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FEATURE What’s In A Name: Director Of Core Services

Diann Hollen-Stansbury keeps processes and technology flowing at BluCurrent Credit Union.

By Marc Rapport

December 06, 2021


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FEATURE Core Processing App Stores Thrive On Collaboration

A decade of cooperative support enables core processors to help credit union clients save time, money, and energy and better serve members.

By Marc Rapport

December 06, 2021


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PARTNER PERSPECTIVE 3 Reasons Why Now Is Not The Time To Play It ‘Safe’

A legacy core is not the safe choice like IBM once was in the mainframe days. Here’s why.

By Prodigy
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December 06, 2021


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FEATURE 2022 Supplier Market Share Guide: Credit Union Core Processors

Data and insight from Callahan & Associates and industry suppliers.


December 03, 2021


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FEATURE Robots To The Rescue

Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.​

By Marc Rapport

November 29, 2021


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FEATURE VSECU Eyes A Green Future In Vermont

Energy lending, community impact programs, medical cannabis banking, and more have helped VSECU cross $1 billion in assets just in time for its 75th anniversary.

By E.C. Harrison

November 29, 2021


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GettyImages-1300923663
FEATURE Desert Financial Leads With Heart To Conquer New Markets

The Arizona cooperative commits time and money to fundraising, grants, and activities that revolve around the idea of giving back.

By Marc Rapport

November 29, 2021


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FEATURE Seattle Credit Unions Invest Together In Affordable Housing

Five cooperatives provide the final piece of public-private funding needed to launch a 277-unit project in suburban King County.

By Marc Rapport

November 22, 2021


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FEATURE Exit Interview: Karen Church, ELGA Credit Union

From high school to retirement, Flint credit union CEO Karen Church shares her passion for the movement and what lies ahead for her.

By Marc Rapport

November 22, 2021


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FEATURE These 4 Pillars Are Transforming Culture At 1 Colorado Credit Union

Canvas Credit Union wants to be known for its people, and a different way of approaching HR is helping it achieve that goal.

By Marc Rapport

November 22, 2021


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FEATURE What Matters To Members? Ask Them!

To connect with the community, 3Rivers FCU launched the “What Matters” brand campaign and used survey data to talk about financial services from the member's perspective.

By E.C. Harrison

November 15, 2021


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FEATURE What’s In A Name: Creative Writer

A revived role takes on traditional duties and new opportunities at United Federal Credit Union.

By Marc Rapport

November 15, 2021


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FEATURE How To Develop The Next Generation Of Leaders

A Tennessee credit union is boosting performance with a program geared to support up-and-coming leaders.​

By Sharon Simpson

November 15, 2021


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PARTNER PERSPECTIVE The Build Vs. Buy Decision For CECL Implementation

How credit unions can avoid "analysis paralysis" as January 2023 deadline draws near.

By Abrigo
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November 09, 2021


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FEATURE Home-Selling Seminars Benefit Members And Boost Business

A new offering at Interra Credit Union helps the cooperative stand out from competitors while educating members about the ins and outs of buying and selling a house.

By Sharon Simpson

November 08, 2021


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PARTNER PERSPECTIVE Exploring The Top Cybersecurity Concerns Among Consumers

CSI’s 2021 Consumer Cybersecurity Poll Executive Report delivers insight into consumers’ cybersecurity concerns, exploring how credit unions should empower members with cybersecurity education.

By Computer Services, Inc.
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November 08, 2021


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PARTNER PERSPECTIVE What To Consider When The Mortgage Market Shifts

What goes up must come down. It’s time for credit union and mortgage professionals to consider their next steps — before it’s too late.

By TruHome Solutions, LLC
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November 08, 2021


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FEATURE ELGA Fuels Growth For Areas In Need

The Michigan cooperative is going against the grain of other FIs by serving moderate to low-income members, opening new branches, and tapping CDFI funds to lend to people in need.

By E.C. Harrison

November 01, 2021


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FEATURE Artificial Intelligence Provides Real Service At Royal Credit Union

An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin cooperative.

By Marc Rapport

November 01, 2021


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FEATURE A Cooperative Spin On Local Marketing

A California credit union partners with local businesses and earns positive guilt by association.

By Marc Rapport

November 01, 2021


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FEATURE Serving The Underserved Since 2011

A small Delaware credit union offers insights from its first decade of service.

By Sharon Simpson

November 01, 2021


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FEATURE Fellows Step Into Local Leadership Roles

A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.

By Erik Payne

October 25, 2021


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FEATURE High-Tech Meets High-Touch: How Avatars Help 5 Credit Unions Advance Member Service

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality. ​

By Marc Rapport

October 25, 2021


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PARTNER PERSPECTIVE The Great Resignation: How Credit Unions Can Keep Their Staff Engaged

Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.

By Coconut Software
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October 25, 2021


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FEATURE What’s In A Name: Vice President Of IT And eServices

To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.

By Marc Rapport

October 25, 2021


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PARTNER PERSPECTIVE Keeping Up With Members’ Consumer Lending Expectations Post-Pandemic

Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.

By Abrigo
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October 25, 2021


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FEATURE How To Use Culture And Perks To Achieve Hiring Happiness

Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.

By Marc Rapport

October 18, 2021


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PARTNER PERSPECTIVE Rhetoric Versus Reality: What's Happening In DC And What It Means For Student Lending

Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.

By CU Student Choice
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October 18, 2021


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FEATURE Exit Interview: Doug Fecher, Wright-Patt Credit Union

Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.

By Marc Rapport

October 18, 2021


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PARTNER PERSPECTIVE Are Credit Unions Really Making The Most Of Technology?

Don’t let outdated processes put how things have always been done ahead of what good technology can do much better.

By Baker Hill Corporation
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October 11, 2021


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