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An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.
September 07, 2020
This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.
August 31, 2020
Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.
Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.
Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.
August 24, 2020
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Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.
The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.
This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.
August 20, 2020
Nearly 30,000 attendees have attended virtual financial education webinars since the pandemic halted in-person sessions at VACU.
August 17, 2020
Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.
Five credit unions shares insights from their Paycheck Protection Program efforts.
Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.
Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
August 10, 2020
A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.
SECU rethinks REOs to create quality, affordable housing across the Tarheel State.
August 03, 2020
One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.
Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.
Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.
July 27, 2020
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.
How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.
Data and insight from Callahan & Associates and industry suppliers.
July 24, 2020
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
July 20, 2020
Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.
Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.
Four credit unions share insights from their text messaging initiatives.
July 13, 2020
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.