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Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.
November 29, 2021
Energy lending, community impact programs, medical cannabis banking, and more have helped VSECU cross $1 billion in assets just in time for its 75th anniversary.
The Arizona cooperative commits time and money to fundraising, grants, and activities that revolve around the idea of giving back.
Five cooperatives provide the final piece of public-private funding needed to launch a 277-unit project in suburban King County.
November 22, 2021
From high school to retirement, Flint credit union CEO Karen Church shares her passion for the movement and what lies ahead for her.
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Canvas Credit Union wants to be known for its people, and a different way of approaching HR is helping it achieve that goal.
To connect with the community, 3Rivers FCU launched the “What Matters” brand campaign and used survey data to talk about financial services from the member's perspective.
November 15, 2021
A revived role takes on traditional duties and new opportunities at United Federal Credit Union.
A Tennessee credit union is boosting performance with a program geared to support up-and-coming leaders.
How credit unions can avoid "analysis paralysis" as January 2023 deadline draws near.
November 09, 2021
A new offering at Interra Credit Union helps the cooperative stand out from competitors while educating members about the ins and outs of buying and selling a house.
November 08, 2021
CSI’s 2021 Consumer Cybersecurity Poll Executive Report delivers insight into consumers’ cybersecurity concerns, exploring how credit unions should empower members with cybersecurity education.
What goes up must come down. It’s time for credit union and mortgage professionals to consider their next steps — before it’s too late.
The Michigan cooperative is going against the grain of other FIs by serving moderate to low-income members, opening new branches, and tapping CDFI funds to lend to people in need.
November 01, 2021
An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin cooperative.
A California credit union partners with local businesses and earns positive guilt by association.
A small Delaware credit union offers insights from its first decade of service.
A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.
October 25, 2021
Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.
Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.
To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.
Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.
Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.
October 18, 2021
Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.
Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.
A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.
October 11, 2021
Getting the formula right is essential for a credit union’s credit card program’s profitability, and third-party expertise can help ensure that happens.
USALLIANCE’s self-built neobank strategy is designed to serve the underserved and disintermediate encroaching fintechs.
Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.
Don’t let outdated processes put how things have always been done ahead of what good technology can do much better.
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