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FEATURE Tips To Prepare For PPP Forgiveness

An Oklahoma credit union encourages business owners to wait to apply for forgiveness but has tools in place to assist members who want relief now.

By Sharon Simpson

September 07, 2020


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FEATURE Coastal Credit Union Takes On DEI From The Inside And Out

This Raleigh-based cooperative is “woke” in Wake (and Durham) counties.

By Marc Rapport

August 31, 2020


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FEATURE 2 Questions About Helping Members Face Today’s Challenges

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By Marc Rapport

August 31, 2020


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FEATURE How To Build An Award-Winning Marketing Team

Wyoming’s Meridian Trust FCU offers best practices and lessons learned on the promotional side of the industry’s operations.

By Erik Payne

August 31, 2020


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FEATURE How To Recruit The Next Generation Of Credit Union Leaders

Young employees making their mark on their organizations talk about how they started their credit union careers and ponder how the industry can attract up-and-coming leaders.

By Rebecca Wessler

August 24, 2020


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FEATURE Organizing Strength Into Compelling Power

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.

By Phylicia Atkins

August 24, 2020


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FEATURE How COVID-19 Forced A Shift In Technology Production At United FCU

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By Erik Payne

August 24, 2020


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FEATURE 25 Years Of Innovation And Collaboration

This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.

By Marc Rapport

August 20, 2020


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FEATURE A Solution To Educate Members During A Pandemic

Nearly 30,000 attendees have attended virtual financial education webinars since the pandemic halted in-person sessions at VACU.

By Marc Rapport

August 17, 2020


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FEATURE CEOs Take On The Role Of Chief Equity Officer

Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.

By E.C. Harrison

August 17, 2020


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FEATURE What We Can Learn From Successful PPP Lenders On How To Serve Small Businesses

Five credit unions shares insights from their Paycheck Protection Program efforts.

By Sharon Simpson

August 17, 2020


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PARTNER PERSPECTIVE Organizational Structure Key to Executing Digital Transformation Strategy

Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.

By Origence, a CU Direct Brand
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August 17, 2020


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FEATURE Langley Offers ‘Leigh’ Way To Boost Member Service

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Marc Rapport

August 10, 2020


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FEATURE How To Build A Diverse Board

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By Sharon Simpson

August 10, 2020


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FEATURE Rebuild, Repair, Recover: Affinity Plus Helps The Twin Cities Heal

Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.​

By Erik Payne

August 10, 2020


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FEATURE Rehab, Rent, Sell: A 3-Part Strategy To Fight Foreclosures

SECU rethinks REOs to create quality, affordable housing across the Tarheel State.

By Marc Rapport

August 03, 2020


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FEATURE There’s No Place Like Home With A 12.5-Year Loan

One Idaho cooperative stands out in a rural market dominated by credit unions with a new package of home loans that serve educators and first responders.

By Marc Rapport

August 03, 2020


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PARTNER PERSPECTIVE Buying A House Without A Spouse: Five Facts About Single Women Homebuyers

Lack of knowledge about mortgage requirements is likely keeping some prospective women homebuyers from actively taking steps toward a purchase.

By Arch Mortgage Insurance Company
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August 03, 2020


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FEATURE Drive-Thrus And Digital Delivery: 2 Stories Of Adaption And Adoption

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.​

By Marc Rapport

July 27, 2020


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FEATURE 5 Ways To Transform DEI Talk Into Tangible Action

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By E.C. Harrison

July 27, 2020


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career-tree
FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 4)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

July 27, 2020


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Workplace Culture
Workplace Culture
FEATURE When Remote Work Becomes Routine

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Erik Payne

July 27, 2020


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PARTNER PERSPECTIVE Trends In Vehicle Sales And Auto Financing During The Coronavirus Pandemic

How residual based financing helps credit unions maintain and even increase loan volume in an uncertain environment.

By Auto Financial Group
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July 27, 2020


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FEATURE 2020 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

July 24, 2020


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FEATURE From Face Time To FaceTime: Call Center Coaching Evolves

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Erik Payne

July 20, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 3)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

July 20, 2020


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FEATURE Members Wanted Their Relief Checks. This Credit Union Ensured They Got Them.

Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.

By Marc Rapport

July 20, 2020


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PARTNER PERSPECTIVE New Mortgage Opportunities Arise In Wake Of Pandemic Lending Restrictions

Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.

By Finastra
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July 20, 2020


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FEATURE A Better Member Experience Is Only A Text Message Away

Four credit unions share insights from their text messaging initiatives.

By Sharon Simpson

July 13, 2020


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FEATURE Predictive Analytics In Play At BCU

The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.​

By Marc Rapport

July 13, 2020


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