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PARTNER PERSPECTIVE How To Crack The Small Business Lending Code

Using a lending analytics platform that combines machine learning, real-time cash flow, and credit intelligence.​

By JUDI.AI
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August 02, 2021


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FEATURE What’s In A Name: Sales Manager And Accountability Trainer

Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.

By Marc Rapport

August 02, 2021


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FEATURE 2021 Supplier Market Share Guide: Credit Union Auditors Exclusive Content

Data and insight from Callahan & Associates and industry suppliers.

By Callahan & Associates

August 01, 2021


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FEATURE Sustainability Spurs Industrywide Action At UNFCU

The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.

By Erik Payne

July 26, 2021


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FEATURE A Search For The New Normal Work Experience

An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?

By Erik Payne

July 26, 2021


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FEATURE Richard Romero On Leadership

The veteran CEO guides DEI at a billion-dollar credit union.

By Marc Rapport

July 26, 2021


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FEATURE A Big Product List From A Small Credit Union

How Riverways FCU is making a growing impact in its mid-Missouri market while listening to members and limiting risk.

By Marc Rapport

July 19, 2021


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FEATURE Exit Interview: Jenny Lorenz, Linn Area Credit Union

Now-retired Hawkeye State CEO looks back on 35 years of change and a legacy of leadership.

By Marc Rapport

July 19, 2021


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FEATURE 6 Credit Union Newcomers Share What They Brought And What They’ve Learned

How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?

By Marc Rapport

July 19, 2021


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FEATURE Nothing Beats The Real Thing

A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.

By Erik Payne

July 19, 2021


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PARTNER PERSPECTIVE The ReFi Boom Is Coming To An End, What's Next For Credit Unions?

Home equity loans for remodeling can help fill the mortgage lending pipeline as the refinancing boom begins to fizzle.

By RenoFI
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July 19, 2021


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PARTNER PERSPECTIVE Steps For Post-COVID Mortgage Lending Success

Lenders that fail to meet the changing demands of their borrowers will be ill-equipped to compete for their business.

By Origence, a CU Direct Brand
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July 19, 2021


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FEATURE How This Small Indiana Credit Union Works To ‘Bridge The Gap’

Afena FCU partners with a local foundation to take on payday lenders with long-term, low-rate loans with a savings component and financial counseling.

By Marc Rapport

July 12, 2021


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FEATURE What’s In A Name: Senior Member Insights Manager

Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.

By Marc Rapport

July 12, 2021


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FEATURE How To Build BI From Scratch

After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.

By Erik Payne

July 12, 2021


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PARTNER PERSPECTIVE 3 Ways Harnessing Enterprise-Wide Data Promotes Sustainable Success At Your Credit Union

By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.

By Alogent
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July 12, 2021


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PARTNER PERSPECTIVE Establishing The Engagement Model Of The Future

Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.

By PSCU
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July 12, 2021


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FEATURE What Can Credit Unions Learn From Regulators? (Part 2)

Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.

By Marc Rapport

July 05, 2021


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FEATURE What Can Credit Unions Learn From Regulators? (Part 1)

Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.

By Marc Rapport

July 05, 2021


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FEATURE 3 Managers. 2 Decades. 1 Agile Digital Team.

A three-headed leadership group manages MSUFCU’s digital team.

By Erik Payne

July 05, 2021


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FEATURE An Unusual Brand Partnership Offers A Hoppy Experience

Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.

By Erik Payne

July 05, 2021


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FEATURE Anatomy Of American 1 Credit Union Exclusive Content

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne

July 01, 2021


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FEATURE Leaders Credit Union Makes Space For Collaboration

The Tennessee cooperative creates an internal think tank to seize internal expertise and extend member impact.

By Marc Rapport

June 28, 2021


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FEATURE What’s In A Name: Chief Relationship Officer

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.

By Marc Rapport

June 28, 2021


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FEATURE Small Loans Make A Big Impact In New Mexico

Nusenda Credit Union works with community partners to identify and support borrowers shut out of traditional lending.

By Marc Rapport

June 21, 2021


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FEATURE The 30-Minute Mortgage Closing

Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.

By Sharon Simpson

June 21, 2021


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FEATURE Equity Housing Bridges A North-South Divide

Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.

By Erik Payne

June 21, 2021


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FEATURE Teamwork Makes The Financial Relief Dream Work

STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.

By Marc Rapport

June 21, 2021


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FEATURE How A Former Airline Credit Union Dominates RV Loans

Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.

By Marc Rapport

June 14, 2021


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FEATURE Northern Lights Up The Work-From-Home Workplace

The upstate New York cooperative sets clear expectations and follows up with remote employees to ensure success in its WFH arrangement.

By Marc Rapport

June 14, 2021


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