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FEATURE Best Of HR 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Rebecca Wessler

December 30, 2019


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FEATURE The Importance Of Being Innovative Exclusive Content

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

By Erik Payne

December 30, 2019


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FEATURE The Roles Less Traveled Exclusive Content

How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.

By Erik Payne

December 30, 2019


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FEATURE Putting People First Pays Off

Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.

By Erik Payne

December 30, 2019


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FEATURE Anatomy Of Digital Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

December 30, 2019


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FEATURE Training For Those Next In Line Exclusive Content

Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.

By Erik Payne

December 26, 2019


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FEATURE 4 Ways To Help Members Tackle Their Savings Resolutions

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Rebecca Wessler

December 23, 2019


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FEATURE Best Of Member Experience 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By Rebecca Wessler

December 23, 2019


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FEATURE Best Of Lending 2019

Five ways to serve members by providing the credit they need, when they need it.

By Rebecca Wessler

December 23, 2019


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FEATURE New Year’s Resolution: Pitch The Paper In 2020

Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.

By Erik Payne

December 23, 2019


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FEATURE 2020 Vendor Showcase — Part 2

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates


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FEATURE Fostering Foundation Support From Branch To Board

The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.

By Marc Rapport

December 16, 2019


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FEATURE The Art Of Choosing A Data Scientist

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

By Marc Rapport

December 16, 2019


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FEATURE 2020 Vendor Showcase — Part 1

Looking for new solutions? Check out these featured credit union suppliers.

By Callahan & Associates


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FEATURE Tinsel Traditions: Holiday Loan And Savings Accounts Are Alive And Well At Credit Unions

Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.​

By E.C. Harrison

December 09, 2019


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FEATURE Making Foundational Change $1 At A Time

Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.

By Marc Rapport

December 09, 2019


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FEATURE What’s In A Name: Chief Data Officer

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

By Marc Rapport

December 09, 2019


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FEATURE How To Live The Pelican State Of Mind

Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.​

By Erik Payne

December 09, 2019


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FEATURE Build Competence. Inspire Confidence. Go Live.

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Erik Payne

December 02, 2019


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PARTNER PERSPECTIVE Delivering Modern Membership℠ To Create The Ultimate Member Experience

Give your members the opportunity to live a life well spent.

By Symitar
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December 02, 2019


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FEATURE 3 CEOs Dish On Managing The Managers Of Technology

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Marc Rapport

December 02, 2019


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FEATURE How To Write A Better RFP

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.​

By Marc Rapport

December 02, 2019


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PARTNER PERSPECTIVE Credit Unions Leverage DNA® To Transform Financial Services

Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.

By Fiserv
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December 02, 2019


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FEATURE A Staffing Strategy With Social Benefits

Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.

By Marc Rapport

November 25, 2019


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FEATURE 2 Ways To Build Partnerships With Business Members

New programs at Purdue Federal ensure relationships with business members transcend the transaction.​

By Erik Payne

November 21, 2019


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FEATURE How Martin Eakes Became The Most Hated Man In America (By Payday Lenders)

The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.

By E.C. Harrison

November 18, 2019


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FEATURE What Is The State Of Secondary Capital At U.S. Credit Unions?

Interest in secondary capital is growing, and new strategies, larger loans, and precedent-setting decisions by the NCUA could dramatically change the way credit unions deploy it.

By E.C. Harrison

November 18, 2019


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FEATURE How To Make A New HQ Make A Difference

A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.

By Erik Payne

November 18, 2019


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PARTNER PERSPECTIVE Should Payments M&A Activity Trigger A Review Of Your Credit Card Operating Model?

A look at whether your current credit card program is providing the digital capabilities members expect.​

By Elan Financial Services
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November 18, 2019


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FEATURE Lake Trust Pushes And Partners To Boost Local Business

The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.

By Marc Rapport

November 11, 2019


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