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PARTNER PERSPECTIVE Neustar’s Inbound Authentication Eliminates Member Friction

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Neustar
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July 08, 2019


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PARTNER PERSPECTIVE Let’s Get Digital: Preparing Your Card Portfolio For The Next Era In Payments

Digital payment technologies have radically changed consumer purchasing habits. By adding digital payments capabilities to their credit and debit card programs, financial institutions can stay relevant and retain their trusted relationships with consumers as the payments landscape evolves.

By Fiserv
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July 08, 2019


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FEATURE Strong Communication Supports A Smooth Conversion For A New York Credit Union

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Erik Payne

July 08, 2019


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PARTNER PERSPECTIVE Delivering The Full Member Experience Within Mobile Banking

The opportunity most credit unions are overlooking.

By SilverCloud, Inc.
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July 08, 2019


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PARTNER PERSPECTIVE Humanizing Digital – Let’s Get Out Of The Way

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By Alogent
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July 08, 2019


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Credit Union Health and Wellness
FEATURE How Patelco Matches Digital Design To Financial Goals

The California credit union digitally guides members to matching what they need financially to what the credit union has to offer.

By Marc Rapport

July 08, 2019


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PARTNER PERSPECTIVE How Contactless Cards Will Drive Mobile Wallet Adoption

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By PSCU
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July 08, 2019


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FEATURE Rob Miller On Leadership

How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.

By Sharon Simpson

July 01, 2019


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FEATURE Funding Job Training With A Twist

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Marc Rapport

July 01, 2019


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Workplace Culture
FEATURE What’s In A Name: Success Navigator

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.​

By Marc Rapport

July 01, 2019


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FEATURE Macro-Economic And Industry Trends (1Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.

By Samantha Cristobal

June 27, 2019


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FEATURE Anatomy Of Innovations Federal Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

June 24, 2019


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FEATURE The Good, The Bad, And The Reserved

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Marc Rapport

June 24, 2019


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FEATURE The Reverse Tier Savings Account That Gives More To Those With Less

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Erik Payne

June 24, 2019


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FEATURE How To Gain Credibility And Make The Changes Necessary For Survival

When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.

By Erik Payne

June 24, 2019


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PARTNER PERSPECTIVE Kony DBX Adds New Level Of Consumer And Technology Integration

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By Kony
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June 24, 2019


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PARTNER PERSPECTIVE Recent Auto Sales Trends And What They Mean For Credit Unions

How residual based financing helps credit unions keep up with a changing auto lending landscape.

By Auto Financial Group
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June 24, 2019


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PARTNER PERSPECTIVE Mobile, ATM Check Deposit Fraud Puts Credit Unions At Risk

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

By Advanced Fraud Solutions
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June 24, 2019


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FEATURE What’s In A Name: Vice President Of Digital Transformation

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Marc Rapport

June 17, 2019


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FEATURE The 10-Step Guide For Replying To Online Reviews

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Erik Payne

June 17, 2019


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PARTNER PERSPECTIVE Fiserv Equips Credit Unions to Compete in Cards

The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.

By Fiserv
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June 17, 2019


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FEATURE How Nusenda Creates Job Opportunities, One Internship At A Time

The New Mexico credit union has hired 23 of its own interns originating from a course on finance careers exploration.

By Marc Rapport

June 17, 2019


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FEATURE Tips For Growing Small Business Loans ― And Managing The Risk

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By E.C. Harrison

June 17, 2019


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FEATURE How A Coffee Shop Made First Tech’s New Campus Feel Like Home

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Erik Payne

June 11, 2019


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FEATURE How ELGA Went All In On Downtown Flint

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Marc Rapport

June 10, 2019


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PARTNER PERSPECTIVE Credit Union Student Choice Adds Fintech Flair

Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.

By CU Student Choice
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June 10, 2019


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FEATURE How A New CEO Watered The Garden And Watched Her Credit Union Bloom

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Erik Payne

June 10, 2019


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FEATURE Loan Participations: Sharing Risk And Reward

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Marc Rapport

June 10, 2019


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PARTNER PERSPECTIVE Insourcing Vs. Outsourcing

What should a credit union consider when evaluating its in-house credit card program strategy?

By Elan Financial Services
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June 10, 2019


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FEATURE How Opportunities Credit Union Throws A Lifeline To Underwater Borrowers

This Vermont cooperative is making life-changing auto loans to rescue borrowers who are underwater or burdened with high-interest debt of all kinds.

By E.C. Harrison

June 03, 2019


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