Worldpay Inc.
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July 09, 2018


0
PARTNER PERSPECTIVE Strategic Ways To Optimize And Invest In Your Mobile Strategy

A feature-rich digital experience is a great way to move the credit union to top-of-wallet.

By PSCU
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July 09, 2018


0
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FEATURE Happier Hours For Happier Members

New technology at Pioneer FCU offers two ways members can bank on their own time.

By Erik Payne

July 09, 2018


0
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FEATURE A Path To Financial Independence

Counseling and lending go hand-in-hand in Border FCU’s financial empowerment program.

By Marc Rapport

July 02, 2018


0
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FEATURE How To Embed Analytical Minds Across An Organization

An internal program at Wings Financial builds serious data skills for interested employees.

By Erik Payne

July 02, 2018


0
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leadership3
FEATURE Dave Larson On Leadership

The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.

By Sharon Simpson

July 01, 2018


0
FEATURE Anatomy Of Jeanne D'Arc Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

July 01, 2018


0
FEATURE The Roots Of Financial Freedom

Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.

By Erik Payne

July 01, 2018


0
FEATURE The Thread That Binds

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

By Erik Payne

July 01, 2018


0
FEATURE Collar-Blind Banking For Better Financial Futures

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.​

By Erik Payne

July 01, 2018


0
FEATURE Community Involvement By The Numbers

How Jeanne D’Arc makes a difference to those it serves.

By Erik Payne

July 01, 2018


0
office-healthcare
FEATURE How To Get Members Into Better Financial Shape Exclusive Content

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.​


June 25, 2018


0
members-people-11
FEATURE Member Experience Runs Deep In Georgia

The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.

By E.C. Harrison

June 25, 2018


0
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FEATURE Use Data To Act, Not Just Analyze

For Financial Center First FCU, using predictive analytics to inspire action is all in a day’s work.​

By Marc Rapport

June 25, 2018


0
lending-innovation-series
FEATURE Where Do Online Applications Go?

An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.

By Erik Payne

June 25, 2018


0
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FEATURE Emily Hollis On Leadership

The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.​

By Sharon Simpson

June 18, 2018


0
PARTNER PERSPECTIVE Make Optimized Digital Investments And Leverage Strategic Partnerships To Tackle the Competition

Start small to build big transformation in your credit union’s digital presence.

By Kony
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June 18, 2018


0
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FEATURE A Direct Strategy To Support The Credit Union Mission

Shoreline Credit Union hopes to wind down its indirect lending program by 2020. Here’s how.

By Erik Payne

June 18, 2018


0
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Pop-Up_Exterior
FEATURE A Pop-Up Branch Serves As A Concept Testing Ground

New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.

By Erik Payne

June 11, 2018


0
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branch-10
FEATURE 3 Stories Of Bank Acquisition

As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.

By Sharon Simpson

June 11, 2018


0
best-of-membership
FEATURE Trigger Words And Complaint Resolution At A Florida Credit Union

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.​

By E.C. Harrison

June 11, 2018


0
PARTNER PERSPECTIVE Top 10 Reasons To Partner With A Specialist Auto Warranty Provider

Auto warranties increase revenue and member engagement while reducing repossession rates by up to 50%.​

By Sentinel Warranty
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June 04, 2018


0
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FEATURE The Search For The ‘Fat Middle’

Kemba’s automated indirect decisioning engine reduces the work load of human underwriters while improving the member experience.

By Erik Payne

June 04, 2018


1
Auto_Leasing
FEATURE Lessons In Lending: 3 Credit Union Success Stories

Three credit unions share how one-to-one lending has helped them build business and increase engagement with members.

By Marc Rapport

June 04, 2018


0
PARTNER PERSPECTIVE Make Your Credit Union A Borrower’s First Choice

Rise above the competitive pool to win business.

By SWBC
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June 04, 2018


0
seo
seo
FEATURE What’s In A Name: SEO And Digital Marketing Strategist

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.​

By Marc Rapport

May 28, 2018


0
business-lending
business-lending
FEATURE Mine Your Own Business

How 121 Financial’s own members serve as a catalyst for business lending and services growth at the Florida cooperative.

By Marc Rapport

May 28, 2018


2
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FEATURE Next-Level Member Experience. Right Here. Right Now.

Clearview FCU has launched an enterprise-wide strategy to engage and delight members.

By James Major

May 28, 2018


0
workplace2.0
workplace2.0
FEATURE What’s In A Name: Chief Of Staff

John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.

By Marc Rapport

May 21, 2018


0
Air_drill
Air_drill
FEATURE North Dakota Credit Unions Stand Out In The Field Of Ag Lending

Roughrider cooperatives build on a tradition of personal service and expert knowledge to sow the seeds of lending success.

By Marc Rapport

May 21, 2018


0
PARTNER PERSPECTIVE How To Invest In Your Members

Effective outsourcing of investment services is a major step toward success for the institution and the members it serves.

By Gateway Services Group, LLC
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May 21, 2018


0
Andson1_CUscom
FEATURE Turning Students Into Savers In Sin City

Silver State Schools’ savings program has helped students in low-income schools tuck away more than $250,000 in five years.

By Erik Payne

May 21, 2018


0
general-technology-14
FEATURE What’s In A Name: Emerging Channels Innovation Architect

Adele Glenn holds together the present while building for the future at Credit Human FCU.

By Marc Rapport

May 14, 2018


0
workplace2.0
FEATURE A Re-Imagining Of HR

A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.

By Erik Payne

May 14, 2018


0
money-financial-12
FEATURE How To Earn A Merit Badge In Financial Management

A+ FCU partners with local Scout troops to teach young people how to take charge of their financial future.​

By Erik Payne

May 14, 2018


1
PARTNER PERSPECTIVE 3 Ways To Trigger Loan Marketing Success

Alerts, seamless experiences, and turnkey deployment comprise this holistic approach.

By Harland Clarke
HarlandClarke

May 14, 2018


0
PARTNER PERSPECTIVE Yes, Your Credit Union CAN Use Public Fund Deposits To Fund Assets

Options exist for many credit unions to hold public funds that boost liquidity while serving the community.​

By Corporate One Federal Credit Union
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May 14, 2018


0
PARTNER PERSPECTIVE Rising Fraud And Data Breaches Are In The Cards

How credit unions can prevent and respond to credit card fraud risks.

By Elan Financial Services
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May 14, 2018


0
members-people-9
FEATURE To Hell With Harvey: How TDECU Responded When A Hurricane Hit Home

After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.

By Erik Payne

May 08, 2018


0
PARTNER PERSPECTIVE Are Your Lending Capabilities Competitive?

Credit unions have available and need to deploy the same kind of consumer-friendly lending options their larger competitors are providing.

By SWBC
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May 07, 2018


0
general-lending-12
general-lending-12
FEATURE How Alliant Credit Union Reinvented Its Lending Program

Teamwork and a new software system helped the Chicago cooperative execute a transformational change.​

By Marc Rapport

May 07, 2018


0
The_Selden
FEATURE Credit Unions Are Turning The Motor City Into Mortgage City

Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.

By Marc Rapport

May 07, 2018


0
community-9
FEATURE More Than Money: How Fort Knox FCU Makes A Community Impact

Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.

By Erik Payne

May 01, 2018


0
money-financial-13
money-financial-13
FEATURE An Innovative Way To Help Members Navigate Life’s Challenges

A new member experience initiative at CommunityAmerica Credit Union puts the future of members into the hands with the most skin in the game — their own.

By Sharon Simpson

May 01, 2018


0
FEATURE Macro-Economic And Industry Trends (4Q17)

What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.

By Ian Melhorn

April 30, 2018


0
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Tax_Class_750
FEATURE Life Lessons From Financial Education

Oregon State Credit Union shares how it works to improve the lives of America’s consumers.

By Marc Rapport

April 30, 2018


0
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FEATURE How To Create A Vibrant Culture

To go along with a name change, this Illinois credit union shifted its overall culture.

By Erik Payne

April 23, 2018


0
TellerTech_Cover
FEATURE Peer Mentors Help New Branches Get Up And Running

A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.​

By Erik Payne

April 23, 2018


0
money-financial-13
FEATURE Would Your Employees Quit For $1,000?

Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.

By Erik Payne

April 16, 2018


0
BayFCU_Card_1
FEATURE Card Conversion Makes For An Intense Year

How converting to a new card processing platform turned out terrific results at a California credit union.​

By Marc Rapport

April 16, 2018


0
onevision
FEATURE A 3-Year Mission To Explore 4 Visions

San Mateo Credit Union’s strategic plan is a primer for how to set goals and stay the course.

By Marc Rapport

April 16, 2018


0
WSECU_Branch2.0
WSECU_Branch2.0
FEATURE 3 Branch Models. $7.5 Million In Savings.

How a shift to universal tellers and a rework of its branches saved WSECU millions.

By Erik Payne

April 16, 2018


0
FEATURE How VACU Struck Video Gold With A Guy In Flannel

The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.

By Marc Rapport

April 09, 2018


0
members-people-3
members-people-3
FEATURE Taking Lessons From A ‘Year Of Giving’

A new name and standout Super Bowl commercial isn’t the only way Desert Financial is making a splash in 2018.

By Sharon Simpson

April 09, 2018


0
savings-3
FEATURE The State Of Prize-Linked Savings Accounts

Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.

By Erik Payne

April 04, 2018


1
members-people-8
FEATURE How To Reward Members And Promote The Credit Union Difference

Rogue Credit Union’s Ownership Account has helped members save $4.5 million in two years.

By Erik Payne

April 03, 2018


0
FEATURE SEG Bonuses Underpin Deposit And Wealth Management Strategies At Elements Financial

The Indiana credit union funds lending all year with an annual cash surge.

By Marc Rapport

April 02, 2018


0
FEATURE Deposits By The Numbers (4Q17)

Share balances hit a record high in 2017. What else happened in the credit union deposit portfolio?

By Samantha Cristobal

April 02, 2018


0
PARTNER PERSPECTIVE Best Practices For Dealing With Card Compromises For Financial Institutions

Proactive steps and working with the processor can help mitigate the potential damage.

By Worldpay Inc.
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April 02, 2018


0
PARTNER PERSPECTIVE A Modern-Day Look At Payments

Credit unions can seize the moment by empowering instant payments in the car, at home, anywhere, anytime.​

By PSCU
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April 02, 2018


0
PARTNER PERSPECTIVE How Millennials Are Changing Their Purchasing Behavior

Mini-houses, alternative leasing options, robust apps, are just part of the opportunity and challenges for serving a generation about to inherit trillions.

By SWBC
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April 02, 2018


0
FEATURE The 2016 Credit Union Leaders

At year-end 2016, see which credit unions lead the way in six key cooperative metrics.

By Liz Furman

April 01, 2018


0
CC2_2018_Location
FEATURE Location, Location, Location Exclusive Content

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.​


April 01, 2018


0
FEATURE 2018 Economic Outlook

Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.

By Marc Rapport

March 28, 2018


0
FEATURE The Great Debt Paydown Challenge

How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.​

By Sharon Simpson

March 28, 2018


0
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FEATURE Empower FCU Grants The Gift Of First-Time Homeownership

How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.​

By Erik Payne

March 26, 2018


0
business-lending
business-lending
FEATURE Credit Unions Are Leading The Way In USDA Lending

A $112 million loan financed through a consortium of credit unions shines a light on the impact of the cooperative model in rural America.

By Sharon Simpson

March 19, 2018


0
PARTNER PERSPECTIVE Recovering Your Collection Costs

Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.

By Account Control Technology, Inc.
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March 19, 2018


0
members-people-11
FEATURE Employee Survey Engenders Engagement

This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.

By Marc Rapport

March 19, 2018


0
charter-change
FEATURE A New Credit Union For A Membership’s Needs

LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.

By Marc Rapport

March 12, 2018


2
Texas_Trust_Jones_Academy
FEATURE A Debit Card That Rewards Education

Texas Trust’s Spirit Debit Rewards program has contributed $1.5 million to local schools in seven years.

By Erik Payne

March 12, 2018


1
Risk Based Capital Comments
FEATURE Many Vendors. 1 Risk Team.

At Community Choice Credit Union, a four-person committee evaluates vendor relationships.

By Marc Rapport

March 07, 2018


0
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FEATURE Tony Budet On Leadership

This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.

By Sharon Simpson

March 01, 2018


0
general-lending-2
FEATURE Crunching Numbers Leads To Surging Loans

How data analytics and life experience drive record auto loan production at Oregon Community Credit Union.​

By Marc Rapport

February 26, 2018


0
DesertFinancial_AliceCooper
FEATURE School’s Out Forever

Why Desert Financial promoted its name change with a Super Bowl ad starring Alice Cooper.

By Erik Payne

February 26, 2018


1
MergersMadeEasy
MergersMadeEasy
FEATURE How To Map Member Data During A Merger

Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.

By Marc Rapport

February 26, 2018


0
Investment
Investment
FEATURE How KeyPoint Made $7.2 Million On Investments In 2017

The Silicon Valley cooperative consistently ranks among the top performers nationally in terms of yield on investments.

By Marc Rapport

February 19, 2018


4
credit union efficiency strategy
FEATURE 6 Ways To Build A Better Benefits Package

HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

By E.C. Harrison

February 19, 2018


0
Pay_It_Forward_Promo_Biz_Card_Rotator
FEATURE 2 Ways To Engage The Community

Why human experiences outweigh plastic tchotchkes every day of the week.

By Erik Payne

February 14, 2018


0
Workplace Culture
FEATURE 4 Performance Reviews Are Better Than 1

When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.

By Erik Payne

February 12, 2018


0
PARTNER PERSPECTIVE 3 Key Questions For Credit Unions Thinking About Blockchain

Credit unions are well positioned to implement blockchain technology in the coming years but how will this impact the technology investments credit unions are making today?

By Wacom
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February 12, 2018


0
PARTNER PERSPECTIVE 4 Reasons To Show Checks — And Check Writers — Some Love (And 4 Ways To Do It)

Consumers still write checks by the billions and are likely your most valuable members.

By Harland Clarke
HarlandClarke

February 12, 2018


0
branch-5
FEATURE Bye Bye Banking Desert

Market conditions in Montana left a small community on the verge of being bankless. That’s when Vocal Credit Union spoke up.

By Erik Payne

February 12, 2018


1
FEATURE Meet The Finalists For The 2018 Innovation Series

The 2018 Innovation Series presented by CreditUnions.com shows readers what cutting-edge suppliers are doing for the market.

By Rebecca Wessler

February 06, 2018


2
sig-credit-card
FEATURE 3 Ways To Build An Award-Winning Rewards Program

Credit unions are employing different strategies to ensure they offer the right credit card rewards.

By Sharon Simpson

February 05, 2018


2
business-lending
FEATURE How A Michigan Credit Union Builds Business With Businesses

Community Choice Credit Union kept lending while the economy tanked and now is riding a new wave of MBL activity.

By Marc Rapport

February 05, 2018


0
PARTNER PERSPECTIVE Student Loan Repayment Assistance Now An Emerging New Opportunity

Credit unions can help their employees via targeted financial education and repayment assistance, and potentially strengthen SEG relationships, with new benefits tied to student loans.

By CU Student Choice
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February 05, 2018


0
PARTNER PERSPECTIVE Online Loan Origination And The Human Touch

Efficiency on the back end and heightened satisfaction on the front end await the credit union that deploys a robust LOS.

By PSCU
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February 05, 2018


0
FEATURE Credit Cards By The Numbers (3Q17)

Aggregate credit card balances outstanding at credit unions reached a record high at third quarter 2017.​

By Samantha Cristobal

January 31, 2018


0
deposit-safe
FEATURE The Great Credit Union Deposit Swap

In search of a new strategy to raise deposits, Credit Human partners with University FCU in a one-of-a-kind member-sharing arrangement.

By Marc Rapport

January 29, 2018


0
CC1_2018_TheBestDefense_Cover
FEATURE The Best Defense Is A Good Succession Plan Exclusive Content

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.​


January 29, 2018


0
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