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February 25, 2020


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FEATURE Meet The Business Services & Lending Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.

By Marc Rapport

February 24, 2020


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FEATURE A Mission To Mold Strategy

To clearly communicate its purpose to the communities it serves, America’s Christian created four priorities that influence products and service.

By Erik Payne

February 24, 2020


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financial_wellness
FEATURE Investing In Kentucky’s Financial And Physical Wellness

Fort Knox FCU is now Abound, and it has a holistic plan to help improve health and wellness among the people it serves.

By Marc Rapport

February 24, 2020


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FEATURE From Texas To Tampa: How A Microloan Program Aims To Serve Small-Business Owners Across America

A meeting between a socially minded lender in Texas and a credit union in Florida leads to an innovative microlending program with nationwide applicability.

By E.C. Harrison

February 24, 2020


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FEATURE Meet The Member Experience Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.

By Marc Rapport

February 20, 2020


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FEATURE Meet The Payments Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.

By Marc Rapport

February 18, 2020


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Workplace Culture
FEATURE Hire For Culture. Train For Technical Skill.

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.

By Erik Payne

February 18, 2020


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FEATURE 3 Years In Swing: Lessons From Life In A Temporary Office

Greater Texas FCU is opening a new headquarters in early 2021. Until then, executives are operating out of a swing space two miles from home.

By Erik Payne

February 17, 2020


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Altra_DayOfService_Facebook_screenshot
FEATURE How To Launch A Day Of Service On A Budget

Altra Federal Credit Union offers tips and insight for credit unions that want to set aside an official day to positively impact their communities.

By Sharon Simpson

February 17, 2020


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compliance
FEATURE Rules, Regulations, And Relationships: How WSECU Spreads Compliance Management Across The Enterprise

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.

By Marc Rapport

February 17, 2020


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collaboration
FEATURE Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

By Marc Rapport

February 17, 2020


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FEATURE Shine On! A New Culture Means Brighter Days At Sun Community FCU.

Simple changes make it clear this California cooperative is in the people business.

By Sharon Simpson

February 14, 2020


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helping-hand
FEATURE Puerto Rico’s Credit Unions Stand Together In The Wake Of Natural Disasters

Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.

By E.C. Harrison

February 12, 2020


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mobile-4
FEATURE Meet The Mobile/Digital Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Marc Rapport

February 10, 2020


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members-people-8
FEATURE 349 Data Points That Define Member Engagement

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Erik Payne

February 10, 2020


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marketing-branding-12
FEATURE A Strategy To Make Marketing Pack A More Powerful Punch

Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.

By Sharon Simpson

February 10, 2020


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IronworkersUSA_welcome_card_450
FEATURE The Power Of Proactivity

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.​

By Marc Rapport

February 10, 2020


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community-5
FEATURE What’s In A Name: Community Inclusion Manager

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.

By Marc Rapport

February 10, 2020


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PARTNER PERSPECTIVE Conquering College Costs: How Credit Unions Can Help

Most students and families make the big decision without expert advice and estimating tools. Here’s a better alternative.

By CU Student Choice
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February 10, 2020


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FEATURE 2020 Lending/LOS Vendor Showcase

Looking for new lending or LOS solutions? Check out these featured credit union suppliers.

By Callahan & Associates


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PARTNER PERSPECTIVE Protecting Your Portfolio From Delinquent Auto Loan Accounts

Now is the time to evaluate your credit union’s collections operation.

By SWBC
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February 03, 2020


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FEATURE Putting Portland Rentals Within Reach

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By Marc Rapport

February 03, 2020


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FEATURE First Financial Creates In-House AI/ML Lending Experience

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.

By Marc Rapport

February 03, 2020


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PARTNER PERSPECTIVE Gen Z: The Fast And Furiously Cashless

The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.

By Elan Financial Services
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February 03, 2020


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FEATURE Don’t Trust The Process. Rip It Apart.

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Erik Payne

January 28, 2020


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FEATURE 6 Ways To Manage Multiple Corporate Offices

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Erik Payne

January 27, 2020


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FEATURE How Excite Credit Union Primes The Pump For College Education

The Silicon Valley credit union plans to create “a college mindset” with a $25-a-pop savings plan.

By Marc Rapport

January 27, 2020


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culture
FEATURE How To Foster A New Culture Across The Credit Union

When Commonwealth Credit Union rolled out Team 1, it took explicit steps to ensure the new culture would take root and flourish at the Kentucky cooperative.

By Sharon Simpson

January 20, 2020


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Employee Incentives
FEATURE Mind The Gap: How To Fill The Shortfall Between Paid Time Off And Short-Term Disability

An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.

By Erik Payne

January 20, 2020


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