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FEATURE How Member One Finds And Fosters Internal Talent

The completion of bi-annual dream sheets ensures employees at the Virginia cooperative take charge of their own career advancement.

By Drew Grossman

November 24, 2014


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FEATURE Optimizing Your Card Portfolio in a post-CARD Act World Exclusive Content

In a post-CARD Act environment, all credit union credit card issuers need to understand their card program’s performance. With as many as one in five programs losing money, the need for action has never been more urgent.

By Callahan & Associates

March 25, 2014


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FEATURE Measuring and Managing Your Credit Card Program Profitability Exclusive Content

To keep your card program healthy, an understanding of current profitability levels and long-term pressures is critical. This session provides the tools, models, and techniques valuable to all credit unions that either currently issue credit cards or are considering doing so.

By Callahan & Associates

March 25, 2014


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FEATURE A Tale of Two Cards: Rewards v. Non-Rewards Exclusive Content

This session will educate attendees on how to successfully manage a rewards program for their card holders, including rollout and redesign planning considerations, ongoing portfolio management, expense control and vendor analysis considerations.

By Callahan & Associates

March 25, 2014


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FEATURE Use Member Data to Perfect Your Credit Card Program Exclusive Content

Everyone knows that credit unions have advantages envied by many large banks. Many of these advantages have to do with member stability, information and affinity. This session will offer insights into how a credit union can use best-in-class information, both external and internal, to make the most of its credit card program.

By Callahan & Associates

March 25, 2014


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FEATURE Budgeting For Your Credit Card Program Exclusive Content

With so many variables in play it can be very difficult to forecast and budget for your credit card program. This session will provide up-to-date information on market performance expectations for the coming year as well as suggested planning structures and expectations for any credit union that takes its card program seriously.

By Callahan & Associates

March 25, 2014


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FEATURE Credit Card Management School: Market Review Exclusive Content

Every credit card program exists within a challenging competitive environment and overall economy. This first session will set the stage for the year, providing background on what the largest issuers are doing, what economic forces are in play, and what challenges are most important to credit union card issuers. As always, we look to identifying our advantages and ensuring we know how to make the ​

By Callahan & Associates

March 25, 2014


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FEATURE Underwriting & Risk Management: Balancing Risk, Reward, Value & Service Exclusive Content

Risk management for credit cards has never been more challenging. Our largest competitors have moved well beyond credit scores for their decisions, ongoing risk-management techniques become ever more sophisticated and bad decisions can haunt your credit union for years to come. This session will offer insights into developing trends as well as providing specific employable techniques for improving​

By Callahan & Associates

March 25, 2014


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FEATURE Product Set Design: Pricing, Rewards, and Overall Value  Exclusive Content

In the battle to maintain relevance to your members, credit unions need to continually reassess the value provided by their credit card products. "Lowest Rate" is rarely enough (or even best). Understanding different member needs, segmenting your product set accordingly and targeting the value propositions carefully a credit union can increase penetration, grow its program, best serve individual m​

By Callahan & Associates

March 24, 2014


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FEATURE Credit Card Management School: Card Marketing Exclusive Content

Successfully promoting and growing a card program requires a multi-faceted approach: new accounts, existing accounts, and inactive account all need your attention. This session will offer segmentation and marketing approaches that work at a credit union scale, and will include specific marketing campaign examples of what works (and what doesn't).

By Callahan & Associates

March 24, 2014


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FEATURE Governance: Is Yours Up To The Task?

Unlocking your board’s full potential is a complex undertaking. Without board confidence, no governance model will be successful.

By Sean Hession

February 18, 2013


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FEATURE Debit-Driven Promotions Deliver Results

Follow the lead of cooperative peers to add value, grow membership, and boost interchange earnings.

By Aaron Pugh

December 17, 2012


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FEATURE P2P Payments Go Mainstream Among Membership

Veridian Credit Union waited for peer payment technology to fully mature before jumping on board. Now members and the institution are reaping the rewards.

By Aaron Pugh

November 05, 2012


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FEATURE Credit Union Delinquency Improves Again

Credit unions’ asset quality continues to be stronger than banks in the first half of the year.

By Andrew Bolton

October 15, 2012


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FEATURE A Vision For Future Mobility

Embrace core image processing and enhance institutional access to membership.

By Callahan & Associates

July 23, 2012


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PARTNER PERSPECTIVE Adapt To Changing Mortgage Markets

Additional tools and new strategies can enhance success among small lenders.

By Fannie Mae
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July 23, 2012


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FEATURE Upbeat On Mortgages

Callahan & Associates analyst Lydia Cole reviews credit unions’ 1Q 2012 mortgage performance.

By Melissa Forsyth

June 28, 2012


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FEATURE Memorial Day: A World Trade Center Reflection

Credit unions are working to create better futures for generations to come.

By Chip Filson

May 24, 2012


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FEATURE Great Leaders’ Quest For Elegance

Successful executives will seek to simplify processes and rid their organizations of inefficiencies.​

By Paul Stull

May 24, 2012


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FEATURE Superhero Savings

Steven Bugg, chief marketing officer of Heritage Federal Credit Union, shares the "Super Saver" campaign strategy.

By Melissa Forsyth

April 26, 2012


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FEATURE Planting Seeds Of Savings

Laura Mugge of Electro Savings Federal Credit Union explains her credit union's evergreen tree seedling program to promote youth saving.

By Melissa Forsyth

April 25, 2012


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FEATURE Executive Life Balance

Members depend on GUASFCU’s executives, who are also full-time students, to deliver outstanding service.​

By Rebecca McClay

April 24, 2012


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FEATURE Credit Unions Creating The Next Economy

As America continues to transform itself economically, credit unions are becoming more involved in their communities.

By Chip Filson

March 26, 2012


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FEATURE Any NCUA Board Appointment Is An Opportunity

Credit unions should seek to ensure that the appointment process restores confidence in the political process.

By Chip Filson

March 19, 2012


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FEATURE The Power of Transparency

Transparency allows for all to take informed action, which is why disclosure is built into the cooperative system.

By Chip Filson

February 13, 2012


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FEATURE Successful Credit Card Promotion

Jim Norris, CEO of Montgomery County Employees FCU, explains how the credit union is securing double-digit growth in its credit card portfolio.

By Rebecca McClay

January 12, 2012


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FEATURE How Would Martin Luther King Jr. Speak To Us Today?

The exam process in North Carolina is compromising cooperative values and critical aspects of the credit union system.

By Chip Filson

January 10, 2012


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FEATURE A Loan Promotion That Works

Apple Federal Credit Union shares the success of its Realize Your Dream loan promotion.

By Brianne Aiken

December 15, 2011


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FEATURE Breakdown Your Goals

University of Iowa Community Credit Union discusses how securing stellar sales performance starts with developing proper benchmarks and individual accountability

By Brianne Aiken

December 08, 2011


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FEATURE Refinance Potential With HARP 2

Credit unions have the opportunity to refinance between 1 million and 4 million mortgage loans.

By Brianne Aiken

November 29, 2011


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