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FEATURE How BI Busts Out At Teachers Credit Union

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.​

By Marc Rapport

September 23, 2019


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FEATURE The Banker Will See You Now

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Erik Payne

September 23, 2019


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FEATURE Macro-Economic And Industry Trends (2Q19) Exclusive Content

What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2019.

By Samantha Cristobal

September 20, 2019


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PARTNER PERSPECTIVE The “State” Of State Student Loan Servicing Laws

A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.

By CU Student Choice
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September 19, 2019


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FEATURE Iterate, Then Do It Again, For Better Project Management

How agile project management has helped WSECU work smarter, faster, and better.

By Erik Payne

September 16, 2019


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FEATURE How A $40B Institution Treats 2.4M Members

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

By Sharon Simpson

September 16, 2019


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FEATURE 9 Waves To Make A Mass Re-Issue Manageable

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side.

By Erik Payne

September 11, 2019


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FEATURE Is It Time Now For FedNow?

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

By Marc Rapport

September 09, 2019


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FEATURE 6 Steps To Prepare For A Credit Card Breach

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.​

By E.C. Harrison

September 09, 2019


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PARTNER PERSPECTIVE The Future Of The Evolving Payments Landscape

Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.

By PSCU
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September 09, 2019


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FEATURE Remote Employees Answer The Member Call

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Erik Payne

September 04, 2019


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FEATURE What’s In A Name: Vice President Of Member Experience

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.

By Sharon Simpson

September 03, 2019


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FEATURE Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places

Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.

By Marc Rapport

August 26, 2019


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FEATURE The Great Divide: Expert Advice From Recovering Bankers

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.

By Marc Rapport

August 26, 2019


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FEATURE How A Financial Cooperative Became A Voice For Social Justice

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Marc Rapport

August 26, 2019


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FEATURE How To Leverage Data For Better Strategic Planning

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Sam Taft

August 26, 2019


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FEATURE Swap Jobs To Become A Well-Rounded Executive

When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.

By Erik Payne

August 22, 2019


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FEATURE A Small But Mighty Response To Payday Lenders And Fintech Competitors

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Marc Rapport

August 19, 2019


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FEATURE More Markets. More Members. More Growth.

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Erik Payne

August 19, 2019


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FEATURE Vermont Federal Launches A Career, A Database, And A BI Department

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Marc Rapport

August 19, 2019


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FEATURE What’s In A Name: Director Of Engagement Systems

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.​

By Marc Rapport

August 12, 2019


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FEATURE Crystal Long On Leadership

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By Sharon Simpson

August 12, 2019


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FEATURE How 1 CUSO Helps 8 Small Credit Unions Compete In A Big Way

A Mid-Atlantic service organization has spent five years making scale work for smaller organizations. Now, it’s looking to help other institutions take advantage of cooperative banking.

By Sharon Simpson

August 12, 2019


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FEATURE A Fast Loan When Members Need Money Now

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

By Erik Payne

August 05, 2019


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FEATURE 6 Lending Strategies That Make A Powerful Member Impact

These credit unions rallied around the needs of members to uncover hidden potential in the loan portfolio.​

By Rebecca Wessler

August 05, 2019


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FEATURE Good Geofences Make For Good Mortgages

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Erik Payne

August 05, 2019


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PARTNER PERSPECTIVE 3 Regulatory Policies Your Collections Team Ought To Know

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By SWBC
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August 05, 2019


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FEATURE Analytics Offer A Smarter Approach To Collections And Underwriting

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By E.C. Harrison

August 05, 2019


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PARTNER PERSPECTIVE Capturing Commercial Deposits

Would a merchant services program help your credit union grow deposits?

By Elan Financial Services
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August 05, 2019


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PARTNER PERSPECTIVE Leveraging Technology Integrations To Streamline Your Workflow

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By SWBC
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August 05, 2019


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